Manage Rouvy

How to cancel your rouvy subscription and stop paying for virtual cycling

What is rouvy and why you might want to cancel

Rouvy is a virtual cycling and running platform that merges real-world video routes with structured workouts and gamified training features. You get access to augmented-reality route rides, personalised training plans, performance metrics, and cross-device account synchronisation. It's designed for cyclists and runners who want structured indoor training without leaving home.

However, if you've decided Rouvy isn't the right fit for your fitness goals, budget, or training style, you have the right to cancel. At Stopee, we help you understand your cancellation options and protect your money in the process.

Common reasons to cancel rouvy

You might cancel because you prefer other training platforms, want to reduce monthly subscriptions, find the cost unsustainable, or simply stopped using the service. Whatever your reason, cancellation should be straightforward and transparent.

Your consumer rights in singapore when cancelling rouvy

Singapore's Consumer Protection (Fair Trading) Act protects you when buying digital services like Rouvy. Understanding your rights before cancelling puts you in control of the process.

Digital content and the cooling-off period

Rouvy's terms state that once you begin using digital content (like accessing training routes or workouts), the standard 14-day cooling-off right typically does not apply. This means you cannot automatically demand a refund simply because you changed your mind after starting to use the service. However, this does not eliminate your right to cancel the subscription itself.

When you can claim protection

You retain consumer protection if Rouvy fails to deliver the service as promised, if the service contains significant faults, or if the company misrepresents features. Additionally, if you discover misleading billing practices or unauthorised charges, you have grounds to dispute the transaction. Stopee recommends documenting all communications with Rouvy in case you need to escalate a dispute.

Escalation with the consumers association of singapore

If Rouvy refuses to acknowledge a legitimate complaint, you can raise the issue with the Consumers Association of Singapore (CASE). CASE mediates disputes and can pressure companies to resolve fair claims. Keep records of your cancellation request, any automated confirmations, and your billing history.

How to cancel rouvy on the website

If you purchased your Rouvy subscription directly through the website, follow these exact steps to cancel your account and stop recurring charges.

Step-by-step cancellation on rouvy.com

1. Open your web browser and navigate to https://rouvy.com in the address bar.
2. Sign in to your account using your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email recovery link before proceeding.
3. Once logged in, click on your profile icon or username (usually in the top right corner) and select "Account and Membership."
4. In the Account and Membership menu, locate and click "Manage Subscription."
5. Review your current subscription plan, billing date, and renewal price.
   • Note the exact end date of your current billing period before you confirm cancellation.
6. Click the "Cancel Subscription" button.
7. Rouvy will display a confirmation screen. Read the final offer carefully, as Rouvy may suggest a discount or pause option to retain you as a customer.
8. Click "Finish Cancellation" to complete the process.
9. You will receive a confirmation email. Pro tip: save this email for your records. It serves as proof of your cancellation request and will protect you if Rouvy continues to charge you after this date.

What to check after clicking confirm

After you complete the cancellation steps, Rouvy should send you a confirmation email within minutes. Check that it clearly states your subscription has been cancelled and specifies the final date you have access. If you do not receive this email within 15 minutes, log back into your account and verify the subscription status shows "Cancelled" or "Inactive."

How to cancel rouvy if you subscribed via apple app store or google play

If you purchased your Rouvy subscription through the Apple App Store or Google Play Store, you must cancel through those platforms directly. Rouvy cannot process app-store cancellations on your behalf, and attempting to cancel through the Rouvy website will not stop app-store billing.

Cancel your subscription via apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap your profile icon in the bottom right corner (or in the top right on Mac).
3. Select "Subscriptions."
4. Find and tap "Rouvy" from your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Warning: do not tap "Delete App" - this does not cancel your subscription.
6. Apple will ask you to confirm the cancellation. Review the final date you will have access, then confirm.
7. You will see a message confirming your subscription has been cancelled. Apple will also send you a confirmation email.

Cancel your subscription via google play store

1. Open the Google Play Store on your Android device or visit https://play.google.com on your computer.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions" (or "My subscriptions").
5. Find and tap "Rouvy."
6. Tap "Cancel subscription" and confirm your choice.
7. Google will display your final access date and send you a confirmation email shortly after.

Why app-store cancellations require separate action

Apple and Google control billing for all app-store subscriptions. Rouvy receives a cut of the monthly charge, but cannot directly access or disable your app-store subscription. This separation exists to protect your payment information and ensure transparency. It also means you must use the app store's own cancellation system to stop the charges.

What happens after you cancel rouvy

Cancelling your subscription feels like a weight lifted, but knowing exactly what to expect next keeps you in control and prevents unwanted surprises.

When your access ends

After you cancel, your access to Rouvy continues until the end of your current paid billing period. For example, if you cancel on the 15th of a month but your subscription renews on the 1st of next month, you retain full access until that renewal date. You can still use all features, access routes, and view performance metrics during this time. Once that date passes, your account reverts to a free-tier experience with limited functionality, and you will no longer be charged.

Your account data and account recovery

Rouvy retains your account data after cancellation, including your training history, performance metrics, and saved routes. You can log back in at any time to view this information or to reactivate your subscription. This means you can cancel, take a break, and return later without losing your progress.

The pause subscription option as an alternative

Before you confirm full cancellation, consider Rouvy's pause option. You can pause your subscription for up to 180 days without paying recurring charges. Your account data and settings remain intact, and you can resume your subscription whenever you choose. Pro tip: if you're cancelling due to cost or temporary lack of time, pausing may be the better choice than full cancellation.

Will you get a refund when you cancel rouvy

Refund policies are often where companies hide unfavourable terms. At Stopee, we want you to understand exactly where you stand before cancelling.

Rouvy's stated no-refund policy

Rouvy's standard policy states that subscription payments are non-refundable. The company assumes you will trial the service using Rouvy's free trial period before committing to paid access. If you cancel mid-billing-cycle, Rouvy will not refund unused days or weeks of service. This is a common practice in fitness and training software, but it remains worth challenging in specific situations.

Refund exceptions at rouvy's discretion

Rouvy reserves the right to consider refunds on a case-by-case basis. If approved, such refunds may be subject to an early termination fee equal to one month of the Single plan price (approximately S$27.00). This means if you request a refund, Rouvy may grant it but deduct a penalty before crediting your account or card.

Refunds for app-store purchases

If you purchased via Apple App Store or Google Play, refunds are governed by those platforms' own policies, not by Rouvy. To request a refund, contact Apple or Google through their support portals, not Rouvy directly. Apple typically allows refund requests within 45 days of purchase; Google allows 48 hours. Keep your original receipt or purchase confirmation email to support your refund request.

When you might claim a refund outside rouvy's policy

If Rouvy charged you without authorization, if the subscription auto-renewed after you cancelled, or if the service was unavailable for an extended period, you have grounds to dispute the charge with your bank or card issuer. Your payment provider can reverse the transaction or issue a credit, even if Rouvy refuses. This is called a chargeback, and it is your legal right as a consumer in Singapore.

Rouvy subscription plans and pricing in singapore

Understanding Rouvy's pricing structure helps you decide whether the cost justifies the service, or whether cancellation makes financial sense for your situation.

Rouvy's current subscription options

Below are approximate Singapore Dollar (SGD) prices converted from published US Dollar (USD) rates using an approximate exchange rate as of July 15, 2025. Actual billed amounts may vary due to exchange rate fluctuations, currency conversion fees applied by your bank, or local taxes. Always check your most recent invoice for the exact amount charged.

Cost-benefit analysis before cancellation

If you're on the annual plan, cancelling early means you lose the remaining balance. However, the annual rate is significantly cheaper per month (approximately S$20.25 per month) compared to the monthly rate (S$27.00 per month). If you've already paid annually and regret the purchase, contact Rouvy's support team to inquire about refunds or a pause option. You have nothing to lose by asking, and Stopee recommends documenting any response for your records.

Common mistakes when cancelling rouvy

Cancelling a fitness subscription feels straightforward, but small mistakes often lead to continued charges, lost refunds, or confusion about your account status. We hear from frustrated users regularly, and these mistakes are entirely preventable.

Mistake 1: cancelling through the app instead of the website

If you subscribed via the website, cancelling through the Rouvy app will not work. The app does not have a cancellation function for website subscriptions. You must log into https://rouvy.com and cancel through your Account and Membership menu. Failing to do this means your subscription continues to renew, and charges continue to appear on your card.

Mistake 2: confusing app-store cancellation with rouvy account deletion

Deleting the Rouvy app from your phone does not cancel your app-store subscription. You must cancel through Apple App Store or Google Play Store specifically. Many users delete the app, assume they've cancelled, and are shocked to see charges months later.

Mistake 3: not saving your cancellation confirmation email

Once you complete cancellation, Rouvy sends a confirmation email. If you delete this email or don't save it, you have no proof if Rouvy later claims the subscription was never cancelled. Save this email to a folder marked "Cancellations" and keep it for at least 12 months.

Mistake 4: cancelling on the wrong date and losing refund eligibility

Some users cancel after their renewal date, then request a refund for the charge they just incurred. Rouvy will refuse because the payment is processed before cancellation takes effect. If you know you want to cancel, do so before your renewal date. Most services process cancellations within 24 hours, so cancelling a few days early is safe and protects you.

Mistake 5: not checking your bank statement after cancellation

Confirm that Rouvy stops charging you after your final access date. Check your bank statement 2-3 weeks after the end date. If you see another charge, immediately contact Rouvy's support and request a refund for the unauthorised charge. If Rouvy refuses, escalate to your bank and file a dispute. Pro tip: set a calendar reminder to check your statement on the exact date your access should end.

Your cancellation checklist for rouvy

Use this checklist to ensure you cancel correctly and protect yourself from billing errors or disputes.

• Confirm which platform you used to purchase (Rouvy website, Apple App Store, or Google Play Store).
• Log into the correct platform and navigate to your subscription or account settings.
• Note your current billing date and the date your access will end.
• Click "Cancel Subscription" and follow all on-screen prompts to completion.
• Wait for and save the confirmation email Rouvy sends to your inbox.
• Log back into your account 24 hours later to verify the subscription status shows "Cancelled."
• Set a calendar reminder to check your bank statement 2-3 weeks after your final access date.
• If Rouvy charges you after cancellation, contact your bank immediately and request a dispute or reversal.
• Keep all confirmation emails, receipts, and bank statements for at least 12 months.
• If Rouvy refuses to refund an unauthorised charge, escalate to CASE (Consumers Association of Singapore) with your documentation.

How stopee helps you cancel subscriptions safely

Stopee (stopee.com) exists because cancelling should never be a battle. We understand the frustration of navigating confusing cancellation processes, chasing confirmation emails, and worrying whether a service has truly stopped charging you. That's why Stopee has built a comprehensive knowledge base covering cancellation methods for hundreds of services, refund policies, consumer protection laws in Singapore, and step-by-step instructions tailored to your platform.

Stopee has helped thousands of consumers cancel subscriptions confidently, recover lost refunds, and take control of their recurring payments. Whether you're cancelling Rouvy or any other service, Stopee ensures you know your rights, avoid costly mistakes, and keep your money where it belongs: in your account.

Where to send your formal cancellation request

If you need to escalate a cancellation dispute or send a formal letter, use this registered address for VirtualTraining s.r.o. (the company that operates Rouvy).

Rouvy's registered office address

VirtualTraining s.r.o.
Prague
Czech Republic

Send any formal dispute letters via registered mail or email (if available through Rouvy's support portal) to this address. Include your full name, email address, account number, the date you requested cancellation, and a copy of your cancellation confirmation email. Request a written acknowledgement of receipt. Keep copies of everything you send.

If Rouvy's direct support does not resolve your dispute within 14 days, escalate to the Consumers Association of Singapore (CASE) with copies of all your communications, bank statements, and cancellation proofs. Stopee recommends documenting every step of this process-it strengthens your position if you need to pursue a formal complaint or chargeback.