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Cancel Revo Fitness: The Right Way
How to cancel revo fitness in singapore: your complete step-by-step guide
Understanding revo fitness and why you might want to cancel
Revo Fitness is a subscription-based gym operator offering 24/7 access to fitness facilities, live and programmed classes, and digital training tools through its mobile app. The brand operates across multiple countries and manages Singapore memberships through Revo Work Pte Ltd.
Your membership gives you flexibility to work out on your schedule, but if your fitness goals have shifted, your budget has tightened, or you've found a gym that better suits your needs, cancelling your subscription is a straightforward process. At Stopee, we understand that fitness commitments don't always align with life changes, and we're here to walk you through every step of ending your Revo Fitness membership with confidence.
What revo fitness offers
Most Revo locations provide round-the-clock gym access, group fitness classes, personal training options, and app-based workout programming. Your local club's specific offerings, class schedules, and facilities vary by location, so your membership experience depends on which club you joined.
When cancellation makes sense
You might choose to cancel if you've relocated, prefer a different gym's facilities or class schedule, want to pause your fitness spending temporarily, or are dissatisfied with service quality. Whatever your reason, Stopee recommends gathering your membership details and payment records before you begin the cancellation process.
Revo fitness membership pricing and plan details
Transparent pricing information helps you understand what you're paying and whether you're eligible for any refunds or credits upon cancellation.
Current pricing for singapore members
Revo Fitness does not publish standardised pricing online for Singapore customers. Membership costs vary significantly by club location, membership tier (day pass, monthly, annual), and any active promotions at the time you joined. To find your exact membership rate, check your most recent invoice, app billing statement, or contact Revo support directly at support@revofitness.com.au.
| Information type | Where to find it | Why it matters |
|---|---|---|
| Your exact monthly or annual rate | Email receipt, app account settings, or bank statement | Confirms what you're being charged |
| Membership term (monthly, annual, etc.) | Original membership agreement or app | Determines your cancellation effective date |
| Renewal date | App billing section or recent invoice | Helps you time your cancellation notice |
| Club location and name | Your membership card or app profile | Required in all cancellation requests |
| Membership ID or account number | Invoice, app profile, or account menu | Speeds up staff verification in-person |
Why confirming your plan matters
Revo requires 30 days' written notice before your cancellation becomes effective. Understanding your current billing cycle ensures you know exactly when your final charge occurs and when your access ends. If you're unsure of your plan details, request them from Revo support in writing so you have a record of their response.
How to cancel your revo fitness membership
Revo Fitness does not allow cancellations through the mobile app, so you must contact the company directly using one of two methods: in-person at your club or by email to support.
Method 1: cancel in person at your local revo club
Visiting your gym in person to cancel is often the fastest way to ensure your notice is received and authenticated immediately.
- Visit your local Revo Fitness club during staffed operating hours (typically during peak morning or evening times when reception staff are present).
- Check your club's hours on the Revo website or app before you visit.
- Avoid visiting during quiet hours when staff may be unavailable.
- Ask to speak with a staff member about cancelling your membership.
- Be clear and direct: "I'd like to cancel my membership and provide written notice."
- Stay calm and professional; staff will help you complete the process.
- Provide your identification (passport, NRIC, or other valid ID) for authentication.
- The club needs to verify your identity matches your membership account.
- Keep your ID ready to speed up the process.
- Confirm your full name and the club location with the staff member.
- This ensures the cancellation notice is attached to your correct account.
- Ask for the staff member's name and the exact date of your cancellation notice for your records.
- Ask the staff member for a receipt or written confirmation of your cancellation notice.
- Pro tip: Request that they print or write the date, your name, and "cancellation notice received" on a receipt.
- Take a photo of this confirmation with your phone.
- Confirm the effective date of your cancellation (typically 30 days from submission).
- Ask when your final access ends and when your last charge will occur.
- Write this date down so you can monitor your account billing.
Method 2: cancel by email
If you cannot visit your club in person due to work commitments, illness, relocation, or other constraints, you can submit your cancellation notice by email. This creates a written record and works just as effectively as in-person cancellation.
- Compose a new email to support@revofitness.com.au.
- Use a professional but friendly tone.
- Subject line example: "Membership Cancellation Notice - [Your Full Name]"
- Include the following information in the email body:
- Your full name (exactly as it appears on your membership).
- The name and location of your Revo club (for example, "Revo Fitness Orchard" or "Revo Fitness Marina Bay").
- Your membership ID or account number (if you have it; check your app or invoices).
- A clear statement: "I am writing to provide written notice of membership cancellation, effective 30 days from the date of this email."
- Optionally, your contact phone number and the email address linked to your account.
- Example email format:
"Dear Revo Fitness Support, I am writing to formally notify you of my intention to cancel my Revo Fitness membership effective 30 days from [today's date]. My details are as follows: Full Name: [Your Name], Club Location: [Club Name], Membership ID: [ID if known]. Please confirm receipt of this cancellation notice and provide the effective cancellation date and final billing date. Thank you, [Your Name]"
- Send the email and keep a copy for your records.
- Revo may take 1-3 business days to respond confirming receipt.
- If you don't hear back within 3 business days, follow up with a second email or call ahead to confirm they received your notice.
- Wait for Revo's written confirmation of your cancellation.
- Pro tip: Revo should email you acknowledging your notice and confirming your effective cancellation date. Save this email.
- If they do not provide confirmation within 5 business days, contact them again to request written confirmation.
- Monitor your account and bank statements.
- You will receive one final charge on your next billing date.
- After that final payment clears, your access should terminate at the end of that paid period.
If you subscribed via app store or google play
Some members sign up for Revo Fitness through Apple App Store or Google Play Store. However, cancelling through those platforms does not cancel your Revo membership, because Revo manages its subscriptions separately.
Warning: If you only unsubscribe from the App Store or Google Play, you will still be charged by Revo and your membership will remain active. You must contact Revo directly using the methods above, even if your original payment method was Apple or Google. Stopee advises double-checking your Revo account after cancelling through app stores to ensure your membership is truly cancelled with Revo.
What happens after you cancel: timeline and access
Understanding the post-cancellation period helps you plan your gym alternative and monitor your billing to catch any errors.
Your 30-day notice period explained
Revo Fitness requires a minimum of 30 days' written notice before your cancellation takes effect. This means your membership and access do not end immediately upon submitting your notice.
During those 30 days, you retain full access to your club, classes, and app features. You will be charged one final time on your next scheduled renewal date (or at the end of your current paid period if fewer than 30 days remain). After that final charge processes, your access will terminate at the conclusion of that paid period.
Timeline example
| Date | What happens |
|---|---|
| Day 1 (today) | You submit written cancellation notice in person or by email |
| Day 1-3 | Revo acknowledges receipt and confirms your effective cancellation date |
| Day 15 (example) | Your next scheduled billing date occurs; your final charge is processed |
| Day 30 (example end date) | Your membership access expires and your account closes |
| Day 30+ | You can no longer access the club or app; membership record is closed |
Your account and data after cancellation
Once your cancellation effective date passes, Revo will close your membership record. Your account will no longer grant you access to the facilities or the mobile app. If you need your membership data, workout history, or any personal information retained or deleted, contact Revo support at support@revofitness.com.au and ask for their data retention and account deletion policies in writing.
Will you receive a refund from revo fitness?
Refund eligibility depends on your situation and Singapore consumer protection law. Stopee strongly encourages you to understand your rights before accepting Revo's "non-refundable" policy at face value.
Revo's stated refund policy
Revo Fitness publishes a non-refundable subscription policy. The company states that all memberships and purchases are non-refundable, and there is no automatic 14-day cooling-off refund or change-of-mind period under their terms.
This means if you cancel mid-membership, you typically will not receive a pro-rata refund for unused days or months. Your final charge will be processed as scheduled, and you will not receive money back once that payment clears.
Exceptions and consumer remedies
Revo's non-refundable policy does not override Singapore consumer law. You may have legitimate grounds for a refund or partial refund if any of the following apply:
- Service defects or non-conformity: If the gym's facilities, services, or app features do not match what was described in their marketing, membership agreement, or advertising, you may be entitled to a remedy (repair, replacement, or refund) under the Consumer Protection (Fair Trading) Act (CPFTA).
- Misleading or false representations: If Revo made false claims about 24/7 access, class availability, hygiene standards, equipment, or other services, and you relied on those claims, you may have grounds to dispute the charges.
- App Store or Google Play refunds: If you subscribed through Apple or Google, those platforms offer a separate 14-day refund window. Contact Apple or Google directly if you paid within their refund period and believe you qualify.
- Service interruption: If your club closed unexpectedly, service was suspended due to external circumstances, or access was unavailable for an extended period without compensation, Revo may owe you a credit or refund.
How to pursue a refund dispute
If you believe you deserve a refund and Revo has declined, Stopee recommends following this escalation path:
- Gather all evidence: membership agreement, advertisements or promotional materials you saw, bank statements showing charges, emails from Revo, and photos or notes documenting service issues.
- Send a formal written request to support@revofitness.com.au stating your specific reason for the refund claim (for example, "facilities not available as advertised" or "service interruption from [date] to [date]").
- Give Revo 14 days to respond in writing. Keep a copy of your request and note the date you sent it.
- If Revo refuses or does not respond, escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).
Your consumer rights in singapore
Singapore's consumer protection framework provides you with rights that exist alongside any company's published policy. Stopee wants you to know these rights so you can advocate for yourself confidently.
Consumer protection (Fair trading) act
The CPFTA protects you from misleading or deceptive conduct by fitness operators, gyms, and subscription services. Under this law, a business must not engage in misleading or deceptive conduct regarding:
- The nature, quality, or standard of services (gym access, facilities, class availability, equipment condition).
- The price or terms of membership (billing cycle, notice period, cancellation process).
- Any representations in advertising, staff conversations, or membership documents.
If Revo's actual service differs from what was promised, you have the right to claim the service is defective and demand remedies such as repair, replacement, or refund under the CPFTA.
Common grounds for disputes
| Situation | Your potential remedy |
|---|---|
| Gym was advertised as "24/7" but frequently closes or is unstaffed | Refund, credit, or membership suspension until service is provided |
| Classes advertised in marketing were cancelled without notice or replacement | Partial refund or credit for the affected period |
| Equipment was broken and not repaired for weeks or months | Credit, refund, or free months to compensate for reduced access |
| You were not informed of auto-renewal or a price increase before charging | Refund of unauthorised charges plus damages |
| Membership terms were unclear or signing process was deceptive | Cancellation without the 30-day notice period; full refund possible |
How to escalate beyond revo
If Revo refuses to acknowledge your complaint or denies your request unreasonably, file a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and advocacy services. You can lodge a complaint online at case.org.sg or by phone. The process is informal and does not require a lawyer.
If Revo's conduct breaches consumer protection law, CASE can pursue the matter on your behalf and may refer the case to the Competition and Consumer Commission of Singapore (CCCS) for enforcement action.
Common mistakes when cancelling revo fitness
Cancelling a gym membership can feel emotionally charged, especially if you're frustrated with the service. Here are the pitfalls Stopee has seen members fall into-avoid them to protect yourself.
Mistake 1: cancelling only through the app
The Revo Fitness app does not have an in-app cancellation option. If you search for a "Cancel Membership" button, you will not find one. Some members mistakenly believe that deleting the app, logging out, or unsubscribing from push notifications cancels their membership. It does not. Your account remains active and billing continues unless you contact Revo directly.
Pro tip: Treat app-based fitness services as having two separate cancellation paths: the app (for notifications) and the company's customer service (for the actual membership). Cancel with Revo support, not in the app.
Mistake 2: only unsubscribing from apple or google without contacting revo
If you joined via App Store or Google Play, you may see a subscription listed under your device's subscriptions menu. Cancelling there feels complete, but Revo's subscription is separate. You will still be billed by Revo, and the gym will not know you want to cancel. Always contact Revo directly in addition to managing app store subscriptions.
Mistake 3: submitting cancellation notice fewer than 30 days before you want to stop paying
Revo's 30-day notice period is fixed and mandatory. If you submit your notice on the 20th but your renewal is on the 25th, your cancellation will not prevent the charge on the 25th. You will still pay for the next period and must wait 30 days from your notice date before access ends. Submit your notice as early as possible to align it with your billing cycle.
Mistake 4: not requesting written confirmation
If you cancel in person and don't get a receipt, or you cancel by email and don't receive a reply, you have no proof that Revo received your notice. If you're later charged and claim you cancelled, Revo can deny receiving the request. Always obtain and save written confirmation of your cancellation notice, including the effective date.
Mistake 5: paying the final charge without questioning it
When your final charge appears, verify that it matches what you were told by Revo. If the amount is higher than expected, contact Revo immediately before the charge clears to dispute it. Once a payment clears, reclaiming it is much harder.
Cancellation checklist: ensure nothing goes wrong
Use this checklist as you move through the cancellation process. Stopee recommends checking off each item before considering your cancellation complete.
| Action | Status |
|---|---|
| Gather membership ID, account number, club name, and full name | ☐ |
| Confirm your current billing date and amount | ☐ |
| Choose cancellation method: in-person or email | ☐ |
| Submit written cancellation notice | ☐ |
| Receive and save written confirmation from Revo (receipt, email, or screenshot) | ☐ |
| Confirm your effective cancellation date and final charge date | ☐ |
| Monitor your bank account for the final charge | ☐ |
| Verify that app access is disabled after the effective date | ☐ |
| Test gym access is revoked after the effective date (try swiping your card or app) | ☐ |
| Keep all documentation for 12 months in case of future disputes | ☐ |
Should you cancel, pause, or switch your membership?
Cancellation is permanent, but you may have other options worth considering before you commit to leaving Revo.
| Option | Best for | How to pursue |
|---|---|---|
| Cancel outright | You've found a better gym or want to stop paying for fitness entirely | Follow the steps in this guide; effective after 30 days' notice |
| Pause or freeze membership | You're travelling, injured, or on a tight budget temporarily | Contact Revo support and ask if they offer a membership pause option; some locations allow 1-3 month freezes |
| Downgrade to a cheaper plan | You want to keep gym access but pay less | Ask Revo support if you can switch to a lower-tier membership (e.g., from unlimited to day-pass-only) |
| Switch to a different Revo location | You've relocated but want to stay with Revo | Contact support and request a membership transfer; this may be faster than cancelling and rejoining |
| Negotiate a discount or trial extension | You're unsure and want to stay if the price drops | Call your local club manager or email support with specific pricing feedback; some gyms offer loyalty discounts |
Before submitting your cancellation notice, spend one moment asking: "Is there any way Revo could meet my needs?" Sometimes a conversation with a manager can unlock a pause period, discount, or class swap that makes your membership worth keeping.
Final steps and next actions
Your journey to cancelling Revo Fitness is now clear. Stopee has walked you through every method, timeline, and consumer protection lever available to you in Singapore. Whether you're moving abroad, switching gyms, or taking a break from fitness, you can cancel with confidence and clarity.
Remember: Revo requires written notice (in person or by email to support@revofitness.com.au), will charge you one final time, and will terminate your access 30 days after you submit your notice. Keep proof of your cancellation, monitor your billing, and escalate to CASE if Revo breaches your consumer rights.
Stopee has helped thousands of consumers cancel unwanted subscriptions, navigate refund disputes, and stand up to unfair billing practices. If you encounter any resistance from Revo or feel that the company is violating your rights, visit Stopee.com to explore your options further and connect with other members who have cancelled their memberships.
Contact information for revo fitness support
Email: support@revofitness.com.au
Method: In person at your local Revo Fitness club during staffed hours
Escalation (if needed): Consumers Association of Singapore (CASE), case.org.sg, or CCCS (Competition and Consumer Commission of Singapore)
You have the right to cancel your membership on your terms. Take action today, and reclaim control of your fitness budget and your time.