Manage Deliveroo

How to cancel deliveroo in singapore and get your refund

What is deliveroo

Deliveroo is a food delivery app that connects you with restaurants across Singapore, from hawker stalls to fine dining, and gets your order to your door via independent riders. You place orders through the Deliveroo app or website, partner restaurants prepare the food, and riders handle the delivery. The platform handles customer support, but responsibility for issues depends on who caused them - the restaurant, the rider, or Deliveroo itself.

How deliveroo works in singapore

The system is straightforward: you browse restaurants, place an order, track it in real time, and pay via card, e-wallet, or credit balance. Deliveroo operates the platform and manages disputes, but the restaurant prepares your food and the rider delivers it. This shared responsibility matters when something goes wrong, because you may need to contact either the restaurant or Deliveroo depending on the issue.

Why customers cancel deliveroo

You might cancel a single order if it takes too long or if you change your mind. You might cancel Deliveroo Plus, the subscription service that offers free delivery on orders over S$38, if you are not using it enough to justify the monthly cost. Understanding why you are cancelling helps you choose the right cancellation method and know what refunds you can expect.

Deliveroo pricing in singapore

Deliveroo's costs vary based on delivery distance, restaurant markup, and whether you hold an active subscription - knowing what you are paying for helps you decide if cancellation makes sense.

Subscription plans and costs

If you signed up for a free trial or a monthly tier and now realise the subscription does not match your ordering habits, cancelling within the cooling-off period is your best option to avoid ongoing charges.

Should you cancel deliveroo

Before you cancel, consider whether you are cancelling an order, a subscription, or your entire account - each has different refund rules and timings.

When cancelling an order makes sense

Cancel a single order if you change your mind, the estimated delivery time is too long, or the restaurant is unavailable. Cancelling before the restaurant starts preparing your food usually means a full refund. If you cancel after preparation begins, you may be charged the full order price plus delivery fees, depending on whether the rider has already left the restaurant.

When cancelling your deliveroo plus subscription makes sense

If you subscribed to Deliveroo Plus but rarely order, or if you switched to a competitor's delivery app, cancelling saves you money immediately. You keep the benefits for the rest of your current billing period, and if you cancel within 14 days of sign-up or within 14 days of a free trial ending, you are entitled to a full refund under Singapore's consumer protection law.

How to cancel an order on deliveroo

Cancelling a single order takes less than a minute if you act before the restaurant starts cooking - after that, refunds become complicated.

Cancel via the deliveroo app or website

1. Open the Deliveroo app or log in to deliveroo.com.sg in your browser.
   • Make sure you are logged into the account that placed the order.
2. Tap or click on "Active Orders" or "Your Orders" in the menu.
   • This shows orders you have placed that are currently being prepared or delivered.
3. Find the order you want to cancel and tap or click it.
   • You will see the order summary, including the restaurant name, items, and current status.
4. Look for a "Cancel Order" or "Cancel" button and tap or click it.
   • The button appears prominently in the order details screen.
5. Confirm the cancellation when prompted.
   • Deliveroo will ask you to confirm - this is your last chance to stop the cancellation.
6. Check your email or app notification for confirmation.
   • You should receive a cancellation confirmation within minutes, along with refund details.

Pro tip: Act fast - the "Cancel Order" button disappears once the restaurant receives your order and starts preparing it. If you see "Order Confirmed" or "Being Prepared", you may not be able to cancel without a charge.

Warning: If the rider has already collected your order from the restaurant, Deliveroo may not allow a cancellation. If the app refuses to let you cancel, contact Deliveroo support immediately through the app or email - explain that you want to cancel before the rider delivers the order.

Cancel via deliveroo customer support

1. Open the Deliveroo app and go to "Help" or "Support" (usually at the bottom of the menu).
   • Tap the question mark icon or "Help & Support" link.
2. Select "Orders" and then "Cancel an order".
   • Deliveroo will show you a list of options.
3. Choose the order you want to cancel and provide a reason.
   • Select from options like "Changed my mind", "Order taking too long", or "Restaurant issue".
4. Submit your cancellation request.
   • A support agent will review your request and process the refund if eligible.

Pro tip: If the app cancellation button is not working, contacting support this way documents your cancellation request and gives you a record if a refund dispute arises later.

How to cancel deliveroo plus subscription

Cancelling your Deliveroo Plus membership stops future charges immediately, though you retain benefits until the current billing period ends - unless you cancel within the 14-day cooling-off period and qualify for a full refund.

Cancel deliveroo plus via the app

1. Open the Deliveroo app and tap your profile icon (usually top right).
   • Your profile icon shows your name or initials.
2. Go to "Subscriptions" or "Deliveroo Plus".
   • This section shows your current subscription status and renewal date.
3. Tap "Manage Subscription" or "Cancel Subscription".
   • You will see your subscription details and cancellation options.
4. Select "Cancel Deliveroo Plus".
   • Deliveroo may ask why you are cancelling - this is optional, but your feedback helps the company improve.
5. Confirm the cancellation.
   • Review the final confirmation screen to ensure you understand your refund eligibility.
6. Save your cancellation confirmation.
   • Screenshot the confirmation or note the date - you need this if you pursue a refund claim later.

Pro tip: Cancel near the end of your billing period if you want to use your subscription benefits for as long as possible. Cancelling immediately stops future renewals, but you keep access until the current period expires.

Cancel deliveroo plus via the website

1. Log in to deliveroo.com.sg.
   • Use the same email and password as your app account.
2. Click your profile or account icon (usually top right).
   • A dropdown menu will appear.
3. Select "Account Settings" or "My Account".
   • This takes you to your account details page.
4. Click "Subscriptions" or "Manage Subscriptions".
   • Your current subscription appears with a renewal date.
5. Click "Cancel Subscription" next to Deliveroo Plus.
   • A confirmation dialog will appear.
6. Confirm your cancellation.
   • You will receive an email confirmation within minutes.

Pro tip: If you cannot find the "Cancel Subscription" button on the website, try the app instead - Deliveroo's web interface sometimes lags behind the app version.

Cancel deliveroo plus by contacting support

1. Go to Deliveroo's Help & Support page at deliveroo.com.sg/legal or open the app and tap "Help".
   • Search for "cancel subscription" or "Deliveroo Plus".
2. Click "Contact Us" or "Email Support".
   • This opens a contact form or reveals Deliveroo's support email address.
3. Write a clear cancellation request.
   • Include your full name, email address, order account ID (if available), and the words "I request to cancel my Deliveroo Plus subscription effective immediately".
4. Send your email and keep a copy.
   • Support will reply within 1-2 business days with a cancellation confirmation.

Pro tip: Email cancellation creates a paper trail - useful if you later dispute a charge that appears after your cancellation date. Always keep your email confirmation.

Refunds and what to expect

Refund eligibility and timing depend on whether you cancelled an order, a subscription, or both - and how quickly you acted.

Refunds for single orders

• You receive a full refund if you cancel before the restaurant begins preparing your food. Vouchers or discounts applied to the order may not be refunded separately.
• If you cancel after preparation starts, you are typically charged the full order price and delivery fee. Some restaurants may grant partial refunds at their discretion, but Deliveroo does not guarantee a refund in this case.
• If Deliveroo or the restaurant cancels your order (not you), you receive a full refund with no exceptions.
• Refunds are issued to your original payment method within 5-10 business days, though most e-wallet refunds appear within 1-2 days.

Refunds for deliveroo plus subscription

• You are entitled to a full refund if you cancel within 14 days of signing up or within 14 days of a free trial ending. This is a statutory consumer right under Singapore's Consumer Protection (Fair Trading) Act.
• If you cancel outside the 14-day window, no refund is due, but your subscription stops renewing immediately.
• You keep all subscription benefits (free delivery, rewards, discounts) until the current billing period ends, even after cancellation.
• Refunds for subscription cancellations are processed within 14 days of the cancellation date, issued to your original payment method.

Pro tip: If you signed up for a free trial and did not explicitly cancel before it ended, check your account immediately - Deliveroo may have charged you for the first month. If so, you still have a 14-day window from the first charge to claim a refund.

Your consumer rights in singapore

You have legal protections when cancelling Deliveroo services, and Stopee is here to help you understand them - these rights exist to protect you if Deliveroo refuses a refund or plays games with timing.

Cooling-off period and subscription cancellation

Under the Consumer Protection (Fair Trading) Act, you have a statutory 14-day cooling-off period for subscription services bought online. This means you can cancel Deliveroo Plus within 14 days of sign-up (or 14 days after a free trial ends) and claim a full refund, no questions asked. Deliveroo cannot ask you why you are cancelling or charge an admin fee.

If Deliveroo refuses to refund you within this window, you can escalate to the Consumers Association of Singapore (CASE) or the Office of Fair Trading, Singapore's consumer protection authority.

Faulty orders and product liability

If you receive a wrong, damaged, or contaminated order, you have the right to a refund or replacement under the Sale of Goods Act, regardless of how long ago you ordered. Deliveroo must refund you unless it can prove the damage occurred after delivery - for example, you dropped the bag yourself. Document the issue with photos and report it to Deliveroo support immediately.

Escalation and your next steps

If Deliveroo does not refund you within the promised timeframe, or if support refuses your valid cancellation request, you can file a complaint with CASE or seek advice from Stopee, which has helped thousands of consumers navigate refund disputes and cancellation traps. Stopee provides step-by-step guidance on how to escalate your claim and enforce your rights.

Common mistakes to avoid when cancelling

Cancellation seems simple until something goes wrong - and these mistakes happen to customers every day, often costing them refunds.

Mistake 1: cancelling too late

You see the "Cancel Order" button vanish, panic, and think you are stuck. In reality, you have a brief window after the restaurant receives your order but before the rider picks it up - usually 2-3 minutes. Act fast: tap cancel immediately, and if the button is gone, email support within minutes, stating you cancelled before pickup. Include your order number and the exact time you attempted to cancel. Stopee recommends taking a screenshot of the order status at the moment you try to cancel - this proves your cancellation intent if there is a dispute.

Mistake 2: not keeping your subscription cancellation confirmation

You cancel Deliveroo Plus in the app, but a month later, Deliveroo charges you again. You have no proof of cancellation, and the support agent says there is no record of your request. Always screenshot or save your cancellation confirmation email. Note the exact date and time of cancellation. If a charge appears after cancellation, you have evidence to dispute it with your bank.

Mistake 3: assuming a refund is automatic

You cancelled an order, but your refund takes three weeks to appear. You panic and think you have been scammed. Refunds are not instant - e-wallet refunds usually arrive in 1-2 days, but card refunds can take 5-10 business days depending on your bank. Check your account after 10 days; if the refund is still missing, contact Deliveroo support with your cancellation confirmation and order number. Stopee advises taking screenshots of your payment method and order status to speed up dispute resolution.

Mistake 4: cancelling outside the cooling-off period and expecting a refund

You signed up for Deliveroo Plus 20 days ago, realise you do not use it, and cancel expecting a refund. You are outside the 14-day cooling-off window, so no refund is due. Check your sign-up date carefully before you cancel - if you are within 14 days, act immediately. If you are outside the window, you can cancel to stop future charges, but you will not recover past payments. Stopee helps you calculate whether you are within the window and advises on whether to push back to Deliveroo if the timing is ambiguous.

What happens after you cancel

Cancellation is not the end - understanding what comes next helps you avoid surprise charges and resolve issues faster.

After cancelling an order

Your refund is processed to your original payment method. If you paid by card, refunds take 5-10 business days; if you paid by e-wallet, refunds usually appear within 24 hours. Check your email for a cancellation confirmation - Deliveroo sends this automatically. If you do not see an email within an hour, log into your account and verify the order status shows "Cancelled". If the order still shows as active, contact support immediately.

If the rider has already left the restaurant with your order, your cancellation may fail. In this case, you have two options: accept the delivery and ask the restaurant for a refund, or refuse delivery (the rider will return it to the restaurant). Contact Deliveroo support immediately to explain the situation - they may issue a credit to your account.

After cancelling deliveroo plus

You keep access to all subscription benefits until the end of your current billing period. On the renewal date, Deliveroo will not charge you again. Log into your account a few days after the renewal date to confirm no charge was applied. If a charge appears after cancellation, contact support with your cancellation confirmation.

If you are entitled to a refund (cancellation within 14 days), Deliveroo will process it within 14 days of the cancellation date. If you are not entitled to a refund (cancellation outside the window), you receive nothing extra, but future charges stop. You can resubscribe anytime if you change your mind.

After cancelling your entire account

If you requested deletion of your Deliveroo account, your profile, payment methods, and order history are removed from the platform (though records may be kept for tax or fraud prevention purposes). You will not receive promotions or marketing emails. You can create a new account anytime using the same email address.

Checklist before cancelling deliveroo

Use this checklist to make sure you are cancelling correctly and protecting yourself from mistakes.

Deliveroo cancellation address and escalation

If Deliveroo refuses to honour your cancellation request or denies a refund you believe is valid, you have the right to escalate your complaint. Stopee recommends sending a formal cancellation or dispute notice to Deliveroo's registered office to create an official record - this strengthens your position if you later file a complaint with a consumer protection authority.

Send cancellation or dispute notice to

Deliveroo Singapore Pte Ltd
135 Cecil Street
#10-01 MYP Plaza
Singapore 069536

This is Deliveroo's registered office as listed with ACRA (Accounting and Corporate Regulatory Authority). Include your full name, email, account email, order number (if applicable), and a clear statement: "I request cancellation of my Deliveroo Plus subscription effective immediately" or "I dispute the refusal to refund order [number] and request escalation."

Send your letter by registered mail or email if you have found a contact address in Deliveroo's help section. Keep a copy and track the delivery - this creates legal proof that you made a formal request.

Escalate to consumer protection authorities

If Deliveroo does not respond within 14 days or refuses your valid cancellation or refund request, you can file a complaint with:

• Consumers Association of Singapore (CASE): Call 6100 0315 or visit case.org.sg. CASE investigates complaints and negotiates settlements on your behalf, free of charge.
• Office of Fair Trading, Singapore (OFT): Report unfair business practices or breaches of consumer law at oft.gov.sg.

Stopee recommends trying Deliveroo support first, escalating via registered mail if they do not respond, and then filing a CASE complaint if necessary. Document every step - emails, screenshots, and dates - because you will need this evidence to support your complaint.

Conclusion

Cancelling Deliveroo is straightforward if you act fast and know your rights. Cancel orders before the restaurant starts cooking, cancel subscriptions within the 14-day cooling-off period to claim a refund, and always save proof of your cancellation. Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you if Deliveroo refuses a valid refund, and Stopee has helped thousands of consumers navigate these rules and win their refunds back. If you are unsure about your eligibility or need help filing a complaint, Stopee offers free guidance and step-by-step instructions to ensure you get the outcome you deserve - visit Stopee.com to learn more about your consumer rights.