Manage Runkeeper

How to cancel runkeeper in singapore and claim your refund

What runkeeper is and why you might want to cancel

Runkeeper is a mobile and web-based fitness application that tracks running, walking, cycling and other activities using your device's GPS. The platform offers a free tier for basic activity logging, and a paid subscription called Runkeeper Go that unlocks advanced training plans, detailed performance metrics and coaching-style workout programmes.

If you've decided to move on from Runkeeper, you're not alone. Whether you've found a better app, you're scaling back your fitness commitments, or you simply want to stop paying for features you don't use, cancelling your subscription quickly and cleanly is your right as a consumer. At Stopee, we understand that cancellation should be straightforward, not buried in hidden menus or blocked by unclear policies.

When cancellation makes sense

Cancel Runkeeper if you've switched to another fitness app, if you're not using the premium features regularly, or if the monthly charge no longer fits your budget. You might also cancel if you're unhappy with the app's interface, GPS accuracy, or lack of social features compared to rivals like Strava or Apple Fitness+.

What you keep and what you lose

When you cancel your Runkeeper Go subscription, your account and all your historical workout data remain on the platform-cancellation doesn't erase your running logs or progress summaries. However, you lose access to premium features at the end of your current billing period. Your free account continues to work, but advanced metrics and training plans are no longer available to you.

Pricing, plans and what you're paying for

Runkeeper's pricing varies depending on whether you subscribe through their web platform, the Apple App Store or Google Play Store, and your location in Singapore.

Runkeeper go subscription costs in singapore

Prices vary slightly across platforms. Apple App Store subscriptions are often subject to currency conversion and Apple's regional markup, while Google Play subscriptions may display differently depending on your payment method and country settings. At Stopee, we recommend checking your last billing invoice or receipt to confirm exactly which plan you're on and what you're being charged.

Your consumer rights when cancelling runkeeper

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Runkeeper Go. You have the right to cancel a subscription within a reasonable timeframe and to receive clear information about billing, renewal dates and cancellation processes.

What the law says about your cancellation rights

Under the Consumer Protection (Fair Trading) Act, traders must give you transparent information about subscription terms, including the duration of each billing period, the price you'll pay, and how to cancel. If Runkeeper fails to make cancellation obvious or deliberately hides the cancellation button, that breaches fair trading rules. You also have the right to request a refund if the service fails to deliver what was promised or if you cancel within a statutory cooling-off period, depending on how you purchased the subscription.

If Runkeeper refuses to cancel your subscription or doesn't respond to your cancellation request within a reasonable time (typically 14 days), you can escalate to the Consumers Association of Singapore or file a complaint with the Ministry of Sustainability and the Environment. Stopee can help you understand your options if the company becomes uncooperative.

Refund eligibility under consumer law

You may be entitled to a refund under consumer law if you cancel within 14 days of purchase (the statutory cooling-off period in Singapore for distance contracts), or if you can demonstrate that Runkeeper failed to provide the service you paid for. This is separate from Runkeeper's own refund policy, which is often stricter.

How to cancel runkeeper on the web

Cancelling via Runkeeper's website (runkeeper.com) is the clearest and most direct route if you subscribed directly rather than through an app store.

Step-by-step cancellation on runkeeper.com

1. Open runkeeper.com in your web browser and log in using your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the email instructions to reset it.
2. Click the gear icon (Settings) in the top right corner of your dashboard.
   • On mobile browsers, this may appear as a menu icon (three horizontal lines) instead.
3. Select "Purchase History" from the Settings dropdown menu.
   • This section shows all your active and past subscriptions.
4. Locate your active Runkeeper Go subscription in the list.
   • You should see the plan name, the date of your last charge, and the date of your next renewal.
5. Click the blue X button in the "Actions" column next to your subscription.
   • Warning: Some versions of the Runkeeper website display a confirmation pop-up. Make sure you confirm the cancellation by clicking "Yes" or "Confirm"-closing the pop-up without confirming will NOT cancel your subscription.
6. Wait for a confirmation message on screen and check your email for a cancellation confirmation receipt.
   • Pro tip: Forward this email to yourself or save it as a PDF. You'll need proof of cancellation if you later dispute a charge with your bank or credit card company.

Pro tip: Cancel at least 3 to 5 days before your renewal date. Runkeeper's system processes cancellations in batches, and if you cancel too close to the renewal time, you may still be charged for the next period. You can then request a refund using the process outlined below.

How to cancel runkeeper on apple app store (iOS)

If you subscribed to Runkeeper Go through the Apple App Store or iTunes, you must cancel through your Apple account-Runkeeper cannot cancel App Store subscriptions on your behalf, even if you ask.

Cancelling an apple subscription on your iPhone, iPad or mac

1. Open the App Store on your Apple device.
   • On iPhone or iPad, tap the App Store icon on your home screen.
   • On Mac, open the App Store app from your Applications folder.
2. Tap or click your profile icon in the top right corner.
   • On older iOS versions, this may say "Featured" instead of showing a profile icon. If so, scroll down and tap "Manage Subscriptions."
3. Select "Subscriptions" from the menu.
   • You'll see all your active subscriptions listed here.
4. Find Runkeeper in the subscriptions list and tap it.
   • The subscription detail page shows your renewal date and plan name.
5. Tap "Edit Subscription" or the red "Cancel Subscription" button (wording varies by iOS version).
   • Apple will ask you to confirm your reason for cancelling. This is optional feedback and does not affect the cancellation itself.
6. Confirm the cancellation by tapping "Confirm" or "Cancel Subscription" again.
   • You'll receive an on-screen confirmation and an email from Apple confirming the cancellation. Keep this email.

Warning: Apple does not send a separate receipt for subscription cancellations-the confirmation email is your only proof. If you don't receive an email within 10 minutes, check your spam folder or log into appleid.apple.com to verify the cancellation was successful.

Cancelling an apple subscription on the web

You can also cancel through your Apple ID account online without using your device.

1. Visit appleid.apple.com and sign in with your Apple ID and password.
2. Click "Subscriptions" in the left menu.
3. Find Runkeeper in your active subscriptions and click it.
4. Click "Edit" and then "Cancel Subscription."
5. Confirm by clicking "Confirm Cancellation" in the pop-up window.

How to cancel runkeeper on google play store (Android)

Android subscribers must cancel through Google Play Store, just as Apple subscribers use the App Store. Runkeeper cannot process cancellations for app store purchases.

Cancelling your google play subscription

1. Open the Google Play Store app on your Android device.
   • Tap the Google Play Store icon on your home screen.
2. Tap your profile icon in the top right corner.
   • This opens a menu with options like "Manage your account" and "Settings."
3. Select "Manage subscriptions" from the menu.
   • You'll see a list of all your active subscriptions.
4. Tap "Runkeeper" in the subscriptions list.
   • The subscription detail page shows your renewal date, plan type and payment method.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask you to confirm why you're cancelling and offer you options like pausing the subscription instead. You can skip these-they're optional surveys.
6. Confirm the cancellation by tapping "Cancel subscription" again in the final prompt.
   • You'll see a confirmation message, and Google will send you a confirmation email.

Pro tip: If you encounter errors when cancelling in Google Play, take a screenshot of the error message, then contact Runkeeper support at support@runkeeper.com. Include your email address, the error details and your Google Play order number (found in your Google Play purchase history). Stopee has seen cases where Google Play subscriptions appear to cancel but continue billing-having documentation of your cancellation attempt protects you if this happens.

What happens after you cancel runkeeper

Cancelling a subscription is only the first step. Understanding what changes and when is crucial to avoid surprises on your next billing statement.

Immediate changes and access

When you cancel, Runkeeper stops future automatic renewals. Your premium access continues until the end of your current billing period-so if you're billed monthly on the 15th and you cancel on the 20th, you keep full access until the 15th of next month. After that date, your account reverts to the free tier, and premium features lock behind a paywall.

Your account, login and all historical workout data remain intact. Cancellation does not delete your activity log, training plans or progress summaries. You can still view your past workouts and statistics on the free version.

Your account and data after cancellation

If you want to completely erase your Runkeeper account and all associated data, you must take a separate step: request account deletion. This is distinct from cancelling your subscription. To delete your account entirely, log into runkeeper.com, go to Settings and look for "Delete Account" or contact support@runkeeper.com to request deletion. Be aware that deletion is usually permanent and cannot be reversed.

Pro tip: Before you cancel, download or screenshot any workout data you want to keep. Some runners like to export their running history to another app or a personal archive. Stopee recommends exporting your data while you still have access to premium features, as some export options may be locked to free users.

How to request a refund from runkeeper

Refund policies are often buried or unclear, but you have rights. Stopee advocates for transparency, and Runkeeper's refund process is worth understanding before you cancel.

Refunds for direct web subscriptions and google play

If you subscribed directly through runkeeper.com or Google Play Store, refunds are considered on a case-by-case basis. Runkeeper does not offer automatic refunds-you must request one.

1. Contact Runkeeper support at support@runkeeper.com with the subject line "Refund Request."
2. Include the following information in your email:
   • Your full name and email address associated with your Runkeeper account.
   • Your last billing date and the amount you were charged.
   • Your order or transaction ID (found in your Purchase History or payment confirmation email).
   • A clear, brief reason for requesting a refund (e.g., "Subscription not cancelled in time" or "Service did not meet my expectations").
3. Send the email and keep a copy for your records.
4. Wait for a response from Runkeeper support within 5 to 10 business days.
   • Warning: Runkeeper's support response time varies. If you don't hear back within 2 weeks, follow up with a second email or escalate to the Consumers Association of Singapore (see below).

Refund eligibility depends on how recently you were charged and how long you've had access. Recent charges (within 7 to 14 days) are more likely to be approved than older ones. Runkeeper's supplementary terms note that refunds may not be available for fees paid once a subscription is already active, though this is vague and varies by situation.

Refunds for apple app store purchases

Runkeeper cannot refund App Store purchases-Apple controls all refunds for subscriptions bought through iTunes or the App Store. You must request a refund directly from Apple.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Runkeeper charge you want refunded in your purchase history.
3. Click the charge and select "I'd like to request a refund."
4. Choose your reason from the dropdown (e.g., "I didn't mean to purchase this" or "I'm not satisfied with the app").
5. Click "Submit" and add any additional context if needed.
6. Apple will respond within 1 to 3 business days.
   • Pro tip: Apple typically refunds accidental purchases and charges made within the past 90 days, but may decline refunds for older charges or if you've used the service extensively. Being honest about your reason increases your chances.

Alternatively, you can contact Apple Support by phone or through their website to request a refund if the online form doesn't work.

Using consumer law if runkeeper refuses a refund

If Runkeeper or Apple denies your refund and you believe you're entitled to one under the Consumer Protection (Fair Trading) Act, you have escalation options. Write to Runkeeper support again, citing the specific consumer protection law and your grounds for the refund. If they ignore you or refuse unreasonably, file a complaint with the Consumers Association of Singapore or the Ministry of Sustainability and the Environment. Stopee has helped users successfully challenge unfair refund denials by documenting their communications and referencing local consumer law.

Common mistakes when cancelling runkeeper

Cancellation seems simple, but small missteps can leave you paying for another month or locked out of your account. We see these mistakes often, and we want you to avoid them.

Mistake 1: closing the confirmation pop-up without confirming

On Runkeeper's website, clicking the blue X button opens a confirmation pop-up. If you close this pop-up by clicking outside it or pressing Escape, your cancellation is NOT processed. You must click "Confirm" or "Yes" to finalize the cancellation. Always wait for the final confirmation message on screen.

Mistake 2: cancelling through the app instead of the account settings

Some users try to cancel Runkeeper by uninstalling the app. Uninstalling does nothing-your subscription remains active and will continue to bill. You must cancel through the website (for web subscriptions) or the app store account (for Apple or Google Play subscriptions). At Stopee, we emphasize: app deletion ≠ subscription cancellation.

Mistake 3: assuming the app store cancels for you if you ask runkeeper

If you subscribed via Apple or Google Play and contact Runkeeper support asking them to cancel, they will tell you they cannot. They'll direct you back to the app store. There's no back-door way to cancel an app store subscription-you must do it yourself through Apple Account or Google Play. Waiting for Runkeeper to do it will not work and will waste your time.

Mistake 4: not checking your email for a confirmation receipt

After cancelling, always check your email (including spam and promotions folders) for a confirmation from Runkeeper, Apple or Google. If you don't receive a confirmation within 12 hours, assume the cancellation failed and try again. Save this email as proof in case you're incorrectly charged after cancellation.

Mistake 5: cancelling after the renewal has already processed

If your renewal date is the 1st of the month and you cancel on the 2nd, you've just paid for another month and will lose that money unless you request a refund immediately. Always cancel 5 to 7 days before your expected renewal date. Check your Purchase History to see exactly when your next renewal is scheduled, and cancel well before that date.

A checklist for successful runkeeper cancellation

Use this checklist to ensure you cancel cleanly and protect yourself from accidental recharges.

• Check your email and find your last Runkeeper invoice or receipt to confirm your renewal date.
• Cancel at least 5 days before your next renewal date.
• If you subscribed via web, log into runkeeper.com, go to Settings > Purchase History, and click the X button. Confirm the pop-up.
• If you subscribed via Apple App Store, cancel in your Apple ID account (Settings app or appleid.apple.com).
• If you subscribed via Google Play, cancel in Google Play Store > Subscriptions > Runkeeper.
• After cancellation, check your email for a confirmation receipt within 12 hours. Save it.
• Verify that your subscription shows as "Cancelled" or "Not Renewing" in your account 24 hours later.
• If you're charged again after cancellation, contact Runkeeper support immediately with your cancellation confirmation email and request a refund.
• If Runkeeper refuses to refund an unwanted charge, escalate to Apple, Google or the Consumers Association of Singapore.
• Before cancellation, export or screenshot any workout data you want to keep.

Why stopee can help you cancel with confidence

Subscription cancellations should be painless, but companies often make them intentionally difficult. That's where Stopee comes in. At Stopee, we've helped thousands of consumers cancel subscriptions, understand their rights and recover money through refunds or chargebacks. Whether you're cancelling Runkeeper, disputing a charge, or escalating a complaint to a regulator, Stopee gives you the step-by-step guidance and consumer law references you need to win.

Our mission is simple: you should never feel trapped by a subscription. If Runkeeper won't cancel your account, won't refund an unfair charge or won't respond to your requests, Stopee can help you understand your legal options and take action. We've saved users thousands of dollars by helping them navigate refund policies, document their communications and escalate to the right authorities.

Stopee is your partner when cancellation gets tough. Start here, follow our steps carefully, and if you get stuck, come back to Stopee for deeper support and escalation guidance.

Key takeaways: your path to cancellation

Contact information for runkeeper support and escalation

If you face resistance during cancellation or need to request a refund, use these contact details to escalate your case.

Direct support and cancellation requests

Email Runkeeper directly at support@runkeeper.com with your cancellation request or refund inquiry. Include your full name, email address, account details and a clear description of the issue. Expect a response within 5 to 10 business days, though response times vary. Stopee recommends sending important requests via email (not in-app chat) so you have a paper trail.

Consumer protection escalation in singapore

If Runkeeper ignores your cancellation or refund request, or refuses to honor your consumer rights, escalate to these authorities:

• Consumers Association of Singapore (CASE): Visit case.org.sg or call 6100 0315. CASE handles complaints about unfair trading practices and can mediate disputes between you and traders like Runkeeper.
• Ministry of Sustainability and the Environment (MSE): File a complaint at www.mse.gov.sg if you believe Runkeeper has violated the Consumer Protection (Fair Trading) Act.
• Your bank or credit card issuer: If Runkeeper continues charging you after cancellation, contact your bank and request a chargeback or reversal. Provide proof of your cancellation confirmation email.

Stopee has walked users through successful escalations to CASE and MSE, and we know the documentation and tone that regulators respond to. If you're considering escalation, Stopee can help you prepare your case.

Cancelling Runkeeper is your right, and you deserve clarity and respect throughout the process. Follow the step-by-step instructions above for your platform, save your confirmation email, and cancel at least 5 days before your next renewal. If complications arise-if you're charged after cancellation or if Runkeeper refuses to respond-remember that consumer law is on your side. Stopee has helped thousands of consumers cancel unfair subscriptions, recover refunds and hold companies accountable. Your journey to cancellation freedom starts here.