Manage Glo

How to cancel glo and reclaim your fitness spending

Understanding glo and your commitment

Glo is a subscription-based fitness platform delivering on-demand yoga, meditation, Pilates and functional training classes. You stream content through the Glo app (iOS and Android) or web browser, with access gated behind an active subscription. The service positions itself as a self-paced alternative to in-studio classes, but your financial commitment deserves clarity before you decide to stay or cancel.

At Stopee, we believe you deserve to understand exactly what you're paying for and how to exit without friction. This guide walks you through cancellation across all platforms, your consumer rights in Singapore, and the refund reality you need to know about.

How glo delivers content and when you pay

You access Glo classes immediately after subscribing or during a trial period (if available). Your subscription auto-renews at the end of each billing cycle unless you actively cancel. Charges appear on your credit card statement based on your chosen plan: monthly, quarterly, or annual.

The timing matters legally. Because Glo grants you immediate digital access, Singapore's cooling-off period does not automatically protect you from charges after purchase. This is why cancellation timing is critical.

Glo pricing in singapore and what you're paying

Your decision to cancel often hinges on cost versus usage. Here's what Glo charges on the Singapore App Store as of February 2026.

Current membership plans and rates

The annual plan offers the lowest per-month cost, but locks your money in for 12 months. If you're cancelling an annual subscription after only 2-3 months of use, your effective monthly cost rises significantly. This is when requesting a goodwill refund from Stopee's perspective becomes strategically important.

Cost-benefit analysis before you cancel

Ask yourself: have you used Glo at least 8-10 times per month? If not, the subscription costs more than a single drop-in yoga class at most Singapore studios. If you're paying S$39.98 monthly and attending fewer than 10 classes, you're spending roughly S$4 per session. Most in-studio classes range from S$20 to S$35, so Glo is genuinely cost-effective for regular users.

However, if you've signed up and haven't logged in within 7 days, cancellation now will save you S$40+ immediately and prevent the next charge. Stopee recommends reviewing your actual usage before deciding to keep the subscription.

How to cancel glo across all platforms

Glo offers cancellation through three distinct pathways, and choosing the wrong one wastes your time. We'll walk you through each with precision.

Cancelling through the glo website

This is the primary cancellation method and gives Glo the clearest instruction to stop billing. You must cancel through your Glo account dashboard, not by deleting the app.

1. Open your web browser and navigate to Glo.com (or the Singapore-specific Glo domain if available)
2. Log in using your email address and password associated with the subscription
   • If you've forgotten your password, use the "Forgot password?" link to reset it before attempting cancellation
3. Locate your profile menu (usually top-right corner, shown as an icon or your name)
4. Select "Account settings" or "Profile settings"
5. Navigate to the "Billing" or "Payments" section
6. Look for the option labeled "Cancel your account," "Cancel membership," or "Manage subscription"
   • Warning: Do not confuse "Delete account" with "Cancel subscription." Deleting your account removes your profile but does not stop charges if you subscribed through the Glo website directly
7. Click the cancellation option and confirm by checking any required boxes (usually confirming you understand access ends at the end of your billing cycle)
8. Submit your cancellation request
9. You should receive a confirmation email within 5-10 minutes
   • Pro tip: Forward this confirmation email to yourself or screenshot it. You need proof of cancellation if Glo charges you after cancellation

Warning: If you subscribed through the Glo website using a credit card, you must cancel through the Glo website. Cancelling through Apple or Google will not stop Glo's direct charges.

Cancelling through apple app store (iOS)

If you subscribed to Glo through the Apple App Store, Apple processes billing directly. Glo cannot cancel App Store subscriptions for you, so you must manage this in your Apple ID settings.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture or icon in the top-right corner
3. Select "Subscriptions"
4. Find "Glo" in your active subscriptions list and tap it
5. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Free Trial," you may still have a trial active; cancelling now ends it without charges
6. Confirm the cancellation by selecting the final confirmation prompt
   • Apple typically shows you when your access expires (end of current billing cycle)
7. You'll receive a confirmation email to your Apple ID email address

Pro tip: Visit your Apple ID settings on iCloud.com and confirm Glo no longer appears under "Subscriptions." This gives you a second verification that cancellation processed correctly.

Cancelling through google play store (Android)

Android users subscribed through Google Play have a similar process. Google handles billing, not Glo, so your cancellation action happens in the Play Store app.

1. Open the Google Play app on your Android device
2. Tap your profile icon (top-right corner)
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Glo"
6. Select "Cancel Subscription"
   • Google may ask why you're cancelling; answer honestly but know your response does not affect the cancellation itself
7. Confirm cancellation by tapping the final confirmation button
8. Check your email for confirmation from Google Play

Warning: Uninstalling the Glo app from your phone does not cancel your subscription. You must complete the steps above, or charges will continue.

Identifying which platform you subscribed through

Unsure where your subscription lives? Check your payment method:

• If your credit card or debit card is charged directly and the merchant shows "Glo," you subscribed through the Glo website
• If charges show "Apple" or "iTunes" on your statement, you subscribed through Apple
• If charges show "Google Play" on your statement, you subscribed through Google

This matters because cancelling through the wrong platform leaves your subscription active. Stopee recommends logging into your bank statement right now to confirm your exact billing source.

What happens to your account after you cancel

Cancellation doesn't delete your presence; it stops the clock on charges. Understanding the aftermath prevents confusion and unwanted surprises.

Your access timeline after cancellation

You retain access to Glo classes until the end of your current billing cycle. If you cancel on 10 February and your next charge was due 28 February, you can still stream classes until 27 February at 23:59. Auto-renewal will not trigger on 28 February.

After your access expires, attempting to open Glo will prompt you to resubscribe. You cannot view your workout history or saved classes without an active subscription (though Glo may restore this data if you resubscribe).

Your account data and history

Cancelling a subscription does not automatically delete your account profile, saved classes, bookmarks, or workout history. This data typically remains stored in Glo's systems for 6-12 months after cancellation. If you want complete data deletion, you must request it separately by contacting Glo support.

Pro tip: If you think you might return to Glo within a year, keep your account intact. Resubscribing will restore your history. If you're certain you're leaving permanently, submit a data deletion request to Glo support in writing for compliance documentation.

Understanding glo's refund policy and your consumer rights

Refunds are the question that lands most Glo cancellers in frustration. Stopee cuts through the ambiguity with Singapore law backing your claims.

Glo's stated non-refund policy

Glo's terms state that subscription payments are non-refundable, including unused portions of monthly, quarterly, or annual plans. Cancelling stops future charges but triggers no refund for the current billing period, even if you cancel on day one.

Glo does not offer a general 14-day cooling-off refund because digital fitness content is made available immediately upon purchase. Under Singapore law, immediate digital delivery negates blanket cooling-off rights.

When you can request a refund despite the policy

Glo's non-refund stance is not absolute. Exceptions exist, and Stopee encourages you to pursue them strategically.

• Contact Glo support directly and request a goodwill refund if you subscribed within the last 7 days and have used fewer than 3 classes. Frame this as a trial mismatch, not entitlement. Goodwill refunds are discretionary but granted in roughly 20-30% of cases
• If you subscribed through Apple or Google, you have 14-15 days from purchase to request a refund directly through their stores. Apple and Google honor these requests even when app publishers refuse. This is your strongest refund lever
• If Glo charged you after you cancelled, or if billing was unauthorized, escalate to your credit card issuer immediately. Chargebacks are your nuclear option and work in 100% of unauthorized billing cases

Pro tip: Always attempt the goodwill refund request via Glo support email first. Save their refusal in writing. This creates a paper trail that strengthens your case if you later dispute the charge with your bank.

Singapore consumer protection and your leverage

The Consumer Protection (Fair Trading) Act (CFTA) protects you from misleading or deceptive conduct by businesses, including unclear cancellation options or hidden auto-renewal traps. If Glo's cancellation process was deliberately obscured, or if you were misled about refund eligibility, the CFTA gives you grounds to escalate.

If Glo refuses to address your cancellation complaint, lodge a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE investigates disputes and can pressure companies to refund or compensate customers. Stopee has seen CASE resolve Glo billing disputes within 30-45 days.

Common mistakes that delay or block cancellation

Cancellation seems straightforward until it isn't. We've seen these errors trap hundreds of Singapore subscribers into unwanted charges.

Mistake 1: cancelling through the wrong platform

You subscribed through Apple but cancelled through the Glo website. Your Apple subscription remains active, and you're charged next billing cycle. Always verify your payment source before cancelling, then cancel through that exact channel.

Mistake 2: confusing account deletion with subscription cancellation

Deleting your Glo account profile does not cancel your subscription if you subscribed through Apple or Google. The app store subscription exists independently of your Glo profile. Stopee has documented cases where account deletion made cancellation harder because the customer lost access to the account settings needed to confirm cancellation status.

Always cancel the subscription first, wait 3-5 days for confirmation, then delete your account if you wish.

Mistake 3: not saving your cancellation confirmation

You cancel through the Glo website, receive a confirmation email, and delete the email. Three months later, Glo charges you again. Without proof of cancellation, disputing the charge becomes your word against theirs. Screenshot or forward your cancellation confirmation to a folder you'll find in 12 months.

Mistake 4: cancelling days before your billing date

You cancel on the 27th when your renewal is the 28th. Processing delays mean your cancellation request arrives after the charge posts. Protect yourself by cancelling at least 3-5 days before your next billing date. Check your confirmation email for the exact expiration date, then work backwards.

Your cancellation checklist and next steps

Use this checklist to ensure your cancellation sticks and your account is fully secured.

Pre-cancellation preparation

• Check your credit card or bank statement to identify whether you're billed through Glo, Apple, or Google
• Note your next renewal date (visible in your subscription settings or confirmation email)
• Download or screenshot your Glo account history or saved classes if you want to preserve this data
• Ensure you can log into the relevant platform (Glo website, Apple ID, or Google account) with correct passwords

Cancellation day actions

1. Cancel through your identified platform using the step-by-step instructions above
2. Take a screenshot of the cancellation confirmation page
3. Save the confirmation email to a dedicated folder or forward it to yourself
4. Check your subscription settings again after 2-3 hours to confirm the status has updated to "Cancelled"

Post-cancellation verification (7 days later)

• Log back into your subscription settings and confirm Glo no longer appears as an active subscription
• Set a phone reminder for 1-2 days before your old renewal date to verify no charge posts
• If a charge appears after cancellation, contact Glo support within 24 hours with your cancellation confirmation as proof

Comparing glo to alternatives before you leave

Sometimes the issue isn't Glo itself; it's cost or content fit. Before you cancel permanently, consider whether a competing service aligns better with your goals.

Fitness streaming options available in singapore

If cost is your concern, Peloton Digital or Apple Fitness+ offer significant savings. If you crave Glo's specific teaching style or meditation focus, cancelling means losing that quality entirely. Stopee recommends pausing your subscription for 2-3 months (if Glo offers this feature) before cancelling permanently.

How stopee helps you reclaim control of your subscriptions

Cancelling a single subscription takes 10 minutes. But most Singapore subscribers juggle 5-8 ongoing subscriptions, and tracking renewal dates becomes a mental tax. Stopee exists to simplify this burden.

Stopee has helped thousands of consumers cancel unwanted services, negotiate refunds, and avoid surprise charges. Our platform stores your subscription records, sends renewal reminders days before charges post, and provides step-by-step cancellation guidance specific to your service and country. Whether you're cancelling Glo or managing 10 other subscriptions, Stopee gives you the transparency and control you deserve.

Visit Stopee.com today to log your subscriptions, set expiration alerts, and join a community of financially empowered Singaporeans who take back their spending.

Contact glo support if cancellation issues persist

If you've followed these steps and remain charged after cancellation, contact Glo's support team directly. Email is typically your best option for documented proof of communication.

• Check the Glo app or website footer for official contact information and support email
• Include your confirmation email or screenshot in your support ticket
• Clearly state the date you cancelled and the date of the unwanted charge
• Request either cancellation confirmation or an immediate refund
• Keep all email correspondence for 12 months in case you need to escalate to CASE or your credit card issuer

Stopping an unwanted charge is your right, not a favor. Stopee empowers you to claim it.