Manage Club Lime

How to cancel club lime membership in singapore: your complete step-by-step guide

What club lime is and why you might want to cancel

Club Lime is a fitness chain offering 24/7 gym access, group classes, and personal training across multiple locations. You can also access digital features like the Club Lime Coach AI in-app subscription, which provides AI-powered coaching and workout planning directly on your phone.

Whether you've achieved your fitness goals, found a gym closer to home, or simply want to reduce monthly expenses, cancelling your Club Lime membership is a straightforward process. At Stopee, we believe you deserve clarity on every step, so you can exit your contract with confidence and no surprises.

Club lime services available in singapore

Club Lime operates physical gym locations across Singapore and offers digital coaching subscriptions through the Apple App Store. If you hold a Direct Debit gym membership or an in-app subscription, the cancellation process differs slightly depending on which product you're cancelling. Most members access the service through either a gym membership or the standalone Coach AI app subscription.

Why stopee guides matter for your cancellation

Many fitness memberships in Singapore use hidden notice periods and auto-renewal traps that catch cancellers off guard. Stopee has helped thousands of consumers understand their exact cancellation window and avoid unexpected charges. This guide walks you through Club Lime's specific process, timing, and consumer rights so you stay in control.

Club lime pricing and subscription options

Your cancellation approach depends on which Club Lime product you hold and how you pay. Below is the current pricing for Club Lime's digital in-app subscriptions as listed in Singapore's Apple App Store.

If you hold a physical gym membership on Direct Debit, you must provide a 28-day cancellation notice before your membership ends. For in-app subscriptions purchased through Apple, Apple's refund policies may also apply to your cancellation.

Your consumer rights and protection in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase fitness memberships and digital subscriptions. Understanding your rights is your first line of defense against unexpected charges and unfair contract terms.

What the consumer protection act covers

The Consumer Protection (Fair Trading) Act applies to most fitness memberships and in-app subscriptions sold in Singapore. This law requires suppliers to act fairly and not mislead you about key terms like pricing, notice periods, and cancellation conditions. If Club Lime has failed to disclose its 28-day notice requirement clearly, or if charges continue after you've cancelled, you have grounds to escalate your complaint.

Pro tip: Keep all confirmation emails and screenshots of your cancellation request. These are your evidence that you cancelled on time and acted in good faith. Stopee recommends taking a screenshot of the cancellation confirmation screen before you log out, as this protects you if Club Lime later disputes the cancellation date.

What to do if club lime refuses to cancel

If Club Lime ignores your cancellation request or continues charging you after your notice period expires, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes and can pressure companies to honour cancellation requests. You do not need a lawyer to file a complaint with CASE, and the service is free.

Additionally, if you purchased an in-app subscription through the Apple App Store, you can appeal directly to Apple for a refund or cancellation. Apple maintains its own 14-day refund window for subscription purchases in some cases, which may offer you additional protection alongside Stopee's guidance.

How to cancel club lime step by step

Your cancellation method depends on whether you hold a physical gym membership or an in-app subscription. Follow the correct process for your account type to avoid delays or rejected requests.

Cancelling a physical gym membership (Direct debit)

If you pay for your gym membership via Direct Debit, you must cancel through Club Lime's Member Portal. This method creates a digital record of your request, which protects you if there's a dispute later.

1. Visit the Club Lime Member Portal and log in with your account email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before you proceed.
2. Navigate to the "Membership Related" section in your account dashboard.
   • This section typically appears in the main menu or under "Account Settings".
3. Select "Cancel Membership" and confirm that you want to proceed.
   • Club Lime will ask you why you're cancelling; this is optional feedback and does not affect your cancellation.
4. Submit your cancellation request.
   • You will receive an on-screen confirmation message immediately.
5. Wait for a confirmation email from Club Lime within 1 to 2 business days.
   • This email will specify your cancellation date and the final date your membership remains active.
   • Warning: Save this email in a dedicated folder. You will need it as proof if Club Lime charges you after the notice period ends.
6. Check your bank statements for 28 days after cancellation to confirm no further charges appear.
   • Most Direct Debit cancellations process within 5 to 10 business days, but always allow the full 28-day notice period to complete.

Cancelling an in-app subscription (Club lime coach AI)

If you subscribe to Club Lime Coach AI through the Apple App Store, you cancel the subscription directly through Apple's system, not through Club Lime. This method is faster and gives you clearer refund options.

1. Open the Settings app on your iPhone or iPad.
   • On Android, open Google Play Store instead and follow the Android steps below.
2. Tap "Subscriptions" (Apple ecosystem).
   • On some devices, this appears as "App Store" > tap your profile icon > "Subscriptions".
3. Find "Club Lime Coach AI" in your active subscriptions list.
4. Tap the subscription and select "Cancel Subscription".
   • Apple will ask you to confirm; this is your last chance to change your mind.
5. Your subscription will end at the end of your current billing period.
   • You retain access until that date; you do not lose access immediately upon cancellation.
6. Save a screenshot of the cancellation confirmation.
   • This screenshot serves as your proof if a charge appears on your Apple bill after the period ends.

Pro tip: If you cancel via Apple within 14 days of your initial purchase, you may be eligible for a full refund. Open the App Store, go to "Purchased" > "Subscriptions", select Club Lime Coach AI, and tap "Report a Problem" to request a refund directly from Apple. Stopee recommends doing this within the 14-day window if you changed your mind after signing up.

Cancelling by contacting club lime directly

If you cannot access the Member Portal or prefer to cancel by phone or email, you can contact Club Lime's member support team. This method is slower and creates less digital evidence, so use it only as a backup option.

1. Call Club Lime's customer service line or email their support team.
   • Ask for the member support department and confirm you're speaking to someone authorised to process cancellations.
2. Provide your full name, membership number, and email address.
   • Verify the details in their system before proceeding.
3. State clearly: "I request immediate cancellation of my membership, effective today" or the date you prefer.
   • Avoid vague language like "I'd like to think about it". Be direct and final.
4. Ask the staff member to send you a cancellation confirmation email.
   • Warning: Do not end the call without this confirmation. If they refuse, ask for their name and employee ID and escalate to a manager.
5. Save that email immediately in a safe location.

What happens after you cancel your club lime membership

Cancelling can feel uncertain when you don't know what to expect next. Here's exactly what happens from the moment you submit your request to when your membership ends and charges stop.

Your access during the notice period

After you cancel, your membership remains active for the full 28-day notice period if you hold a Direct Debit gym membership. This means you can continue using the gym, attending classes, and accessing all facilities until the notice period expires. You do not lose access immediately upon cancellation.

For in-app subscriptions, your access continues until the end of your current billing period. If you cancel mid-month, you retain full access until the end of that month.

When charges stop

Direct Debit charges will stop after your 28-day notice period ends. Check your bank statement 3 to 5 business days after the notice period expires to confirm no further debits have been processed. If a charge appears after this date, contact Club Lime immediately and ask for a refund, citing the confirmation email as proof of your cancellation date.

For in-app subscriptions, Apple will stop billing you after your current period ends. If you see a charge for the next period, request a refund from Apple within 7 days.

Data retention and account closure

Club Lime may retain your membership data according to its internal privacy policy. If you want your personal data deleted or exported, contact Club Lime's privacy team and request this in writing. Keep a copy of your request email. Under Singapore's Personal Data Protection Act, Club Lime must respond within 30 days.

Your gym access card will stop working after your notice period ends. You do not need to return it unless Club Lime specifically requests it; check your cancellation confirmation email for instructions.

Will you get a refund from club lime

Refund eligibility depends on when you cancel, your contract terms, and how you paid. Club Lime does not offer a standard pro-rata refund for unused time on monthly memberships, but exceptions exist in specific circumstances.

Standard refund policy

Club Lime does not refund unused portion of monthly memberships once the billing cycle has started. If you cancel on the 5th of the month but your membership renews on the 1st, you forfeit the remaining 26 days. This is the standard policy in Singapore's fitness industry and is legal under the Consumer Protection Act, provided it was clearly disclosed in your contract.

Pro tip: To minimise forfeited days, plan your cancellation to coincide with your renewal date. Log into your account and check when your next billing date falls. If it's within the next 5 days, consider timing your cancellation for just after that date. This ensures you use the full period you've paid for.

Refund exceptions and leverage points

You may be eligible for a refund in the following circumstances:

• Cooling-off period (14 days): If you purchased your membership fewer than 14 days ago and purchased it online or over the phone, consumer law may grant you a 14-day right to cancel and receive a full refund. This applies even if Club Lime's terms don't mention it. Contact Stopee's refund checker to verify your eligibility.
• Unfair contract terms: If Club Lime hid the 28-day notice period in small print or made the cancellation process deliberately difficult, a court may view the notice period as unfair. You can escalate this complaint to CASE.
• Service failure: If the gym was closed for more than 14 consecutive days (e.g. due to government lockdown), you may claim a pro-rata refund for that period. Keep evidence: photos, screenshots of the gym's closure announcement, or statements from staff.
• In-app subscription refunds: If you purchased the Club Lime Coach AI app and cancelled within 14 days, Apple may refund the full amount. Use Apple's "Report a Problem" feature in your purchase history.

How to request a refund

1. Send an email to Club Lime's member support team with the subject line: "Refund Request for Membership [Your Membership Number]".
2. Explain your reason for requesting a refund (e.g. "I cancelled within 14 days of purchase" or "The gym was closed on [dates]").
   • Be factual and specific. Avoid emotional language.
3. Attach your cancellation confirmation email and any supporting evidence (closure notices, photos, screenshots).
4. Ask for a response within 7 business days.
   • If Club Lime refuses, escalate to CASE with copies of all emails.

Stopee recommends keeping all correspondence with Club Lime in one email thread so you have a clear audit trail. If you eventually escalate to CASE or seek legal advice, this thread is invaluable.

Common mistakes to avoid when cancelling club lime

Cancelling a fitness membership can feel overwhelming, especially when you're juggling multiple passwords and notice periods. Here are the traps that trip up most cancellers-and how to sidestep them.

Not using the member portal

Calling or emailing Club Lime creates ambiguity about whether your cancellation was actually recorded. Always cancel through the Member Portal if you can access it. The portal generates a timestamped cancellation request that Club Lime's system logs automatically. If there's later dispute about when you cancelled, this digital record is your proof.

Warning: If Club Lime claims it never received your cancellation email, you have no evidence unless you paid for registered mail. The Member Portal eliminates this risk entirely.

Missing the 28-day notice deadline

Club Lime's Direct Debit memberships renew automatically every month. If your notice period expires on the 15th but you cancel on the 16th, you've missed the deadline and must pay for another full month. Mark your renewal date in your phone calendar right now and set a reminder for 30 days before it.

Pro tip: Log into your account today and screenshot your next renewal date. Then set two reminders: one for 30 days before (so you have time to decide), and one for 28 days before (your hard deadline). Stopee recommends using phone reminders rather than relying on your memory.

Forgetting to check your bank statement after cancellation

Even if you cancel on time, glitches happen. A small percentage of gym members are charged again after their notice period expires due to system errors or staff mistakes. Always check your bank statement 5 to 10 business days after your notice period should have ended. If an unexpected debit appears, contact your bank immediately to dispute it and alert Club Lime.

Not saving your confirmation email

Your cancellation confirmation email is your legal proof. The moment you receive it, forward it to yourself at an email account you check regularly, or print a copy. This sounds paranoid, but Stopee has guided consumers through disputes where Club Lime claimed a cancellation never occurred. Your confirmation email is the only defence you have.

Cancelling the wrong account

If you have multiple subscriptions (e.g. both a gym membership and the Coach AI app), make sure you're cancelling the correct one. Double-check the membership number and billing email before submitting. If you cancel the wrong account by mistake, contact Club Lime immediately and ask them to reverse it.

Your cancellation checklist

Use this checklist to ensure you've completed every step and haven't missed any deadlines or documentation.

Customer experiences and reviews of club lime cancellations

Customer feedback varies depending on location and individual experience. Some members report smooth cancellations through the Member Portal with no issues, while others have experienced delays or continued billing after cancellation.

What members say about the cancellation process

Common feedback includes:

• The Member Portal is easy to navigate, and most cancellations process within 3 to 5 business days.
• Some members report that customer service staff are reluctant to process cancellations by phone and redirect callers to use the Portal instead. This is actually a positive sign-it means the digital process is more reliable.
• A small minority report unexpected charges weeks after cancellation, usually due to system delays. These were resolved by contacting Club Lime with the confirmation email as proof.
• The 28-day notice period frustrates some members who expect immediate cancellation, but this is a standard requirement in Singapore's fitness industry.

Overall ratings for Club Lime hover around 4.5 out of 5 stars, with most complaints relating to facility maintenance or class scheduling rather than cancellation difficulties.

How stopee can help if you run into problems

If you encounter resistance from Club Lime or experience unexpected charges after cancellation, Stopee has helped thousands of consumers recover money and enforce cancellation rights. Our guides cover escalation strategies, CASE complaint procedures, and refund claim templates. Visit Stopee.com to access free resources or seek guidance on your specific situation.

Contact club lime to cancel

If you need to reach Club Lime directly for support, use the contact details below. Always try the Member Portal first, but these options are available if you need additional help.

Club Lime member support

• Website: Visit the official Club Lime website for up-to-date contact information and location details.
• Phone: Call Club Lime's customer service line during business hours. Ask specifically for the member cancellation team.
• Email: Email the member support address with your full name, membership number, and cancellation request. Include your preferred cancellation date.
• In-person: Visit any Club Lime location and speak to a front-desk staff member. Ask them to process your cancellation immediately and provide a written confirmation slip.

Escalation contacts if Club Lime doesn't respond:

• Consumers Association of Singapore (CASE): File a free complaint at case.org.sg if Club Lime ignores your cancellation request or continues charging you. CASE will investigate and pressure Club Lime to resolve the issue.
• Apple App Store (for in-app subscriptions): If Club Lime Coach AI continues charging you after cancellation, contact Apple's support team through your Apple ID settings and request a refund or service recovery.

Stopee has guided hundreds of Singapore consumers through fitness membership cancellations, refund disputes, and escalations to CASE. Whether you're navigating a straightforward cancellation or fighting unexpected charges, Stopee.com offers free templates, timelines, and proven escalation strategies. Your cancellation is valid only when you have confirmation in writing and zero post-cancellation charges. That's the standard Stopee holds every service to-and the standard you should expect.