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Cancel Riseguide: The Right Way
How to cancel riseguide and reclaim control of your fitness journey
Understanding riseguide and your subscription commitment
Riseguide is a subscription fitness and wellness platform that delivers personalized workout plans, nutrition guidance, and expert coaching through its website and mobile app. You access your content instantly upon subscription, with automatic renewals built in unless you deliberately cancel before your next billing date.
Many subscribers find tremendous value in Riseguide's personalized approach. However, circumstances change. Whether you've reached your fitness goals, found a different platform that suits you better, or simply need to reduce expenses, understanding how to cancel cleanly and on time is essential. Stopee has helped thousands of consumers navigate subscription cancellations across fitness platforms, and this guide walks you through every step specific to Riseguide in Singapore.
How riseguide subscriptions work
Your Riseguide subscription renews automatically on the same date each month or year, depending on your chosen plan. You receive access through the mobile app or website immediately after purchase. Crucially, Riseguide cannot process refunds after the cancellation window closes, so timing matters enormously.
Why cancelling early protects your wallet
If you cancel within 24 hours of your renewal date, you avoid the next charge entirely. Cancel too late, and you'll be billed for another full billing period. This single detail makes advance planning your most powerful cancellation tool.
Riseguide pricing and plan options in singapore
Understanding your plan type helps you identify the correct cancellation method and refund eligibility. Riseguide offers multiple subscription durations at different price points.
| Plan | Duration | Price (USD equivalent) | Trial period | Cancellation urgency |
|---|---|---|---|---|
| 1-Week Plan | 7 days | $9.99 | None | High |
| 1-Month Plan | 1 month | $29.99 | 3 days included | High - cancel by day 27 |
| 1-Year Plan | 12 months | $69.99 | None | Critical - mark calendar 24 hours before renewal |
Pro tip: The 1-Month Plan includes a 3-day trial, meaning your actual paid commitment starts on day 4. If you cancel within 30 days of that paid start date, you qualify for Riseguide's money-back guarantee (covered below).
Stopee recommends checking your payment receipt immediately upon signup to confirm your exact renewal date. Many cancellation delays happen because subscribers don't know when they'll be charged next.
Should you cancel riseguide, or pause instead?
Before you commit to cancellation, consider whether Riseguide offers a pause or freeze feature that might preserve your account without charging you.
When pausing makes sense
If you're taking a short break due to injury, travel, or temporary financial constraint, pausing your subscription (if available) keeps your progress and preferences intact without the cancellation process. Contact support@riseguide.com to ask about pause options before you cancel.
When cancellation is the right choice
Cancel if you've used Riseguide extensively and understand it's not your long-term platform, or if you're switching to a competitor. Cancelling prevents accidental charges and closes the commitment cleanly. Stopee finds that decisive cancellation, done properly, removes stress more effectively than indefinite pauses.
How to cancel riseguide step by step
Your cancellation method depends on whether you subscribed directly through Riseguide's website or app, or via Apple App Store or Google Play. Each path requires different actions, and missing this distinction is the most common cancellation mistake.
Cancelling web or app-direct subscriptions
If you signed up directly through riseguide.com or purchased within the Riseguide app using your email and payment card, follow these steps to cancel immediately.
- Open the Riseguide app on your device
- If using web, log in at riseguide.com with your email and password
- Navigate to your account settings
- Tap "Profile" (bottom right, usually) or your account icon
- Select "Settings" from the menu
- Find and tap "Manage Subscription"
- This section displays your current plan, renewal date, and cancellation option
- Select "Cancel Subscription" and confirm
- Riseguide may ask why you're leaving - this feedback is optional
- You'll receive an on-screen confirmation and an email to your registered address
- Verify cancellation within 24 hours
- Return to your Profile > Settings > Manage Subscription to confirm it now shows "Cancelled" or no active plan
- Check your email for a cancellation confirmation message from Riseguide
Warning: If you don't see a "Manage Subscription" option in settings, you may have subscribed through App Store or Google Play instead (see next section). Ignoring this distinction is why cancellations fail.
Cancelling subscriptions through apple app store or google play
If Riseguide appears in your App Store or Google Play subscription list, you subscribed through Apple or Google, and they control your cancellation and refunds, not Riseguide.
For iPhone users (Apple App Store):
- Open the Settings app on your iPhone
- Tap your Apple ID name at the top
- Select "Subscriptions"
- Find and tap "Riseguide"
- Tap "Cancel Subscription" and confirm
- You keep access until the end of your current billing period
- Apple sends you a cancellation email
For Android users (Google Play):
- Open Google Play Store and tap your profile icon (top right)
- Select "Manage subscriptions"
- Find and tap "Riseguide"
- Tap "Cancel subscription" and follow the prompts
- Google confirms the cancellation instantly
Pro tip: Apple and Google process refunds according to their own policies, not Riseguide's. If you cancel within 48 hours of purchase, you have a better chance of a refund; after that, the policies vary. Stopee recommends cancelling through these platforms immediately if you change your mind, before the 48-hour window closes.
Cancelling via email
If you can't access the app or website, or if you have questions before cancelling, email support@riseguide.com with your request. Include your full name, registered email address, and order number (from your receipt). Riseguide typically responds within 2 business days and will process your cancellation request by return email.
What happens after you cancel riseguide
Understanding your access timeline after cancellation prevents confusion and disappointment.
Your access period after cancellation
You retain full access to all Riseguide content, workout plans, and nutrition guidance until the end of your current paid period. If you cancel on day 15 of a 30-day billing cycle, you can continue using Riseguide until day 30. Your cancellation simply stops the automatic renewal - it doesn't immediately lock you out.
For App Store and Google Play purchases, access continues as managed by those platforms; typically until the billing period ends.
No surprise charges after cancellation
Once you cancel, Riseguide will not charge you again. Your card is no longer linked to automatic renewals. Verify this within a few days by checking your account settings to confirm "Cancelled" or "No active subscription" appears where your plan previously listed a renewal date.
Accessing your data and progress
Riseguide may retain your workout history, saved plans, and preferences for a period after cancellation. If you need to export or download this data before losing access, request it from support@riseguide.com at least one week before your final access date ends.
Refund eligibility and the 30-day money-back guarantee
Riseguide offers a 30-day money-back guarantee for direct web and app purchases. Understanding this window and the conditions is critical to protecting your money.
Direct purchases (web and app)
If you subscribed directly through Riseguide's website or app using your email and card, you qualify for a full refund within 30 days of your initial purchase if you request it. Email support@riseguide.com with your refund request, include your order number, and explain why you're seeking a refund.
Riseguide may ask you to provide evidence that you engaged with the platform - screenshots of completed workouts, logged meals, or saved plans - before approving the refund. This is a reasonable request and protects both you and the company against abuse. Respond promptly with the requested documentation to avoid delays.
Pro tip: Once you're past 30 days, refund requests are considered on a case-by-case basis under Riseguide's subscription policy and terms of service. Refunds are not guaranteed after this window, so act quickly if you're unhappy.
App store and google play purchases
Apple and Google process refunds for in-app subscriptions according to their own policies, not Riseguide's. If you subscribed through either platform, request a refund directly from them, not from Riseguide support. Riseguide has no authority to refund App Store or Google Play charges.
Apple App Store refunds: Contact Apple through Settings > [Your Name] > iTunes & App Store > Purchased > [Find Riseguide] > Report a Problem. Apple typically refunds within 48 hours if the purchase was recent.
Google Play refunds: Open Google Play Store, tap your profile, select "Manage subscriptions," find Riseguide, and tap "View subscription details." If you're within the eligibility window, a refund option appears. Google processes these requests within 1-3 business days.
Consumer protection and legal refund rights in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including digital subscriptions) within 14 days from the date you enter the contract, provided Riseguide's terms meet the Act's disclosure requirements.
If Riseguide fails to provide clear pre-purchase information about auto-renewal, charges, or cancellation procedures, the Consumer Protection (Fair Trading) Act may entitle you to a refund even outside the 30-day window. Stopee recommends documenting Riseguide's terms and your purchase page if you believe your rights have been violated, and escalate to the Consumer Association of Singapore if Riseguide refuses a legitimate refund request.
Common mistakes when cancelling riseguide
Cancellation is straightforward, but small oversights create real problems. Learning what others get wrong protects your money and time.
Mistake 1: cancelling too close to your renewal date
Cancelling within hours of your renewal date often results in the charge going through because Riseguide's billing system processes renewals on a nightly batch schedule. You may not see the cancellation reflected immediately. Stopee strongly recommends cancelling at least 24 hours, preferably 48 hours, before your renewal date. Check your confirmation email for your exact renewal date and set a phone reminder for 2 days before.
Mistake 2: confusing where you subscribed
Attempting to cancel a Google Play subscription through the Riseguide app does nothing because Google Play controls the subscription, not Riseguide. This mistake wastes days and leaves you at risk of unexpected charges. Check your original receipt or credit card statement immediately - if the vendor is "Apple" or "Google," cancel through their platforms. If the vendor is "Riseguide" or the payment processor name isn't recognizable as Apple/Google, cancel through Riseguide's app.
Mistake 3: missing the 30-day refund window
Once 30 days pass from your purchase date, Riseguide's guarantee expires. Refunds after this point are discretionary and often refused. If you're unhappy with Riseguide, contact support@riseguide.com within 25 days of purchase to maximize your chances of approval. Waiting until day 45 or beyond virtually guarantees a refund denial.
Mistake 4: not verifying cancellation
Cancelling is only successful once you confirm it in your account or receive a confirmation email. Many subscribers assume cancellation worked after clicking "Cancel" but never actually verify. Return to your subscription settings 24 hours after cancellation to confirm your plan now displays "Cancelled" or lists no active subscription. This single verification step prevents unexpected charges weeks later.
Mistake 5: deleting the app instead of cancelling
Removing the Riseguide app from your phone does nothing to cancel your subscription. Riseguide's servers continue to track your active subscription and will charge you on renewal day. Cancellation must happen within the app, on the website, or via email - deleting the app is purely a convenience step that happens after you cancel.
Checklist: ensure your riseguide cancellation succeeds
Use this checklist before and after cancelling to catch common errors before they cost you money.
| Action | Timing | Complete? |
|---|---|---|
| Identify where you subscribed (Riseguide app, Apple, or Google) | Immediately | ☐ |
| Find your renewal date on your receipt or in your account | Immediately | ☐ |
| Set a phone reminder for 48 hours before renewal | Today | ☐ |
| Cancel through the correct platform (app, Apple Settings, or Google Play) | 48 hours before renewal | ☐ |
| Receive and save the cancellation confirmation email | Within 24 hours | ☐ |
| Verify cancellation in your account settings the following day | 24 hours after cancellation | ☐ |
Your consumer rights and escalation options
If Riseguide refuses to cancel your subscription or denies a refund you believe you're entitled to, consumer protection laws give you leverage.
When to escalate your complaint
If Riseguide's support team (support@riseguide.com) ignores your cancellation request for more than 5 business days, or refuses a refund without explaining why, escalate your complaint to the Consumer Association of Singapore. They mediate disputes between consumers and businesses and can compel refunds if Riseguide has violated the Consumer Protection (Fair Trading) Act.
Document everything: your original purchase receipt, cancellation request emails, Riseguide's responses, and any charges after you requested cancellation. Stopee has seen the Consumer Association of Singapore successfully recover refunds for subscribers whose legitimate cancellations were ignored or delayed by fitness platforms.
The 14-day legal withdrawal right
Under the Consumer Protection (Fair Trading) Act, you have a 14-day right to withdraw from any distance contract, including digital subscriptions. This right is stronger than Riseguide's 30-day guarantee - you don't need to justify it or provide evidence of use. If Riseguide refuses a refund within 14 days of purchase, mention this statutory right in your next email to support@riseguide.com and reference the Act by name. This often prompts immediate approval.
Final steps: protecting yourself going forward
After you cancel Riseguide, take these final actions to prevent accidental re-subscription and protect your financial data.
Verify one final time after your access ends
On the last day of your paid access period, log into your Riseguide account one more time to confirm your subscription still shows as cancelled. This final check ensures no surprise renewal occurred.
Remove your payment method from your account
After cancellation, consider removing your saved credit card or payment method from your Riseguide account profile. This prevents accidental re-subscription if you log in during a weak moment and are tempted by a promotional offer.
Mark your calendar for future subscriptions
When you subscribe to any fitness or wellness platform in future, immediately note the renewal date on your calendar and set a phone reminder for 3 days before. This single habit prevents most cancellation-related financial stress.
Stopee is here to help you navigate every subscription cancellation with clarity and confidence. We've guided thousands of consumers through fitness platform cancellations, refund disputes, and payment recovery across Singapore and beyond. Whether you've cancelled Riseguide or are preparing to cancel another service, our guides provide the step-by-step instructions and consumer law references you need to protect your money and your time.
Contact information for riseguide support
Official support channels
For cancellations, refund requests, or account questions, contact Riseguide through these official channels:
- Email: support@riseguide.com - respond time typically 2 business days
- Website: riseguide.com (check the website footer for additional contact details or a support form)
- FAQ and help centre: riseguide.com/faq may contain additional guidance on cancellations and billing
Stopee recommends always using official Riseguide channels (email to support@riseguide.com) for cancellation requests, as these create a documented record that protects you if disputes arise. Social media messages and phone calls, while sometimes quicker, offer no paper trail if Riseguide later claims they never received your request.
Your cancellation should be straightforward, your refund legitimate, and your experience with Riseguide positive - even if you're leaving. By following this guide and acting with intention, you reclaim control of your subscription, your billing, and your financial peace of mind.