Manage Irl

How to cancel IRL and reclaim your money in singapore

What is IRL and why you might want to cancel

IRL is a fintech and social platform that once positioned itself as a space for real-life event organising, group planning, and community engagement. If you signed up for a paid subscription or made in-app purchases, you deserve clarity on how to exit cleanly and recover your money if something has gone wrong.

The platform and its current status

IRL describes itself as a mobile-first social application focused on real-world skill development and group coordination. However, public reports have flagged operational credibility issues, including reports of fake accounts and service disruptions. If you subscribed during this period and now feel uncertain about the platform's future, cancellation is the safest next step.

At Stopee, we help consumers navigate these exact situations. Whether IRL has failed to deliver on its promises or you simply no longer need the service, this guide walks you through every cancellation method available to you in Singapore.

Why you should act now

Recurring charges can pile up fast. If you cancel today, you stop future billing cycles immediately. Depending on where you subscribed, you may also have grounds to request a refund under Singapore consumer law or your payment provider's terms. The sooner you cancel, the sooner you regain control of your spending.

Your consumer rights in singapore

What the law protects you for

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to accurate information about goods and services. If IRL has misrepresented its features, failed to deliver on promised functionality, or ceased operating without warning, you may have grounds to dispute charges with your payment provider or pursue a refund claim.

IRL's own Terms of Service do not explicitly grant you a statutory 14-day cooling-off period or automatic refund right. However, this does not mean you have no protection. Your rights depend on two things: where you paid (Apple, Google, your bank) and the specific reason for your dispute.

Escalation points if IRL refuses to help

If IRL ignores your refund request or cancellation, you can escalate to:

• Your bank or card issuer (for a chargeback or reversal)
• Apple or Google (if you subscribed via their platforms)
• The Consumers Association of Singapore (CASE) for mediation and complaints

Pro tip: Document every transaction, email, and communication with IRL. Screenshots and receipts are your evidence if you need to escalate to CASE or your bank.

How to cancel IRL on your platform

Cancelling an apple app store subscription

If you signed up for IRL through the Apple App Store on your iPhone or Mac, Apple handles all billing and refunds. Stopping the subscription here is your first and most direct route.

1. Open the Settings app on your iPhone or iPad (or launch App Store on Mac)
   • On iPhone/iPad: tap Settings, then scroll to find iTunes & App Stores
   • On Mac: open App Store from the Dock
2. Tap your Apple ID profile icon in the top right (iPhone/iPad) or Account menu (Mac)
   • Select View Apple ID
   • You may need to authenticate with Face ID, Touch ID, or your password
3. Scroll to Subscriptions and tap it
   • You will see a list of all active and expired subscriptions
4. Find IRL in the list and tap on it
5. Tap Cancel Subscription (or Edit if you want to downgrade instead)
   • Apple will ask you to confirm your reason for cancellation
   • You do not need to provide a reason, but feedback helps Apple improve the app review process
6. Confirm cancellation
   • Your subscription will end at the next renewal date
   • You retain access to paid features until the current billing period expires

Warning: Apple's Terms do not allow retroactive refunds simply because you cancelled. However, if you cancelled within 14 days of your initial purchase, Apple may issue a one-time courtesy refund. Request this via the "Report a Problem" link on your receipt, not through Settings.

Cancelling a google play subscription

If you subscribed via Google Play on Android, Google processes all billing. You cancel directly in your Google account.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap Payments and subscriptions
4. Select Subscriptions
   • You will see all your active subscriptions listed here
5. Tap IRL from the list
6. Tap Cancel subscription at the bottom of the screen
   • Google will prompt you with feedback options
   • Fill these out if you wish, or skip to the final step
7. Confirm cancellation
   • Your subscription ends on the next billing date
   • Access to paid features continues until that date

Pro tip: Google Play refunds are typically available only within 48 hours of purchase. If you are past that window, contact Google Play Support directly via the Help section in the Play Store to request a refund based on app misrepresentation or non-delivery.

Cancelling a web or direct subscription

If you paid IRL directly through their website using a credit card or bank transfer, cancellation happens in your IRL account (if accessible) or via customer support.

1. Visit the IRL website and log into your account
   • Look for an Account Settings, Billing, or Subscriptions section
2. Navigate to your active subscriptions or billing information
   • If no cancel button appears, note this-it is a red flag for poor service design
3. Click Cancel or Unsubscribe and confirm
   • Gather your confirmation number or screenshot
4. If no in-app cancellation option exists, email IRL support directly
   • Use a subject line like: "Cancellation Request for [Your Account Email] - Subscription Ending Immediately"
   • Request written confirmation of the cancellation
5. Contact your bank or card issuer if IRL continues to charge you
   • Provide your cancellation email and all transaction receipts
   • Request a chargeback or reversal for any post-cancellation charges

At Stopee, we find that web-based services sometimes hide cancellation options deliberately. If you cannot find a cancel button after five minutes of searching, it is not a failure on your part-it is a failure on IRL's part. Move straight to contacting your payment provider.

What happens after you cancel IRL

Access and billing after cancellation

When you cancel, two things happen in sequence: your recurring charges stop, and your access to paid features ends at the next billing boundary.

Most subscription services, including IRL, allow you to use paid features through the end of the billing period you have already paid for. If you cancel on day 10 of a 30-day monthly cycle, you keep access until day 30. On day 31, you lose access to premium features and drop back to the free tier (if one exists).

Pro tip: Check your IRL account the day after you cancel. Log in and confirm that you no longer see a "Renew subscription" prompt or an upcoming charge date. If you do, cancellation did not take-contact support or your payment provider again.

Your data and account after cancellation

IRL's Terms of Service mention account termination but are vague on how long the company retains your personal data after you cancel. Data retention policies are important because they affect your privacy and whether you remain contactable by IRL for marketing.

If you want your data deleted, send a written request to IRL (email or registered post) asking for full account deletion and confirmation of data removal. Keep a copy of this request and any response. Under Singapore's Personal Data Protection Act, companies must respond to data access and deletion requests within 30 days.

Will you get a refund from IRL

IRL's stated refund policy (or lack thereof)

IRL's Terms of Service contain no explicit, customer-friendly refund policy. Instead, the company's position is broadly "use it or lose it"-if you are unhappy, you simply stop using the product. This is a common tactic by smaller fintech firms, and it does not shield them from consumer protection laws.

Importantly, IRL tells users that it is not responsible for refunds on App Store or Google Play purchases. Apple and Google each handle their own refunds independently. This means IRL's silence on refunds does not mean you cannot get your money back-it means you must request it from the right place.

Where to request your refund

Your refund pathway depends on where you paid:

• Apple App Store: Request a refund within 14 days of purchase via the App Store "Report a Problem" link on your receipt. Cite app misrepresentation, failure to deliver promised features, or account issues as your reason.
• Google Play: Request a refund within 48 hours of purchase in the Google Play app under "Order History." For disputes beyond 48 hours, contact Google Play Support and explain the app's failure or misrepresentation.
• Direct web payment (credit card/bank): Contact your bank or card issuer and request a chargeback. Provide your cancellation request, receipts, and evidence that IRL failed to deliver or misrepresented its service.
• Direct web payment (other methods): Check with your payment provider's terms. Some digital wallets and payment processors have their own dispute windows.

Warning: Do not expect IRL itself to grant a refund. If you request one directly and are refused, escalate immediately to your payment provider or CASE. Waiting weeks for IRL to respond only runs down your refund window with your bank.

IRL pricing and subscription plans

Current pricing in singapore dollars

IRL's pricing is fragmented across currencies and not clearly communicated in Singapore dollars. The only concrete SGD price we can verify is the IRLCOIN spot price. This lack of transparency is another reason to review your actual charges against your bank or app store receipt rather than relying on IRL's marketing materials.

Common mistakes to avoid when cancelling IRL

Why you should double-check everything

Cancelling a subscription sounds simple, but one small oversight can leave you paying for weeks longer than intended. We have seen this happen to thousands of consumers, and it is frustrating and entirely preventable.

Mistake 1: cancelling the app instead of the subscription

Deleting the IRL app from your phone does not cancel your subscription. Your recurring charge will continue until you cancel at the billing level (Apple, Google, or your bank). Always cancel the subscription first, then delete the app if you wish.

Mistake 2: assuming cancellation is instant

Most services process cancellations within 24 to 48 hours. If you cancel on a Friday evening, your confirmation may not appear until Monday. Check your IRL account and your billing emails over the next few days to confirm.

Mistake 3: not keeping your confirmation

Take a screenshot of your cancellation confirmation, your order number, and the date. If IRL charges you again, you have proof of your cancellation request. This evidence is invaluable if you escalate to your bank or CASE.

Mistake 4: ignoring charges after cancellation

If IRL bills you again after you cancelled, do not assume it is a mistake and wait. Contact your payment provider immediately and dispute the charge. Every day you wait reduces your dispute window (typically 60 to 180 days depending on your bank).

Mistake 5: not checking for hidden subscriptions

Some apps bundle multiple subscriptions (e.g., a free tier plus a premium tier, or separate subscriptions for different features). Review your Apple, Google, or credit card statement for multiple IRL-related charges. Cancel each one separately if needed.

What to check before and after cancellation

Pre-cancellation checklist

Complete these steps before you hit the cancel button:

• Gather your account login credentials
• Screenshot or download any important data you created in IRL (event details, group chats, contacts)
• Note your current billing cycle end date
• Locate your most recent receipt or invoice from the app store or IRL
• Check whether you are eligible for a refund (within 14 days for Apple, 48 hours for Google)

Post-cancellation checklist

After you cancel, verify these within 48 hours:

• You receive a cancellation confirmation email from the app store or IRL
• Your IRL account no longer displays an active subscription or renewal date
• Your banking app or credit card statement reflects the cancelled status
• No new charge appears in your next billing cycle
• If you notice any unexpected charges after cancellation, contact your bank within 7 days

How stopee can help you cancel faster

Why you do not have to figure this out alone

Cancelling a subscription should be friction-free. Instead, companies like IRL often hide their cancellation process, bury refund policies, and make you jump through hoops to stop paying. At Stopee, we have built a platform to end this frustration.

Stopee centralises cancellation paths for hundreds of services, including fintech platforms and apps operating in Singapore. You can find verified, step-by-step cancellation instructions without the confusion. If a company refuses to honour your cancellation or denies a refund you are entitled to, Stopee connects you to the right escalation channels and consumer protection resources.

Additionally, Stopee tracks company cancellation policies so you know before you sign up whether a service respects your right to exit. We believe transparency and ease of cancellation are non-negotiable consumer rights.

Your next step

Use this guide to cancel your IRL subscription today. If you encounter barriers, missing cancel buttons, or refusal to refund, document everything and reach out to Stopee. We have helped thousands of consumers cancel unwanted subscriptions and recover money they thought was lost. Your cancellation is just a few steps away.