Manage Noom

How to cancel noom in singapore and understand your refund rights

What noom is and why you might want to cancel

Noom is a subscription-based health and wellness app that combines personalised weight management plans, daily lessons, food tracking, and access to health coaches through behaviour-change psychology.

You access Noom through a mobile app (iOS or Android) or web portal, and the service charges you on a recurring billing cycle. Many users cancel because they find the subscription cost no longer fits their budget, prefer alternative wellness services, or have achieved their health goals.

Why you should cancel if noom isn't working for you

If you are not seeing results, feel overwhelmed by the daily lessons, or the pricing has become a financial burden, cancelling is your right. The sooner you stop the auto-renewal, the sooner you stop paying. At Stopee, we believe you deserve a service that genuinely serves your needs, not one you feel obligated to keep.

Common reasons people cancel noom

Users often cancel because the daily coaching feels generic, the food-logging becomes tedious, the cost (often 60-100 SGD per month) does not justify the results, or they prefer working with a personal trainer or nutritionist instead. If any of these resonate with you, cancellation may be the right choice.

Noom pricing in singapore

Below is a snapshot of Noom pricing visible on the iOS App Store for Singapore subscribers.

Prices vary depending on which app store or platform you subscribed through, and billing periods may differ between the web portal, Google Play, and iOS.

Note: Pricing shown is based on App Store listings for Singapore and may not reflect current Noom website pricing (which often displays in USD). Always confirm the exact charge on your receipt.

Your consumer rights when cancelling noom in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy a service, including digital subscriptions like Noom.

What the consumer protection act means for you

Under the Consumer Protection (Fair Trading) Act, Noom must be transparent about billing, must honour cancellation requests, and cannot charge you after you cancel. If Noom continues to charge you after you have cancelled, you have the right to dispute the charge with your bank or the service provider.

You also have the right to a refund if the service is not fit for purpose or has failed to deliver what was promised at purchase. If Noom marketed a "14-day free trial" and charged you without clear consent, you may qualify for a refund even outside Noom's stated 14-day window.

Where to escalate if noom refuses to help

If Noom denies your refund or cancellation request without valid reason, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Health (MOH) if the issue involves misleading health claims. CASE will advocate on your behalf at no cost.

Additionally, if you believe Noom charged you without consent or after you cancelled, you can file a dispute with your credit card issuer or bank. Most banks will reverse unauthorised charges within 30-90 days if you provide evidence of your cancellation request.

How to cancel noom step by step

Your cancellation method depends on where you subscribed: the iOS App Store, Google Play Store, or Noom's own website. Each has a different portal, and cancelling from the wrong place will not work.

Cancel if you subscribed via the iOS app store

If you downloaded Noom from the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription settings, not within the Noom app itself.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find and tap Noom (it may appear as "Noom Weight" or another variant).
   • If you don't see it, scroll down to check the full list.
3. Tap Cancel Subscription.
   • Apple will ask for a reason (optional) and confirm the cancellation.
4. Confirm the cancellation when prompted.
   • You will receive an email from Apple confirming the cancellation.
   • You will retain access to Noom until the end of your current billing cycle.

Warning: Deleting the Noom app from your home screen does NOT cancel the subscription. Your account will continue to auto-renew, and Apple will keep charging you. You must cancel within Apple's subscription settings.

Pro tip: Check your confirmation email to confirm the exact date your access ends. Mark your calendar so you know when the paid period finishes.

Cancel if you subscribed via google play store

If you downloaded Noom on an Android phone or tablet through Google Play, you cancel through Google's subscription portal, not the Noom app.

1. Open the Google Play app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Select Subscriptions.
   • You will see a list of all active subscriptions tied to your Google account.
3. Tap Noom.
   • If you see multiple subscriptions, ensure you select the correct Noom plan.
4. Tap Cancel subscription.
   • Google will show you the cancellation date and any remaining access period.
5. Follow the on-screen prompts to confirm.
   • You will receive an email confirmation from Google.

Warning: Uninstalling the Noom app will not stop charges. Google Play will continue billing you on every renewal date until you cancel the subscription directly in Google Play's Subscriptions menu.

Pro tip: Open your Google Play receipt email after cancellation and save it. This proof will protect you if you spot a stray charge later.

Cancel if you subscribed on noom's website

If you signed up for Noom through noom.com and manage your subscription directly with Noom (not through an app store), you cancel within your Noom account.

1. Log into your Noom account at noom.com.
   • Use the email and password you set up during registration.
2. Navigate to your Account Settings or Subscription Portal.
   • Look for a "Subscriptions," "Billing," or "Account" menu option.
   • The exact label varies by region and app version.
3. Select Cancel Subscription or Manage Subscription.
   • Noom will display your current plan, next billing date, and a Cancel option.
4. Click Cancel Subscription and follow the prompts.
   • Noom may ask why you are cancelling (optional feedback).
   • Confirm the cancellation by clicking a final confirmation button or responding to a confirmation email.
5. Save your confirmation email.
   • Noom will send a confirmation with your cancellation date and the last date of your paid access.

Pro tip: If you cannot find the Subscription Portal on Noom's website, contact Noom Support directly via the Help section in the app or on their website. They can cancel for you via email and provide written confirmation.

What happens after you cancel noom

Cancellation stops future charges, but your access does not immediately disappear. Understanding what you retain and what you lose will help you plan your next steps.

Your access during and after the billing period

When you cancel, auto-renewal stops immediately, but Noom grants you access until the end of your current paid period. For example, if you cancel on 15 January and your monthly renewal was scheduled for 20 January, you can use Noom until 19 January (the last day of the billing cycle you already paid for).

After the paid period ends, the app will be locked and you will not be able to log in. You will see a prompt to restart your subscription if you change your mind.

Your account data and personal information

Cancelling your subscription does not delete your Noom account or the data stored on Noom's servers. Your food logs, progress photos, and health information remain on file unless you explicitly request account deletion.

If you want to delete your account entirely (including all personal data), contact Noom Support and request permanent account deletion. Noom must comply with your deletion request under Singapore's Personal Data Protection Act (PDPA). Request deletion in writing via email to Noom's support team and keep a copy for your records.

Will you get a refund from noom

Refund eligibility depends on which Noom program you subscribed to and how long you have been charged.

Noom weight refund policy

Noom's published refund policy states you may request a refund if you submit your request within 14 days of your first charge. This applies only to the initial charge, not renewal charges.

If you cancel on day 5 of a monthly subscription, you can request a refund. If you cancel on day 20, you are outside the 14-day window and Noom's policy does not guarantee a refund.

However, your consumer rights under the Consumer Protection Act may override Noom's stated policy. If Noom misled you about the service, charged you without clear consent, or delivered a service unfit for its stated purpose, you can request a refund even outside the 14-day window and escalate to CASE if Noom refuses.

Noom med refund policy

Noom Med (which includes prescription medications) has stricter rules. Noom generally does not refund charges once a prescription has been written, as medication cannot be returned. However, if you are within 14 days of the initial charge and have not yet received a prescription, you may qualify for a refund.

If a pharmacist wrote your prescription in error or you experienced an adverse reaction, contact Noom Support and escalate to the Ministry of Health if Noom refuses to help. Medical safety concerns are taken seriously.

How to request a refund from noom

Contact Noom Support within 14 days of the charge you want refunded. Provide your order ID (from your receipt), the date of the charge, and a clear reason for your refund request. Email Noom or use the in-app help chat.

If Noom denies your refund request, contact your bank or credit card issuer and file a chargeback dispute within 90 days of the charge. Your bank can reverse the transaction on your behalf.

Stopee has helped thousands of consumers recover refunds by documenting every step and knowing when to escalate beyond the company's refusal. If you believe your refund request is being unfairly denied, save all communications and consider lodging a complaint with CASE.

Common mistakes to avoid when cancelling noom

Cancellation seems straightforward, but small errors leave you paying for weeks after you thought you had stopped. We have seen countless users make these preventable mistakes.

Deleting the app instead of cancelling the subscription

This is the number one mistake. Removing Noom from your phone does nothing to your subscription. Apple and Google will continue charging you on your renewal date, and Noom will keep your account active. You must cancel within the app store's subscription settings or Noom's website portal.

Cancelling in the noom app instead of the app store

Some users think tapping "Cancel" within the Noom app itself will stop the subscription. It will not. The Noom app has no power to cancel Apple or Google subscriptions; only Apple's Settings or Google Play's Subscriptions menu can do that. If you subscribed via an app store, you must cancel there.

Not saving your cancellation confirmation

If Noom or the app store sends a confirmation email, download and save it immediately. If a stray charge appears in your bank statement two months later, this email is proof you cancelled and will help your bank reverse the charge.

Ignoring "reasons for cancellation" surveys

When you cancel, Noom may ask why. Do not skip this. If you note that the app was not fit for purpose or that you were misled about results, this feedback becomes part of your cancellation record and strengthens any refund dispute later.

Not checking your bank statement after cancellation

Mark your calendar for the day after your paid period ends. Log into your bank and confirm no charge from Noom appears. If a charge does appear, contact your bank immediately with your cancellation confirmation email. The sooner you report it, the faster your bank will investigate.

A checklist for cancelling noom safely

Use this checklist to ensure you have cancelled correctly and protected yourself from further charges.

Why stopee exists to help you cancel with confidence

Cancelling a subscription should be simple, but companies often hide the cancellation process or continue charging after you have cancelled. You deserve transparency and control over your money.

Stopee is built on the belief that every consumer has the right to cancel quickly, without guilt, and without jumping through hoops. Our guides walk you through the exact steps for every major service, flag the traps companies use, and show you your consumer rights. Whether Noom is costing you too much, delivering poor results, or simply no longer fits your life, Stopee empowers you to cancel with proof and confidence.

We have helped thousands of consumers cancel subscriptions, recover refunds, and escalate to authorities when companies refused to listen. If Noom continues to charge you after cancellation or denies a refund you are entitled to, Stopee can guide you through filing a complaint with CASE and your bank.

Noom's official cancellation address

If you need to send a formal cancellation notice to Noom by post or require written confirmation of cancellation, Noom's official address (per their Terms and Conditions, updated 9 December 2025) is:

Noom, Inc.
Legal Department
229 West 36th Street, 10th Floor
New York, NY 10018
United States

You may also reach Noom Support through the Help section in the app or on the Noom website. For disputes or escalations, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315.

Cancelling Noom is your choice, and you have the right to make it without pressure or fear of ongoing charges. Stopee believes every consumer deserves a subscription service that respects their wallet and their goals. If you have cancelled and Noom still charged you, you know where to find help.