Manage Teleport

How to cancel teleport in singapore: step-by-step guide to courier and subscription refunds

Understanding teleport and why you might cancel

Teleport operates under multiple service names in Singapore, and understanding which one you are subscribed to is the first step toward cancelling successfully. The platform includes Teleport Asia (a courier and delivery service), Teleport via Varjo (a subscription-based remote access tool), and an in-app VPN service available on the Singapore App Store. Each service has its own cancellation process, refund policy, and timeline, which is why Stopee recommends clarifying your service type before you begin.

You might want to cancel Teleport because the service no longer suits your needs, you have found a cheaper alternative, or unexpected charges have appeared on your account. Whatever your reason, Stopee is here to walk you through every step and protect your consumer rights in Singapore.

The three main teleport services in singapore

Teleport Asia handles courier and delivery bookings. Bookings are treated as confirmed and pre-authorised the moment you submit them, which affects when and how you can cancel without penalty.

Teleport via Varjo is a subscription-based remote access platform accessed through an online portal. You control cancellation through your account settings, and the subscription remains active until your paid period ends.

Teleport VPN is an in-app purchase available on the Singapore App Store. Cancellation follows Apple App Store billing rules, which differ from web-based subscriptions and require specific steps to prevent future charges.

Why stopee helps you cancel with confidence

Cancelling a digital service should not feel like navigating a minefield of hidden fees and confusing terms. Stopee specialises in helping Singapore consumers cancel subscriptions safely, recover refunds where entitled, and understand their legal rights. We break down complex cancellation processes into clear, actionable steps you can follow from start to finish.

Teleport pricing and subscription options

Knowing what you are paying for helps you decide whether to keep or cancel your Teleport subscription. Below is the verified pricing for Teleport services available in Singapore.

Current teleport pricing in SGD

Why pricing matters for your cancellation decision

If you are paying S$9.98 annually for Teleport VPN Premium and rarely use it, cancelling immediately saves you money on the next renewal. However, if you cancel mid-period, you typically do not receive a pro-rata refund unless consumer law in Singapore entitles you to one. Stopee recommends reviewing your usage and calculating the cost-per-use before you decide whether cancellation is the right choice.

How to cancel teleport based on your service type

Your cancellation method depends entirely on which Teleport service you use, and following the wrong steps could leave you still paying charges. Below, Stopee provides step-by-step instructions for each service type.

Cancelling a teleport (Varjo) subscription via the web portal

If you subscribed to Teleport through varjo.com and receive charges for a subscription plan, follow these steps to cancel and stop future billing.

1. Visit teleport.varjo.com and log in with your account email and password.
   • If you have forgotten your password, select "Forgot password?" and follow the email recovery link.
2. Navigate to your account settings (usually labelled "Profile" or "Account" in the top menu).
   • Look for a section titled "Manage Subscription," "Billing," or "Subscription Plans."
3. Select the subscription you wish to cancel and choose the "Cancel subscription" or "Cancel plan" button.
   • Read any confirmation message carefully; it will state when your access ends.
4. Confirm the cancellation by clicking the final confirmation button or email link.
   • Pro tip: Take a screenshot of the confirmation page and save any confirmation email for your records.
5. Check your inbox for a cancellation confirmation email from Teleport (Varjo).
   • This email is your proof of cancellation; file it safely in case you need to dispute a future charge.
6. Verify that no new charge appears on your payment method after your current billing period ends.
   • Contact your bank or payment provider immediately if a charge appears after cancellation.

Important note: Cancelling your Teleport (Varjo) subscription stops auto-renewal, but your service remains active until the end of your current paid period. You do not lose immediate access simply because you cancelled.

Cancelling an in-app teleport VPN purchase (Singapore app store)

If you purchased Teleport VPN or ad-removal subscriptions through the App Store on your iPhone or iPad, you must cancel through Apple's billing system, not the app itself.

1. Open the Settings app on your iOS device.
   • If you use Android, open the Google Play Store app instead and follow similar steps.
2. Tap your name or profile icon at the top of the screen.
   • This opens your Apple ID account settings.
3. Select "Subscriptions."
   • You will see all active and recent subscriptions linked to your Apple ID.
4. Find Teleport or Teleport VPN in the list and tap it.
   • The subscription details page shows your renewal date and billing amount.
5. Tap "Cancel Subscription" or "Edit" and then select "Cancel."
   • Warning: Do not simply delete the app; this does not cancel your subscription and you will continue to be charged.
6. Confirm the cancellation and wait for a confirmation notification.
   • Apple typically sends a cancellation confirmation email within a few minutes.

Pro tip: If you have trouble cancelling through the Settings app, you can also manage subscriptions through appleid.apple.com on a web browser. Log in, select "Subscriptions," and follow the same cancellation steps.

Cancelling a teleport asia courier booking

Cancelling a Teleport Asia delivery is time-sensitive and your refund rights depend on when a driver is assigned. Stopee explains the policy clearly so you know what to expect.

1. Log in to the Teleport Asia app or website immediately after you place the booking.
   • Do not wait; driver assignment can happen within minutes in busy areas.
2. Locate your active booking and select "Cancel booking" or a similar option.
   • The app will show you the booking reference number and current status (e.g., "Waiting for driver," "Driver assigned").
3. If the status shows "Waiting for driver," your cancellation is processed and fees are refunded.
   • You will receive a confirmation within 5-10 minutes.
4. If a driver has already been assigned, Teleport Asia's terms state that cancellation is not permitted and fees are non-refundable.
   • Warning: Once a driver is en route, Teleport Asia does not allow cancellation and you forfeit your booking fee.
5. Keep your booking confirmation email and cancellation confirmation (if successful) for your records.
   • These documents are vital if you need to dispute a charge with your bank.

Critical warning: Teleport Asia's terms permit the driver to cancel the job if they wait more than 10 minutes for you. If the driver cancels after the 10-minute window, you are not refunded according to the service terms. Act quickly to cancel before a driver is assigned.

What happens after you cancel teleport

Cancelling Teleport is not the end of the story; understanding what occurs after you submit your cancellation request helps you avoid surprises and know when to escalate if something goes wrong.

Your access and service continuation after cancellation

When you cancel a Teleport subscription (Varjo), your access remains active until the end of your paid period. You do not lose service immediately, which means you can continue using the platform until your current billing cycle expires. This is actually beneficial because it gives you time to download any important data or files you may need.

For Teleport Asia bookings, once you cancel successfully (before driver assignment), the transaction is void and no further service is rendered. You lose nothing except the cancellation fee if one applies, but in most cases, pre-authorisation simply reverses.

For App Store in-app purchases, your access continues until the end of the current billing period, and then automatically stops on the next renewal date. Your device will no longer charge you.

Your account, data, and record-keeping after cancellation

Cancelling a subscription does not automatically delete your account or personal data. Teleport retains your account and usage history according to their privacy policy, which typically keeps data for a set period after cancellation for compliance and dispute resolution purposes.

You should keep all cancellation confirmation emails, booking references, and payment receipts indefinitely. These documents are crucial if a charge appears after cancellation or if you need to escalate a dispute with Stopee's help or through a consumer protection authority.

Will you receive a refund for teleport

Refund eligibility is the question that matters most to you, and Stopee explains the policy for each service and what your legal rights are in Singapore.

Teleport refund policy by service

Teleport (Varjo) subscriptions follow a no-refund policy once payment is completed. You do not receive a refund for cancelling mid-cycle; however, you retain access until your paid period ends, so you are not losing service before you have paid for it.

Teleport Asia (courier) bookings are pre-authorised, and your refund depends on when you cancel. If you cancel before a driver is assigned, you receive a full refund. If a driver has already been assigned, fees are non-refundable per the service terms. If the driver cancels after waiting more than 10 minutes, you also do not receive a refund.

Teleport VPN in-app purchases (one-time purchases like "Disable Ads") are not refundable once the purchase is confirmed. Subscriptions follow the App Store refund policy, which allows refunds within 14 days of purchase in some cases, but this is at Apple's discretion and is not guaranteed.

Exceptions and escalation options under singapore consumer law

Even though Teleport's terms state "no refund," Singapore's Consumer Protection (Fair Trading) Act provides you with additional rights. If you can demonstrate that charges were misleading, terms were not properly disclosed, or the service failed to perform as advertised, you may be entitled to a refund or compensation regardless of the company's policy.

Document the following to support any refund claim:

• Dates and amounts of all charges to your account.
• Screenshots of the service terms as they appeared when you subscribed.
• Evidence of non-performance (e.g., service outages, missing features you paid for).
• Your cancellation request date and confirmation.
• Any communication with Teleport support showing a dispute or complaint.

If Teleport refuses to refund you despite a valid complaint, contact the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends filing a complaint with CASE first, as they offer free mediation services and can pressure companies to resolve disputes fairly.

Common mistakes when cancelling teleport

Cancellation feels stressful, especially when refunds are on the line, and it is easy to make a mistake that costs you money. Stopee has seen these errors repeatedly and wants you to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling the Teleport app from your phone does absolutely nothing to stop your subscription or prevent charges. Your subscription is tied to your Apple ID or Google account, not to the app itself. You must cancel through your device settings or the app store, not by deleting the app. Many Singapore consumers discover this mistake only after they are charged again the following month.

Mistake 2: not confirming cancellation before assuming it is complete

A common error is submitting a cancellation request and assuming it worked without waiting for confirmation. Always wait for an on-screen confirmation and then check your email for a confirmation message. Screenshot both. If you do not receive confirmation within 15 minutes, contact Teleport support to verify the cancellation went through.

Mistake 3: cancelling too late in the billing cycle

If your renewal date is 5 days away and you cancel today, you will still be charged for the next cycle because the cancellation typically takes effect only after the current period expires. To avoid an unwanted charge, cancel at least one week before your renewal date. Check your renewal date before you cancel so you time the action correctly.

Mistake 4: failing to monitor your account after cancellation

Stopee strongly recommends checking your payment method (credit card, debit card, or mobile wallet) for 30 to 60 days after cancellation. If a charge appears after your cancellation date, contact your bank immediately and dispute the charge. Report the issue to Teleport support as well, referencing your cancellation confirmation email.

Your consumer rights in singapore

Stopee believes you deserve to know exactly what the law protects you from when you cancel a service like Teleport. Singapore's consumer protection framework gives you several safeguards.

Consumer protection (Fair trading) act coverage

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and services that fail to meet reasonable expectations. If Teleport charged you without properly disclosing renewal terms, did not clearly state the cancellation process, or failed to provide the service you paid for, you have grounds for a complaint.

You can dispute a charge within a reasonable timeframe and request that Teleport refund you. If they refuse, you can escalate to CASE (Consumers Association of Singapore) for mediation or to the CCCS (Competition and Consumer Commission of Singapore) if you believe unfair competition or deceptive practices occurred.

Chargeback and payment provider rights

If Teleport refuses to refund you after a valid cancellation request, contact your bank or payment provider. You have the right to dispute the charge as "unauthorised" or "services not rendered" and request a chargeback. Your bank will then investigate and often refunds you while the dispute is pending. This is a powerful tool, especially if you have cancellation confirmation and Teleport continues to charge you.

Escalation pathway if teleport refuses to help

If you cancel Teleport, stop being charged, yet still see a charge on your account, follow this pathway:

1. Contact Teleport support with your cancellation confirmation email and ask for an explanation within 5 business days.
2. If they do not respond or refuse to refund, file a complaint with CASE at case.org.sg or call 6100-0315.
3. CASE will mediate between you and Teleport at no cost to you.
4. If mediation fails, escalate to the CCCS (www.cccs.gov.sg) if you believe unfair practices were involved.
5. As a last resort, you can pursue small claims through the Singapore courts if the amount justifies legal action.

Cancellation checklist for teleport

Before you cancel, use this checklist to ensure you are prepared and will not face problems later.

• Identify your service type: Is this a Varjo subscription, App Store purchase, or Teleport Asia booking?
• Check your renewal date: Cancel at least 7 days before the next charge to avoid an unwanted billing cycle.
• Log in to your account: Verify you can access the cancellation page or settings before you proceed.
• Review the cancellation policy: Confirm whether you are eligible for a refund or if the service continues until period end.
• Perform the cancellation: Follow the relevant step-by-step guide above for your service type.
• Take screenshots: Capture the confirmation page and save any confirmation emails from Teleport.
• Verify your payment method: Check that no new charge appears on your card or wallet after cancellation.
• File records: Keep cancellation confirmations and booking references for at least one year.
• Monitor your account for 60 days: Watch for unexpected charges and report them to your bank immediately if they occur.
• Contact CASE if needed: If Teleport continues charging you after cancellation, file a complaint within a reasonable timeframe.

When to keep your teleport subscription

Before you cancel, consider whether keeping the service might actually serve you better. Stopee does not advocate for cancellation blindly; sometimes staying makes more sense.

Keep teleport if

You use Teleport Asia couriers regularly and find them faster or cheaper than competitors, there is no reason to cancel. Similarly, if Teleport VPN truly protects your privacy and you use it daily, the S$9.98 annual cost is reasonable value.

If you subscribed to Teleport (Varjo) for remote access and it solves a real work problem, cancelling may be premature. Stopee recommends calculating your actual cost per use before you decide.

If you are unsure whether you still need the service, pause it temporarily (if the provider allows) rather than cancelling permanently. This gives you a trial period to see whether you truly miss it before you lose access completely.

Get help cancelling teleport through stopee

Cancelling Teleport should not feel overwhelming or risky, yet many Singapore consumers worry that they will miss a step and end up paying anyway. Stopee specialises in exactly this problem and has helped thousands of consumers cancel subscriptions, recover refunds, and protect their rights.

Visit Stopee.com today and search for detailed cancellation guides, live support, and escalation assistance if Teleport refuses to process your cancellation or refund. Stopee is your trusted partner in taking control of your digital spending and holding companies accountable to Singapore consumer law.

Whether you need step-by-step guidance, help disputing a charge, or documentation to file a complaint with CASE, Stopee is here to empower you. Your right to cancel is non-negotiable, and Stopee ensures you exercise it with confidence and clarity.