Manage Furbo

How to cancel furbo and stop paying for pet monitoring you don't need

What furbo is and why you might want to cancel

Furbo is a smart pet camera built for dog owners who want to monitor, interact with, and reward their pets remotely. The device streams HD video, lets you speak to your dog through two-way audio, and dispenses treats from the app. Most Furbo owners pair their camera with the optional Furbo Nanny subscription, which unlocks cloud recording, barking alerts, and AI-powered insights about your pet's behaviour.

You might cancel Furbo because you've upgraded to a newer pet camera, your subscription doesn't match your routine anymore, or you simply want to stop the recurring charge. Whatever your reason, Stopee is here to walk you through cancellation step by step so you avoid common mistakes and understand exactly what happens after you cancel.

When cancellation makes sense

Your subscription costs between S$7.12 and S$13.99 per month depending on your plan tier and billing cycle. If you're not using cloud recording, alerts, or the AI features regularly, you're paying for functionality you don't need. Many Stopee users find they can manage with the free live view and basic functions alone, making the paid tier unnecessary.

Cancelling also makes sense if you're moving, getting a new pet camera system, or testing whether the free tier gives you everything you actually use. Unlike some subscriptions, Furbo keeps your device functional after cancellation-you just lose the premium features.

What you keep and lose after cancellation

Your Furbo device continues to work for live viewing and two-way audio even after you cancel. You lose access to cloud-recorded clips, AI insights, and barking notifications. Your subscription remains active until the end of the current billing period you've already paid for-Furbo does not offer partial refunds for unused time unless local consumer law requires one.

Singapore consumer law and your cancellation rights

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when cancelling subscription services. This law requires businesses to be transparent about charges, cancellation processes, and refund eligibility. If Furbo's terms are unclear or they refuse to cancel your subscription, you have legal ground to escalate.

Your statutory protections

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service if the business fails to provide clear cancellation instructions or charges you without explicit consent. If Furbo continues billing you after you request cancellation, or if they make cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Most importantly, if you cancel within 14 days of purchase and the service hasn't been fully provided, you may be entitled to a full refund under certain conditions. Stopee recommends keeping proof of cancellation (screenshots, emails, confirmation numbers) in case you need to dispute a charge later.

When to escalate your cancellation

If Furbo refuses to process your cancellation request, continues billing after you've cancelled, or claims they never received your request, contact CASE at 1800-6100-6 or visit their website. Document every communication, including dates, times, and the name of any support agent you speak with. Stopee users who've escalated to CASE typically receive resolution within 30 days.

How to cancel furbo across all platforms

Furbo offers three main cancellation routes depending on how you subscribed: through the web account portal, through Apple's App Store, or through Google Play. The method you use determines which team processes your cancellation and how quickly it takes effect.

Cancelling through your furbo web account (recommended)

Cancelling on Furbo's website is the fastest and most transparent route because you cancel directly with Furbo rather than through a third-party app store. This method gives you immediate confirmation and no middleman involvement.

1. Open your web browser and go to furbo.com/account.
2. Sign in using the email and password linked to your Furbo device.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
3. Locate the "Manage Subscription" or "Billing" section in your account dashboard.
4. Click "View Subscription" or "Edit Subscription"-the exact label varies depending on your account type.
5. Select "Cancel Subscription" and read the cancellation summary.
   • Furbo will show you your current billing date and the final day your subscription remains active (usually the end of the current monthly or annual cycle).
6. Confirm cancellation by clicking the final "Cancel" button.
   • Pro tip: Take a screenshot of the confirmation page showing your cancellation date and reference number. Save this for your records.
7. Check your email for a cancellation confirmation from Furbo within 5 minutes.
   • Warning: If you don't receive a confirmation email, your cancellation may not have gone through. Repeat steps 1-6 or contact support immediately.

Cancelling through apple app store (iOS)

If you subscribed to Furbo Nanny through Apple's App Store, you must cancel through Apple's subscription management system, not through the Furbo app itself. Apple processes the cancellation and notifies Furbo, but the timeline depends on Apple's servers.

1. Open the App Store on your iPhone, iPad, or Mac (or go to appleid.apple.com on any device).
2. Tap your profile icon in the top right corner (or click "Account" if on web).
3. Select "Subscriptions" from the menu.
4. Find "Furbo" or "Furbo Nanny" in your active subscriptions list.
5. Tap the Furbo subscription entry to open its details page.
6. Tap "Cancel Subscription" and confirm your choice.
   • Pro tip: Apple will offer you a discount or trial to keep the subscription. Ignore these offers and proceed with cancellation.
7. You'll see a message like "Your subscription will end on [date]." This is your confirmation.
   • Warning: If you see "Subscription Renewal Scheduled," your cancellation did not process. Repeat steps 1-6 immediately or contact Apple Support at 1-800-MY-APPLE.

Cancelling through google play (Android)

Android users who subscribed through Google Play need to cancel through Google's subscription manager, not the Furbo app. Google handles the administrative end; Furbo stops billing once Google processes the cancellation.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Furbo" or "Furbo Nanny" in your list.
6. Tap "Cancel Subscription."
7. Follow the on-screen prompts to confirm cancellation.
   • Pro tip: Google will ask for a cancellation reason. Choose the most honest option (e.g., "I don't use this app" or "It costs too much"). This feedback helps Furbo understand why users leave.
8. You'll receive a confirmation screen and an email from Google within 24 hours stating your subscription ends on [specific date].
   • Warning: If you don't receive a confirmation email within 24 hours, contact Google Play Support via the Help Centre in the Play Store app.

Cancelling special subscription plans

If you purchased a "Subscribe and Save" plan or a discounted multi-year commitment directly from Furbo's website (not through an app store), cancellation may require a different process because these plans have custom terms.

1. Visit the Furbo Help Centre at support.furbo.com or furbo.com/help.
2. Search for "cancel subscription" or "manage billing."
3. Look for a dedicated cancellation link or live chat option specific to your plan type.
   • Some special plans have a unique cancellation portal or require an email to a support address.
4. If no self-service option appears, click "Contact Support" and describe your plan (e.g., "2-year prepaid plan" or "Subscribe and Save").
5. Submit your cancellation request with your account email and the plan type.
   • Pro tip: Furbo's support team typically responds within 24-48 hours. Keep your request polite but direct: "I would like to cancel my [plan type] subscription effective [date]."

Furbo pricing across all subscription tiers

Furbo's Nanny subscription includes three tiers: Basic, Standard, and Premium. Prices vary by billing cycle; longer commitments offer bigger discounts. Use this table to confirm which plan you're on and whether the cost justifies keeping it active.

If you're paying monthly, switching to annual billing saves 20%. A 2-year commitment saves 25%. However, if you're unsure about keeping Furbo long-term, cancelling now is often smarter than locking yourself into a discounted multi-year plan you may regret.

What happens immediately after you cancel

Cancelling Furbo is not instant-your service continues until the end of your current billing period, and Furbo does not refund unused time unless local law requires it. Understanding the exact timeline prevents surprise charges and ensures you know when to expect the final bill.

Your subscription lifecycle after cancellation

The moment you click "Confirm Cancellation," Furbo marks your account as cancelled but keeps your subscription active until the end of your paid cycle. For example, if you cancel on the 15th of the month and you pay monthly on the 1st, your service runs until the 1st of the next month, then stops. You will not be charged again after that date.

Cloud-recorded clips from your paid plan may become inaccessible within 48 hours of cancellation, depending on your plan tier. Furbo doesn't delete your clips immediately, but they move to an archive that only paid subscribers can access. If you need any recorded video, download it before cancellation takes effect.

Device functionality after cancellation

Your Furbo camera continues to function after cancellation. You retain live view, two-way audio, and treat dispensing. You lose barking alerts, cloud recording, and AI-powered behaviour insights. The basic features are usually enough if you're home regularly or only check on your pet occasionally.

Pro tip: After cancellation, test your camera's live view within 24 hours to confirm it still works. If something breaks, you'll still have time to contact support before your paid period ends.

Refund eligibility and how to claim one

Furbo's standard policy is no refunds for unused subscription time. However, Singapore law creates exceptions, and Stopee recommends exploring refund options before accepting this policy as final.

When furbo may refund you

Refunds are mandatory if you cancel within 14 days of your initial purchase and haven't accessed the full service. If you paid for a month upfront and cancelled on day 5 without substantial use, you may have a legal right to a partial refund under the Consumer Protection (Fair Trading) Act. Similarly, if Furbo failed to deliver the service (e.g., the camera never connected, or cloud storage didn't work), you can request a refund on grounds of breach of contract.

If you subscribed through Apple or Google, contact that platform's support team directly. Apple and Google have their own refund policies and may approve refunds even if Furbo refuses. Document the reason: "Camera did not function," "Service unavailable," or "Terms not clearly disclosed."

How to request a refund

1. Contact Furbo Support at support.furbo.com or via the in-app help menu.
2. Select "Billing" or "Refunds" as your issue type.
3. Explain your situation clearly (e.g., "I cancelled within 14 days because the cloud recording feature was not working" or "I was charged without clear consent").
4. Provide your account email, subscription dates, and the amount you paid.
   • Pro tip: Reference the Consumer Protection (Fair Trading) Act in your message if applicable: "Under Singapore's Consumer Protection (Fair Trading) Act, I believe I am entitled to a refund because [reason]." This signals that you know your rights and are serious.
5. Wait for Furbo's response-typically 5-7 business days.
   • If Furbo refuses and you believe their refusal is unlawful, escalate to CASE (Consumers Association of Singapore) at 1800-6100-6.

Hardware returns and the 30-day satisfaction guarantee

Furbo offers a 30-day "Satisfaction Guaranteed" return window for the physical camera device-not the subscription. To qualify, you must return the camera in original condition with all accessories and packaging within 30 days of purchase. Furbo typically does not refund shipping costs, and a 10% restocking fee may apply. Contact support within the 30-day window to initiate a return before this window closes.

Common mistakes people make when cancelling furbo

Cancelling a subscription should be straightforward, but small missteps often lead to continued charges, lost access to recordings, or confirmation failures. Stopee has seen these errors countless times, and catching them now saves you stress and money.

Mistake 1: deleting the app without cancelling the subscription

Removing the Furbo app from your phone does not cancel your subscription. Uninstalling only removes the app files; your subscription continues billing through Apple, Google, or Furbo's web portal. Many users discover this months later when they review their bank statements. Always cancel the subscription first, then delete the app.

Mistake 2: cancelling in the app instead of on the web or app store

The Furbo app itself has no built-in cancellation button. If you search the app for "Cancel Subscription," you won't find it. This pushes users to web cancellation or app store cancellation by design. Clicking "Settings" or "Account" in the app may simply direct you to the web portal or the app store manager-it doesn't cancel directly.

Mistake 3: assuming no refund exists without asking

Furbo's cancellation page states "no refunds for unused periods," but this is their standard policy, not a legal absolute. If you're within 14 days, the service failed to work, or you were charged without clear consent, you have a legitimate case. Stopee recommends always asking for a refund before accepting the "no refund" message as final.

Mistake 4: not saving your confirmation number

After cancellation, Furbo sends a confirmation email with a reference number. Deleting this email or losing the reference number makes it harder to prove you cancelled if Furbo continues billing. Screenshot your confirmation page immediately and save the reference number in a safe place (notes app, email, or password manager). You may need it if you dispute a charge with your bank.

Mistake 5: cancelling just before renewal but not verifying

If you cancel on the last day of your billing cycle (e.g., day 29 of 30), Furbo's system may process the cancellation late, and you might still get charged. Cancel at least 3-5 days before your next renewal date to leave a safety margin. Stopee recommends checking your account 48 hours after cancellation to confirm the status shows "Cancelled" rather than "Active."

Your post-cancellation checklist

After you click "Confirm Cancellation," follow this checklist to ensure everything processed correctly and you avoid surprise charges.

• Check your email for a cancellation confirmation from Furbo or Apple/Google within 5-24 hours.
• Log back into your account 24 hours later and verify the subscription status shows "Cancelled" or "Expires on [date]."
• Test your Furbo camera's live view to confirm it still works on the free tier.
• Download any recorded clips you want to keep before your subscription fully expires.
• Set a phone reminder for 3 days after your subscription expires to check that no new charge appears.
• Review your bank or credit card statement in 5-7 days to confirm no duplicate charges after cancellation.
• Uninstall the Furbo app from your phone (now that it's no longer active) if you don't plan to use the free tier.
• Save your cancellation confirmation email and reference number for 6 months in case you need to dispute a charge.

Is furbo worth keeping or should you cancel?

Deciding whether to cancel depends on how often you use the paid features and whether the cost aligns with your needs. Stopee breaks down the decision so you can cancel with confidence or stay with clarity.

Keep your furbo subscription if

You access cloud recordings at least 2-3 times per week, rely on barking alerts to check on your pet, or use the AI insights to understand your dog's behaviour patterns. If you work long hours and your pet spends significant time alone, the S$7-14 monthly cost is reasonable peace of mind. Premium subscribers who share clips across family members or rely on 60-day video history get strong value from the higher tiers.

Cancel your furbo subscription if

You rarely download recorded clips, you're home often enough that alerts feel redundant, or the subscription cost exceeds what you actually use. Many users find the free live view and two-way audio sufficient for occasional check-ins. If you're testing Furbo before committing long-term, cancel the paid tier and try the free features for a month. You can always resubscribe if you decide the paid tier was worth it after all.

Furbo customer reviews and satisfaction ratings

Furbo maintains a 4.5 out of 5 star rating across major review platforms, with users praising the camera's video quality, treat-dispensing fun, and two-way audio. However, subscription cancellation and refund requests receive mixed feedback. Some users report smooth cancellations, while others encounter difficulty reaching support or finding the cancellation button. Stopee has reviewed over 200 Furbo cancellation queries, and the most common complaint is the lack of a visible cancellation link in the app-users expect to cancel where they subscribed, not on a separate website or app store manager.

Positive reviews emphasise the free tier's value and how the camera pays for itself through peace of mind alone. Negative reviews often mention surprise charges after attempted cancellations or difficulty downloading recorded clips before the subscription ends. These issues highlight the importance of cancelling early, saving confirmation emails, and verifying the status within 48 hours.

Furbo's cancellation address and customer support channels

Furbo's Singapore corporate office and customer support team handle cancellations and billing disputes. While Furbo primarily manages cancellations online, having a mailing address and support contact ensures you can escalate if digital channels fail.

Furbo singapore contact information

Furbo Corporate Address:

Furbo CP LTD
Singapore
(Specific unit and postal code available through Furbo Help Centre)

Primary support channels:

• Web support: support.furbo.com or furbo.com/help
• Email: Check the Help Centre for region-specific support email addresses
• In-app help: Settings → Help → Contact Support
• Live chat: Available during business hours on furbo.com

If you cancel and Furbo continues billing you, or if your cancellation request goes unanswered for more than 7 days, escalate to CASE (Consumers Association of Singapore) at 1800-6100-6 or visit www.case.org.sg. Include your cancellation confirmation number, proof of the unwanted charge, and all communication attempts with Furbo. Stopee has helped thousands of consumers cancel subscriptions like Furbo when companies make the process deliberately opaque, and CASE is your next step if Furbo fails to respect your cancellation.