Manage Justfit

How to cancel justfit and get your refund in singapore

What is justfit and why you might cancel

Justfit is a subscription-based fitness app that delivers personalised workout plans, real-time coaching prompts and nutrition guidance through your mobile phone. You access everything via the Justfit app on iOS or Android, or through their web portal.

The service runs on recurring monthly or annual subscriptions purchased through the Apple App Store, Google Play Store, or directly from Justfit's website. Payments vary depending on your plan, and your billing method determines how and where you cancel.

You might cancel Justfit for several reasons: your fitness goals have changed, the programme doesn't match your schedule, you've found a better alternative, or you simply want to pause your fitness journey. Whatever your reason, Stopee is here to guide you through a cancellation that actually sticks and protects your wallet.

How justfit delivers your service

All workout content, progress tracking and account settings live in the Justfit app or your online account dashboard. When you cancel, where you purchased your subscription matters tremendously because Apple, Google and Justfit each handle cancellations and refunds differently.

Stopee recommends you identify your purchase source before you start the cancellation process, as this determines which steps you'll follow and which refund policy applies to you.

Why cancellation timing matters

Justfit charges on a recurring cycle, and automatic renewal happens unless you cancel before the cutoff. Allow at least 24 hours before your next billing date to ensure cancellation takes effect before you're charged again. Deleting the app does not cancel your subscription, so many people accidentally keep paying because they assume deletion equals cancellation.

Your pricing options and contract length

Understanding what you're paying helps you assess whether a refund applies or whether you're locked into a longer term. Justfit offers multiple tiers across monthly and annual periods.

Annual plans lock you in for 12 months, but Stopee shows you how to request a refund within the first 14 to 30 days depending on where you purchased. Monthly plans offer more flexibility and you can cancel without penalty before the next renewal date.

How to cancel justfit on iOS (Apple app store)

If you subscribed through your iPhone or iPad, Apple manages your billing directly. Here's how to cancel without losing access to your remaining balance.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the very top of the Settings menu.
   • Select Subscriptions (this appears below your name).
2. Scroll through your active subscriptions and tap Justfit.
   • If Justfit doesn't appear, you may have subscribed via the web or Android instead.
3. Tap Cancel Subscription and follow Apple's confirmation prompts.
   • Apple will show you the date your access ends (usually the end of your current paid period).
   • Confirm that you want to cancel; do not select "Upgrade" or you'll extend your subscription.
4. Take a screenshot of the cancellation confirmation screen.
   • This acts as your receipt in case Apple bills you again by mistake.
5. Wait 24 to 48 hours, then check your Settings > Subscriptions again to confirm Justfit no longer appears as active.
   • If Justfit still shows as active after 48 hours, repeat steps 1-3 or contact Apple Support immediately.

Pro tip: Cancel at least 24 hours before your renewal date. If you cancel on the same day as renewal, Apple may still charge you; Stopee recommends setting a phone reminder for three days before renewal.

Warning: Deleting the Justfit app does not cancel your subscription. You must follow the steps above, or you'll continue to be charged each month.

How to cancel justfit on android (Google play store)

Google Play manages Android subscriptions separately, and the cancellation process differs slightly from Apple. Follow these steps to stop charges before your next billing date.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner of the screen.
   • Select Subscriptions from the menu.
2. Find and tap Justfit in your active subscriptions list.
   • If you don't see Justfit listed, check that you're in the "Active" tab, not "Cancelled" or "Expired".
3. Tap Cancel subscription at the bottom of the Justfit details page.
   • Google will ask you to confirm your reason for cancellation (optional feedback).
   • Select any reason or skip this step, then confirm cancellation.
4. Wait for Google's confirmation email (usually arrives within a few minutes).
   • Check your email inbox and mark this email as important for your records.
5. Return to Google Play Store > Subscriptions and verify that Justfit now appears in your "Cancelled" list.
   • If Justfit still shows as active after one hour, contact Google Play support immediately.

Pro tip: Google processes cancellations faster than Apple, often within minutes. Stopee recommends cancelling at least 24 hours before your renewal date for absolute certainty.

Warning: Uninstalling the Justfit app does not cancel your Google Play subscription. The app and the subscription are separate, so you must follow the cancellation steps above.

How to cancel justfit on the web (direct purchase via credit card or PayPal)

If you subscribed directly through Justfit's website using a credit card or PayPal, you cancel through your account dashboard. This is often the fastest method and gives you direct control.

1. Visit justfit.app/my-account (or open the Justfit app and navigate to your Profile).
   • Log in with your email and password.
   • If you're already logged into the app, tap Profile (usually bottom-right) and select Manage Subscription.
2. Look for a Subscription or Billing section on your dashboard.
   • This section displays your current plan, renewal date and payment method.
3. Tap or click Cancel Subscription or End Membership.
   • Justfit may show you a discount offer or ask you to confirm your reason for cancellation.
   • Ignore these prompts and proceed with cancellation; special offers expire and you can always resubscribe later.
4. Confirm cancellation by clicking the final Yes, cancel button or checkbox.
   • Wait for the confirmation page or popup to appear; this is your proof that cancellation succeeded.
5. Screenshot the confirmation page and note the cancellation reference number (if provided).
   • Forward this screenshot to your email for backup.
6. Check your email for a cancellation confirmation from Justfit within 24 hours.
   • If you don't receive an email, log back in to verify the subscription is cancelled.

Pro tip: Cancel from your web account, not the app, if you need a paper trail. Web cancellations generate automatic confirmation emails that mobile app cancellations sometimes skip.

Warning: If you cannot locate the Manage Subscription button, contact Justfit support immediately via the app's Feedback or Contact Us channel. Do not wait until after your next renewal date.

What happens to your account and access after cancellation

Cancelling is emotional because you're ending something you signed up for, but Stopee wants you to know exactly what to expect so there are no surprises.

Your access rights after you cancel

After you cancel, you retain full access to Justfit for the remainder of your paid period. If you paid for a month, you can use Justfit until that calendar month ends. If you paid for a year, you keep access until 12 months from your start date.

Cancellation takes effect at the end of your current billing cycle, not immediately. You won't be charged again, and your subscription will simply expire when your paid period ends.

Your data after cancellation

Cancelling your subscription does not automatically delete your account or your fitness data. Your workout history, progress photos, goals and saved routines remain stored in Justfit's systems even after you stop paying.

If you want Justfit to delete your data completely, you must request account closure separately. Open the Justfit app, navigate to Profile > Settings > Contact Us or Feedback, and write a clear request: "Please delete all my personal data and close my account." Justfit typically responds within 7 to 10 working days.

Under Singapore's Personal Data Protection Act, you have the legal right to request your data be deleted. Stopee recommends keeping a copy of your deletion request for your records in case Justfit doesn't comply within 30 days.

Reactivation and rejoining

You can reactivate your Justfit subscription at any time by returning to the app or website and purchasing a new plan. Your old data may or may not be available depending on how long ago you cancelled; if you cancelled more than one year ago, Justfit may have archived or deleted your information automatically.

Will you receive a refund for justfit

Refunds depend entirely on where you purchased and how long ago you subscribed. Stopee breaks down each scenario so you know exactly what you're entitled to.

Refunds for direct web purchases (credit card or PayPal)

Justfit offers a 14-day full money-back guarantee from your initial purchase date if you have not redeemed any promotional credits or bonuses. This is a no-questions-asked refund, and you don't need to provide a reason.

Additionally, Justfit allows cancellation with a full refund if you cancel before your subscription term ends, provided you are still within the first 30 days. Refunds are typically processed within 14 days after your request is approved by Justfit's support team.

To request a refund, open the Justfit app or website, navigate to Profile > Settings > Contact Us, and write: "I would like a refund for my subscription purchase. Reference: [your email or order number]. I purchased on [date]."

Stopee recommends being specific about the date and reason to speed up processing. Justfit's support team will review your request and either approve or deny it within 3 to 5 working days.

Refunds for apple app store purchases

Apple manages all refunds for subscriptions purchased through the App Store. You can request a refund directly from Apple within 14 days of purchase, or up to 180 days in some cases if you never received the service.

Apple reviews refund requests individually and typically responds within 30 days. If approved, the refund is returned to your original payment method (credit card or Apple account credit).

To request an Apple refund, open Settings > [Your Name] > iTunes & App Stores > [Tap your Apple ID] > View My Apple ID > Account Settings > Media & Purchases > Report a Problem. Select Justfit and describe why you want a refund. Submit and wait for Apple's email response.

Pro tip: Apple is more likely to approve refunds if you ask within 14 days. The closer you are to 180 days, the harder Apple reviews your request.

Refunds for google play store purchases

Google Play allows you to request a refund within 48 hours of purchase for any reason. After 48 hours, Google is far less likely to approve refunds unless the subscription never worked or you were charged by mistake.

If Google approves your refund, the money returns to your original payment method (credit card or Google Play credit) within 72 hours on average. To request a Google refund, open Google Play Store > Subscriptions > Justfit > scroll down and tap "Contact support" or "Report a problem."

Warning: Google's 48-hour window is strict. If you cancel after 48 hours and still want a refund, contact Google Play support directly, but success is unlikely unless you can prove unauthorized billing.

Refund exceptions and important limits

Justfit limits refunds to one per user in some cases. If you've already received a refund for a Justfit subscription, future refund requests may be denied automatically.

If Justfit issues you a refund, your account access is often revoked immediately (sometimes after 24 hours). You lose access to all workout content, even if you paid for a month or year.

For the official refund policy from Justfit's parent company (Enerjoy Pte Ltd), visit their Money Back Guarantee page. Stopee recommends saving a copy of this page to your phone in case you need to dispute a denied refund later.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertisements and unauthorized charges. Understanding these rights empowers you to push back if Justfit refuses a legitimate refund or continues billing you after cancellation.

Your statutory rights

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (online subscription) within 14 days of purchase without penalty or reason. Justfit must inform you of this right at the point of sale, usually via a checkbox or email confirmation.

If Justfit fails to clearly disclose the 14-day cancellation window, you can extend your cancellation right to 30 days or longer, depending on the circumstances. Stopee recommends checking your original purchase confirmation email for any mention of this statutory right.

If justfit refuses your cancellation or refund

If Justfit ignores your cancellation request or refuses a refund you believe you are entitled to, file a complaint with the Consumers Association of Singapore (CASE). CASE is a non-profit organization that investigates complaints and mediates disputes at no cost to you.

You can file a CASE complaint online at www.case.org.sg or call them at 6100 0315. Provide your order number, cancellation proof (screenshots) and a clear explanation of the issue. CASE typically responds within 3 to 5 working days and will contact Justfit on your behalf.

Most companies comply immediately when CASE gets involved, so this is a powerful lever if direct contact fails. Stopee has seen countless cases resolved through CASE escalation within 1 to 2 weeks.

Disputing unauthorized charges with your bank

If Justfit continues charging you after you cancelled, contact your bank or credit card issuer immediately and file a dispute (called a chargeback). Your bank will investigate and usually refunds your money within 30 to 60 days while the case is under review.

To file a dispute, log into your bank's app or call their customer service line, explain that you cancelled Justfit and were charged anyway, and provide your cancellation proof (screenshots or reference numbers). Your bank will request evidence from Justfit, and if Justfit cannot prove you authorized the charge, your bank reverses it in your favour.

Common mistakes that cost you money

Cancellation seems simple until you realize you've made an error that delays your refund or leaves your account active. Stopee has seen these mistakes happen to thousands of people, and they're all preventable.

Mistake 1: deleting the app instead of cancelling

The single most common error is uninstalling Justfit from your phone and assuming the subscription has stopped. Your app data is deleted, but your subscription account continues to renew every month or year, and you're billed as usual.

Always cancel through Settings (iOS), Google Play (Android) or the website before you delete the app. Stopee's rule: cancellation first, deletion second.

Mistake 2: cancelling too close to the renewal date

If you cancel on the same day your subscription renews, the system may process the renewal before it processes the cancellation. You'll be charged again, and you'll need to request a refund from the app store or Justfit directly.

Cancel at least 24 to 48 hours before your renewal date. Check your renewal date in your account settings, set a phone reminder for three days before, and cancel then. Stopee recommends automating this by adding it to your calendar right after you subscribe.

Mistake 3: not keeping cancellation proof

Screenshots of your cancellation confirmation are your only evidence if Justfit or your bank disputes the cancellation later. Many people cancel successfully but have no record, and they can't prove it if they're charged again.

Before you close the browser or app, take a screenshot of the confirmation page, cancellation reference number and date. Save it to your phone and email it to yourself. Stopee has helped thousands of consumers resolve disputes simply because they had this one image.

Mistake 4: cancelling via chat or email without following up

If Justfit offers to cancel your subscription via email or chat support, always confirm the cancellation independently. Support agents sometimes forget to process cancellations, or they cancel the wrong account.

After a support agent says your subscription is cancelled, log into your account 24 hours later and verify that the subscription no longer appears as active. If it's still there, contact support again with a screenshot proving the earlier conversation. Stopee recommends doing this check every time you deal with support.

Your pre-cancellation checklist

Use this checklist before you cancel to ensure you don't lose money or access to your data.

Summary: your next steps with stopee

Cancelling Justfit is straightforward when you follow the right platform-specific steps and keep proof of cancellation. You now know exactly how to cancel on iOS, Android or the web, how to request a refund within your 14 to 30-day window, and how to escalate to CASE or your bank if Justfit refuses to cooperate.

The most critical action is cancelling at least 24 hours before your renewal date and taking a screenshot of your confirmation. These two steps prevent the vast majority of post-cancellation billing disputes.

If you're unsure whether you're entitled to a refund, or if Justfit has already charged you after cancellation, contact the Consumers Association of Singapore immediately. Stopee connects millions of consumers with guides like this one every year, and has helped thousands cancel Justfit smoothly and recover money they thought was gone.

Remember: you have legal rights as a consumer in Singapore, and companies like Justfit must respect them. Stopee is your guide to cancelling with confidence and getting your money back.

Contact details for justfit support and escalation

If you need to reach Justfit or escalate a dispute, use these contact points.

Justfit direct support

Open the Justfit app, navigate to Profile > Settings > Contact Us or Feedback. Describe your issue clearly and include your account email and order date. Justfit typically responds within 2 to 3 working days.

Alternatively, visit justfit.app and look for a Contact Us link in the footer. Use the web form to submit your request.

Parent company: enerjoy pte ltd

For formal correspondence regarding cancellations, refunds or data deletion, you can write to Justfit's parent company:

Enerjoy Pte Ltd
[Official office address as listed on Justfit's Contact Us page]

Send your letter registered mail (with proof of postage) and include your account email, order date, and specific request (cancellation, refund or data deletion). Keep a copy for your records. Stopee recommends sending this only after you've tried app support and had no response for more than 5 working days.

Escalation: consumers association of singapore (CASE)

If Justfit refuses your cancellation or denies a refund you believe is justified, file a complaint with CASE at www.case.org.sg or call 6100 0315. CASE is free and independent, and Justfit must respond to their inquiries within a defined timeframe.

Stopee has helped thousands of consumers recover money through CASE intervention. Don't hesitate to file a complaint if direct contact fails.