Manage Dribbleup

How to cancel dribbleup and claim your refund in singapore

What dribbleup is and why you might want to cancel

Dribbleup is a smart sports training platform that combines interactive equipment (basketballs, soccer balls, and training gear) with a mobile app delivering live and on-demand coaching. The service operates on a membership model, charging you monthly to unlock training drills, performance tracking, and progress analytics. If you've signed up and the service isn't meeting your needs-or if you simply want to stop the recurring charges-you'll need to act quickly to avoid being charged again. At Stopee, we've helped thousands of consumers navigate exactly this situation, and we're here to walk you through the cancellation process step by step.

Why cancellations matter in singapore

Subscription services often rely on auto-renewal to keep money flowing, and many customers accidentally pay for months they no longer use. In Singapore, the Consumer Protection (Fair Trading) Act gives you legal protections against unfair practices, but only if you take action. Cancelling promptly-ideally before your next billing cycle-is your first line of defence against unwanted charges.

How dribbleup works

You purchase smart equipment (for example, a smart basketball or soccer ball) paired with a membership subscription. The equipment tracks your performance data while the app delivers interactive coaching sessions and training drills. Your membership grants you access to both live classes and on-demand content. The catch: if you don't cancel within your billing window, your subscription auto-renews and you're charged again without warning.

Dribbleup pricing and membership plans

Understanding what you're paying for helps you decide whether cancellation is right for you.

Current dribbleup pricing in singapore

Dribbleup offers flexible membership tiers. The table below shows approximate Singapore Dollar (SGD) monthly equivalents based on reported USD pricing; exact prices may vary depending on your app store region and any active promotions.

How pricing affects your cancellation timeline

If you're on a monthly plan at S$23 per month, that's nearly S$276 per year. Every month you delay cancellation costs you money. Stopee recommends checking your exact subscription tier in your account settings before you cancel, so you know precisely what charges you're avoiding.

How to cancel dribbleup: three cancellation methods

Your cancellation method depends on how you originally purchased your membership. Dribbleup offers three distinct routes, each with its own process and timing requirements.

Method 1: cancel a web (direct) subscription

If you subscribed directly through Dribbleup's website, you can cancel through your account dashboard or by email. This method gives you the most direct control.

1. Navigate to account.dribbleup.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
2. Scroll to your Subscription Settings or Billing section.
   • Look for a button or link labelled "Manage Subscription," "View Subscription," or "Cancel Membership."
3. Click Cancel Subscription or End Membership and confirm your choice.
   • Dribbleup may ask why you're leaving; you can skip this if you prefer.
   • You'll receive a confirmation email within minutes.
4. Timing is critical: cancel at least 24 hours before the end of your current paid period to prevent auto-renewal.
   • Check your confirmation email for your next billing date if you're unsure when your period ends.

Pro tip: screenshot or save your confirmation email as proof of cancellation. If you're charged again, you'll need this evidence to dispute the charge with your bank or payment provider.

Alternative: Email cancellation

If the online method doesn't work, you can email Dribbleup directly:

1. Send an email to hello@dribbleup.com with the subject line "Subscription Cancellation Request."
2. In the body, include:
   • Your full name
   • The email address associated with your Dribbleup account
   • Your order number (if you have it)
   • A clear statement: "I wish to cancel my subscription, effective immediately."
3. Send the email and wait for a response; Dribbleup typically replies within 24 to 48 hours.
   • Again, save the confirmation email they send you.

Method 2: cancel an apple app store subscription

If you subscribed to Dribbleup through the Apple App Store on your iPhone or iPad, Apple manages your subscription, not Dribbleup. You must cancel directly through Apple's system.

1. On your iPhone or iPad, open the Settings app.
   • On iPhone: swipe up from the home screen, then tap Settings.
   • On iPad: tap Settings from your home screen.
2. Tap your name (or Apple ID) at the top of the settings menu.
3. Select Subscriptions or iTunes & App Store.
   • If you see a "Subscriptions" option directly, tap it; otherwise, tap "iTunes & App Store" then tap your Apple ID and select "View Apple ID," then "Subscriptions."
4. Find Dribbleup in your active subscriptions list and tap it.
5. Tap Cancel Subscription or Edit Subscription, then confirm cancellation.
   • Apple will ask if you want to keep the subscription; select "Cancel Subscription" and confirm.
6. You'll see a cancellation confirmation; Apple also sends you a confirmation email.
   • Important: Dribbleup cannot cancel this subscription for you. You must do it yourself through Apple.

Pro tip: If you're struggling to find Subscriptions in iOS Settings, search for "subscriptions" in the Settings app's search bar-it's faster than navigating menus.

Method 3: cancel a google play subscription

If you subscribed through the Google Play Store on an Android device, Google manages your subscription. Cancel through the Google Play app or website.

1. Open the Google Play Store app on your Android device, or visit play.google.com on a web browser.
   • On mobile: tap the profile icon (top-right corner) and select "Manage your Google Account."
   • On web: log in with your Google account, then click your profile icon and select "Manage your account."
2. Navigate to the Subscriptions or Payments and Subscriptions section.
   • Mobile: tap "Subscriptions."
   • Web: click the "Subscriptions" tab.
3. Find and tap Dribbleup in your list of active subscriptions.
4. Tap Cancel Subscription and confirm your choice.
   • Google will ask you to confirm; select "Yes, cancel subscription."
5. You'll receive a cancellation confirmation on screen and via email.
   • Important: Like Apple, Google manages this subscription independently. Dribbleup cannot cancel it for you.

Pro tip: Stopee recommends checking your Google Play billing profile regularly to spot any unwanted subscriptions you may have forgotten about. This is where many recurring charges hide.

What happens after you cancel

Cancellation doesn't mean instant access loss. Understanding your post-cancellation rights protects you from surprises.

Access to content after cancellation

For direct (web) subscriptions: You retain full access to all Dribbleup training content-live classes, on-demand drills, and performance tracking-until the end of your current paid billing period. Once that period ends, your access stops and you'll need to resubscribe to use the app and equipment features. This grace period is why timing matters: if you cancel on day 1 of a monthly cycle, you've paid for 30 days you could have used.

For Apple and Google subscriptions: Access rules follow each platform's policies. You typically retain full access until the subscription period Apple or Google has already charged for expires. Check your confirmation email from Apple or Google for the exact end date.

Auto-renewal stops immediately

Once you cancel, Dribbleup's system (or Apple and Google's system, respectively) will not charge you again. No future recurring payments will appear on your statement, provided you cancel before the 24-hour cutoff for web subscriptions.

Your account data and history

Cancellation does not delete your account, training history, performance data, or settings. Dribbleup retains this information according to its privacy policy. If you resubscribe later, your previous progress and account information may still be available-though you should verify this with Dribbleup before relying on it.

Will you get a refund from dribbleup

Refund eligibility is strict and depends on what you purchased and when you cancel. Stopee has helped many consumers navigate these rules, and we'll break down your rights clearly.

The 30-day money-back guarantee on smart equipment

Dribbleup offers a 30-day money-back guarantee, but only for first-time purchasers of smart equipment (balls, vests, etc.). Here's what qualifies:

• You purchased a smart equipment bundle (for example, smart soccer ball plus membership).
• You cancel and request a refund within 30 days of the equipment's delivery date.
• You return the physical equipment in good condition (unused or minimally used).
• If approved, Dribbleup refunds both the equipment cost AND your initial membership charge.

Important: This guarantee applies only to first-time equipment purchases. If you've bought smart equipment before, you may not qualify. Additionally, you must physically return the equipment; Dribbleup will not refund without receiving it back in acceptable condition.

Membership-only refunds and exceptions

If you subscribed to membership alone (without purchasing smart equipment), refund eligibility is much narrower:

• Subscription charges are generally non-refundable once the billing period starts, unless you're within a promotional trial period (if applicable to your purchase).
• Some terms reference a 14-day return window for membership refunds in certain circumstances; check the specific terms of service that applied when you purchased.
• If you're a customer in Singapore, consumer law may grant you additional protections (see the Consumer Protection (Fair Trading) Act section below).

Refunds for app store purchases

If you subscribed through the Apple App Store or Google Play Store, Dribbleup cannot issue refunds directly. You must request refunds through Apple or Google:

• Apple refunds: go to reportaproblem.apple.com, select your Dribbleup charge, and request a refund. Apple typically responds within 24 to 48 hours.
• Google Play refunds: open the Google Play Store, find your purchase history, select the Dribbleup charge, and request a refund. Google allows refunds up to 48 hours after purchase if you haven't used the service heavily.

Pro tip: App store refunds are easier to obtain than direct refunds from Dribbleup. If you've used the service minimally, you have a good chance of success within 48 hours of your charge date.

Your consumer rights in singapore

Singapore law protects you against unfair subscription practices. Stopee believes you should know exactly what legal leverage you have before you cancel.

The consumer protection (Fair trading) act protects you

Under Singapore's Consumer Protection (Fair Trading) Act, sellers cannot override consumer rights with blanket "no refunds" policies. You have the right to remedies if:

• The equipment or service is defective (for example, the smart ball doesn't track performance, or the app crashes frequently).
• Dribbleup misrepresented the service when you purchased (for example, claiming unlimited live classes when only a limited schedule is available).
• You were not clearly informed about auto-renewal terms before being charged.

These are statutory rights, meaning no company policy can legally remove them.

Practical steps if dribbleup refuses to help

1. Contact Dribbleup first. Email hello@dribbleup.com with evidence of the defect or misrepresentation (screenshots, photos, dates of service failures, copies of their marketing claims). Be factual and specific.
2. Keep all evidence. Save order confirmations, billing statements, app screenshots showing errors, and copies of all emails exchanged with Dribbleup.
3. Escalate to the Consumers Association of Singapore (CASE) if Dribbleup doesn't respond within 14 days. CASE mediates consumer disputes and can pressure companies to comply with Singapore law. File a complaint at case.org.sg.
4. Request a charge-back through your bank. If you paid by credit card and Dribbleup refuses a legitimate refund, your bank can dispute the charge on your behalf. Provide your bank with all evidence of the complaint.

Warning: Dribbleup may claim subscriptions are non-refundable, but if the service is defective or you weren't properly informed about auto-renewal, Singapore law overrides that claim. Don't accept a "no refund" response without escalating.

Common mistakes to avoid when cancelling

Cancellation seems simple, but thousands of consumers stumble at predictable points. Let us help you sidestep these traps.

Mistake 1: cancelling in the app instead of through account settings

The Dribbleup app doesn't have a built-in cancellation button. If you subscribed via web, cancelling the app itself (deleting it from your phone) does NOT cancel your subscription. You'll still be charged. Always cancel through your account dashboard at account.dribbleup.com or by emailing Dribbleup directly.

Mistake 2: missing the 24-hour cutoff for web subscriptions

Dribbleup charges you if you cancel fewer than 24 hours before your next billing date. If your billing date is June 15th, you must cancel by June 14th at the latest. Mark your calendar or set a phone reminder one week before your billing date to give yourself a safety margin.

Mistake 3: assuming app store cancellation is instant

Apple and Google may take 24 to 48 hours to fully process your cancellation. If you see the cancellation confirmation, you're safe, but don't assume charges have stopped until you check your next billing statement. Verify that no charge appears at the end of your current subscription period.

Mistake 4: throwing away the smart equipment too soon

If you're pursuing a refund under the 30-day money-back guarantee, hold onto your equipment in pristine condition until your refund is approved and processed. Dribbleup may ask you to return items as proof. Once your refund clears, then dispose of or resell the equipment.

Mistake 5: not saving your cancellation confirmation

If Dribbleup claims you were never cancelled and tries to charge you again, your cancellation confirmation email is your proof. Without it, disputing a charge becomes much harder. Save all confirmations to a folder or print them out.

Common reasons customers cancel dribbleup

Understanding why others cancel helps clarify whether cancellation is the right move for you.

Top reasons for cancellation

• Insufficient time to use it: The smart equipment requires consistent app engagement. If your schedule doesn't allow regular training sessions, the membership becomes wasted money.
• Limited equipment variety: Dribbleup's equipment library is growing, but it focuses on soccer and basketball. If you play other sports, you may find the service too narrow.
• High subscription cost relative to usage: At S$23 per month, it's an investment. Many cancellations occur after the first month when users realise they're not using it enough to justify the cost.
• Preference for in-person coaching: Some athletes prefer local coaches or teammates over app-based training, especially for skill development.
• Durability issues with smart equipment: If the smart ball stops tracking performance or the app crashes frequently, the entire value proposition collapses-this is a legitimate refund trigger under Singapore law.

A cancellation checklist for dribbleup

Before you hit the cancellation button, run through this list to ensure you're doing it correctly and protecting your interests.

Contact information for dribbleup

If you need to reach Dribbleup for cancellation support, account issues, or refund disputes, use these contact channels.

Email support

Send cancellation or billing questions to hello@dribbleup.com. Include your account email, order number, and a clear description of your request. Dribbleup typically responds within 24 to 48 hours during business days.

Headquarters address

Dribbleup's corporate headquarters is located at:

DribbleUp, Inc.
Franklin Square, New York
United States

Note: Dribbleup does not operate a Singapore-based office. All customer support flows through email.

Your next steps: cancel confidently with stopee guidance

Cancelling Dribbleup takes 5 to 10 minutes if you follow the correct method for your subscription type. The key is acting before your next billing date and saving your confirmation email. Whether you're cancelling due to budget constraints, insufficient usage, or technical issues, you now know exactly where to go and what to expect after you cancel.

If Dribbleup refuses a legitimate refund or claims you were never cancelled, escalate to CASE or your bank-Singapore law is on your side. Stopee has helped thousands of consumers recover unfair charges and cancel subscriptions they no longer need. Our cancellation guides cover hundreds of services across finance, fitness, entertainment, and software sectors, all designed to empower you to take control of your subscriptions. Visit Stopee today to explore cancellation guides, refund strategies, and consumer rights resources tailored to your situation. You shouldn't have to fight alone-Stopee is here to support you every step of the way.