Manage Bikemap

How to cancel bikemap and reclaim your cycling budget in singapore

What bikemap is and why you might want to leave

Bikemap is a global cycling app and web platform that helps riders plan routes, navigate using turn-by-turn directions, and discover new rides through a community database. If you've subscribed to Bikemap Premium for offline maps and advanced features, you may find yourself paying a recurring charge that no longer fits your riding habits or budget.

Whether you've switched to another cycling app, rediscovered on-road navigation, or simply decided Premium isn't worth it anymore, Stopee understands that cancelling a subscription should be straightforward. The good news: you can exit your Bikemap Premium membership quickly, though the process differs depending on where you purchased it.

This guide walks you through every cancellation method, refund eligibility, and what happens to your account after you leave. By the end, you'll know exactly how to stop the charges and protect your rights as a consumer in Singapore.

Why riders cancel bikemap

You might be cancelling because you've found a free app that works just as well, your commute has changed, or you realise you rarely use the Premium features. Others cancel because they prefer offline maps from a different platform or simply want to cut back on subscriptions. Whatever your reason, Stopee is here to make sure you do it without losing money or access to your own data.

The three subscription purchase channels

Bikemap subscriptions are sold in three places: directly through the Bikemap website, via Apple App Store (iOS), and through Google Play (Android). Each channel has its own cancellation process and refund rules, so the method you use matters.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services. As a Bikemap Premium subscriber, you have rights even after you've started using the service.

What you're entitled to

Under Singapore law, if you purchase a subscription service, you have the right to receive a service that matches its description. If Bikemap's Premium features don't work as advertised, or if you cancel within a reasonable timeframe and ask for a refund, Bikemap should consider your request fairly.

For purchases made directly via the Bikemap website, you're entitled to request a refund within 14 days of purchase, even if you've used the service. This aligns with fair trading expectations in Singapore. For App Store and Google Play purchases, Apple and Google have their own refund policies, which sit alongside your consumer rights.

If Bikemap refuses to cancel or refund you, you can escalate to the Consumers Association of Singapore (CASE), which mediates disputes between consumers and traders at no cost to you.

What happens if bikemap ignores you

If you cancel your subscription and Bikemap continues charging you, or if a refund is denied unfairly, document the transaction and contact CASE. They handle complaints about unfair trading practices and can pressure Bikemap to act. Stopee recommends keeping screenshots of your cancellation confirmation and billing statements as proof.

How to cancel bikemap by purchase method

Your cancellation route depends on where you bought your subscription. Follow the steps for your specific purchase channel to ensure the charges stop.

Cancel a bikemap website subscription

If you subscribed directly via Bikemap.com, you'll cancel through your account dashboard. This method gives you the clearest paper trail and the easiest refund claim if needed.

1. Open a web browser and visit the Bikemap website (bikemap.net).
   • Ensure you're logged in to the account attached to your subscription.
2. Click your profile icon or name in the top right corner.
   • Select "Settings" or "Account Settings" from the dropdown menu.
3. Locate the "Membership" or "Subscriptions" section.
   • Look for a link labelled "Manage subscription" or "Manage membership".
4. Click "Cancel subscription" or "Cancel membership".
   • Bikemap may ask why you're leaving; you can skip this or provide feedback.
5. Confirm the cancellation when prompted.
   • You'll receive a confirmation email; save this email as proof of cancellation.
6. Verify the cancellation in your account settings within 24 hours.
   • Your subscription status should now show "Cancelled" or "Inactive".

Pro tip: Before you cancel, check your billing date. If you're charged tomorrow, wait one day so you know you've paid for the full month you're entitled to. Cancelling mid-cycle doesn't refund the current period unless you request one explicitly.

Cancel your iOS (App store) subscription

If you subscribed to Bikemap via Apple App Store, Apple controls the subscription, not Bikemap. You must cancel through your Apple device settings, not the Bikemap app itself.

1. On your iPhone or iPad, open the Settings app.
   • Ensure you're using the same Apple ID that purchased the Bikemap subscription.
2. Tap your name at the top of the Settings screen.
   • Your Apple ID profile appears immediately.
3. Select "Subscriptions".
   • You'll see a list of all your active subscriptions.
4. Find "Bikemap" in the list and tap it.
   • If you don't see Bikemap, scroll down; it may be under "Other Subscriptions".
5. Tap "Cancel subscription" (or "Cancel trial" if you're on a free trial).
   • Apple will ask you to confirm; tap "Confirm" to proceed.
6. Wait for the confirmation message.
   • You'll see "Your subscription to Bikemap has been cancelled." or similar wording.
7. Verify the cancellation in your email; Apple sends a confirmation to your account address.
   • File this email with your records.

Warning: Deleting the Bikemap app from your phone does not cancel your subscription. You must use Settings to cancel, or the charges will continue.

Pro tip: If you're cancelling because the app isn't working, or if you bought a trial and want to cancel before you're charged, do this immediately. Apple's 14-day refund window starts from your purchase date, not from when you tried to cancel.

Cancel your android (Google play) subscription

Google Play subscriptions are managed through your Google account, similar to Apple. You can cancel from your phone or via the web.

1. On your Android phone, open Google Play Store.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • You may see "Subscriptions" as a separate option depending on your Android version.
3. Tap "Subscriptions".
   • You'll see a list of all your active Google Play subscriptions.
4. Find and tap "Bikemap".
   • The subscription details page opens.
5. Tap "Cancel subscription".
   • Google Play will confirm and may offer you a discount to stay; you can ignore this.
6. Confirm the cancellation.
   • You'll receive a confirmation notification and email.

Alternative web method: You can also cancel at play.google.com. Sign in with your Google account, go to "Payments and subscriptions", select "Manage subscriptions", find Bikemap, and click "Cancel".

Pro tip: If you subscribed via Google Play and want a refund, check your order number (you'll see "GPA" followed by numbers in your order history). Include this when requesting a refund from Google Play; it speeds up processing.

Bikemap pricing in singapore

Understanding what you're paying helps you decide if cancelling is the right move. Stopee has compiled the current Bikemap Premium pricing as shown on the Apple App Store in Singapore.

If you're on the annual plan at $44.98 per year, that's less than $4 a month, which explains why some riders keep it. But if you're on a monthly plan at $13.98, you're spending over $167 a year for features you might not use. Cancelling saves you real money.

What happens to your account after cancellation

Cancelling a subscription doesn't mean you lose everything immediately. Your account, routes, and data remain, but your Premium access ends.

Your access and features after cancellation

When you cancel Bikemap Premium, your subscription remains active until the end of your current billing period. If you were charged today and your next billing date is 30 days away, you keep all Premium features for those 30 days. Once the billing cycle ends, your Premium access switches off and you revert to the free version.

Free Bikemap users can still view routes, search for rides, and use basic navigation, but features like offline map downloads and advanced route planning disappear. You won't be charged again unless you re-subscribe.

Your account and saved routes

Cancelling your subscription does not delete your Bikemap account or any routes you've created and saved. Your account data stays on Bikemap's servers, and you can log back in anytime to view your riding history and saved tracks.

If you want your account and all associated data deleted completely, you must contact Bikemap support separately or look for a "Delete account" option in your Settings. Stopee recommends downloading your route data before deletion if you ever want to access it later. Most apps support exporting routes as GPX or TCX files, which you can import into other platforms.

Refund eligibility and how to claim

Whether you get a refund depends on where you bought the subscription and how long ago. Stopee breaks down each scenario so you know your chances.

Refunds for bikemap website purchases

If you subscribed directly at bikemap.net, you have a clear refund window. Bikemap's terms allow refund requests within 14 days of purchase.

1. Check your purchase date (look at your confirmation email or bank statement).
   • You must request a refund within 14 days of the charge date.
2. Contact Bikemap support directly via their website or support email.
   • Include your order reference, purchase date, and your refund reason.
3. Wait for Bikemap's response (usually 3 to 5 business days).
   • If approved, the refund is processed to your original payment method.
4. Expect the money to appear in your bank account within 5 to 10 business days.
   • Bank processing times vary; some refunds appear within 2 days, others take longer.

Pro tip: If Bikemap denies your refund claim and you believe it's unfair, escalate to CASE (Consumers Association of Singapore). They can mediate at no cost to you, and Bikemap is more likely to cooperate with a formal complaint.

Refunds for apple app store purchases

Apple controls App Store subscriptions, and Bikemap cannot issue refunds for those purchases. You must request a refund through Apple's own process.

1. Visit appleid.apple.com and sign in with your Apple ID.
   • Use the same ID you subscribed with.
2. Navigate to "Purchase history".
   • Find the Bikemap subscription charge you want to refund.
3. Click the three-dot menu next to the Bikemap charge and select "Report a Problem".
   • Tell Apple why you want a refund (e.g., "Unwanted subscription charge" or "App not as described").
4. Submit your request and wait for Apple's response.
   • Apple replies via email within a few days.
5. If approved, the credit is added to your Apple account or refunded to your original payment method.
   • Credits appear instantly; bank refunds take 3 to 10 business days.

Warning: Apple's 14-day refund window is strict. Requests outside this period are usually denied, though you can try if you have a legitimate reason (e.g., duplicate charge, billing error).

Refunds for google play purchases

Google Play allows refund requests within 48 hours of purchase via the Play Store, and you can also contact Google support if you're outside that window.

1. Open Google Play Store on your Android phone.
   • Tap your profile icon and go to "Manage subscriptions".
2. Find the Bikemap subscription charge within 48 hours of purchase.
   • Tap the subscription, then scroll to your order history.
3. Tap the Bikemap charge and select "Request a refund".
   • Google asks for your reason; be honest and specific.
4. Submit your request.
   • Google usually approves or denies within 24 to 48 hours.
5. If approved, the refund goes to your Google Play balance or your original payment method.
   • Refunds to payment methods take 3 to 5 business days.

Pro tip: For Google Play refunds outside the 48-hour window, contact Google Support directly at support.google.com. Explain that you were charged repeatedly without consent or that the service didn't work as advertised. Google often approves these requests even after 48 hours.

Common mistakes to avoid when cancelling

Cancelling a subscription can be frustrating, and small mistakes cost you money. Stopee has seen thousands of cancellations go wrong for preventable reasons.

Thinking you've cancelled when you haven't

The most common mistake is uninstalling the Bikemap app and assuming you've cancelled. Uninstalling does nothing. Your subscription stays active, and you're charged on your next billing date. Similarly, logging out doesn't cancel; neither does stopping notifications.

Always verify in your account settings (website, Apple Settings, or Google Play) that your subscription status shows "Cancelled" or "Inactive". Stopee recommends taking a screenshot of this confirmation as your proof.

Missing the refund window

Apple has a 14-day window; Google has 48 hours. If you wait 20 days to request a refund for an App Store purchase, Apple denies it automatically. Check your purchase date today and act immediately if you're within the window.

Forgetting your billing date

If you cancel three days before you're charged, great. But if you cancel the day after you're charged, you're locked in for another month. Check when your next charge is due before you cancel. If you've just been charged and want a refund, request one right away rather than waiting.

Not saving proof of cancellation

If Bikemap or your payment processor later claims you never cancelled, you need evidence. Save your confirmation email, take screenshots of your account settings showing "Cancelled", and keep your bank statements. This is your protection if you're charged again by mistake.

Your cancellation checklist

Use this checklist to make sure you've completed every step and protected yourself fully.

• Know where you bought your subscription (Bikemap website, App Store, or Google Play).
• Confirm you're logged into the correct account.
• Follow the cancellation steps for your purchase method above.
• Verify your subscription shows "Cancelled" in your account settings within 24 hours.
• Save the cancellation confirmation email.
• Take a screenshot of your account settings showing the cancelled status.
• Check your bank or payment app in 5 days to ensure no charge was processed.
• If a charge appears after cancellation, contact your bank or Stopee for escalation advice.
• If you're eligible for a refund (purchased in the last 14 days), request it within your refund window.
• Keep all documentation for at least three months.

Contact details and escalation

If cancellation fails or you need help, here's where to contact Bikemap and when to escalate to Singapore's consumer authority.

Bikemap's legal address

The primary legal address for Bikemap is Postgasse 8b, 1010 Vienna, Austria. This is where formal complaints should be directed if standard support doesn't resolve your issue. Keep all correspondence and include this address in any written complaint.

Escalate to CASE if bikemap refuses to help

If Bikemap cancels your subscription but continues charging, denies a refund unfairly, or ignores your cancellation request, contact CASE. The Consumers Association of Singapore handles complaints about unfair trading practices at no cost to you. Provide CASE with your cancellation proof, billing statements, and all correspondence with Bikemap.

Stopee recommends keeping a record of your case with CASE so you have an official timestamp and reference number if you need to escalate further.

Key takeaways and next steps

Cancelling Bikemap Premium is quick once you follow the right steps for your purchase method. Whether you subscribed via the Bikemap website, App Store, or Google Play, you now have a clear roadmap to end the charges and protect your rights.

The key is to verify your cancellation in your account settings, save proof, and act on refund requests within your window. If Bikemap refuses to cooperate, you have legal backing from Singapore's Consumer Protection (Fair Trading) Act, and CASE is there to support you at no cost.

Stopee has helped thousands of consumers cancel subscriptions they no longer need and recover unfair charges. Use this guide, follow the steps for your platform, and don't hesitate to escalate if something goes wrong. Your money and your rights are worth protecting.