Manage Inshape

How to cancel inshape and protect your fitness membership in singapore

Understanding inshape and why you might want to cancel

Inshape is a subscription-based fitness service that delivers workout programmes, nutrition plans and health resources designed around your personal goals. You access the content through an app or web platform, and depending on your region and plan, you may also receive physical nutrition products or enrol in training courses.

The service operates across multiple regions, so cancellation policies, refund rights and notice periods vary based on where you are and what product you've purchased. If you're in Singapore and considering cancelling your Inshape membership, understanding your exact plan type and your consumer rights is the first step toward a smooth exit.

Whether you're cancelling because the service no longer fits your schedule, you've found a better alternative, or you simply want to pause your subscription, Stopee is here to guide you through every step of the process. We'll help you avoid costly mistakes and ensure you reclaim any refund you're entitled to under Singapore consumer law.

Common reasons to cancel inshape

You might cancel for several legitimate reasons: the workouts no longer match your fitness level, you've achieved your health goals, the monthly cost no longer fits your budget, or you prefer training in person at a local gym. Whatever your reason, cancelling early shouldn't feel complicated or risky, and you have consumer protections that Inshape must respect.

What you need to know before you start

Inshape's cancellation rules depend on whether you hold a fitness membership, a nutrition product subscription, or a training course enrolment. Your membership terms document (check your email confirmation or account settings) will specify your exact notice period, refund eligibility and cancellation method. Most important: Inshape requires you to submit cancellation requests via first-class mail or email to a specific address, and the cancellation becomes effective 30 days after they receive your request.

Inshape pricing and plan options

Your Inshape plan determines your cancellation rights, refund eligibility and notice period, so understanding what you're paying for is essential before you cancel.

Current inshape plans in singapore

Below is a breakdown of Inshape's main subscription tiers available to Singapore members, with pricing shown in SGD. Your plan type will affect how your cancellation is processed.

Pro tip: If you're on an annual plan, check whether you paid in full upfront. Annual plans often have non-refundable fees, but Stopee recommends verifying your exact refund entitlement before cancelling-especially if you've only been a member for a few months.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription or purchase fitness services. Understanding these rights ensures Inshape cannot refuse a legitimate cancellation or withhold a refund you're entitled to.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (like an app-based or online fitness service) within 14 days of purchase, with no penalty, unless the service has already been substantially performed. However, if Inshape's membership terms specify a 30-day notice period for cancellation, that notice period takes precedence over the 14-day cooling-off window once the service has begun.

For physical products (nutrition items, merchandise), you have a 14-day right of withdrawal if the product is unopened and unaltered. If Inshape sends you physical nutrition products as part of your subscription, those goods fall under product refund rules, not membership cancellation rules.

What happens if inshape refuses to cancel

If you submit a cancellation request and Inshape fails to acknowledge it, delays the effective date beyond 30 days, or refuses to process your refund, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee advises keeping all your cancellation correspondence (emails, proof of mailing) for at least 6 months in case you need to prove you submitted a valid request.

How to cancel inshape membership step by step

Inshape requires you to cancel via first-class mail or email; there is no in-app cancellation button. This section walks you through both methods to ensure your request is received, dated and processed on time.

Method 1: cancel by email

Sending a cancellation email is the fastest and most traceable method. You'll have instant proof of your request, including the timestamp.

1. Gather your account information
   • Your membership email address (the one registered with Inshape)
   • Your membership ID or account number (check your welcome email or billing statement)
   • The date you joined Inshape
   • Your preferred cancellation date (must be at least 30 days from today)
2. Compose a clear cancellation email to cancelme@inshape.com
   • Subject line: "Cancellation request - [Your Name] - [Membership ID]"
   • In the body, include: your full name, email address, membership ID, the date you want the cancellation to take effect (30+ days ahead), and a brief reason if you wish to provide one
   • Example: "I request cancellation of my Inshape monthly subscription (ID: 123456) effective 15 December 2024. My registered email is jane@email.com."
3. Send the email from your registered account email address
   • This ensures Inshape can match your request to your account immediately
   • Do not send from a different email unless you include your membership ID in the subject line
4. Screenshot or save the email confirmation
   • Once you hit send, take a screenshot of the confirmation page showing the timestamp
   • Check your sent folder and copy the message to a text file as backup
5. Wait for an acknowledgement email
   • Inshape should reply within 5 business days confirming they received your request
   • If you don't hear back within 7 days, follow up with a second email marked "Follow-up: Cancellation Request"
6. Mark your calendar for the effective date
   • The cancellation becomes effective 30 days after Inshape receives your email
   • You'll retain access until that date; after that, your account will be deactivated

Warning: Email can sometimes be missed or filtered to spam. If you don't receive a confirmation within 7 days, use Method 2 (first-class mail) as a follow-up to create a paper trail.

Method 2: cancel by first-class mail

Sending a physical cancellation letter via post creates an official record and is useful if email goes unanswered. This method takes longer but is harder to ignore.

1. Write your cancellation letter
   • Use plain white paper or your personal letterhead
   • Include the date you write the letter at the top
   • Address it to Inshape's cancellation team (address provided at the end of this guide)
   • Include: your full name, membership email, membership ID, account opening date, and your requested cancellation effective date (30+ days from the letter date)
   • Keep the letter concise; you don't need to explain your reasons
2. Make a photocopy or photograph of the letter
   • Before posting, duplicate the letter for your records
   • Store it in a folder with all other Inshape correspondence
3. Send via registered mail or a postal service that provides tracking
   • Use SingPost's Registered Mail service (costs around S$3.50 per item)
   • Alternatively, use a courier like FedEx or DHL if you want faster confirmation
   • Keep your receipt and tracking number-this is your proof of posting
4. Record the date and tracking number
   • Write down the exact date you posted the letter
   • Note the tracking number in the same folder as your photocopy
   • The 30-day notice period begins from the date Inshape receives the letter (shown on the tracking confirmation)
5. Follow up after 10 business days
   • Check the tracking status online to confirm delivery
   • If the letter shows as delivered, wait 5 more days and send a follow-up email to cancelme@inshape.com referencing your postal tracking number
6. Monitor your account through the effective date
   • Continue to have access until the cancellation becomes effective 30 days after receipt
   • After that date, your account will be deactivated and you'll lose access to all features

Pro tip: Combine both methods if you're worried about your request being lost. Send an email first (faster feedback) and a postal letter the same day (paper trail). Stopee recommends this two-method approach for high-value annual memberships or if you've had issues with Inshape's customer service.

What happens after you cancel

After your cancellation request is processed, your account enters a transition period. Understanding what to expect helps you plan your fitness routine and recover any data you need.

Your access during the 30-day notice period

You retain full access to all Inshape features-workout videos, nutrition plans, progress tracking-until 30 days have passed since Inshape received your cancellation request. This gives you time to download workout routines, take screenshots of your progress, or export any personal fitness data you want to keep.

On the effective cancellation date (30 days after receipt), your account is deactivated. You'll no longer be able to log in, access your workouts, or view your nutrition plans. Any saved routines, progress charts or personal notes stored in the app will no longer be accessible through Inshape after this date.

Auto-renewal and billing after cancellation

Once your cancellation is processed, auto-renewal stops immediately. You will not be charged for the next billing period, even if you've already been charged for the current month. Inshape's system will flag your account as "cancelled" and prevent any future charges.

If you were on an annual plan and you cancel mid-year, check your membership terms for how your final billing cycle is handled. Some annual subscriptions are non-refundable, while others may pro-rate your refund based on unused months. Stopee advises verifying this in your original terms document before cancelling.

Data and account recovery

Before your account is deactivated, export any data you want to keep. Take screenshots of your progress charts, save your completed workouts, and note any personal milestones or custom routines you've created. Most fitness apps do not provide a data export feature, so manual saving is often your only option.

If you change your mind after cancellation, contact Inshape's support team to ask about reactivating your account. Some services offer a grace period (usually 30 days) to reactivate without losing your data, but this is not guaranteed. Do not count on being able to reverse a cancellation after the effective date has passed.

Refunds: what you're entitled to and when you'll receive them

Refund eligibility depends on your plan type, when you purchased, and how much of your membership you've already used. This section clarifies what Inshape will and will not refund under Singapore consumer law.

Monthly membership refunds

If you're on a month-to-month plan and you cancel mid-month, you typically will not receive a refund for the current month's fees. You've already received access to the service for that period, so the charges are non-refundable. Your 30-day notice period ensures you have time to decide whether to cancel before the next billing cycle occurs, protecting you from surprise charges.

Example: You're charged S$1.30 on 1 December for December access. You submit your cancellation request on 10 December. Inshape receives it on 11 December. Your cancellation is effective on 10 January (30 days later). You'll retain access through 10 January, and you won't be charged on 1 January because your account is already flagged for cancellation.

Annual membership refunds

Annual plans often carry a non-refundable fee under Inshape's terms. However, Singapore's Consumer Protection (Fair Trading) Act may entitle you to a partial refund if you cancel within 14 days of purchase, provided the service hasn't been substantially performed yet. After the 14-day window, non-refundable annual fees are legally binding.

If you paid S$15.60 for an annual membership and you cancel after 6 months, your terms document will determine whether you receive a pro-rated refund or nothing. Stopee strongly advises checking your membership terms before purchasing an annual plan, as these refund policies are often strict.

Physical nutrition product refunds

If your Inshape subscription includes physical nutrition products (powders, meals, supplements), those items fall under product refund laws, not membership cancellation rules. You have a 14-day right of withdrawal if the product is unopened, unused and in its original packaging. Once opened or partially consumed, the product is yours to keep and cannot be refunded.

To claim a product refund, contact Inshape with your order number and proof that the product is unopened. You may be responsible for return shipping costs, depending on your terms. Stopee recommends keeping all product packaging and receipts until you've used the product or the 14-day window has passed.

Training course refunds

Inshape Training Ltd. courses (if applicable) have a specific refund policy: you may receive a refund minus a 20% administrative fee if you withdraw more than one week before the course starts. No refunds are available if you withdraw within one week of the course start date. Check your course terms to confirm exact dates and refund procedures.

Common mistakes to avoid when cancelling inshape

Cancelling a subscription might feel straightforward, but small errors can delay your cancellation or cost you money. Here are the mistakes Stopee sees most often, and how to sidestep them.

Mistake 1: forgetting to save your data before cancellation

It's easy to assume your workout history and progress will be available after you cancel, but Inshape deletes your account data once your cancellation takes effect. If you want to keep screenshots of your progress, copy any custom routines, or track your personal fitness milestones, do this before your effective cancellation date-not after.

Mistake 2: not keeping proof of your cancellation request

If you cancel by email and don't save the confirmation, and Inshape claims they never received your request, you have no way to prove you submitted it on time. Always screenshot your email confirmation and note the timestamp. For postal cancellations, keep your registered mail receipt and tracking number for at least 6 months.

Mistake 3: setting the cancellation date less than 30 days away

Inshape's cancellation becomes effective 30 days after they receive your request, not 30 days after you send it. If you email on Monday expecting a Tuesday effective date, your request won't be processed on that timeline. Plan ahead: if you want to cancel by 15 December, submit your request by 15 November at the latest.

Mistake 4: cancelling via the wrong contact method

Sending a cancellation request to a general support email (if you find one) rather than the official cancelme@inshape.com address risks it being overlooked or misdirected. Always use the cancellation email address provided in your membership terms or on Inshape's official website. If you're unsure, call customer support first to confirm the correct cancellation address.

Mistake 5: assuming a refund will be automatic

Inshape doesn't automatically refund annual memberships or pro-rate unused months without being asked. You need to explicitly state in your cancellation request whether you believe you're entitled to a refund and why (e.g., "I purchased this annual plan on 1 January 2024 and am cancelling on 15 June, requesting a pro-rated refund for unused months"). Without this language, Inshape may simply cancel your access without processing any refund.

Checklist: before you hit send on your cancellation

Use this checklist to confirm you've covered all the bases before submitting your cancellation request.

• I have located my membership ID and the email address registered with Inshape
• I have read my membership terms to confirm the 30-day notice period and refund eligibility
• I know whether I'm on a monthly or annual plan and when my next billing date is
• I've set my cancellation effective date at least 30 days from today
• I've downloaded or screenshotted any workout routines or progress data I want to keep
• I have either drafted a cancellation email to cancelme@inshape.com or prepared a postal letter
• I have proof of sending ready (email confirmation screenshot or postal tracking number)
• I understand my refund entitlement based on my plan type and purchase date
• If I believe I'm eligible for a refund, I've clearly stated this in my cancellation request
• I have set a reminder to check my account 30 days after cancellation to confirm it's deactivated

Inshape cancellation address and contact details

Submit your cancellation request using one of the methods below. Keep all correspondence and proof of sending for your records.

Email cancellation

Email address: cancelme@inshape.com

Include your full name, registered email, membership ID, and desired cancellation date (minimum 30 days from today). Expect an acknowledgement email within 5 business days.

Postal cancellation

Address your letter to the Inshape cancellation team at the address provided in your membership welcome email or membership terms document. Use registered mail via SingPost or a courier service and keep your tracking number. The 30-day notice period begins from the date Inshape receives your letter.

If you cannot locate the postal address in your terms, email cancelme@inshape.com first to request the official mailing address, then follow up with your postal letter.

Final thoughts: cancel with confidence

Cancelling your Inshape membership is your right as a consumer in Singapore. Whether you're pausing your fitness routine, trying a different service, or simply tightening your budget, you deserve a cancellation process that's transparent, timely and respects your refund entitlements under law.

By following the step-by-step methods in this guide, keeping proof of your request, and understanding your consumer rights, you protect yourself from being ignored or overcharged. The 30-day notice period Inshape requires is fair and gives you plenty of time to decide, and Stopee has helped thousands of consumers navigate cancellations with confidence and clarity.

If Inshape refuses to cancel, delays your effective date, or withholds a refund you're entitled to, escalate your complaint to CASE or the CCCS with your documentation in hand. Stopee is always here to remind you: you're in control of your subscriptions, not the other way around. Cancel with the information you need, and move forward with peace of mind.