Manage Tempo

How to cancel tempo fitness and reclaim your subscription in singapore

What tempo is and why you might want to cancel

Tempo is a subscription-based fitness platform that delivers AI-driven workout plans, guided strength training, and a connected smart home gym experience. You purchase access either through the Apple App Store (iOS) or directly via Tempo's website. If your fitness priorities have shifted, your budget has tightened, or you've found a better alternative, cancelling is your right - and Stopee is here to help you do it correctly, without surprises.

How tempo's subscription model works

Tempo operates on a tiered subscription system with different pricing depending on where you buy. If you subscribed via iOS, Apple handles your billing and cancellation. If you signed up on Tempo's website, you manage cancellation through your Tempo account or by contacting Tempo support directly. This split is crucial: cancelling in the wrong place won't stop your charges. At Stopee, we've seen thousands of users accidentally keep paying because they cancelled in one system but not the other.

Your consumer rights in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription and pursue a refund if Tempo fails to deliver as advertised, charges you without clear consent, or misleads you about billing. If Tempo refuses a legitimate cancellation or refund, you can escalate to the Consumers Association of Singapore (CASE). Stopee always recommends understanding these protections before you cancel.

Tempo pricing plans and current rates

Here's what Tempo subscriptions cost in Singapore dollars, sourced from verified app store data and Tempo's official materials.

If you're on an annual or 6-month plan, cancelling now stops future charges but typically doesn't trigger an immediate refund for the unused period - though Stopee always recommends asking Tempo's support team directly about your specific situation.

How to cancel tempo on iOS

If you purchased Tempo via the Apple App Store, you must cancel through Apple's subscription management system - not by deleting the app or logging out of your Tempo account.

Step-by-step iOS cancellation

1. Open your iPhone or iPad and launch the App Store app.
2. Tap your profile icon in the top right corner (the circular account avatar).
3. Select Subscriptions from the menu.
4. Scroll down and find Tempo in your active subscriptions list.
5. Tap on Tempo to open its details page.
6. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm - you may see retention offers or reasons why to keep the subscription.
   • Proceed to confirm cancellation.
7. Check that the status changes to Expires [date] rather than Renews [date].
8. Screenshot this confirmation screen for your records.

Pro tip: Cancel at least 24 hours before your renewal date. Apple's system can take up to an hour to process, and you want a safety margin. Warning: Do not rely on uninstalling the app or deleting your account to stop billing - both are common mistakes that leave your subscription active and your card still charged.

What to expect after iOS cancellation

You retain full access to Tempo until the end of your current billing period. After that date, your account locks and you lose access. You will not be charged again. If your next billing date was in 5 days, you have 5 days of access remaining.

How to cancel tempo web membership

If you subscribed directly through Tempo's website (tempo.fit), you cancel through your member account portal, email, or phone.

Cancellation via the member portal

1. Visit tempo.fit and log in with your email and password.
2. Navigate to Account Settings or My Membership (usually in the top menu or user profile dropdown).
3. Look for Subscription, Billing, or Membership Status.
4. Select Cancel Subscription or Cancel Membership.
   • Tempo may display a retention offer or ask why you're cancelling.
   • You may skip this or provide feedback, then confirm cancellation.
5. You should receive an email confirmation with your cancellation date and final access deadline.
6. Save this email for your records.

Pro tip: If you purchased a discounted annual plan, cancelling before the annual renewal saves you from an unexpected charge. Check your confirmation email or account page for the exact renewal date.

Cancellation via email or phone

If you can't find the cancellation option online or prefer direct contact, reach out to Tempo's support team.

• Email: hello@tempo.fit - subject line "Cancel my Tempo subscription" - include your account email and full name.
• Phone: The Tempo support number listed is +1 833 1966 1777 (note: this is a US number; call costs may apply for Singapore callers).

When you email, include your billing email address, account name, and the date of your last charge. Request written confirmation of cancellation with an effective date. This paper trail protects you if a charge appears later. Stopee always recommends written confirmation for web cancellations.

Understanding tempo's refund policy

Refunds are limited - but your consumer rights in Singapore offer some protection if Tempo has breached its obligations to you.

Refunds for iOS app store purchases

Tempo's iOS terms state that once a charge goes through, refunds are not available except where required by law. However, Apple's App Store allows a 14-day refund window for subscriptions in some cases. To request a refund:

1. Visit reportaproblem.apple.com or go to your receipt email from Apple.
2. Select the Tempo subscription charge you want to refund.
3. Click Request a Refund and select your reason (e.g., "Accidentally purchased" or "Doesn't match description").
4. Apple reviews your request within 48 hours; approved refunds appear in 5-10 business days.

This is Apple's decision, not Tempo's, so Tempo cannot override it. If Apple declines your refund request and you believe Tempo misled you about features or billing, you can file a complaint with CASE.

Refunds for web membership purchases

Tempo's web memberships include a 30-day "risk-free" trial. If you cancel within 30 days of signing up, you avoid future charges but do not receive a refund for the current period. After the trial ends, cancellation stops future billing but Tempo does not offer automatic refunds for the current billing period.

Exception: If Tempo failed to deliver the service (technical outages, inaccessible features, or billing errors), you may qualify for a partial refund or credit. Contact hello@tempo.fit with evidence (screenshots, dates of outages) and request a refund under your consumer protection rights. Stopee has seen Tempo grant credits in genuine service failure cases.

Common mistakes when cancelling tempo

Cancellation feels straightforward, but small errors can leave you paying for months longer than you intended.

Mistake 1: cancelling only the app, not the subscription

Uninstalling the Tempo app does not cancel your subscription. Your card keeps getting charged every month. You must cancel the subscription itself through the App Store (iOS) or Tempo's website (web). Stopee often hears from users who thought deleting the app was enough - only to discover months of phantom charges later.

Mistake 2: confusing cancellation date with final access date

When you cancel, your access usually continues until the end of the current billing period. If you cancel on day 15 of a 30-day cycle, you have 15 more days of access, then lose it. You are not charged for those remaining 15 days. Check your confirmation email for the exact "expires on" date.

Mistake 3: not waiting for confirmation

After you click "Cancel," wait for a confirmation page or email. If neither appears within a few minutes, assume the cancellation failed and try again. Screenshot both the confirmation screen and your subscription settings showing "Expires [date]" instead of "Renews [date]."

Mistake 4: cancelling in the wrong platform

iOS and web subscriptions are separate. If you have both (e.g., a trial on web and a paid subscription on iOS), you must cancel both. Many users think one cancellation covers all access - it doesn't. Log into both systems and confirm each subscription is cancelled.

What happens after you cancel tempo

Cancellation is a relief, but you should understand what changes and what remains.

Access and account status

You retain full access to Tempo until your current billing period expires. After that date, your account locks and you cannot stream workouts, view your progress, or log in. Your data (workout history, preferences, saved routines) remains on Tempo's servers, but you cannot retrieve it. If you want to delete your account and data entirely, contact hello@tempo.fit in writing and request account deletion under Singapore's Personal Data Protection Act (PDPA). Stopee recommends requesting this in writing so you have proof of your request.

Billing confirmation

Monitor your credit card or bank statement for the next 30 days. You should not see any new Tempo charges. If a charge appears after your cancellation date, contact Tempo support immediately and provide your cancellation confirmation email. If Tempo doesn't refund the erroneous charge within 7 days, file a dispute with your bank or credit card company - this is a chargeback, and it's your legal right under Singapore's financial services regulations.

Reactivation and re-subscribing

If you change your mind, you can re-subscribe to Tempo at any time through the same platform (iOS or web). Tempo does not penalize reactivation. Your old data may or may not be recoverable - this depends on how long you were inactive and Tempo's data retention policy.

Your consumer rights and how to escalate

Singapore's Consumer Protection (Fair Trading) Act protects you if Tempo breaches its subscription obligations.

When you have a legitimate complaint

You have the right to cancel and pursue redress if:

• Tempo charged you without clear, upfront consent (e.g., hidden auto-renewal).
• The service doesn't match the description (e.g., workouts are inaccessible, the app crashes constantly, or AI features don't work).
• Tempo refuses to process your cancellation request.
• Tempo charges you after you cancelled.

Escalation steps

1. Document everything: take screenshots of your subscription status, billing records, cancellation confirmations, and any support emails.
2. Contact Tempo support and describe the issue. Request a written response.
3. If Tempo doesn't respond within 7 days or refuses your claim, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.
4. CASE will mediate between you and Tempo at no cost to you.
5. If mediation fails, you can pursue legal action in the Small Claims Tribunal (for claims under SGD 10,000) or District Court.

Stopee always advises keeping detailed records from day one - they are your strongest proof if escalation becomes necessary.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself after.

Should you cancel or keep tempo?

Before you cancel, ask yourself these questions.

Reasons to cancel tempo

• You've stopped using it (more than 2 weeks of inactivity).
• You've found a cheaper or better alternative.
• The AI workouts don't match your fitness level or goals.
• The app is buggy or frequently inaccessible.
• You're tight on budget and need to cut discretionary spending.
• You've reached your fitness goals and no longer need structured coaching.

Reasons to keep tempo

• You use it at least 3 times per week and enjoy it.
• The personalized programming is helping you progress.
• You're in the first 30 days (still within the risk-free trial).
• You value the smart home gym integration and can't replicate it elsewhere.
• You're mid-commitment on an annual plan and have already paid (cancelling now doesn't refund, so you might as well finish the year).

If you're on the fence, try pausing notifications for a week - if you don't miss Tempo, cancellation is likely the right choice. If you find yourself coming back, it's worth keeping. Stopee's philosophy is that a subscription is valuable only if you use it consistently.

Contact details and cancellation address

If you need to reach Tempo or escalate your cancellation issue, here are the official contact methods.

Tempo support channels

• Email: hello@tempo.fit
• Phone: +1 833 1966 1777 (US-based; international charges may apply)
• Website: tempo.fit
• App Store (iOS): Search for Tempo in the Apple App Store, then use the support link in the app's listing

If you need to send formal notice

For written cancellation or formal complaints, email hello@tempo.fit with subject line "Formal Cancellation Notice" and include:

• Your full name and account email.
• Your subscription start date and plan type.
• Your requested cancellation effective date.
• A request for written confirmation of cancellation.

Tempo will respond within 5-7 business days. If they don't, escalate to CASE (www.case.org.sg, 6100 0315).

Final takeaway and next steps

Cancelling Tempo is straightforward if you know which platform you're on and follow the right steps for that platform. iOS subscribers cancel through the App Store; web subscribers cancel through their account or email Tempo directly. After you cancel, you retain access until your renewal date, and then your subscription ends. Refunds are limited by default, but Singapore's consumer protection laws give you recourse if Tempo has misled you or failed to deliver.

Keep your cancellation confirmation, monitor your bank statements for the next month, and know that CASE is there to back you up if a phantom charge appears. At Stopee, we've helped thousands of consumers cancel subscriptions cleanly and claim refunds they deserve. Visit Stopee.com to explore guides for cancelling other services, compare subscription alternatives, and access our consumer rights toolkit. You've got this - and you're not alone in the cancellation journey.