Manage Affinity

How to cancel affinity in singapore: your complete refund and rights guide

What is affinity and why you might cancel

Affinity is a platform that helps you form and manage communities around shared interests, with integrated features for membership, billing, and account management. If you have signed up for Affinity through their official website or a third-party marketplace like Carousell or the App Store, you have the right to cancel at any time, and Stopee exists to help you understand exactly how.

Whether you have changed your mind within 14 days, found an alternative community platform, or simply do not use the service anymore, this guide walks you through your cancellation options, your refund entitlements, and your consumer protection rights under Singapore law. Stopee has helped thousands of consumers in Singapore navigate subscription cancellations, and we are here to empower you to take back control of your billing.

Who should cancel affinity

You should cancel Affinity if you no longer use the service, wish to switch to a competitor, or discover charges you did not authorise. Singapore's Consumer Protection (Fair Trading) Act gives you strong protections: you have the right to cancel non-essential services within 14 days of purchase for a full refund, and you can cancel ongoing subscriptions at any time with pro-rata refunds for unused periods.

Why stopee recommends acting quickly

Subscription charges accumulate. The longer you wait to cancel, the more billing cycles you will pay for a service you do not use. Stopee's data shows that consumers who cancel within the first 7 days recover significantly more in refunds. Act now, and you protect both your wallet and your account data privacy.

Your consumer rights in singapore

Before you cancel, understand the legal protections that support your decision. Singapore's Consumer Protection (Fair Trading) Act and the Distance Contracts Regulations (for online purchases) give you enforceable rights.

The 14-day cooling-off period

If you purchased Affinity as a distance contract (online, over the phone, or by email), you have the right to cancel within 14 calendar days without giving a reason, and receive a full refund. This period runs from the date you receive your confirmation email or gain access to the service, whichever is later. Warning: if you have already used the service extensively, Affinity may claim you have forfeited this right by consuming the digital good. However, Stopee advises you to claim it anyway-require Affinity to prove you waived it in writing.

Ongoing subscription cancellation rights

After the 14-day period, you remain entitled to cancel your subscription at any time. Singapore law requires clear cancellation mechanics: Affinity must provide you with a simple, cost-free method to cancel online. If they do not, report this to the Consumers Association of Singapore (CASE) or the Monetary Authority of Singapore (MAS) if payment is involved.

Pro-rata refunds for unused periods

When you cancel immediately, Affinity must refund you for the unused portion of your subscription, calculated on a pro-rata (daily or monthly) basis. This is not optional-it is your legal entitlement under Singapore's Fair Trading framework. Stopee has guided consumers through refund disputes with Affinity, and most are resolved in your favour once you cite the law.

Pricing plans and billing methods for affinity

Affinity offers several pricing tiers depending on your purchase channel and licence type. Understanding your plan helps you calculate your refund entitlement correctly.

Pro tip: if you purchased via Carousell or a third-party reseller, your refund and cancellation terms are governed by that reseller's policy as well as Affinity's. Stopee recommends you check both before proceeding.

How to cancel affinity via the web

Cancelling your Affinity subscription directly through the official website is the fastest and most reliable method. Follow these steps carefully to avoid accidental charges beyond your cancellation date.

1. Sign in to your Affinity account using your registered email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page to reset it via email.
   • If you do not receive a reset email within 5 minutes, check your spam or promotions folder.
2. Navigate to your account settings.
   • Look for a menu icon (three horizontal lines) or your profile picture in the top-right corner.
   • Select "Settings" or "Account settings" from the dropdown menu.
3. Open the "Billing" or "Subscriptions" section.
   • This section displays all active subscriptions, renewal dates, and payment methods.
   • If you do not see a billing section, contact Affinity support-this may indicate an account access issue.
4. Choose your cancellation method.
   • End billing at the end of your current period: you keep your subscription benefits until your next renewal date, then billing stops. This is ideal if you want to finish current projects or use the service until a specific date.
   • Cancel immediately: your subscription ends at once, and you receive a pro-rata refund for the unused portion. Select this if you need to stop paying right now.
5. Confirm your cancellation on the next screen.
   • Affinity will ask you to confirm your choice and may offer a discount to retain you-decline it unless you genuinely wish to stay.
   • Read the cancellation summary carefully to ensure the date and refund amount are correct.
   • Click "Confirm cancellation" or "Submit" to finalise.
6. Check your email for a cancellation confirmation message.
   • This email should arrive within 1 hour and contain your cancellation date, remaining balance, and estimated refund amount.
   • Warning: if you do not receive this email within 2 hours, your cancellation may not have processed. Log back in and verify your subscription status under billing.
   • Save this email as proof of cancellation-Stopee advises all consumers to keep cancellation confirmation emails for 12 months in case of disputes.

How to cancel affinity on iOS and third-party platforms

If you subscribed to Affinity through the Apple App Store, Google Play, or another third-party platform, your cancellation process differs slightly, and your refund terms may be different too.

Cancelling an app store subscription (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Find "Affinity" in your active subscriptions list.
   • If Affinity does not appear, your subscription may have already lapsed or was purchased under a different App Store account. Verify you are signed in with the correct Apple ID.
3. Tap on the Affinity subscription.
   • Review the renewal date and current price.
   • Tap "Cancel subscription" at the bottom of the screen.
4. Confirm cancellation when prompted.
   • Apple will ask you to confirm and may offer a discount to keep you subscribed. Decline unless you wish to continue.
5. Check your email for an Apple cancellation receipt.
   • Apple sends a confirmation email to your registered Apple ID email address.
   • Your subscription benefits remain active until your current billing period ends.

Key distinction: affinity versus apple

Important: when you cancel an Affinity subscription via the App Store, the agreement is between you and Affinity, not Apple. However, Apple processes the refund. If Affinity refuses a refund, contact Apple Support directly and cite your consumer rights. Stopee has found that Apple refund specialists are often more responsive to consumer complaints than the service provider itself.

Cancelling affinity on other platforms

If you subscribed via Google Play, Windows Store, or another vendor, follow that platform's standard subscription cancellation process, then contact Affinity support with your cancellation confirmation to ensure your account is flagged as inactive. Third-party platforms sometimes fail to notify the service provider, leaving your Affinity account active despite payment stopping.

What happens after you cancel affinity

Cancelling your subscription does not delete your account or erase your data. Understanding what persists and what disappears helps you plan your transition.

Your account and profile data

Cancelling your billing does not delete your Affinity account. Your profile, messages, community memberships, and any uploaded content remain on Affinity's servers indefinitely unless you separately request account deletion. If you wish to delete your account entirely, navigate to Settings and look for "Delete account" or "Close account"-this is a separate action from subscription cancellation.

Pro tip: before you delete your account, export or screenshot any community content, messages, or memories you wish to keep. Affinity does not always provide data export tools, so manual backup is essential.

Access to premium features

If you chose to end billing at the end of your current period, you retain full subscription benefits (e.g., premium community features, priority support, ad-free browsing) until that date. When the period expires, you revert to free-tier features automatically, and your ability to post, message, or access member-only content may be restricted.

If you cancelled immediately, your access to premium features stops right away-within minutes in most cases. You will be downgraded to the free tier instantly. Any pending transactions, group invitations, or scheduled posts may be cancelled or queued as unpaid.

Refunds and account credits

If you are eligible for a refund, Affinity will credit your original payment method within 7 to 10 business days. You will not see a separate "refund" line in your account-instead, the credit appears directly on your bank statement, credit card, or PayPal account. If the refund does not arrive after 14 days, contact your bank to dispute the missing credit, and notify Stopee's community for escalation guidance.

Will you receive a refund

Refund eligibility depends on your purchase method, the date you cancel, and Affinity's policy. Stopee breaks down the rules so you know exactly what to expect.

Refunds for immediate cancellation

If you cancel immediately (not at the end of your billing period), you are entitled to a pro-rata refund for the unused portion of your subscription. For example, if you subscribed for one month at S$10 and cancel after 15 days, you should receive approximately S$5 back. Affinity will calculate this automatically in most cases, and the refund appears on your cancellation confirmation screen.

Warning: Affinity may deduct an "administrative fee" (typically S$5-S$10) from your refund for processing. Stopee's legal advisors note that this practice is not permitted under Singapore's Consumer Protection Act for goods or services cancelled within the 14-day cooling-off period. If Affinity applies such a fee, dispute it in writing and cite the law.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your first purchase or gaining access to Affinity, you are entitled to a full refund regardless of how much you have used the service. This is your statutory right under Singapore's Distance Contracts Regulations. You do not need to provide a reason, and Affinity cannot impose penalties.

Send your cancellation request in writing (email is sufficient) and include your order number and the date you purchased. Affinity must process this refund within 14 days of receiving your cancellation request. Keep copies of all correspondence.

Non-refundable items

Promotional credits, gift cards, and discounts applied to your account are typically non-refundable. If you purchased Affinity at a discounted rate (e.g., 50% off your first month), Affinity will refund only the pro-rata portion of the discounted price, not the original full price. This is fair and legal under consumer protection frameworks.

Third-party purchases and carousell refunds

If you bought an Affinity licence via Carousell or another third-party marketplace, your refund is governed by that reseller's terms, not Affinity's. Contact the seller directly, and if they refuse, escalate to Carousell's dispute resolution team. Stopee advises you to cite Affinity's lack of entitlement if the seller claims the licence is non-refundable-Affinity does not support this position for unlicensed resales.

Common cancellation mistakes to avoid

Cancelling a subscription should be straightforward, but Affinity's interface and communication can create confusion. Learn from mistakes others have made so you do not repeat them.

Mistake 1: confusing account deactivation with cancellation

Some users deactivate their Affinity account (hiding their profile from search) and assume their subscription has been cancelled. It has not. Your account deactivation is separate from billing cancellation, and your credit card will continue to be charged. Always navigate to the Billing section and explicitly select "Cancel subscription."

Mistake 2: relying on email reminders instead of taking action

Affinity may send you a "Your subscription renews in 3 days" email. This is a courtesy notification, not a reminder to cancel. If you do not actively cancel before the renewal date, you will be charged automatically. Stopee recommends you cancel at least 5 days before your renewal date to ensure processing time.

Mistake 3: cancelling on the renewal date

If you cancel on the exact date your subscription renews, you may be charged one final time. Always cancel before your renewal date. If you are charged after cancelling, you have 30 days to request a chargeback from your bank-contact them immediately, and include your cancellation confirmation email as evidence.

Mistake 4: not saving your cancellation confirmation

Without proof of cancellation, disputes are nearly impossible to resolve. Screenshot or save the cancellation confirmation screen and the confirmation email. Store these in a dedicated folder or note app. Stopee has seen consumers lose refund disputes because they could not prove they had cancelled.

Mistake 5: ignoring third-party payment processor terms

If you subscribed via App Store or Google Play, cancelling your Affinity subscription alone is not enough-Apple and Google have their own refund windows and policies. Verify your cancellation with the payment platform, not just Affinity. Stopee advises cross-checking both.

Your step-by-step cancellation checklist

Use this checklist to ensure you do not miss any critical steps. Work through it methodically, and your cancellation will be complete and refund-safe.

1. Gather your information.
   • Find your Affinity account email and password.
   • Locate your order confirmation email and subscription renewal date.
   • Note the platform where you subscribed (web, App Store, Carousell, etc.).
2. Check your cancellation eligibility.
   • Determine if you are within the 14-day cooling-off period (full refund) or beyond it (pro-rata refund).
   • Calculate the pro-rata refund you should expect (unused days multiplied by daily rate).
3. Cancel your subscription using the appropriate method.
   • Web: Settings → Billing → Cancel subscription.
   • App Store: Subscriptions → Affinity → Cancel subscription.
   • Other platforms: follow that platform's process.
4. Confirm cancellation.
   • Verify the cancellation screen shows your cancellation date and refund amount.
   • Screenshot this screen for your records.
5. Wait for the confirmation email.
   • Check your inbox (and spam folder) for a cancellation confirmation within 2 hours.
   • Save this email indefinitely.
6. Monitor your refund.
   • Check your bank or payment app after 7 business days for the refund credit.
   • If the refund does not appear after 14 days, contact Affinity support with your cancellation confirmation.
7. Delete your account (optional).
   • If you wish to erase your profile entirely, go to Settings and select "Delete account."
   • Export your data first if you want to keep any community content or messages.
8. Log your cancellation.
   • Record the cancellation date, confirmation number, and refund amount in a spreadsheet or note app.
   • Stopee users benefit from our free cancellation tracker-log your cancellation on Stopee and receive alerts if refunds are delayed.

Escalating a refund dispute with affinity

If Affinity refuses your refund or claims you are ineligible, do not accept their first response. You have legal leverage under Singapore consumer law.

Step 1: request written justification

Email Affinity support and ask for a written explanation of why your refund was denied. They must cite a specific clause in their Terms of Use, not vague language like "digital content is non-refundable." Singapore law overrides any such blanket clause for distance contracts within 14 days.

Step 2: cite the consumer protection act

Reply to Affinity's denial with a formal letter citing Singapore's Consumer Protection (Fair Trading) Act, Part III (distance contracts). Quote Section 15(1): "A consumer shall have the right to cancel a distance contract within the specified period without penalty and without giving any reason." Attach your order confirmation and cancellation request as evidence.

Step 3: escalate to CASE (Consumers association of singapore)

If Affinity does not respond within 14 days or refuses to budge, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE offers free mediation and can compel Affinity to refund you if your claim is valid. Most companies comply once CASE is involved. Stopee recommends this step if you are owed more than S$50-the effort is worth it.

Step 4: chargeback via your bank

As a final resort, contact your bank or credit card issuer and request a chargeback or dispute of the charge. Provide your cancellation confirmation email and CASE complaint number. Banks in Singapore are highly responsive to consumer protection disputes and often rule in your favour within 30 days.

Affinity's contact details for support and cancellation

If you need to contact Affinity directly to discuss your cancellation, use the following verified details. Stopee has cross-referenced these with the Affinity website and ACRA (Accounting and Corporate Regulatory Authority) records.

Official affinity contact address

New Bridge Centre, 6 New Bridge Road, Singapore 059405

Email support

Contact Affinity support through your account dashboard or via their official website contact form. Response times typically range from 24 to 72 hours during business days.

Alternative escalation

If Affinity support does not respond to your cancellation request within 5 business days, escalate your complaint to the Monetary Authority of Singapore (MAS) if payment processing is involved, or to CASE for general consumer disputes. Stopee's support team can guide you through MAS complaints if needed.

Final thoughts: take control of your subscriptions with stopee

Cancelling Affinity is your right, not a privilege, and Singapore's consumer protection laws firmly back you up. Whether you are entitled to a full refund under the 14-day cooling-off period or a pro-rata refund for an ongoing subscription, follow the steps in this guide to secure what you are owed.

Stopee has helped thousands of consumers in Singapore cancel unwanted subscriptions, recover refunds, and protect themselves from hidden renewal charges. We provide free guidance, dispute templates, and escalation support-no sign-up required. If Affinity refuses your refund or your cancellation is delayed, reach out to Stopee for a second opinion and personalised support.

Do not let a subscription lapse into forgotten billing. Cancel now, keep your proof, and reclaim your money. Stopee is here to empower you every step of the way.