Manage Fiit

How to cancel fiit: your complete step-by-step guide for singapore

What fiit is and why you might want to cancel

Fiit is a subscription-based fitness platform that delivers live and on-demand workout classes straight to your device, along with personalised training plans and performance tracking. You access Fiit through iOS and Android apps or via your web account, choosing from HIIT, strength, yoga and other classes designed for all fitness levels.

Like most fitness subscriptions, Fiit renews automatically each billing cycle unless you take action to stop it. If your fitness goals have shifted, your budget has tightened, or you have simply found a different workout routine that suits you better, cancelling is straightforward. The key is knowing exactly where you subscribed and how to cancel there. At Stopee, we help thousands of consumers navigate subscription cancellations each month, and Fiit is one of the services we guide people through regularly.

When you might want to cancel fiit

You might cancel Fiit if you are no longer using the classes regularly, if the subscription no longer fits your budget, or if you want to try a competing fitness platform. Some subscribers cancel temporarily during busy work periods or travel and restart later. Others simply discover the workout style does not match their preferences. Whatever your reason, you have the right to cancel, and Stopee is here to walk you through the process without shame or delay.

The subscription model explained

Fiit operates on automatic renewal, meaning your payment method is charged on your renewal date unless you cancel beforehand. Your subscription access depends on where you purchased it: through the Apple App Store, Google Play Store, or directly via Fiit's website. Each platform has its own cancellation process and refund rules, so identifying where you subscribed is your first critical step.

Your cancellation options and which platform you used

Fiit does not cancel subscriptions on your behalf; you must cancel through the exact channel where you subscribed. Stopee recommends identifying your purchase platform first to avoid frustration.

Three ways you might have subscribed to fiit

First, you may have signed up through the Apple App Store on your iPhone or iPad. Second, you may have subscribed via Google Play on an Android device. Third, you may have created a direct account on Fiit's website and paid them directly. Each method requires a different cancellation procedure, and cancelling in the wrong place will not stop your charges.

If you are unsure where you subscribed, check your bank or credit card statement for the merchant name. Look for "Fiit", "Apple (APPLE.COM)", or "Google Play". This detail tells you exactly where to cancel.

How to cancel fiit via the apple app store (iOS)

If you subscribed through the Apple App Store on an iPhone or iPad, follow these steps to cancel your Fiit subscription.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon (usually grey with white gears).
2. Tap your Apple ID name or profile photo at the top of the Settings menu.
   • This opens your Apple Account settings.
3. Select Subscriptions.
   • You will see a list of all your active and inactive subscriptions.
4. Find Fiit in the list and tap it.
   • The Fiit subscription details will appear, showing your renewal date and price.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. Select Cancel Subscription again to confirm.
6. Complete cancellation at least 24 hours before your renewal date.
   • Warning: If you cancel fewer than 24 hours before renewal, you may still be charged for the next period. Check your renewal date and plan accordingly.
   • Pro tip: Set a phone reminder 3 days before renewal if you know you want to cancel.

What happens after you cancel on apple app store

You will retain access to Fiit classes until the end of your current paid period. After that date, your account will lock and you will need a new subscription to continue. Apple does not issue refunds for unused portions of the current billing cycle unless an error occurred or Apple's 14-day refund policy applies to your purchase.

How to cancel fiit via google play (Android)

If you subscribed through Google Play on an Android device, use this process to cancel your Fiit subscription.

Step-by-step cancellation on google play

1. Open the Google Play Store app on your Android device.
   • Look for the coloured Play Store icon.
2. Tap your profile icon in the top right corner.
   • This is usually your initial or profile picture.
3. Select Payments and subscriptions.
   • This section displays all your active subscriptions.
4. Tap Subscriptions.
   • A full list of your subscriptions appears here.
5. Find Fiit and tap it.
   • You will see your renewal date, price and subscription details.
6. Tap Cancel subscription.
   • Google will prompt you to confirm or offer a retention incentive. Select Cancel to proceed.
7. Cancel before your next renewal date to avoid the next charge.
   • Warning: Google Play charges immediately on your renewal date if you do not cancel beforehand.
   • Pro tip: Google's system sometimes offers you a discount to stay. Decline it if you genuinely want to cancel, as accepting extends your commitment.

What happens after you cancel on google play

Your Fiit access continues until your paid period ends. Once that date passes, you lose access. Google Play refunds are rare outside their standard 15-day policy for accidental subscriptions; however, Stopee always recommends checking your Google Account settings if you believe you qualify.

How to cancel fiit via direct web subscription

If you subscribed directly through Fiit's website without using Apple or Google, cancel via Fiit's in-app or web settings.

Step-by-step cancellation for direct fiit subscriptions

1. Open the Fiit app on your device or visit fiit.tv in your browser.
   • Log in with the email and password you used to create your account.
2. Navigate to your Profile section.
   • Usually found at the bottom right or in a menu labelled Profile or Account.
3. Select Settings (the cog icon).
   • This opens your account preferences.
4. Tap or click Membership.
   • Your current subscription details and renewal date appear here.
5. Select Manage Membership.
   • This shows your active subscription and cancellation options.
6. Choose Cancel Membership.
   • Fiit will ask you to confirm or may offer a discount. Select Cancel to proceed.
7. Cancel at least 72 hours before your renewal date.
   • Warning: Fiit requires 72 hours notice before your renewal date. Cancelling fewer than 72 hours before renewal may not prevent the next charge, depending on when your payment processes.
   • Pro tip: Note your exact renewal date from Fiit's settings and cancel well in advance to avoid any timing issues.

What happens after you cancel a direct fiit subscription

Fiit grants you access to all classes and features until the end of your paid period. After that, your access expires. Stopee notes that Fiit stores your account and workout history in case you choose to resubscribe later, but your access will be blocked without an active subscription.

Refunds: what you are entitled to

Understanding your refund rights as a Fiit subscriber in Singapore is essential before you cancel.

Refunds for direct fiit web subscriptions

If you subscribed directly through Fiit's website, you have a 14-day cancellation period from the date of purchase. During this window, you can cancel and receive a full refund if you have not materially used the service. "Material use" typically means watching numerous classes or downloading significant content. Cancelling immediately after subscribing-before using the platform-qualifies you for a refund under this policy.

After the 14-day period expires, Fiit does not refund the current billing cycle. You are only entitled to cancellation, which prevents future charges. If you believe you have used the service minimally and fall within the 14-day window, contact Fiit directly through fiit.tv to request a refund.

Refunds for apple app store and google play subscriptions

Apple and Google have their own refund policies, separate from Fiit. Apple generally refunds within 14 days of purchase if the subscription was purchased in error or if you request a refund before using the service significantly. Google Play offers similar protections within 15 days of purchase. To request a refund from either platform, contact them directly rather than Fiit.

Pro tip: If Apple or Google refuses your refund, escalate through their customer support. Both platforms are responsive to consumer protection claims, and Stopee has seen refunds approved after an initial denial when consumers cite unused service.

After the refund period: no refunds on current charges

Once the refund window closes (14 days for Fiit, 14 days for Apple, 15 days for Google), you cannot recover fees for the current billing cycle. Cancelling stops future charges but does not reverse past ones. This is why timing your cancellation before renewal is so important.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you as a Fiit subscriber and gives you leverage if the company refuses to honour cancellations or refunds.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts-including online fitness subscriptions-within 14 days of purchase without penalty or cost, provided you have not materially used the service. Fiit must make cancellation easy and cost-free. If Fiit charges a cancellation fee or hides the cancellation process, this violates your statutory rights.

Additionally, any misleading statements about cancellation terms or billing are prohibited. If Fiit's website or app makes cancellation seem harder than it is, or if renewal terms are unclear, you can raise a complaint with the Consumers Association of Singapore (CASE).

Escalation: what to do if fiit refuses to cancel

If you cancel Fiit following the correct steps but your subscription does not stop, or if Fiit refuses a refund you believe you are owed, take these steps:

1. Document everything: screenshots of your cancellation request, email confirmations, and your bank statement showing the unwanted charge.
2. Contact Fiit support in writing, referencing the Consumer Protection (Fair Trading) Act and your specific cancellation attempt date.
3. If Fiit does not respond within 7 business days, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or phone 6100 0315.
4. CASE investigates on your behalf and often recovers refunds for consumers without further legal action.

Stopee strongly encourages you to document your cancellation attempts. CASE takes strong action against companies that ignore consumer rights, and your case file will support their investigation.

Common mistakes people make when cancelling fiit

Cancelling a fitness subscription feels straightforward until something goes wrong. We hear from consumers who thought they cancelled, only to see a charge appear days later. Learning the pitfalls now will save you frustration and money.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling through one platform when you subscribed through another. For example, deleting the Fiit app does not cancel your subscription; uninstalling merely removes the app from your device. Your payment method is still linked and your renewal still occurs. Similarly, if you subscribed via Apple but cancel via Google, nothing happens because Fiit never receives the cancellation signal. Always cancel through the exact channel where you subscribed.

Mistake 2: missing the deadline

Each platform has a specific cancellation deadline: Apple requires 24 hours before renewal, Google Play requires cancellation before the next charge date, and direct Fiit subscriptions require 72 hours notice. Cancelling a few hours after the deadline often means the charge goes through, and you must then request a refund. Check your renewal date immediately and set a phone reminder 3 days before to avoid this trap.

Mistake 3: accepting a retention offer instead of cancelling

When you attempt to cancel, Fiit or the app store may offer you a discount or discount code to stay. Accepting this offer does not cancel your subscription; it merely renews it at a lower price. If you genuinely want to cancel, decline all retention offers and proceed with the cancellation step. You can always resubscribe at a promotional rate later if you change your mind.

Mistake 4: not verifying cancellation

After you select "Cancel", your app may display a confirmation page or send you a confirmation email. Screenshot this confirmation and note the exact date and time. If a charge appears after this date, you have proof that you cancelled, which strengthens any refund request. Stopee recommends checking your subscription status 48 hours after cancellation to confirm it shows as inactive.

Mistake 5: cancelling in the wrong currency or region

If you travel or change countries while subscribed to Fiit, your subscription may be tied to a specific regional account. Cancelling through the wrong region's app store may not work. Always cancel through the account or region where you originally subscribed.

What happens after you cancel fiit

Cancelling is not the end of your Fiit experience; what happens next matters for your access, your account and your billing.

Your access during the final billing period

Once you cancel, Fiit and the app stores honour your subscription through the end of your current paid period. You retain full access to all classes, programmes and tracking features. Use this time to download offline content if the app supports it, or to take screenshots of your workout progress if you value that record.

Your access after expiry

Once your final paid period ends, Fiit locks your account. You will see a message to resubscribe. Your account data, including your workout history and custom plans, remains on Fiit's servers for a period defined in their privacy policy and terms. If you resubscribe later, this data may still be available, but there is no guarantee.

Your account and billing after cancellation

No further charges occur after your paid period ends. Your payment method is disconnected from Fiit (or from the app store's Fiit subscription, in the case of Apple or Google). If you see a charge after your verified cancellation, this is an error, and you should immediately request a refund through your bank or credit card issuer.

Reactivating your fiit subscription later

You can resubscribe to Fiit at any time using the same process. If you cancelled through Apple, you resubscribe through Apple. If you cancelled directly, you resubscribe directly. Stopee finds that many people cancel, try another fitness service for a few months, then return to Fiit later. There is no penalty for cancelling and resubscribing, so do not feel locked in.

Pricing and billing summary

Understanding Fiit's pricing and billing cycle helps you plan your cancellation timing effectively.

Quick cancellation checklist

Use this checklist to confirm you have covered every step and reduce the risk of errors.

1. Identify where you subscribed: Apple App Store, Google Play, or Fiit directly.
2. Check your current bank or credit card statement to verify the merchant name.
3. Note your exact renewal date from your subscription settings.
4. Set a phone reminder 3 days before your renewal date.
5. Open the correct platform (Apple Settings, Google Play, or Fiit app) on the scheduled cancellation day.
6. Navigate to Subscriptions and find Fiit in your active list.
7. Select Cancel and confirm the cancellation.
8. Screenshot the cancellation confirmation page or email.
9. Check your subscription status 48 hours later to confirm it now shows as cancelled or inactive.
10. Monitor your bank statement for unexpected charges after the paid period ends.
11. If a charge appears after your verified cancellation, contact your bank immediately to dispute it.
12. If Fiit or the app store refuses a refund you are owed, file a complaint with CASE within 2 years.

How stopee helps you cancel fiit

At Stopee (stopee.com), we understand that cancelling subscriptions can feel daunting, especially when multiple platforms are involved. Stopee has helped thousands of consumers cancel Fiit and other fitness subscriptions, recover unexpected refunds and dispute wrongful charges. Our guides cover every platform, every country and every common trap so you do not have to waste time or money learning through trial and error.

When you use Stopee, you gain access to verified cancellation steps, escalation templates and consumer rights information specific to your country. If Fiit refuses to honour your cancellation or refund, Stopee equips you with the legal and regulatory knowledge to push back effectively. We believe every consumer deserves a straightforward exit from subscriptions they no longer want, and Stopee is here to make that reality.

Whether you are cancelling Fiit to save money, switch platforms, or pause your fitness routine, Stopee is your trusted guide. Visit stopee.com today to explore guides for Fiit and hundreds of other subscriptions, and join the growing community of empowered consumers taking control of their spending.

Contact details for fiit support

If you need to contact Fiit directly for support, billing issues or escalation, use these addresses and channels.

Fiit headquarters and correspondence address

Primary office:

Plexal, 14 East Bay Lane
London, E15 2GW
United Kingdom

Alternative correspondence address (for formal written notices):

Fiit
50 Paul Street
London, EC2A 4JE
United Kingdom

For general inquiries, use Fiit's in-app support or visit their help centre at help.fiit.tv. For cancellation-specific issues or refund disputes, Stopee recommends sending a written request to one of the above addresses via registered mail, along with screenshots of your cancellation attempt. Keep a copy for your records and allow 14 business days for a response.