Manage Ketogo

How to cancel ketogo and protect your wallet in singapore

What ketogo is and why you might want to cancel

Ketogo is a subscription-based app that delivers ketogenic meal plans, recipes, and tracking tools to support your weight-loss journey. The service is operated by Keto SIA, a company registered in Riga, Latvia, and offers both a core subscription and paid add-ons like Premium access, Shopping List features, Nutritionist Chat, and Home Workouts.

You purchase Ketogo in two ways: directly through the Ketogo website or via Apple App Store and Google Play. How you buy matters significantly when you cancel, because each platform has different rules. If you subscribed through the app stores, Apple or Google handles your billing and cancellation, not Ketogo itself. This is a critical detail many users miss.

Why you might cancel ketogo

Life changes. You might find the meal plans don't suit your lifestyle, the nutritionist add-on fees stack up faster than expected, or you've simply achieved your weight-loss goals and no longer need daily tracking. Whatever your reason, you deserve a straightforward cancellation process, and Stopee is here to guide you through it with precision.

The ketogo pricing landscape in singapore

Ketogo does not publish official Singapore pricing publicly, so costs vary. Below are user-reported ranges to give you a sense of what you might be paying:

Before you cancel, confirm your exact charges by logging into your account. Add-on fees often surprise users mid-subscription because they renew separately from your main plan.

Your consumer rights when cancelling ketogo

As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which sets clear rules for subscription cancellation and refunds, even when dealing with companies based overseas like Ketogo in Latvia.

The cooling-off period and withdrawal rights

If you purchased Ketogo directly through the website (not via Apple or Google), you have a 5-day withdrawal period from the moment you complete your purchase. This is your legal right as a non-EU consumer under Ketogo's terms. EU consumers have 14 days. These cooling-off periods apply only to direct website purchases. App Store and Google Play purchases are governed by those platforms' own refund policies, not by Ketogo's withdrawal terms.

Pro tip: If you cancel within 5 days of a direct website purchase, you are legally entitled to a full refund without having to justify your reason. Ketogo must honour this. Save your purchase confirmation email with the exact date and time of purchase.

Refund eligibility after the cooling-off period

Once your 5-day window closes, Ketogo's refund policy becomes stricter. Recurring payments are explicitly non-refundable under Ketogo policy. However, you may qualify for a refund if the digital content is faulty, broken, or materially misdescribed. You must provide visual proof (screenshots, error logs) and request the refund in writing.

For App Store or Google Play purchases, bypass Ketogo entirely. Submit your refund request directly to Apple or Google support. They handle their own refunds and do not involve Ketogo in the process.

How to cancel ketogo depending on where you subscribed

Your cancellation route depends entirely on your purchase method. Stopee recommends identifying your purchase source first, because cancelling through the wrong method leaves your subscription active and your money flowing.

Cancel via the ketogo website (for direct purchases)

If you signed up at ketogo.com and paid directly to Ketogo, use this method. It is the most reliable path and gives you immediate confirmation of cancellation.

1. Open your web browser and go to my.ketogo.app
2. Log in with your email and password
3. Navigate to Profile
4. Select Weight Loss Plan and then click Edit
5. Complete the exit survey (Ketogo will ask why you're leaving; your feedback helps, but you are not obligated to answer)
6. Confirm your cancellation by clicking the final confirmation button
   • Warning: Do not close the page before you see a confirmation message. Screenshot this confirmation and save it.
7. Cancel each paid add-on separately:
   • Go back to Profile
   • Select the specific add-on (Premium, Shopping List, Nutritionist Chat, or Home Workouts)
   • Click Learn More and then Delete
   • Repeat for each active add-on
8. Allow at least 48 hours before your next renewal date to ensure Ketogo processes your cancellation in their system

Pro tip: Log back in 24 hours after cancellation to confirm your plan shows as cancelled. If it still appears active, contact Ketogo support immediately with your cancellation confirmation screenshot.

Cancel via apple app store (for app store purchases)

If you subscribed through your Apple account on an iPhone, iPad, or Mac, your subscription is managed by Apple, not Ketogo. Deleting the Ketogo app does not cancel the subscription. You must cancel through Apple's account settings.

1. Open the App Store app on your Apple device
2. Tap your profile icon in the top-right corner
3. Select Subscriptions
4. Find and tap Ketogo in your active subscriptions list
5. Tap Cancel Subscription
6. Choose your reason (optional) and confirm cancellation
7. You will see a confirmation that your subscription ends on a specific date. Screenshot this date.

Warning: Apple will continue billing you until the end of your current billing cycle. Your access remains active until that date. If you cancel mid-month, you do not receive a pro-rated refund for unused days in that period.

Cancel via google play (for android purchases)

If you subscribed through Google Play on an Android device, Google manages your billing. Ketogo cannot cancel this subscription for you. You must do it through Google Play.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select Manage your Google Play account
4. Tap the Subscriptions tab at the top
5. Find and tap Ketogo
6. Tap Cancel subscription
7. Follow the prompts and confirm your cancellation
8. Google Play will show you the exact date your subscription ends. Save this information.

Pro tip: Check your billing date on Google Play before you cancel. If your renewal is coming in 3 days, consider waiting to cancel after that date passes, so you get the full value of that billing cycle.

What happens immediately after you cancel ketogo

Cancellation feels like relief, but understanding what occurs in those first 48 hours helps you avoid confusion and verify the process is complete.

Access to your ketogo features

After you submit your cancellation request, your subscription will not renew at the next billing cycle. However, your access to paid features typically continues until the end of your current paid period. For example, if you cancel on the 15th of the month but your billing date is the 25th, you retain full access to Ketogo until the 25th. On the 26th, your paid features become unavailable, and only free features (if any) remain accessible.

If Ketogo issues a refund, your access may be terminated immediately. Stopee advises checking your account 24 hours after cancellation to confirm your access status.

Your meal plans, recipes, and data

Cancelling your main subscription does not automatically delete your profile or meal history. Your data remains in your account unless you manually delete your profile. If you want to preserve your meal plans or nutrition history for your records, export or screenshot them before cancelling. Ketogo does not promise how long they retain inactive accounts.

Deleting the Ketogo app from your phone does not delete your account or cancel your subscription. This is a common mistake. Always cancel through the account settings, not by deleting the app.

When refunds are possible and how to claim them

Refunds are not guaranteed with Ketogo, but clear circumstances exist when you are legally entitled to your money back. Stopee breaks down your eligibility and the process to secure it.

Refunds within the 5-day cooling-off period

If you purchased Ketogo directly through the website and cancel within 5 days, you are entitled to a full refund. Ketogo must process this without question. Submit your refund request in writing (via email) to Ketogo support with your order number and purchase date. Reference the Consumer Protection (Fair Trading) Act and your statutory cooling-off right.

Pro tip: Send your refund request via email so you have a written record. Include the phrase "I wish to exercise my cooling-off period right under the Consumer Protection Act" to make your request unmistakable.

Refunds after the 5-day period

Once 5 days have passed, Ketogo's policy states that recurring payments are non-refundable. However, exceptions exist. If the service is faulty (the app crashes, meal plans do not load, or features are broken) or materially misdescribed (you were promised features that do not exist), you may claim a refund. You must provide visual proof: screenshots of errors, error messages from the app, or documentation of missing features.

Submit your refund claim in writing with evidence. Ketogo will investigate. If they confirm the fault, they must issue a refund. Response times vary; allow 14-30 days.

Refunds for app store and google play purchases

Do not ask Ketogo for refunds on these purchases. Apple and Google manage the refunds. Contact Apple App Store support or Google Play support directly with your issue. Both platforms offer a standard 15-day refund window from purchase for app subscriptions. After 15 days, refunds are discretionary.

Warning: Requesting a refund from Apple or Google does not cancel your subscription. You must cancel the subscription separately, or you will be charged again at renewal.

Common cancellation traps and how to avoid them

Many users inadvertently keep their Ketogo subscriptions active because they made one of these preventable mistakes. Learning what to avoid saves you money and frustration.

Trap 1: cancelling add-ons but forgetting the main plan

Ketogo's add-ons (Premium, Nutritionist Chat, Shopping List, Home Workouts) renew independently from your core subscription. Cancelling one does not cancel the others or your main plan. You must cancel each separately through your account settings. Stopee recommends creating a checklist: list every service you subscribe to, then cancel them one by one and confirm each in the system before moving to the next.

Trap 2: deleting the app instead of cancelling through settings

Uninstalling Ketogo from your phone does nothing to stop the charges. Your subscription lives in Apple, Google, or Ketogo's billing system, not on your device. Deletion is purely cosmetic. Always cancel through your account or store settings, never assume deletion cancels anything.

Trap 3: not waiting for confirmation before your next billing cycle

Submit your cancellation at least 48 hours before your renewal date. Ketogo's processing takes time. If you cancel 12 hours before renewal, there is a real risk the system bills you one more time because Ketogo's payment processor has already initiated the charge. If this happens, request a refund immediately and reference the short notice period.

Trap 4: confusing refund policies between direct and app store purchases

Ketogo's refund rules apply only to direct website purchases. App Store and Google Play have their own refund policies. Many users request refunds from Ketogo for App Store purchases and wait months for a response that never comes because Ketogo does not process those refunds. Go directly to the app store where you paid.

Your verification checklist before you're officially free

After you click cancel, take these steps to ensure Ketogo truly stops billing you. This checklist protects you from accidental repeat charges.

1. Save your cancellation confirmation email or screenshot within minutes of cancelling
2. Note the exact cancellation date and your subscription end date
3. Wait 24 hours, then log back into my.ketogo.app and verify your subscription shows as "Cancelled" or "Inactive"
4. Check your email for a cancellation confirmation from Ketogo (for website cancellations)
5. For App Store or Google Play: log into your account settings and confirm Ketogo no longer appears in your active subscriptions list
6. Set a reminder for 3 days after your subscription end date to check your credit card or payment method for any surprise charges
7. If you requested a refund, follow up in writing within 14 days if you do not see it processed

How to escalate if ketogo refuses to cancel or refund

In rare cases, Ketogo ignores cancellation requests or disputes your refund claim. You have legal recourse in Singapore, and Stopee recommends knowing your options before you need them.

Direct escalation with ketogo

Contact Ketogo support in writing (email is best) with your issue, cancellation confirmation, and refund claim. Set a deadline: "I expect a response within 7 days." Keep copies of all correspondence. If Ketogo does not respond or refuses unreasonably, move to the next step.

Singapore consumer authority escalation

If Ketogo ignores your cancellation or refund request, file a complaint with the Consumer Association of Singapore (CASE) or the Consumers Council of Singapore. These authorities can investigate and mediate disputes with overseas companies like Ketogo. Your complaint signals to CASE that Ketogo is not complying with Singapore consumer law, even though they operate in Latvia.

Stopee recommends documenting everything: purchase receipts, cancellation attempts, support responses, and payment records. This evidence strengthens your complaint with CASE and demonstrates good faith on your part.

Credit card or payment processor dispute

If Ketogo continues charging you after you cancelled, contact your bank or payment provider and dispute the charge. Provide proof of cancellation (screenshot or email confirmation). Most payment processors will reverse unauthorised charges within 30 days. This is a powerful lever when a company ignores cancellation requests.

Ketogo's official contact and cancellation address

Ketogo is operated by Keto SIA, a company registered in Latvia. All legal and cancellation matters must be directed to their registered address. Save this information for your records, especially if you need to escalate a refund dispute.

Keto SIA
Registered address: Riga, Latvia
Email support: Contact via my.ketogo.app support portal
Website: ketogo.com

For formal cancellation requests or refund disputes that require written notice, consider sending correspondence via registered mail to Keto SIA's Latvia address. This creates an auditable record that proves Ketogo received your request.

Final steps and what to do next

Cancelling Ketogo takes 5 minutes of active time, but verifying the cancellation protects you for months ahead. Start today: identify where you subscribed, follow the appropriate cancellation steps from this guide, and verify within 24 hours that your account shows as inactive.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they thought were lost. You have clear rights as a Singapore consumer, even when dealing with overseas companies. If Ketogo resists your cancellation or refund, do not accept silence. Escalate to CASE or your payment processor and let them pressure Ketogo on your behalf.

Save this guide for reference, bookmark Stopee for future cancellations, and remember: a clean cancellation means no surprise charges and full peace of mind. You are in control.