Manage Edge Fitness

How to cancel edge fitness and protect your membership rights in singapore

What is edge fitness

Edge Fitness (sometimes referred to as Edge Hybrid Fitness Training) is a subscription-based fitness service delivering guided workouts and adaptive training plans through a mobile app and web-based portal. The service adjusts workouts to match your fitness level and personal goals, making it accessible whether you are a beginner or experienced athlete.

How edge fitness billing works

You subscribe through one of three billing methods: Apple App Store (iOS), Google Play (Android), or a web portal powered by Stripe. Your membership renews automatically at the end of each billing cycle unless you cancel. Each platform handles billing and cancellation differently, which means the cancellation method you use depends entirely on where you originally signed up.

Key membership features

Your subscription includes adaptive workout plans that scale with your progress, a mobile app for on-the-go training, workout tracking and analytics, and account management via the app or email billing links. Most members appreciate the flexibility of 24/7 access, though some find the app-only interface limiting if they prefer a web-based experience.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you sign up for digital services. You have the right to clear pricing information before purchase, protection against unfair contract terms, and recourse if the service fails to meet reasonable expectations.

Cooling-off period and refund rights

If you cancel a digital fitness subscription within 14 days of purchase (or your contract's start date), you have the right to a refund under consumer law-provided the provider has clearly disclosed the cooling-off period in your contract or at point of sale. However, once you have actively used the service (downloaded workouts, streamed content), your refund right may be limited or forfeited depending on the terms you agreed to.

Edge Fitness should clearly state its refund and cooling-off policy when you subscribe. If you do not see this information, that is a red flag. Always request a copy of the full terms before you proceed, and keep evidence of your purchase and any cancellation confirmation.

Escalation and complaints

If Edge Fitness refuses a refund you believe you are owed, you can lodge a complaint with the Consumers Association of Singapore (CASE) or Singapore's Infocomm Media Development Authority (IMDA). You do not need to hire a lawyer; CASE provides free mediation for most consumer disputes. Keep all billing statements, emails, and cancellation confirmations as proof.

Cancellation methods by platform

Your cancellation route depends on where you signed up. Each platform (Apple, Google, Stripe) has its own process, and cancelling the app does not stop billing. Choose your platform below and follow the exact steps.

Cancel via apple app store (iOS)

Apple handles billing for iOS subscriptions, so you must cancel through Apple's system, not through the Edge Fitness app itself. Deleting the Edge Fitness app from your phone will not stop the charges.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Edge Hybrid (or Edge Fitness).
5. Tap Cancel Subscription (or Turn Off / Manage).
6. Confirm your cancellation when prompted.
7. Keep a screenshot of the cancellation confirmation for your records.

Pro tip: Apple emails you a cancellation receipt. If you do not receive an email within a few minutes, the cancellation may not have gone through. Repeat the steps or contact Apple Support immediately at reportaproblem.apple.com.

Cancel via google play (Android)

Google Play manages Android subscriptions independently of the Edge Fitness app. Uninstalling the app will not cancel your subscription or stop the charges. You must use Google Play to cancel.

1. Open Google Play Store on your Android phone or tablet.
2. Tap your profile icon (top right corner).
3. Go to Payments and Subscriptions.
4. Select Subscriptions.
5. Find Edge Hybrid or Edge Fitness and tap it.
6. Tap Cancel Subscription.
7. Choose your reason (optional) and confirm.
8. Save a screenshot or email confirmation to yourself for proof.

Warning: Google Play processes cancellations within 24 hours. You may still see a charge if Google processes it just before your cancellation takes effect. Contact Google Play Support if you are charged after cancellation.

Cancel via stripe web portal

If you signed up through Edge Fitness's website rather than an app store, your billing runs through Stripe. You receive a billing link by email (usually named "Manage Your Subscription" or similar). Use this link to cancel, view invoices, or update your payment method.

1. Find your latest Edge Fitness invoice email in your inbox.
2. Look for a link that says "Manage Subscription," "Billing Portal," or "Account Settings."
3. Click the link (it should take you to Stripe's secure portal).
4. Log in using the email address associated with your account.
5. Locate your Edge Fitness subscription and click Cancel or Delete.
6. Confirm the cancellation.
7. You will receive a confirmation email from Stripe within minutes.

Pro tip: If you cannot find the billing email, go directly to Edge Fitness's official website and look for an account login or "Manage Billing" link. Contact their support team through the app if you are stuck; they can resend the Stripe portal link.

Refunds and billing after cancellation

Cancelling your subscription does not automatically refund charges you have already paid. Refund eligibility depends on which platform you used and the circumstances of your cancellation.

App store refunds (Apple and google)

Neither Apple nor Google asks Edge Fitness for permission to refund you. You request refunds directly from the app store that charged you.

• Apple App Store: Visit reportaproblem.apple.com, select the Edge Fitness charge, and choose "I would like a refund for this purchase." Apple reviews your reason and decides within 24 to 72 hours. Grounds for approval include duplicate charges, billing errors, and charges made without consent.
• Google Play: Open Google Play, tap your profile, go to Payments and Subscriptions, select Subscriptions, find Edge Fitness, and tap Report a Problem. Explain why you want a refund and submit. Google typically responds within 48 hours.

Warning: If you request a refund and then ask Apple or Google to refund you again for the same charge, they may flag your account for abuse. Submit only once per charge and wait for a decision.

Web portal refunds (Stripe)

If you signed up via Edge Fitness's website, contact Edge Fitness directly to request a refund. Edge can approve refunds for duplicate charges, charges after you cancelled, or technical failures that prevented you from using the service. Refunds for change of mind (simply deciding you no longer want the service) are less likely to be approved unless you fall within the 14-day cooling-off window.

• Contact Edge Fitness through the app's Help section, the Stripe billing portal, or the contact form on their website.
• Explain the reason for your refund request (duplicate charge, billing error, service issue, or cancellation within 14 days).
• Provide your order number, the date of the charge, and the amount.
• Include evidence: screenshots of duplicate charges, confirmation of your cancellation date, or proof you reported a technical problem.
• Request a response within 14 days (a reasonable timeframe under consumer law).

If Edge Fitness refuses your refund and you believe you have a legal right to it (cooling-off period, billing error, breach of terms), escalate your complaint to CASE or IMDA. These authorities can pressure Edge to reconsider.

What happens immediately after cancellation

Cancelling your subscription ends the automatic renewal, but you retain access to your paid membership until the end of the current billing cycle. You are not charged again after cancellation takes effect.

Access and expiry timeline

Your membership continues to work through the last day you have paid for. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you keep full access until the 29th. On the 30th, your account will lock, and you will no longer be able to access paid features.

Pro tip: Take screenshots or download any workout history or progress data before your access expires. Once your account is deactivated, retrieving this information becomes difficult.

Account deletion and data retention

Cancelling does not delete your account automatically. Your workout history, personal data, and settings remain stored on Edge Fitness's servers unless you explicitly request deletion. This is standard practice, but you have the right to request account deletion under data protection principles.

To delete your account and data, contact Edge Fitness support and request permanent deletion of your account. They may ask for your email address and membership details to verify your identity. Request a confirmation email once deletion is complete.

Pricing and billing comparison

Edge Fitness pricing varies by plan and region. Singapore members typically see plans billed monthly or annually in SGD. Exact prices change periodically, so always verify the current rate through the app or your billing statement.

Annual plans usually cost less per month but require you to wait a full year for renewal if you cancel. Monthly plans offer more flexibility at a higher per-month cost. Check your current billing cycle in the app or your most recent invoice.

Common cancellation mistakes and how to avoid them

Many Edge Fitness members cancel incorrectly, only to discover they were still charged weeks later. Cancelling is straightforward once you know the rules, but one missed step can leave your account active.

Mistake 1: deleting the app instead of cancelling the subscription

The biggest trap: deleting Edge Fitness from your phone feels like cancelling, but Apple, Google, and Stripe do not link app deletion to subscription cancellation. Your account remains active and renews on schedule. Always cancel through the app store or billing portal, not your phone's app manager.

Mistake 2: cancelling through the app's settings

Some users find a "Cancel Membership" button inside the Edge Fitness app itself. Tapping this may send a cancellation request to Edge Fitness, but it does not always cancel your app store or Stripe subscription. You must still cancel through Apple, Google, or your Stripe billing portal to stop the charges.

Mistake 3: missing the confirmation step

Both Apple and Google require you to confirm cancellation after clicking "Cancel Subscription." If you click cancel but then close the browser or app before confirming, the cancellation does not go through. Always wait for the final confirmation screen and take a screenshot.

Mistake 4: not checking your billing history

After you cancel, check your app store or Stripe billing history 5 to 7 days later to confirm no further charges appear. If you see a charge after your cancellation date, contact the relevant support team immediately. Acting fast increases your refund chances.

Stopee's cancellation checklist for edge fitness

Stopee has helped thousands of consumers cancel fitness subscriptions cleanly and reclaim accidental charges. Before you cancel, use this checklist to protect yourself.

• Check your most recent invoice or billing history to confirm which platform you use (Apple, Google, or Stripe).
• Note your next renewal date and the amount you are being charged.
• Locate your billing email or app store account login.
• Follow the step-by-step cancellation process for your platform (above).
• Take a screenshot of your cancellation confirmation.
• Wait 5 to 7 days, then log back in and verify no new charge appears.
• If you believe you deserve a refund, gather your supporting evidence and submit a request within 14 days of the disputed charge.
• Keep all receipts, confirmation emails, and correspondence with Edge Fitness or the app store for at least 12 months.

When to cancel and when to keep your membership

Cancellation is the right choice if the service no longer fits your fitness goals, if the cost outweighs the value you receive, or if technical issues prevent you from using it. Keeping your membership makes sense if you actively use the workouts, track your progress, and feel motivated by the plan structure.

Signs you should cancel

• You have not opened the app or logged in for 30 days or more.
• The price has increased, and you can find cheaper alternatives.
• You prefer in-person training or group classes.
• You feel pressured by automatic renewal or forgotten charges.
• The app crashes, workouts do not load, or customer support is unresponsive.

Signs you might want to keep it

• You complete most assigned workouts and enjoy the adaptive difficulty.
• You have committed to a fitness goal over the next 3 to 6 months.
• You value having professional guidance without the cost of a personal trainer.
• The app's analytics help you track progress and stay accountable.

After cancellation: next steps and alternatives

Once your Edge Fitness membership expires, you will lose access to paid workouts and analytics. Several fitness alternatives exist for Singapore-based members looking to continue their training journey.

Fitness alternatives to consider

Contact information and escalation

Edge Fitness operates 24/7 at 100 Peck Seah Street, #09-04, Singapore 079333. If you need to cancel in person, visit this address during business hours. However, most members successfully cancel through the app or billing portal without needing to visit the office.

Support channels

• In-app support: Open Edge Fitness, tap Help or Settings, and submit a support ticket.
• Email support: Check your original welcome email or the Stripe billing portal for a support email address.
• In-person: 100 Peck Seah Street, #09-04, Singapore 079333.

If edge fitness does not cooperate

If Edge Fitness refuses to cancel your subscription or honor a legitimate refund, escalate your complaint to CASE (Consumers Association of Singapore) at 1800-6100-529 or IMDA. Stopee has compiled guides for appealing subscription disputes, and CASE has helped thousands of Singapore consumers resolve unfair billing practices without needing legal representation.

Your path forward with stopee's support

Cancelling Edge Fitness is straightforward once you follow the correct process for your billing platform. The key is to cancel through Apple, Google, or Stripe-not through the app itself-and to verify your cancellation within a week to confirm no further charges occur.

If you encounter billing errors, unfair refusal of a legitimate refund, or unresponsive customer service, you have consumer law on your side. Singapore's Consumer Protection (Fair Trading) Act protects you, and free mediation through CASE means you do not have to accept unfair treatment.

Stopee is here to empower you with step-by-step cancellation guides, to flag common traps, and to point you toward your consumer rights whenever a company tries to make cancellation difficult. Whether you are cancelling Edge Fitness today or comparing fitness subscriptions for your next purchase, Stopee offers transparent, jargon-free advice built on real consumer experiences. Visit Stopee.com to explore guides for cancelling dozens of other subscriptions, and to join a community of informed consumers who refuse to be trapped by dark patterns or hidden fees.