Manage Athletic Greens

How to cancel athletic greens AG1 and claim your refund in singapore

What athletic greens is and why you might cancel

Athletic Greens, marketed as AG1, is a daily powdered nutritional supplement combining vitamins, minerals, probiotics and plant-based ingredients designed to support overall health, energy and digestion. The company sells AG1 primarily through subscription, though one-time purchases are available. Many customers in Singapore purchase AG1 through third-party resellers or directly from the company's website, often attracted by the prominent 90-day money-back guarantee for first-time buyers.

You might decide to cancel for several reasons: the product didn't deliver results you expected, the recurring monthly charge became unaffordable, you found a more suitable alternative, or the subscription simply slipped your mind until charges accumulated. Whatever your reason, Stopee exists to guide you through the cancellation process with clarity and confidence, helping you recover fees you may be entitled to under Singapore consumer law.

Understanding your cancellation rights in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have fundamental rights when cancelling subscription services. If Athletic Greens misrepresented the product, failed to deliver as promised, or charged you without proper consent, you may be entitled to a refund or compensation. The Consumer Association of Singapore (CASE) can escalate disputes if the company refuses to cooperate. Stopee recommends documenting all communications and charges before you contact the company, as this evidence strengthens your position significantly.

Common reasons to cancel AG1

Subscription fatigue is real. Many customers find themselves paying monthly for a product they've stopped using, discovered they dislike the taste, experienced digestive side effects, or realised the health benefits weren't noticeable. Others cancel because they switched to a competitor offering better value or matching nutrition at a lower price point. Some simply forget they're subscribed and only notice when reviewing their bank statements. Stopee's role is to help you exit cleanly, on your terms, and recover what you're legally owed.

How to cancel athletic greens depending on where you purchased

Your cancellation method depends entirely on which platform processed your purchase and manages your ongoing billing. Athletic Greens sells through three main channels, each with its own cancellation pathway.

Cancel if you bought through the athletic greens website

This is the most common purchase method for customers in Singapore buying directly from the company.

1. Log in to your Athletic Greens account at the official website using your email and password.
   • If you've forgotten your password, click 'Forgot Password' and follow the reset link sent to your email.
   • Have your account username or registered email address ready before you start.
2. Navigate to your account dashboard and look for 'Manage Subscription', 'My Subscriptions', or 'Account Settings'.
   • This section is typically located in a menu labelled 'Account', 'Profile', or a user icon in the top-right corner.
3. Select your active AG1 subscription from the list.
   • You may see the subscription status, next billing date, and subscription cost displayed here.
4. Click 'Cancel Subscription' or a similarly worded button.
   • The company may ask you why you're cancelling; answering is optional, but your feedback helps document service failures if you later dispute a charge.
   • Some cancellation pages may offer a discount code to stay; decline this unless you genuinely plan to continue.
5. Confirm your cancellation request when prompted.
   • Look for an on-screen confirmation message with a cancellation date and reference number.
   • Take a screenshot of this confirmation for your records.
6. Check your email inbox for a cancellation confirmation from support@athleticgreens.com or support@drinkag1.com.
   • Warning: If you don't receive a confirmation email within 24 hours, contact support immediately to verify the cancellation was processed.

Pro tip: Your subscription typically remains active until the end of your current billing period, even after cancellation. You retain full access to any purchased product or digital content until that date passes. Verify the exact cancellation date in your confirmation email to avoid surprise charges.

Cancel if you bought through apple app store (iOS)

If you subscribed to AG1 through the Athletic Greens app on your iPhone or iPad, Apple handles your billing and cancellation, not Athletic Greens directly.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of the Settings menu to access your Apple ID.
   • You may see 'Apple ID, iCloud, iTunes and App Store' or simply your name.
3. Select 'Subscriptions'.
   • This shows all active subscriptions linked to your Apple ID.
4. Find 'Athletic Greens' or 'AG1' in the list and tap it.
   • Scroll through the list if you have many subscriptions.
5. Tap 'Cancel Subscription'.
   • Apple may offer a brief retention discount; decline unless genuinely interested.
6. Confirm the cancellation when prompted.
   • Your subscription stops renewing after the current billing period ends.
   • Apple sends you a confirmation email; keep this for your records.

Important: Athletic Greens cannot cancel your Apple App Store subscription for you, and they cannot issue refunds for App Store purchases. Refunds for App Store subscriptions fall entirely under Apple's refund policy. If you believe you're entitled to a refund, contact Apple Support directly through your Apple ID settings.

Cancel if you bought through google play store (Android)

If you subscribed via the Athletic Greens app on an Android phone or tablet, Google Play manages your billing and cancellation.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured Google Play icon.
2. Tap your profile icon in the top-right corner.
   • This usually appears as a circular icon with your initials or profile photo.
3. Select 'Payments and subscriptions'.
   • This shows all active subscriptions tied to your Google account.
4. Tap 'Subscriptions'.
   • A list of all your active app subscriptions appears.
5. Find 'Athletic Greens' or 'AG1' and tap it.
   • Scroll if necessary to locate it.
6. Tap 'Cancel subscription'.
   • Google Play may display a retention offer; ignore it if you want to cancel.
7. Confirm the cancellation.
   • Your subscription stops auto-renewing after the current billing cycle.
   • Google sends a confirmation email to your registered Google account email address.

Important: Like Apple, Google Play handles all billing and refunds for app-based subscriptions. Athletic Greens cannot refund or directly cancel Google Play purchases. If you want a refund, request it directly from Google Play through your subscription settings.

What happens after you cancel

Cancelling stops future charges, but understanding what happens next prevents confusion and helps you spot billing errors.

Access and product delivery after cancellation

When you cancel a web-based subscription, your access and product shipments stop after your current billing cycle ends. If your billing cycle renews on the 15th of each month and you cancel on the 10th, you retain access until the 15th and will not receive a shipment the following month. You keep any AG1 powder you've already received. For App Store and Google Play cancellations, access rules follow Apple and Google timelines, which typically mirror the paid billing period.

Your account and personal data

Athletic Greens retains your account and order history for service and support purposes, even after cancellation. Your account remains accessible so you can view past orders, access any digital content, or contact support about refunds. You can request data deletion by contacting support@athleticgreens.com, though the company may retain some information for legal or tax compliance reasons under Singapore law.

Refund eligibility and the 90-day money-back guarantee

Understanding when you qualify for a refund is crucial; Stopee recommends reviewing your eligibility before initiating cancellation, as this strengthens your position if the company disputes your claim.

The 90-day satisfaction guarantee for first-time buyers

Athletic Greens offers a 90-day money-back guarantee exclusively for first-time purchasers of AG1. If you are not satisfied with the product within 90 days of your first purchase, you may request a full refund of the product cost, excluding shipping fees. This guarantee applies regardless of how much powder you've consumed, provided you purchased your first subscription within the 90-day window and request a refund before that period expires.

To claim this refund, contact support@athleticgreens.com or support@drinkag1.com with your order number and a brief explanation. The company typically requests that you return the remaining product, though some reports indicate they may waive this requirement. Once the company receives the returned item, refunds are processed within 4 to 6 weeks, though some customers report longer delays. Pro tip: Request the refund in writing via email so you have documented proof of your request and the company's response.

Refunds for repeat orders and subscriptions outside the guarantee window

After the initial 90-day period, subsequent subscription charges and repeat orders are generally non-refundable unless you have a specific reason under consumer protection law. However, if the product was misrepresented, delivery failed, or billing occurred without proper consent, you remain protected under Singapore's Consumer Protection (Fair Trading) Act. In these cases, escalate your dispute to the Consumer Association of Singapore (CASE) for mediation and potential compensation.

For subscriptions purchased through Apple App Store or Google Play, refunds follow Apple and Google policies, not Athletic Greens' policy. Request refunds directly through your device settings or by contacting Apple Support or Google Play Support. Warning: Cancelling the subscription does not automatically trigger a refund; you must request the refund separately within the refund window (typically 14 to 30 days depending on the platform).

Athletic greens pricing in singapore

Athletic Greens does not publish official pricing for Singapore on its website; most local customers purchase through third-party resellers or import directly.

Prices vary significantly depending on whether you purchase directly from Athletic Greens' website, through local e-commerce platforms, or from physical retailers. Some third-party sellers add markup or include shipping in the displayed price. Before committing to a subscription, compare prices across platforms and factor in shipping costs to Singapore. Stopee recommends checking currency conversion rates if purchasing internationally, as prices are often listed in USD and may fluctuate.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be straightforward, yet many customers inadvertently extend their subscription or fail to recover entitled refunds through small but costly oversights.

Mistake 1: assuming cancellation means instant refund

Many customers believe that cancelling their subscription automatically triggers a refund for the most recent charge. This is rarely true. Cancellation stops future charges but does not automatically refund past billing. If you believe you're entitled to a refund under the 90-day guarantee or due to misrepresentation, you must request it separately via email to support@athleticgreens.com. Document the refund request with the date, order number and reason in writing; follow up within 7 days if you don't receive acknowledgment.

Mistake 2: cancelling only on one platform when you have multiple subscriptions

Some customers maintain subscriptions across both the website and the app simultaneously without realising it. Before you cancel, log into your Athletic Greens account, Apple App Store and Google Play Store to check for active subscriptions on all three channels. One subscription cancellation does not automatically cancel the others. If you have multiple active subscriptions, you must cancel each one separately using the platform-specific steps outlined above.

Mistake 3: not taking screenshots or saving confirmation details

If a dispute arises later-such as a charge appearing after you've cancelled-you'll need proof that you initiated the cancellation. Save screenshots of your cancellation confirmation screen and the cancellation confirmation email. Retain the cancellation reference number and the date shown in the confirmation. These details are invaluable if you need to escalate a complaint to your bank, credit card company, or CASE.

Mistake 4: missing the 90-day refund window

The 90-day money-back guarantee is only valid if you request the refund before 90 days have elapsed since your first purchase. Stopee strongly recommends requesting the refund well before day 90 to avoid any ambiguity. Once the 90 days have passed, the company is unlikely to honour a refund request unless you have evidence of a specific breach (misrepresentation, undelivered product, billing error). Check your order confirmation email to determine your 90-day deadline and set a phone reminder if necessary.

Checklist for a smooth cancellation

Follow this checklist to ensure your cancellation is processed correctly and you receive any refund you're entitled to.

• Identify which platform processed your purchase (website, Apple App Store, or Google Play Store).
• Log into your Athletic Greens account (if applicable) and verify your subscription status and next billing date.
• Check the 90-day refund eligibility: calculate the deadline based on your first purchase date.
• Follow the cancellation steps for your platform (website, iOS, or Android).
• Take a screenshot of the cancellation confirmation screen.
• Receive and save the cancellation confirmation email from Athletic Greens or the relevant app platform.
• If eligible for a refund, email support@athleticgreens.com with your order number and refund request within 90 days.
• Monitor your email for a response within 5 to 7 business days; follow up if you receive no reply.
• Check your bank statement for the next billing cycle to confirm no charge appears after your cancellation date.
• If an unauthorised charge appears, contact your bank or credit card company immediately and provide your cancellation documentation.
• If the company refuses a refund you believe you're entitled to, escalate to the Consumer Association of Singapore (CASE) for mediation.

What customers say about cancelling athletic greens

Real customer experiences highlight both the cancellation process and product satisfaction. Most customers who cancel AG1 report that the online cancellation process through the website is straightforward and processed quickly. However, some note that they did not receive immediate refund confirmation and had to follow up with support for details. Customers who purchased through app platforms frequently express frustration that Athletic Greens cannot directly refund their purchase and must contact Apple or Google instead, adding extra steps to their refund process. Those who used the 90-day money-back guarantee report variable experiences: some received refunds within 4 weeks, while others waited 6 to 8 weeks after returning the product. The most common complaint is lack of communication during the refund process; customers recommend sending emails directly to support@drinkag1.com for faster responses than general support channels.

Contact athletic greens for cancellation support

If you encounter difficulties cancelling online or need assistance with a refund, contact Athletic Greens directly through these channels:

Pro tip: Email is your fastest route for cancellation support. Include your full name, email address, order number and subscription ID in your message, plus a clear statement that you wish to cancel. Request a confirmation of receipt and expected cancellation date. Keep this email thread for your records throughout the refund process.

Your consumer rights if athletic greens refuses to cancel or refund

Under Singapore law, you have strong protections if Athletic Greens refuses to honour a valid cancellation or withholds a refund you're entitled to claim.

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misrepresentation and unfair trading practices. If Athletic Greens uses misleading advertising (claiming health benefits not proven), fails to deliver the product, or continues billing after you've clearly requested cancellation, you may lodge a complaint with the Consumer Association of Singapore (CASE). CASE provides free mediation and can escalate complaints to the Competition and Consumer Commission of Singapore (CCCS) if the company refuses to cooperate. Additionally, if you used a credit card, you can initiate a chargeback dispute through your bank, providing your cancellation documentation as evidence. Banks typically investigate chargebacks within 30 to 60 days and may refund your money during the investigation if you provide clear proof of cancellation.

Stopee emphasises that you are never obligated to accept a refusal from Athletic Greens without escalation. Document every communication, maintain copies of confirmation emails, and don't hesitate to involve CASE or your bank if the company acts unreasonably.

Key takeaways for cancelling athletic greens

Cancelling Athletic Greens is achievable in minutes if you know which platform processed your purchase and follow the right steps. Website subscriptions require logging into your account and selecting 'Cancel Subscription'; Apple App Store and Google Play subscriptions must be cancelled through their respective settings, not through Athletic Greens itself. You retain product access until the end of your current billing period, and cancellation alone does not trigger a refund unless you've made a separate refund request. First-time purchasers can claim a refund within 90 days under the satisfaction guarantee; after that window, refunds require evidence of product failure or billing error. Save all confirmation emails and screenshots to protect yourself if disputes arise. If Athletic Greens refuses to cancel or refund when obligated, Stopee recommends escalating to CASE or your bank immediately. Stopee has helped thousands of consumers navigate subscription cancellations successfully, recover entitled refunds, and avoid dark patterns that companies use to retain paying customers. Your right to cancel is absolute; exercise it with confidence and persistence.