Manage Jetts

How to cancel your jetts membership in singapore: your complete guide

What is jetts

Jetts is a 24-hour fitness franchise offering flexible, no-contract gym memberships across multiple locations. You gain round-the-clock access to equipment, group classes, and optional personal training depending on your chosen plan.

How jetts memberships work

Jetts attracts members seeking convenience and flexibility. Most plans operate on either direct-debit (DD) or paid-in-advance (PIA) billing, meaning you control how frequently you pay and how long your membership runs. Your local club determines the exact features, access times, and membership tiers available to you. Unlike contracts that lock you in for 12 or 24 months, Jetts emphasises week-to-week or month-to-month simplicity, though cancellation still requires a formal written request.

Why cancellation matters

Even with flexible billing, you need to know the right steps to stop charges. Jetts processes cancellations only when you submit written notice, which means casual phone calls or verbal requests won't work. Stopping your membership cleanly protects your bank account and prevents months of unwanted charges. Stopee has helped thousands of consumers navigate gym cancellations-and Jetts is one of the trickiest because written proof is mandatory.

Your consumer rights in singapore

Legal protections you have

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you strong protections when cancelling gym memberships. Under the CPFTA, unfair contract terms are not binding on you, meaning Jetts cannot enforce clauses that are unreasonably harsh or one-sided. If Jetts tries to charge you after you've submitted a valid cancellation notice, you have grounds to dispute those charges through your bank or by escalating to the Consumers Association of Singapore (CASE).

Direct-debit memberships in Singapore also fall under banking regulations. Your bank can reverse unauthorised charges if you provide evidence that you cancelled properly. This is a powerful safety net that Stopee recommends you use if Jetts continues billing after your written cancellation date.

The cooling-off period

New direct-debit memberships may qualify for a 10-business-day cooling-off period under certain conditions. If you sign up and change your mind within 10 business days, you can cancel and receive a full refund of membership fees paid, provided you submit written notice within that window. Check your membership agreement or contact your home club to confirm whether your plan includes this protection. Stopee advises keeping your membership contract in a safe folder so you can calculate the cooling-off deadline accurately.

Methods to cancel your jetts membership

Written notice is the only way

Jetts requires written cancellation-phone calls, emails to random addresses, or verbal requests at reception will not stop your membership. You must send a formal notice containing your details to the address specified in your membership agreement or directly to your home club. Stopee emphasises this point because it is the single most common reason members face unexpected charges: they believe they have cancelled when they have not followed the written procedure.

Acceptable cancellation methods

You have three main options for submitting your written notice:

• Complete and sign a cancellation form in person at your home club during business hours.
• Email a formal cancellation letter to your home club or the contact address in your membership documents.
• Post a signed cancellation letter to the club's address or Jetts' registered office address.

Each method is equally valid as long as you include all required information and keep proof of submission. Stopee strongly recommends using email or registered post so you have a traceable record.

Step-by-step: how to cancel your jetts membership

Prepare your cancellation notice

Before you contact Jetts, gather your membership details and prepare your written notice. This ensures your cancellation is processed on the first attempt, avoiding delays and extra charges.

1. Locate your membership agreement and identify the cancellation address or contact email.
   • Check your welcome email, membership card, or any documents you received when you joined.
   • If you cannot find the address, call your home club and ask: "What is the official email or postal address for cancellation requests?"
2. Gather your membership information:
   • Full name as registered on your account.
   • Membership number (usually on your card or membership documents).
   • Current phone number and email address.
   • Your home club location.
   • The date you joined (optional but helpful).
3. Draft your cancellation letter using plain language:
   • Address the club or membership team directly.
   • Open with: "I wish to cancel my Jetts membership effective immediately" (or state a specific date if preferred).
   • Include all membership details listed in step 2.
   • Keep the tone professional and factual-do not include complaints unless necessary.
   • Close with your signature and today's date.
4. Choose your submission method:
   • Email (recommended): Compose the letter as an email body or attachment, send to the club's official cancellation email, and ask for read receipt. This creates an instant timestamp.
   • In person: Print two copies of your letter, sign both, hand one to reception, and keep the stamped received copy.
   • Registered post: Post your signed letter via Singapore Post with tracking, and retain the receipt number. This proves delivery and date.
5. Submit and request confirmation:
   • Send your cancellation notice to the correct address.
   • Include a request in your letter: "Please confirm receipt and processing of this cancellation request in writing."
   • Wait for written confirmation from Jetts before considering yourself cancelled.
6. Follow up if you do not receive confirmation within 5 business days:
   • Call your home club and provide your reference number (email timestamp, post receipt, or in-person stamp date).
   • Ask: "Can you confirm that my cancellation request dated [date] has been processed and when my billing will stop?"
   • Document the staff member's name and response.

Monitor your next billing cycle

After you submit your cancellation, check your bank account on the date your next debit would normally occur. If Jetts has processed your cancellation correctly, no charge should appear. Pro tip: Set a phone reminder for your next billing date so you do not miss unauthorised charges.

What happens after you cancel

Billing stops once processed

When Jetts processes your written cancellation, your membership ends and future charges stop. For direct-debit memberships, Jetts will not debit your bank account after the cancellation date. For paid-in-advance plans, no further charges apply to any remaining balance.

Cancellation requests received after business hours are processed the next business day. This means if you email your notice at 9 p.m. on a Friday, expect processing on Monday morning, with billing stopping from Monday onward or the next scheduled debit date (whichever comes first).

Your gym access ends

Once your cancellation is effective, you lose access to your gym on that date. Your membership card or app login will no longer work at the turnstile. Jetts does not provide partial refunds for unused time unless you fall within a cooling-off period or have a documented exemption (medical incapacity, death, or relocation).

Request written confirmation

This is critical. Always ask Jetts to send you written confirmation of your cancellation in writing-via email or post. This confirmation should include:

• Your membership number and name.
• The cancellation date.
• The effective date when billing stops.
• A reference number for your records.

Without this confirmation, you have no proof if Jetts continues to charge you or claims they never received your notice. Stopee advises treating this confirmation as your most important document-save it securely and reference it if disputes arise.

Will you receive a refund

Cooling-off refunds within 10 business days

If you joined a direct-debit membership within the last 10 business days and have not used the gym, you qualify for a full refund of all membership fees paid. To claim this, submit your written cancellation notice within the 10-business-day window and reference the cooling-off period in your letter. Include the phrase: "I am exercising my right to cancel within the cooling-off period and request a full refund of fees paid."

Jetts must process this refund within 30 days of receiving your valid cooling-off cancellation. If the refund does not appear, contact your bank's dispute resolution team with proof of your cancellation date and the 10-day receipt date.

No refunds for ongoing memberships

After the 10-business-day cooling-off period, Jetts does not refund unused time on direct-debit memberships. Your membership fees simply stop accumulating once cancellation is processed. This is why timing your cancellation around your billing cycle is important: if you cancel on day 1 of your billing period, you forfeit the entire month or week, depending on your plan.

Paid-in-advance plans and partial refunds

If you prepaid for multiple months or a year upfront, refunds are generally not available except under specific exceptions:

• Permanent medical incapacity that prevents gym use (requires medical certificate).
• Death of the member (requires death certificate and next-of-kin notification).
• Relocation outside Singapore (may require proof of address change).

For these exceptions, you must provide supporting documentation along with your cancellation notice. Stopee recommends submitting medical or legal proof promptly to avoid delays in processing your refund claim.

Jetts pricing in singapore

Understanding membership costs

Jetts offers flexible membership pricing based on your local club and plan type. Below is approximate pricing based on available third-party data. Important: contact your home club directly to confirm current rates, as pricing varies by location and changes seasonally.

Pro tip: before committing to a paid-in-advance plan, try weekly billing for 4 weeks to ensure you will use the gym consistently. This approach lets you exit without penalty if Jetts is not the right fit.

Common mistakes when cancelling jetts

Why cancellation attempts fail

It is frustrating when you think you have cancelled only to be charged again. Most cancellation failures happen because members skip the written notice requirement or fail to keep proof of submission.

• Telling reception verbally: Staff at the desk may take your request kindly, but it is not formally logged. Email or post your notice instead so Jetts' membership team receives it directly.
• Sending your notice to the wrong email: Contacting the general inquiry email address may delay processing. Ask specifically: "What is the membership cancellation email?" or use the address in your membership agreement.
• Not requesting written confirmation: Without confirmation, you cannot prove cancellation occurred if charges continue. Always ask for a follow-up email confirming the cancellation date and effective billing stop.
• Cancelling too close to your billing date: If you cancel on day 28 of a 30-day billing cycle, you still get charged for the full 30 days. Plan your cancellation for the day after your billing date if possible.
• Losing your cancellation proof: Keep the email confirmation, post receipt, or in-person stamp indefinitely. If Jetts disputes whether you cancelled, this is your only evidence.
• Not checking your account after cancellation: Some members assume cancellation worked and never check. Verify on your next billing date that no charge appears.

Escalation: when jetts refuses to cancel

If jetts continues charging after cancellation

You have submitted a valid written cancellation notice, Jetts has acknowledged receipt, and your next billing date arrives-but your bank account is still debited. This is a breach of your rights under the CPFTA. Take action immediately:

1. Contact Jetts in writing (email or post) within 3 business days of the unauthorised charge, referencing your original cancellation notice and request receipt date. Ask for an immediate reversal and explanation.
2. If Jetts does not respond or refuses to reverse the charge within 7 days, file a dispute with your bank:
   • Provide your cancellation confirmation letter and the date it was submitted.
   • Provide evidence that the charge occurred after cancellation (bank statement showing the charge date).
   • State clearly: "I cancelled this membership on [date] and have proof of submission. This charge is unauthorised."
3. Your bank will investigate and, if your evidence is strong, reverse the charge within 10 to 20 business days. Keep all documentation for this dispute.
4. If the dispute is unresolved or Jetts refuses to acknowledge your cancellation, escalate to the Consumers Association of Singapore (CASE):
   • Visit the CASE website and file a formal complaint.
   • CASE can mediate between you and Jetts and, if necessary, refer your case for legal action.
   • Include copies of your cancellation notice, proof of submission, and written responses (or non-responses) from Jetts.

Stopee has seen cases where members recovered six months of unwanted charges through bank disputes and CASE escalation. Do not accept repeated unauthorised charges-escalate immediately.

Your cancellation checklist

Before you submit your cancellation

• Gather membership number, name, phone, email, and home club location.
• Identify the correct cancellation address or email from your membership agreement.
• Decide your preferred submission method (email, in-person, or registered post).
• Calculate when your next billing date is so you can monitor for unauthorised charges.

As you submit your cancellation

• Draft a clear, signed cancellation letter including all required information.
• Explicitly request written confirmation of processing and effective cancellation date.
• Retain proof: email read receipt, post office receipt, or in-person stamp.
• Submit from an email account you check regularly, or use registered post with tracking.

After you submit your cancellation

• Wait 5 business days for written confirmation from Jetts.
• Follow up by phone if no confirmation arrives, using your reference number.
• Monitor your bank account on your next scheduled billing date for unauthorised charges.
• Save all confirmation emails and receipts in a secure folder for at least 12 months.
• If charged after cancellation, file a bank dispute immediately with your cancellation proof.

Cancellation contact details for jetts

How to reach jetts for cancellation

Submit your written cancellation to your home club using the contact details in your membership agreement. If you cannot locate these details, contact your gym directly:

• By phone: Call your home club during business hours and ask for the membership or administration team. Request the official cancellation email and postal address.
• By email: Look for a "cancellations" or "membership" email address in your welcome documents. If not listed, email the general club inquiry address and explicitly state: "I am requesting the official cancellation process."
• In person: Visit your home club during business hours and ask to speak with a staff member who can provide a cancellation form and witness your signature.

Important note: Jetts Fitness Holdings Pte. Ltd. has a registered corporate office in Singapore for company matters, but membership cancellations must be submitted to your individual home club location, not the corporate office. Your membership agreement specifies the correct address.

If you need additional support

Stopee recommends keeping records of all contact attempts. If Jetts becomes unresponsive or dismissive, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or by phone at 6100 0315. CASE is Singapore's official consumer rights body and can intervene on your behalf.

Summary: your path forward

Cancelling your Jetts membership is straightforward when you follow the written process correctly. Submit a formal notice including your membership details, request written confirmation, and monitor your next billing date. The key to success is keeping proof of submission and following up if confirmation does not arrive within 5 business days.

You have strong legal protections under Singapore's Consumer Protection (Fair Trading) Act. If Jetts continues to charge you after cancellation, you can dispute the charge through your bank or escalate to CASE. Do not accept ongoing charges without evidence that you failed to cancel properly.

Stopee has helped thousands of consumers cancel gym memberships and reclaim unwanted charges. The process takes just 10 minutes if you follow this guide step-by-step. Take action today: gather your membership details, draft your cancellation letter, and submit it by email or post with a request for written confirmation. Your bank account will thank you.