Manage Joggo

How to cancel joggo and understand your refund rights in singapore

What joggo is and why you might want to cancel

Joggo is a personalised running and fitness app that delivers tailored training plans, guided workouts and meal planning through a subscription model. The service runs on web and mobile platforms, with multiple subscription tiers available through the Singapore App Store and direct purchases.

You might want to cancel Joggo for several reasons: you've reached your fitness goals, the subscription no longer fits your budget, you prefer a different training app, or you simply want to pause your fitness journey for now. Whatever your reason, Stopee has built this guide to help you navigate the cancellation process with clarity and confidence.

Key features of joggo

Joggo combines several core offerings designed to support your running habit:

• Personalised running plans matched to your fitness level and goals
• Guided workout modules and coaching content
• Meal planning and nutrition guidance
• Access across web and mobile platforms

Joggo pricing and subscription plans in singapore

Understanding your subscription cost and plan type is the first step toward cancelling the right way. Here's what Joggo charges in Singapore dollars:

Current pricing table

Where you might have purchased

Your cancellation method depends on where you bought your subscription. You may have purchased through one of three channels:

• The Joggo web app directly (joggo.run)
• Apple App Store (iOS devices)
• Google Play Store (Android devices)

Each channel requires a slightly different cancellation process, which we cover step-by-step below.

How to cancel joggo in singapore

We break down the exact steps for each platform so you can cancel without getting stuck. Follow the method that matches where you bought your subscription.

Cancel joggo on the web (joggo.run)

If you subscribed directly through the Joggo website, use this process:

1. Open your web browser and log into your Joggo account at joggo.run
2. Click on your profile icon or "Me" in the main menu
3. Navigate to "Settings"
4. Select "Subscription" or "Billing"
5. Click the "Cancel subscription" or "Cancel" button
   • You may see a retention offer or survey asking why you're leaving
   • Complete the cancellation by confirming your choice on the next screen
6. Look for a confirmation message or email confirming your cancellation

Pro tip: Save or take a screenshot of your cancellation confirmation. You'll need this if you ever dispute charges or request a refund later.

Cancel joggo on apple app store (iOS)

If you subscribed via your iPhone or iPad, follow these steps:

1. Open the Apple App Store app on your iOS device
2. Tap your profile icon in the top right corner
3. Tap "Subscriptions"
4. Find and tap "Joggo" in the list
   • If you don't see it immediately, scroll down to find it
5. Tap "Cancel Subscription" or "Edit"
6. Confirm your cancellation by tapping the final confirmation button
7. You'll see a "Subscription Cancelled" confirmation with an expiry date

Warning: Deleting the Joggo app from your device does not cancel your subscription. You must follow these steps through the App Store, or your subscription will auto-renew on its next billing date.

Cancel joggo on google play store (Android)

If you subscribed via an Android device, use this method:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Subscriptions"
4. Find and tap "Joggo"
5. Tap "Cancel subscription"
6. Follow the prompts to confirm your cancellation
7. Google Play will confirm the cancellation with an end date

Warning: Like Apple, deleting the app does not stop your subscription. Always cancel through Google Play to prevent unexpected charges.

Your consumer rights and singapore's consumer protection act

In Singapore, you have legal protection when you buy digital subscriptions. Here's what you need to know to protect yourself if something goes wrong.

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair trade practices. This means Joggo cannot:

• Hide its cancellation policy or make it deliberately hard to find
• Auto-renew your subscription without your explicit consent
• Charge you after you've successfully cancelled
• Refuse a refund for services not delivered or of poor quality without a fair reason

If you believe Joggo has breached these rights, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Enterprise Singapore authority.

Your refund eligibility

Whether you qualify for a refund depends on where you bought the subscription and how long ago you purchased it:

• Website purchases (joggo.run): Contact Joggo support within 14 days of purchase with payment proof. They may refund if the service was faulty or not as described.
• App Store purchases (iOS): Apple typically allows refunds within 14 days. Request through Apple directly, not Joggo.
• Google Play purchases (Android): Google allows refunds within 48 hours of purchase (sometimes longer). Request through Google Play, not Joggo.

Stopee recommends requesting your refund as soon as possible after cancellation to stay within these windows.

What happens after you cancel joggo

Understanding the timeline and access rules after cancellation helps you plan your next move. Here's what to expect:

Your access after cancellation

When you cancel Joggo, you don't lose access immediately. Instead:

• Your paid access continues until the end of your current billing period
• After your billing period ends, Joggo revokes your access to the app and premium content
• You cannot re-download premium features unless you subscribe again

Pro tip: If you cancel mid-cycle (for example, on day 10 of a 30-day subscription), you keep access for the remaining 20 days. You won't be charged again.

Stopping future charges

Cancelling immediately prevents auto-renewal on your next billing date. However, you should verify this by checking:

• Your email for a cancellation confirmation from Joggo, Apple, or Google (depending on where you bought it)
• Your bank or credit card statement for any charges in the coming weeks
• Your subscription settings (re-visit the same settings screen to confirm "Cancelled" status)

If you see a charge after cancellation, contact your bank immediately and file a dispute. Most banks in Singapore allow you to reverse subscription charges if you can prove you cancelled.

Will you get a refund from joggo

Your refund eligibility depends on where you bought your subscription and how quickly you ask. Here's the breakdown:

Refunds for direct website purchases

If you bought your Joggo subscription directly via joggo.run, here's how to request a refund:

1. Gather your payment proof (receipt email, bank statement, credit card statement)
2. Contact Joggo customer support within 14 days of purchase
   • Include your order number, purchase date, and email address on your account
   • Explain your reason for the refund (optional but helpful)
3. Joggo will review your request and respond within 5-7 business days
4. If approved, the refund processes within 10-15 business days back to your original payment method

Pro tip: Keep your cancellation confirmation and any emails from Joggo. These prove your good faith and strengthen your refund request if it's disputed.

Refunds for app store purchases (iOS)

Apple controls refunds for App Store subscriptions, not Joggo. Here's how to request one:

1. Open the Apple App Store app on any Apple device or go to reportaproblem.apple.com on a web browser
2. Find your Joggo purchase in your purchase history
3. Tap or click "Report a Problem"
4. Select your reason for the refund
   • Choose "I would like a refund" or "I was accidentally charged"
5. Submit your request
6. Apple reviews within 24-48 hours and responds via email

Apple typically refunds within 14 days of purchase if you request within that window. Refunds process within 5-10 business days.

Refunds for google play purchases (Android)

Google Play handles refunds for Android subscriptions. Follow these steps:

1. Open the Google Play app on your Android device
2. Tap your profile icon and select "Payments and subscriptions"
3. Tap "Subscriptions" then select "Joggo"
4. Tap "Report a problem"
5. Select your reason and submit
   • Be specific (e.g., "Charged after cancellation" or "Service not as described")
6. Google responds within 24-48 hours, usually via email

Google Play refunds are typically available within 48 hours of purchase, though exceptions exist. Always request as soon as you decide to cancel to stay safe.

Common mistakes to avoid when cancelling joggo

Cancelling a subscription feels straightforward, but small oversights can cost you money or access. Here's what often goes wrong, and how to sidestep these traps.

Mistake 1: deleting the app instead of cancelling the subscription

The most common error is clearing the Joggo app from your device and assuming the subscription is gone. It isn't. Your bank continues to charge you monthly until the subscription officially expires or you cancel through the platform (web, App Store, or Google Play). Always use the method we outlined above.

Mistake 2: not confirming cancellation in writing

If you cancel through the web app, screenshot your confirmation. If you cancel through Apple or Google, save the email confirmation they send you. Without proof, Joggo or the app store can claim they never received your request if a dispute arises.

Mistake 3: missing the 14-day refund window

Refunds have tight timelines: 14 days for direct website purchases, 14 days for Apple, and 48 hours for Google Play. If you wait longer, you forfeit your refund eligibility. Act immediately after cancelling if you want money back.

Mistake 4: not checking your bank statement after cancelling

Even after you cancel, bugs or system delays sometimes trigger another charge. Check your bank statement for 4-6 weeks after cancellation. If you spot an unexpected Joggo charge, contact your bank within 60 days to dispute it. Most banks in Singapore side with you if you can prove you cancelled.

Mistake 5: requesting a refund from the wrong source

If you bought through Apple, ask Apple for the refund, not Joggo. If you bought through Google, ask Google. Joggo cannot override Apple or Google refund decisions. Going to the right source saves you weeks of back-and-forth.

Your cancellation checklist for joggo

Use this checklist to stay organised and ensure you've completed every step correctly:

• Identify your purchase source: Did you buy from joggo.run, Apple App Store, or Google Play? (Check your confirmation email or bank statement.)
• Note your billing date: When is your next renewal? This tells you how much longer you have paid access.
• Cancel using the correct method: Follow the steps for your platform (web, iOS, or Android).
• Save your confirmation: Screenshot the cancellation screen or save the confirmation email.
• Verify the cancellation: Log back into your account or subscription settings 24 hours later to confirm the status shows "Cancelled."
• Request a refund (if eligible): Contact the right source within 14 days if you want your money back.
• Monitor your bank statement: Watch for unexpected charges over the next 6 weeks.
• Keep documentation: Hold onto all receipts, cancellation confirmations, and refund correspondence for 1 year.

When to contact stopee for help

If you've tried to cancel Joggo and hit a roadblock, Stopee can help you navigate next steps. Our team specialises in subscription cancellations and has guided thousands of Singapore consumers through disputes with fitness apps, streaming services, and other recurring charges.

Stopee's approach is straightforward: we help you gather evidence, draft professional correspondence, and escalate to CASE or your bank if Joggo refuses to honour your cancellation. Many people don't realise they have legal protection under the Consumer Protection (Fair Trading) Act, which is where Stopee steps in.

Whether Joggo is charging you after cancellation, refusing a refund, or making their cancellation process impossible to find, Stopee has handled it before. Visit stopee.com to explore your options and see how we've helped thousands of consumers cancel stubborn subscriptions.

Final thoughts on cancelling joggo

Cancelling your Joggo subscription is simple if you follow the right steps on the right platform. The key is acting fast-especially if you want a refund-and keeping proof of your cancellation. Stopee has compiled this guide to give you the insider knowledge most companies hope you won't find.

Remember: you have legal rights as a consumer in Singapore. If Joggo charges you after you've cancelled, refuses a legitimate refund, or hides its cancellation process, that's a breach of the Consumer Protection (Fair Trading) Act. Stopee stands ready to help you hold them accountable.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. If your Joggo cancellation doesn't go smoothly, don't accept a brush-off-reach out to Stopee at stopee.com for free guidance and next steps.