Manage Toreba

How to cancel toreba and protect your wallet in singapore

What toreba is and why you might want to leave

Toreba is an online crane-game platform that lets you control real arcade machines via webcam from your browser or mobile app to win physical prizes. You play using virtual tokens called TP (Toreba Points), which you purchase or earn through a subscription. The appeal is real: the games are live, the prizes are physical, and some players report genuine wins with modest spending. However, for many users in Singapore, the subscription costs add up quickly, and the non-refundable nature of virtual currency means your spending vanishes the moment you stop playing.

If you have decided to cancel Toreba, you are making a smart financial choice. At Stopee, we support consumers who recognise when a service no longer serves their budget or interests, and we are here to walk you through the cancellation process step by step.

The real cost of staying subscribed

Toreba Prime costs around S$4.04 per month, which sounds modest until you add in one-time TP purchases (a 5,000-point pack costs approximately S$6.74). Many players spend far more than they intend because the virtual-currency model makes spending feel abstract. Once you cancel, you lose access to discounted TP rates and monthly credits, but you stop the recurring charge that many Singaporean players report catching them off guard on their credit card statements.

Common reasons singaporeans cancel toreba

You might be cancelling because you realised the games are harder than they appear, you spent more than planned, you won prizes but never claimed them, or you simply moved on to another hobby. Whatever your reason, Stopee recognises that cancelling is the right step forward. The sooner you act, the sooner you stop the next billing cycle.

Your consumer rights in singapore

What the consumer protection act says about toreba

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair contract terms and misleading representations. However, virtual currency and in-app purchases sit in a grey area: they are not physical goods, so some protections are weaker. Toreba's Terms of Service explicitly state that all amounts paid for virtual currency and virtual goods are non-refundable except as required by applicable law. This means Toreba can legally keep your money after you cancel, unless you have a specific legal claim.

When you have a stronger legal position

You may have grounds for a refund under the CPFTA if Toreba engaged in unfair contract practices, made false claims about winning odds, failed to deliver prizes you paid for, or used dark patterns to lock you into auto-renewal. If Toreba made it deliberately difficult for you to cancel or did not clearly disclose that your subscription would renew automatically, you have leverage. Stopee recommends documenting everything: screenshots of misleading wording, emails showing failed prize deliveries, or evidence that cancellation was not prominently offered.

Your escalation path in singapore

If Toreba refuses to address a legitimate complaint, you can escalate to the Consumers Association of Singapore (CASE). CASE investigates disputes and can mediate between you and the company. They do not guarantee refunds, but they apply consumer law aggressively on behalf of Singaporean users. Start by filing a formal complaint with CASE before pursuing small claims in the District Court.

How to cancel toreba on the web

Step-by-step cancellation via toreba.net

If you subscribed through Toreba's website (toreba.net), you cancel directly in your account settings. This is the cleanest method because you have full control and receive immediate email confirmation.

1. Open toreba.net in your web browser and log into your account.
2. Navigate to Account Settings. This is usually in the top-right menu under your profile icon or username.
3. Select the Subscription tab or Billing section.
4. Find your active Toreba Prime subscription and click Cancel or Unsubscribe.
5. Confirm the cancellation when prompted. You may see a retention offer; ignore it and proceed.
6. Check your email within 5 minutes for a confirmation message from Toreba. Pro tip: save this email for your records in case you need evidence of cancellation later.

Warning: Do not assume your subscription is cancelled just because you clicked cancel. Always wait for the email confirmation. Some users report that Toreba's interface does not clearly confirm immediate cancellation, leading them to believe they were unsubscribed when they were not.

What happens after you cancel on the web

Your cancellation takes effect at the end of your current billing cycle, not immediately. This means if you are charged on the 15th of each month and you cancel on the 20th, you still have access until the 14th of next month, and you will not be charged again after that date. You keep any remaining TP balance in your account, though you lose the monthly subscription bonus.

How to cancel toreba on your phone

Cancelling your iOS subscription through apple app store

If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple's ecosystem, not through Toreba's app. Apple holds your subscription and payment method, so Toreba cannot cancel it directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Toreba in the list of active subscriptions.
5. Tap Toreba and then tap Cancel Subscription.
6. Choose a reason from the menu (optional) and confirm by tapping Confirm Cancellation.
7. You will see a confirmation message; take a screenshot for your records.

Pro tip: Apple sends you a confirmation email to your Apple ID address, but the email can be delayed by a few hours. Check your Settings app immediately after cancelling to confirm the subscription now shows as "Expires on [date]" rather than "Renews on [date]".

Cancelling your android subscription through google play

Android users who subscribed via Google Play must cancel through the Google Play app or Google Play website. Google manages your payment and subscription status, not Toreba.

1. Open the Google Play app on your Android phone or tablet.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select Manage my subscriptions or Subscriptions (exact wording varies by device and app version).
4. Locate Toreba in your list of active subscriptions.
5. Tap Toreba and then tap Cancel subscription.
6. Follow the on-screen prompts to confirm cancellation.
7. Google Play will show you the expiry date of your current billing cycle.

Warning: Some Android devices display the subscription management interface differently. If you cannot find Subscriptions in the menu, try visiting google.com/play/account and logging in with your account, then navigating to Payments and Subscriptions from the web.

What happens after you cancel toreba

Your access and remaining balance

Cancelling is not the same as losing immediate access. Your Toreba account remains active and playable until your current billing cycle ends. If you paid monthly on the 10th and cancel on the 25th, you keep playing until the 9th of next month. You can use any remaining TP in your account during this period; Toreba does not forfeit your balance when you cancel.

Once your subscription expires, you lose monthly TP bonuses and discounted rates, but you can still play with any TP you have already purchased or earned. You can also re-subscribe at any time.

Your account data and virtual items

Cancelling your subscription does not delete your account or erase your play history. Your username, account stats, and virtual item collection stay in place. If you won a prize before cancelling, you can still claim it after your subscription ends, as long as you do not delete your entire account.

Pro tip: If you have won items but not claimed them, do so before the end of your billing cycle or shortly after. Some players report that unclaimed prizes expire after a set period, though Toreba's official policy is unclear. Do not assume your prizes are safe forever.

Will toreba refund your money

Toreba's official non-refund policy

Toreba's Terms of Service state clearly: all amounts paid for subscriptions, virtual currency, and virtual goods are non-refundable except as required by applicable law or expressly stated in the Terms. This is a strict policy. Toreba does not issue refunds for buyer's remorse, and they do not make exceptions for users who spent more than they intended.

This policy is legal in Singapore under current consumer law, provided Toreba disclosed it clearly at the point of purchase. If you subscribed through the App Store or Google Play, you also agreed to their app-store terms, which include similar non-refund policies for in-app purchases and subscriptions.

Real-world refund scenarios and your options

Refunds from Toreba are extremely rare, and most user reports confirm that Toreba does not voluntarily issue them. However, you have legal avenues if your situation fits one of these scenarios:

• Automatic renewal without clear consent. If Toreba charged you again without clearly stating the auto-renewal terms before you purchased, you may have grounds for a refund under Singapore's Distance Selling Rules or the CPFTA.
• Defective prize delivery. If you won a prize and paid for shipping but never received it, and Toreba refuses to resend or refund, this is a breach of contract or unfair practice.
• Material misrepresentation. If Toreba claimed winning odds or prize availability that were false, you have a claim for refund based on misleading conduct.
• Account hacking or unauthorised charges. If someone else accessed your account and spent your TP without permission, contact Toreba immediately and report the fraud. Escalate to your payment provider (Apple, Google, or your credit card issuer) if Toreba does not help.

Stopee advises that attempting a refund through your bank or credit card provider (a chargeback) is a last resort. Banks can reverse charges if you claim you did not authorise them, but Toreba may ban your account in response. Use this only if Toreba refuses to engage with your complaint.

Toreba pricing in singapore

Subscription and token costs

Below is a breakdown of Toreba's Singapore pricing, based on community reports and regional conversions. Actual prices on the App Store or Google Play may vary slightly due to taxes, exchange rates, and regional pricing adjustments.

Pro tip: The Toreba Prime subscription is the best value for regular players because you get 10,000 TP per month for S$4.04, whereas buying 10,000 TP one-time costs around S$12.50. However, if you do not play at least 2-3 times per week, the subscription is not worth it. Cancel it if you are not hitting that usage threshold.

Common cancellation mistakes and how to avoid them

Mistakes that cost you money

It is frustrating to realise you are still being charged weeks after you tried to cancel. The most common mistakes happen because Toreba's interface is unclear or because you cancelled in the wrong place.

• Cancelling the app instead of the subscription. Deleting the Toreba app from your phone does not cancel your subscription. You will still be charged. You must cancel through the App Store, Google Play, or Toreba's website.
• Assuming email silence means cancellation. Toreba should send a confirmation email, but some users report never receiving one. Do not assume silence means you are cancelled. Log back into your account 24 hours later and check the Subscription section to confirm the status shows "Cancelled" or "Expires on [date]".
• Not accounting for billing-cycle timing. If you cancel on the 28th and your billing cycle renews on the 1st of next month, you might be charged once more before the cancellation takes effect. Check your billing date in the Subscription settings before you cancel, so you know when the final charge will hit.
• Cancelling through the wrong platform. If you subscribed on iOS, cancelling on Android does nothing. Each platform manages its own subscriptions. Check where you originally subscribed and cancel there.

Cancellation checklist and next steps

Step-by-step confirmation plan

Before you can truly relax, follow this checklist to confirm your cancellation is complete and bulletproof.

1. Identify where you subscribed: Toreba.net, Apple App Store, or Google Play.
2. Cancel using the method for your platform (web, iOS, or Android) as outlined above.
3. Wait 24 hours and log back into your account (or check your app-store subscription settings).
4. Confirm the subscription status shows "Cancelled," "Expires on [date]," or similar language indicating no future charges.
5. Take a screenshot of the confirmation and save the cancellation email you received.
6. Mark your calendar for the expiry date so you know when to expect your final charge (if any).
7. Set a phone reminder for one month after cancellation to verify you were not re-charged.
8. If you are charged after the expiry date, contact Toreba support immediately with your screenshots and email confirmation.

Pro tip: Keep the cancellation email and screenshots for at least 12 months. If Toreba charges you again and claims you never cancelled, you will need this evidence to dispute the charge with your bank or escalate to CASE.

What real toreba users report after cancelling

Common post-cancellation experiences

Most Singaporean users who cancel Toreba report the same pattern: relief at stopping the spending, and surprise at how quickly they forgot about the service. Some re-join months later and realise they did not miss it at all. Others try to claim prizes they won before realising the claim window has passed. A minority report being re-charged despite cancellation, but this is usually resolved by disputing the charge with the App Store, Google Play, or their bank.

The most positive feedback comes from players who cancelled early and redirected their spending elsewhere. The most negative feedback comes from users who did not cancel promptly and racked up dozens of pounds (or dollars) in charges they did not expect.

Final summary and how stopee can help

You have control over your toreba spending

Cancelling Toreba is straightforward once you know where you subscribed and which platform to use. The key is acting quickly and confirming cancellation in writing. Singapore's Consumer Protection (Fair Trading) Act gives you rights if Toreba misled you or auto-renewed without consent, and CASE provides a free escalation path if the company refuses to listen.

Virtual currency and in-app purchases feel abstract, but they are real money leaving your bank account. The sooner you cancel, the sooner you stop that drain. Stopee has helped thousands of consumers cancel unwanted subscriptions, document the cancellation, and recover refunds when the law permits. If you are unsure whether your situation qualifies for a refund, Stopee recommends gathering your evidence (screenshots, emails, payment records) and filing a complaint with CASE. They will guide you on your rights under Singapore law.

Remember: cancellation is not failure. It is a smart financial decision. Stopee supports you in making it happen, and we are here to help if Toreba gives you trouble after you cancel. Your wallet will thank you.

Contact toreba support if problems arise

If you have cancelled but are still being charged, or if Toreba refuses to respond to your cancellation request, contact their support team with your confirmation email and account details. Keep your communication polite and factual. If Toreba does not resolve the issue within 14 days, escalate to CASE at case.org.sg or call them at 6100 0315. Stopee recommends following this escalation path because CASE has leverage with companies like Toreba and can often resolve disputes faster than you can alone.