Manage Output Arcade

How to cancel output arcade in singapore: the complete guide to stopping your music plugin subscription

What is output arcade and why you might want to cancel

Output Arcade is a subscription service designed for music producers who want access to a professional-grade plugin bundled with a constantly updated sample library. When you subscribe, you gain immediate access to the Arcade plugin, thousands of loops and presets, and daily library additions curated for modern music production workflows.

The service integrates with popular digital audio workstations (DAWs) like Ableton Live, Logic Pro, and FL Studio, making it convenient for producers already deep in their creative toolkits. However, not every subscription fits every workflow. Some producers discover they prefer alternative tools, others find the monthly cost adds up when they're not actively using the plugin, and some simply run out of budget during leaner months.

Stopee understands that cancelling a subscription should never feel like a trap. Whether you're switching to a competitor, taking a break from production, or reassessing your software spending, we'll walk you through exactly how to cancel Output Arcade from Singapore so you avoid hidden costs and unexpected renewals.

Key features included in your subscription

Your Output Arcade subscription includes the Arcade plugin itself, full access to the sample library with daily updates, professionally curated loops and presets, and seamless integration with major DAWs. The yearly plan option costs less per month than paying month-to-month, which appeals to committed producers.

When cancellation makes sense

Cancel if you're not using the plugin regularly, if you've found alternative tools that suit your workflow better, if you need to cut software expenses temporarily, or if you're upgrading to Output's broader ecosystem (Output One). Cancelling early prevents unnecessary charges and frees up budget for other music production tools or services.

Output arcade pricing in singapore dollars

Output prices in Singapore dollars are converted from USD, so costs fluctuate slightly with exchange rates. Below is the current approximate pricing for all Output Arcade subscription tiers available to Singapore consumers.

Prices shown are approximate and may vary slightly depending on current exchange rates, local taxes (GST in Singapore), and your payment method. Check your actual charge at billing time. If you subscribed via Apple App Store or Google Play, your pricing may differ from Output.com direct pricing.

Your consumer rights in singapore when cancelling

Singapore's Consumer Protection (Fair Trading) Act provides statutory protections for digital services, though online subscriptions have more limited cooling-off rights than physical goods. Understanding your legal position strengthens your position if cancellation disputes arise.

Statutory cooling-off rights and digital services

Singapore law grants a cooling-off period primarily for doorstep sales and distance contracts. Digital downloads and online subscription services typically fall outside the standard 5 to 7-day cooling-off window because they are delivered immediately. However, if Output breaches any term of service, fails to deliver the plugin, or misleads you about subscription terms, you retain consumer protection rights.

What the law requires from output

Output must clearly disclose all subscription terms before you commit to billing, including the price, renewal date, cancellation method, and refund eligibility. If cancellation is impossible via your account, or if Output deliberately obstructs cancellation, you may escalate to the Consumers Association of Singapore (CASE) or pursue a claim under the Consumer Protection Act.

Stopee recommends keeping screenshots of your cancellation confirmation and any email receipts, as these act as proof if you later dispute a charge. Consumer protection authorities in Singapore take documented evidence seriously when vendors refuse to honour cancellations.

How to cancel output arcade: step-by-step for singapore users

Cancellation is most reliably done through your Output account dashboard. Stopee emphasises this method because cancelling via third-party app stores (Apple App Store or Google Play) often fails to stop Output's own billing, leaving you vulnerable to double-charging or continued renewals.

Method 1: cancel via your output account (recommended)

This is the primary and most reliable method. Follow these steps precisely to avoid common pitfalls that leave subscribers still charged after they think they've cancelled.

1. Open a web browser and navigate to your Output account dashboard at output.com (or the Output login page).
   • Use the email address associated with your subscription.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Log in with your email and password.
   • If you use two-factor authentication, complete that step when prompted.
3. Navigate to the Subscription or Billing section of your account dashboard.
   • Look for a tab labelled "Subscriptions", "Billing", "Plans", or "Account Settings".
   • The exact label varies slightly depending on when your account was created.
4. Locate your active Arcade subscription and click the "Cancel Subscription" button.
   • Output may display your next billing date and ask you to confirm the cancellation.
   • Read any warnings about loss of access, but do not let them deter you if you've decided to cancel.
5. Confirm your cancellation by clicking the final "Confirm" or "Yes, cancel" button.
   • Output will immediately display a cancellation confirmation message on screen.
   • Take a screenshot of this confirmation for your records.
6. Check your email inbox (and spam folder) for a cancellation confirmation email from Output within 5 minutes.
   • Pro tip: Forward this email to yourself or print it as a PDF and store it safely. This is your proof of cancellation and your key evidence if Output bills you again by mistake.
   • If no email arrives within 10 minutes, log back into your account and verify that the subscription status shows "Cancelled".

Warning: Do not rely solely on the on-screen confirmation; the email receipt is your legal proof. Keep it for at least 12 months.

Method 2: cancelling via apple app store (iOS) - unreliable, but here's what to do

If you subscribed to Output Arcade through Apple App Store on an iPhone or iPad, you can initiate cancellation through the App Store, but Output's billing is not always automatically stopped. Stopee strongly advises you to cancel via your Output account dashboard even if you originally subscribed through the App Store.

1. Open the Apple App Store app on your iOS device.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions".
   • Find "Output Arcade" in your active subscriptions list.
3. Tap "Output Arcade" and then tap "Cancel Subscription".
   • Apple will confirm the cancellation and may offer you a retention discount.
   • Do not accept a discount unless you genuinely intend to keep the subscription.
4. After cancelling in the App Store, log into your Output account dashboard and cancel again there to ensure Output's own billing stops.
   • This two-step process closes both the Apple billing and Output's internal billing, preventing accidental re-charges.

Warning: Cancelling only in the App Store does not guarantee that Output stops its own automatic renewals. You must also cancel via the Output account dashboard.

Method 3: cancelling via google play (Android) - also unreliable

Similar to the Apple App Store, cancelling your Output Arcade subscription on Google Play may not stop Output's internal billing. Follow both methods to be safe.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right.
2. Tap "Payments and subscriptions" then "Subscriptions".
   • Find "Output Arcade" in the list.
3. Tap "Cancel subscription" and confirm.
   • Google will process the cancellation with Google Play.
4. Next, log into your Output account dashboard via a web browser on any device and cancel your subscription there as well.
   • This ensures Output's own billing system is updated and no further charges occur.

Method 4: formal cancellation by registered mail (optional backup)

If you need written proof of cancellation for legal or dispute resolution purposes, you may send a registered mail letter to Output's address. This method is optional and not required to cancel, but it creates a formal audit trail if the company later disputes your cancellation request.

1. Prepare a cancellation letter on plain paper with the following details:
   • Your full name and the email address registered with Output.
   • Your Output account ID (if you know it).
   • A clear statement: "I hereby request immediate cancellation of my Output Arcade subscription effective today."
   • Today's date.
   • Your signature.
2. Enclose proof of identity (a photocopy of your passport or Singapore ID).
   • Do not send original documents; keep copies for yourself.
3. Send the registered mail letter to Output's Canadian business address (available on Output.com's contact page).
   • Request a delivery confirmation receipt when posting the letter at the post office.
   • Keep this receipt as proof that Output received your cancellation request.

Registered mail cancellation is a safety net, not a primary method. Most producers successfully cancel via the dashboard without needing it. However, Stopee recommends registered mail if Output has previously failed to honour your cancellation or if you're disputing a charge with your bank or credit card issuer.

What happens to your access after you cancel

Cancelling stops future billing, but your access to the Arcade plugin and sample library depends on whether you've paid for your current billing period and the terms of your licence.

Your access timeline after cancellation

When you cancel your subscription, Output typically honours your access through the end of your current billing period. If you cancel mid-month on a monthly plan, you retain access until the end of that month. If you cancel on an annual plan, you keep access until the anniversary date of your subscription renewal, even though no further charges occur.

Once your paid period expires, the plugin deactivates and you lose access to the library. You cannot use Arcade in your DAW unless you reactivate your subscription.

Exporting your presets and settings before you lose access

Output does not automatically save your custom presets, automations, or plugin settings to your account. Once access expires, any unsaved work within the plugin is lost. Before your access ends, export all custom presets and save them locally on your computer.

Pro tip: Check Output's knowledge base for preset export instructions specific to your DAW. Most DAWs allow you to save plugin settings as files that you can import into other tools later.

Refund eligibility and what to expect

Output's refund policy is strict and varies by subscription type and where you purchased it. Understanding your refund eligibility before you cancel prevents false hopes about getting your money back.

Monthly subscriptions

Monthly subscriptions to Output Arcade are non-refundable and non-returnable once the billing period begins. If you've paid for a month, you cannot claim a refund even if you cancel on day one. This is Output's standard policy, and consumer law in Singapore does not override it for digital subscriptions.

Your only option is to cancel immediately to prevent the next month's charge. Stopee recommends cancelling as soon as you decide to leave, rather than waiting until the end of your cycle.

Annual subscriptions

Annual subscriptions are refundable only if you request a refund within 30 days of your initial purchase. After 30 days, the annual plan is non-refundable, even if you cancel immediately. If you bought an annual plan and are still within the 30-day window, contact Output support with your cancellation request and explicitly ask for a refund. Output processes refunds within 2 to 4 weeks.

App store and google play purchases

If you subscribed via Apple App Store, Apple's refund policy governs your eligibility, not Output's. Similarly, Google Play purchases fall under Google's refund policy. These platforms typically offer a 48-hour refund window for subscription charges. Contact Apple or Google directly through their support channels to request a refund, as Output cannot process refunds for third-party app store purchases.

Stopee advises checking your app store account immediately if you've subscribed via an app store and want a refund. The 48-hour window is short.

Common cancellation mistakes and how to avoid them

Cancelling should be straightforward, but many producers make preventable errors that result in continued billing or lost access to their work. Recognising these mistakes now saves you stress and money later.

Mistake 1: cancelling only via the app store, not via output's dashboard

This is the most common and costly mistake. You cancel in Apple App Store or Google Play, assume you're done, then find yourself charged again a month later. The app store cancels the app store's part of the subscription, but Output's own billing system continues running independently. Both platforms operate separate billing systems, and cancelling in one does not automatically cancel in the other.

Action: Always cancel via your Output account dashboard in addition to cancelling in any app store.

Mistake 2: forgetting to screenshot or save your cancellation confirmation

Output displays a confirmation message on screen when you cancel, but if you don't save it, you have no proof if Output later claims you never cancelled. Disputes with credit card companies require evidence, and a screenshot is your strongest proof.

Action: Take a screenshot of the on-screen confirmation and save the confirmation email from Output. Store both for 12 months.

Mistake 3: cancelling without exporting your presets first

Once your subscription expires, you cannot access custom presets or settings you created in the plugin. They are lost unless you've exported them beforehand. Many producers regret this later if they reactivate their subscription, as they've lost hours of fine-tuning work.

Action: Export all custom presets and plugin configurations to your computer before your access expires.

Mistake 4: assuming a chargeback will get you a refund without trying cancellation first

Some frustrated subscribers dispute a charge with their bank instead of cancelling properly. Banks take this seriously, and Output may close your account, making it harder to reactivate later or retrieve any purchased add-ons. Additionally, chargebacks damage your relationship with Output and can trigger account freezes.

Action: Always cancel through the official method first. Use a chargeback only if Output refuses to honour a cancellation or refund request despite documented evidence.

After your cancellation: what to do next

Cancellation is complete, but your financial responsibility doesn't end until you verify the charges have stopped. Taking these final steps protects you and confirms everything is in order.

Verify the cancellation succeeded

After 5 to 10 days, log back into your Output account and confirm that your subscription status shows "Cancelled" or "Inactive". Do not rely on memory; check the account itself. If the status still shows "Active", contact Output support immediately and provide your cancellation confirmation email as proof.

Monitor your credit card or bank statement

For the next two billing cycles, watch your statement for any charges from Output or Apple / Google for Arcade. If you're charged after cancelling, you have documented proof (your cancellation email and screenshot) to dispute the charge with your bank or credit card issuer. Report the unauthorised charge within 30 days of discovering it for the best chance of a refund.

Pro tip: Set a phone reminder for 35 days after cancellation to check your statement. This gives Output time to process the cancellation while ensuring you catch any errors before the dispute window closes.

Uninstall the plugin from your DAW if you prefer

The Arcade plugin may remain installed on your computer after cancellation, but it will not activate without a valid subscription. You can leave it installed and it will simply show as unlicensed, or you can uninstall it to free up disk space. Uninstalling is optional and does not affect your cancellation status.

When to escalate: consumer protection contact for singapore

If Output refuses to honour your cancellation, continues billing after you've cancelled, or denies a refund you're entitled to, Stopee recommends contacting Singapore's consumer watchdog before pursuing legal action.

Consumers Association of Singapore (CASE): CASE mediates disputes between consumers and vendors when negotiation fails. You can file a complaint online at case.org.sg or call them at 6100 0315. Provide CASE with your cancellation confirmation, screenshots, and any email correspondence with Output. CASE does not charge consumers and often resolves disputes within weeks.

If Output is based in a non-Singapore jurisdiction, your credit card issuer may also reverse charges on your behalf under chargeback protection rules. Contact your bank's dispute department if Output will not refund an unauthorised charge.

Stopee's cancellation checklist: your final verification list

Before you consider cancellation complete, tick off every item on this checklist. Stopee designed this to ensure nothing falls through the cracks.

• Logged into your Output account and clicked "Cancel Subscription" in the Subscription section.
• Received an on-screen confirmation message (screenshotted and saved).
• Received a cancellation confirmation email from Output (forwarded to yourself or saved as PDF).
• If subscribed via Apple App Store, also cancelled within the App Store app.
• If subscribed via Google Play, also cancelled within the Google Play app.
• Exported all custom presets and plugin settings to your computer.
• Waited 5 to 10 days and verified in your Output account that the subscription status shows "Cancelled".
• Set a reminder to check your credit card or bank statement in 35 days for any unexpected charges.
• Saved your cancellation confirmation email and screenshot in a secure folder for 12 months.

Final summary: why stopee makes cancellation simpler

Cancelling Output Arcade should never be a maze of dark patterns, app store confusion, or buried confirmation messages. Stopee has helped thousands of consumers cancel subscriptions like Arcade by breaking the process into clear, verified steps and flagging every trap before you hit it.

You now know that the Output account dashboard is your safest cancellation method, that app store cancellations alone are insufficient, that refund eligibility is strict and time-limited, and that keeping proof of cancellation is your only legal shield if Output bills you again by mistake. You also understand your rights under Singapore's consumer protection law and where to escalate if Output refuses to honour your cancellation.

The moment you decide to cancel, act on it. Do not wait until the next billing date. Cancel immediately, take screenshots, save your confirmation email, and monitor your statement. Stopee is here to empower you to cancel with confidence, and our step-by-step guides ensure you leave no room for error or surprise charges.

If you found this guide helpful, share it with other producers in your network. Consumer transparency and documented cancellation methods benefit everyone.