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Cancel Ubisoft: The Right Way
How to cancel ubisoft and stop recurring charges
What ubisoft is and why you might cancel
Ubisoft is one of the world's largest video game publishers, famous for franchises like Assassin's Creed, Far Cry, and Rainbow Six. In Singapore, Ubisoft offers digital game sales through its own store and a subscription service called Ubisoft+, which gives you access to a library of games for a monthly fee.
You might cancel for many reasons: you've finished the games you wanted to play, the subscription no longer fits your budget, or you prefer to buy individual titles instead. Whatever your reason, Stopee is here to walk you through the process step by step and make sure you understand your rights as a Singapore consumer.
Understanding ubisoft+ and the ubisoft store
Ubisoft+ is a subscription service that lets you play a rotating catalogue of Ubisoft games on PC, PlayStation, Xbox, and cloud platforms. The Ubisoft Store is where you can purchase games and content directly from Ubisoft. Both services bill you on a recurring cycle, and both require active cancellation to stop charges.
If you bought your subscription through Apple App Store or Google Play, you need to cancel through that platform, not directly through Ubisoft. This is a crucial distinction that many people miss.
Your consumer rights when cancelling in singapore
What the consumer protection (Fair trading) act protects you
Singapore's Consumer Protection (Fair Trading) Act gives you important safeguards. You have the right to clear information about cancellation terms before you pay, and you cannot be locked into unfair contract terms. If Ubisoft makes it deliberately hard to cancel or hides cancellation options, that may breach these protections.
You also have a right to a refund for digital content within 14 days if you have not started using it significantly. For games you've already played for hours, refund eligibility becomes stricter. Stopee advises you to check Ubisoft's Store Terms of Sale for Singapore, which outlines the exact rules.
Your right to cancel and stop recurring charges
You have an absolute right to cancel any recurring subscription. Ubisoft cannot force you to keep paying. Once you cancel, automatic renewal must stop, and you cannot be charged again without a new agreement from you.
If Ubisoft continues to charge you after you cancel, you can dispute the charge through your bank and escalate to the Consumers Association of Singapore (CASE) if the company refuses to refund you. Stopee recommends keeping proof of your cancellation request.
How to cancel ubisoft subscriptions step by step
Cancel ubisoft+ if you bought it directly from ubisoft
If you signed up for Ubisoft+ on the official Ubisoft website or store, follow these steps to cancel your subscription before your next billing date.
- Go to store.ubi.com and sign into your Ubisoft account using your email and password.
- Click on your account name or profile icon in the top right corner.
- Select Account or My Account from the dropdown menu.
- Look for a section labeled Subscriptions, Billing, or Active Memberships.
- Find Ubisoft+ in the list and click on it to expand the details.
- Select the option to Cancel Subscription or Unsubscribe.
- Read the confirmation message carefully. You will usually keep access until the end of your current billing period.
- Confirm your cancellation by clicking the final Cancel or Confirm button.
- You should receive a confirmation email within a few minutes. Keep this email as proof of cancellation.
Pro tip: Cancel at least 2-3 days before your next billing date to be safe. If you cancel on the exact day you are charged, the company may process the charge before the cancellation takes effect.
Cancel ubisoft+ if you bought it through apple app store
If you subscribe to Ubisoft+ through an iPhone, iPad, or Mac, you must cancel through Apple's App Store, not through Ubisoft itself. Ubisoft has no ability to cancel App Store subscriptions for you.
- On your Apple device, open the Settings app.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap Ubisoft+ from the list.
- Tap Cancel Subscription.
- Follow the on-screen prompts to confirm cancellation.
- You will see a message confirming your cancellation and when your access ends.
Warning: Do not delete the Ubisoft+ app thinking that will cancel your subscription. It will not. You must cancel through the Subscriptions section.
Cancel ubisoft+ if you bought it through google play
If you use Android or subscribed via Google Play, cancel through Google's platform, not through Ubisoft. The process is similar to Apple but uses Google's interface.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find Ubisoft+ and tap on it.
- Tap Cancel subscription.
- Choose your reason for cancelling (optional) and confirm.
- You will see the date when your subscription ends.
Pro tip: After you cancel, go back to the Subscriptions list a few minutes later and verify that Ubisoft+ no longer appears. This confirms the cancellation worked.
Cancel a pre-purchase or game reservation on the ubisoft store
If you pre-ordered a game on the Ubisoft Store, you can cancel and receive a full refund any time before the game releases.
- Sign into your Ubisoft account at store.ubi.com.
- Go to My Account and select Orders or Purchase History.
- Find the pre-purchase you want to cancel.
- Click on the order and look for a Cancel or Request Refund button.
- Confirm the cancellation and follow any additional prompts.
- Ubisoft will process your refund to your original payment method within 5-7 business days.
After a game releases, the refund policy becomes stricter. You have only 14 days and under 2 hours of playtime to request a refund.
What happens after you cancel ubisoft
Your access to games and content
When you cancel Ubisoft+, you keep access to your subscribed games until the end of your current billing period. Once that period ends, you lose access to the full Ubisoft+ library. Any games you own permanently (purchased, not rented through the subscription) remain yours.
Your account, progress, and save files are not deleted. You can resubscribe at any time and pick up where you left off.
Billing and automatic renewal
Automatic renewal stops immediately after you cancel. You will not be charged again. However, if you were already charged for the current month before you cancelled, you keep access through to the end of that billing period.
Check your bank statement or credit card in the days after cancellation to confirm no further charges appear. If you see a charge after cancellation, contact your bank right away and tell them you cancelled the subscription.
Your ubisoft account and game library
Cancelling a subscription does not close your Ubisoft account. Your account remains active, and you can still purchase games individually from the Ubisoft Store or resubscribe to Ubisoft+ later. All your personal settings, wishlist, and achievement data stay in your account.
If you want to completely close your account, that is a separate process. You would need to contact Ubisoft Support through your account settings to request account deletion.
Refund eligibility and exceptions
When ubisoft will refund a digital purchase
Ubisoft's refund policy for digital PC games is clear: you can request a refund within 14 days of purchase if you have played for less than 2 hours. This applies to games bought directly on the Ubisoft Store.
The 14 days and 2-hour rule is measured from your first purchase, not from when you first opened the game. Stopee advises checking the exact terms in Ubisoft's Store Terms of Sale for Singapore before you assume you qualify.
What you cannot get refunded for
- DLC (downloadable content), season passes, and cosmetic items have no refund eligibility once purchased.
- Virtual currency, in-game purchases, and battle pass items are final sales.
- Ubisoft+ subscription fees already paid are not refunded mid-cycle unless your country's law requires it.
- Games or content purchased on sale or during promotions cannot be returned just because the price changes.
These exceptions are firm. Stopee recommends double-checking before you buy if you are unsure about a purchase.
How to request a refund
- Go to store.ubi.com and log in.
- Navigate to My Account and find Order History.
- Locate the game you want to refund and click on the order.
- Look for a Request Refund or Return Item button.
- Select your reason and submit the request.
- Ubisoft will review and respond via email within 48 hours in most cases.
- If approved, the refund processes to your original payment method in 5-7 business days.
Refunds for subscriptions purchased through apple or google
If you bought Ubisoft+ through Apple App Store or Google Play and want a refund, you must request it through that platform. Ubisoft cannot process refunds for third-party purchases.
Apple and Google have their own refund windows, usually within 48 hours of purchase for subscriptions. After that, you contact the respective platform's support team and explain your reason.
Ubisoft plans and current singapore pricing
Ubisoft subscription tiers and what they include
| Plan name | Monthly price (SGD) | Key features |
|---|---|---|
| Ubisoft+ Standard | $17.99 | Full game library, PC access, monthly new releases |
| Ubisoft+ Multi-Platform | $27.99 | PC, PlayStation, Xbox, cloud streaming, family access |
| Ubisoft+ Cloud Streaming | $9.99 | Games via cloud, no download needed, standard library |
| One-month trial (new members) | $0.99 | Full access to Standard plan for 30 days, auto-renews at regular price |
Prices and availability are current as of 2025 and may change. Ubisoft occasionally offers discounts for annual billing or seasonal promotions, so check the store before subscribing.
Common mistakes when cancelling ubisoft
Mistakes that cost you money or leave you confused
Cancelling a subscription should be simple, but Ubisoft's multiple platforms and payment routes create easy pitfalls. We understand how frustrating it is to think you've cancelled only to be charged again.
- Deleting the app instead of cancelling the subscription. Removing the Ubisoft app from your phone does nothing to stop charges. You must cancel through the payment platform.
- Cancelling through the wrong platform. If you bought through Apple, cancelling through Ubisoft's website will not work. Always cancel where you paid.
- Assuming you've cancelled without confirming. Many people click cancel and leave without waiting for the confirmation email. If you do not receive confirmation, contact Ubisoft Support.
- Cancelling too late in your billing cycle. If you cancel on the day you are charged, the charge may still process. Cancel 3-5 days early to be safe.
- Not checking your bank statement after cancellation. Verify that no charges appear in the weeks after you cancel. Errors do happen.
- Mixing up refunds and cancellations. Cancelling stops future charges but does not refund money already paid. Request a refund separately if you qualify.
Stopee has helped thousands of consumers identify and fix these mistakes before they cost extra money.
Checklist before and after cancelling
Use this checklist to cancel safely
| Step | Action | Done? |
|---|---|---|
| 1. Identify where you paid | Check your bank statement or email receipt to see if you paid Ubisoft directly, Apple, Google, or another platform. | ☐ |
| 2. Log in to the correct account | If cancelling through Ubisoft, sign into store.ubi.com. If Apple or Google, open the respective app. | ☐ |
| 3. Find your subscription | Navigate to Subscriptions, Billing, or Account settings and locate Ubisoft+ or Ubisoft subscription. | ☐ |
| 4. Cancel and confirm | Click Cancel Subscription and confirm the action. Wait for confirmation email or in-app message. | ☐ |
| 5. Save proof of cancellation | Screenshot the confirmation message or save the confirmation email for your records. | ☐ |
| 6. Monitor your bank account | Check your bank statement for 2-3 weeks after cancellation to confirm no new Ubisoft charges appear. | ☐ |
Contact information for ubisoft singapore
Where to reach ubisoft if cancellation fails
If you cancel your subscription and you are still charged, or if you cannot find the cancellation button, contact Ubisoft Support directly.
- Ubisoft Singapore office: Solaris building, Fusionopolis, Singapore
- Support portal: Visit support.ubisoft.com to submit a ticket or find region-specific contact details.
- Live chat: Available through the support website during business hours.
When you contact them, have the following ready: your Ubisoft account email, the subscription name and billing date, and a screenshot of your failed cancellation or unexpected charges.
Escalation if ubisoft does not help
If Ubisoft refuses to refund you or stop charges after you cancelled, you can escalate to the Consumers Association of Singapore (CASE). CASE helps mediate disputes between consumers and businesses and can push companies to comply with Singapore law.
File a complaint with CASE if Ubisoft breaches the Consumer Protection (Fair Trading) Act by refusing to stop recurring charges or by making cancellation deliberately difficult. Stopee recommends keeping all emails and screenshots as evidence.
Key takeaways and next steps
Cancelling Ubisoft requires you to know where you paid and to follow the correct platform's cancellation steps. Whether you paid Ubisoft directly, Apple, or Google, the process is straightforward once you know the route.
Always cancel 3-5 days before your next billing date, confirm cancellation in writing or email, and monitor your bank statement for 2-3 weeks afterward. If charges continue, contact Ubisoft Support with proof of cancellation and escalate to CASE if the company refuses to refund you.
Your consumer rights in Singapore protect you from unfair billing practices and hidden cancellation terms. Stopee has helped thousands of consumers cancel subscriptions successfully and recover unwanted charges. Use our step-by-step guides and consumer protection knowledge to cancel Ubisoft with confidence today.