Manage Routine

How to cancel routine in singapore and protect your subscription rights

What routine is and why you might want to cancel

Routine (operated by Turnstyle Brands, LLC) is a subscription service that helps you build and manage daily habits, track routines, and organise your personal productivity. The app is available across iOS, Android, and web platforms, with multiple pricing tiers depending on your commitment level.

Whether you've found the service doesn't fit your lifestyle, you're juggling too many subscriptions, or you simply want to pause your membership, cancelling Routine is straightforward once you know where to go. The challenge is that Routine operates across three different platforms-web, Apple's App Store, and Google Play-each with its own cancellation pathway and refund rules. At Stopee, we've helped thousands of Singapore-based consumers navigate these platform differences and cancel without losing money to refunds they're entitled to.

When cancellation makes sense

You might cancel Routine if you're not using the app regularly, prefer a competitor's approach to habit-building, want to reduce monthly expenses, or find that push notifications disrupt rather than help your routine. Cancelling early can protect your wallet if you're in your trial period or early billing cycles.

The three routine subscription pathways

Routine's cancellation process depends on where you signed up. You may have subscribed directly via the web at yourroutine.com, through Apple's App Store on your iPhone or iPad, or via Google Play on an Android device. Each platform has different cancellation mechanics, refund windows, and billing safeguards. Understanding which platform you're on is the first step Stopee recommends before you take action.

Pricing and plan options for routine

Routine offers three subscription tiers, each renewable on different schedules, with pricing in Singapore Dollars (SGD).

Your subscription renews automatically on the date of your original purchase unless you cancel beforehand. The monthly plan at S$5.48 is the most popular choice among Singapore users because it offers flexibility without a long commitment window. However, all plans auto-renew, which is why understanding your cancellation deadline is critical.

Your consumer rights and singapore's consumer protection laws

Singapore's Consumer Protection (Fair Trading) Act protects you as a subscriber, even when you cancel a digital service like Routine.

What the law guarantees you

Under Singapore consumer law, you have the right to transparent billing, accurate service descriptions, and fair cancellation terms. Subscription services like Routine must clearly disclose their auto-renewal policy, billing frequency, and cancellation method before you subscribe. If Routine fails to meet these standards or makes cancellation deliberately difficult, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Additionally, if you cancel within a reasonable trial period (typically 7 to 14 days for digital subscriptions in Singapore), you may be entitled to a refund even if Routine's published policy is less generous. The law also requires that cancellation be as easy as the signup process-Routine cannot hide cancellation behind multiple steps or require you to call an international number.

When to invoke consumer protection

If Routine refuses to process your cancellation, charges you after you've cancelled, or makes the cancellation process unreasonably difficult, document everything and file a complaint with CASE. Stopee advises keeping screenshots of your cancellation request, confirmation emails, and any follow-up correspondence. These records are your strongest lever if you need to escalate.

How to cancel routine via web (yourroutine.com)

If you signed up directly through the Routine website rather than an app store, follow these steps to cancel your subscription.

1. Open your web browser and visit yourroutine.com.
   • Log in using the email address and password associated with your Routine account.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Locate your account settings or subscription management page.
   • This is typically found in a user menu (often a profile icon or "Account" link) in the top-right corner.
   • Look for options labelled "Subscriptions", "Billing", or "Plans".
3. Find your active subscription and select the option to cancel or downgrade.
   • Review any final charges that will apply before the cancellation takes effect.
   • Routine applies charges on a pro-rata basis if you cancel mid-cycle, so confirm the exact date your access will end.
4. Confirm the cancellation.
   • You will receive a confirmation email at the address associated with your account.
   • Pro tip: Screenshot this confirmation and save the email for your records. You'll need it if any disputes arise with billing.
5. If you don't see a self-service cancellation option, email support@routine.com directly.
   • Include your account email, full name, and a clear statement that you wish to cancel your subscription effective immediately.
   • Routine typically responds within 1 to 2 business days.

Warning: Simply stopping use of the app or website will not cancel your subscription. Your account will continue to renew and charge your payment method until you explicitly cancel through the steps above.

How to cancel routine via apple's app store (iOS)

If you subscribed to Routine Premium through an iPhone, iPad, or Mac, you must cancel directly through Apple's subscription management system, not within the Routine app itself.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone and iPad, Settings is the grey gear icon on your home screen.
   • On Mac, click the Apple menu in the top-left and select "System Preferences".
2. Tap or click your name at the top of the Settings menu.
   • You will see options for iCloud, Media & Purchases, and subscriptions.
3. Select "Subscriptions" (on iOS) or "Media & Purchases" then "Subscriptions" (on Mac).
   • A list of all your active Apple subscriptions will appear.
4. Locate "Routine", "Routinery", or "Routine Premium" in the subscription list.
   • Tap or click on the subscription name to open its details.
5. Tap or click "Cancel Subscription".
   • Apple will display the final billing date and ask you to confirm the cancellation.
   • Pro tip: Cancel at least 24 hours before your next renewal date to avoid being charged for the next period. Cancellations processed within 24 hours of renewal may still result in a charge.
6. Confirm the cancellation and take a screenshot of the confirmation screen.
   • You will also receive a confirmation email from Apple. Save this for your records.

Warning: Deleting the Routine app from your device does not cancel your subscription. Your Apple ID will continue to process auto-renewal charges until you complete the steps above through Settings. At Stopee, we've seen many users make this mistake and lose money because they thought uninstalling the app was enough.

How to cancel routine via google play (Android)

Android users who subscribed through Google Play must use Google's subscription management system to cancel, similar to the Apple process.

1. Open the Google Play app on your Android phone or tablet.
   • Look for the colourful "Play Store" icon on your home screen or app drawer.
2. Tap the profile icon in the top-right corner of the screen.
   • This will open a menu with account options.
3. Select "Payments and subscriptions".
   • You will see a list of all subscriptions linked to your Google account.
4. Tap "Subscriptions".
   • This shows all active and cancelled subscriptions across all Google services.
5. Find "Routine" or "Routinery" in the list and tap it.
   • The subscription details page will open, showing your renewal date and payment method.
6. Tap "Cancel subscription".
   • Google Play will ask for a reason for your cancellation (optional feedback).
   • Select a reason if you wish, then confirm the cancellation.
7. Take a screenshot of the cancellation confirmation.
   • Google will send a confirmation email; keep both the screenshot and email for your records.

Warning: Do not uninstall the Routine app thinking it will stop billing. Uninstalling only removes the app from your device; your Google Play subscription will continue to renew. You must use the steps above to actually cancel the recurring charge.

Refund eligibility and how to claim a refund

Your eligibility for a refund depends on which platform you subscribed through and how long ago you made your purchase.

Refunds via yourroutine.com (web)

Yourroutine.com offers a 30-day refund window for unopened or unused digital products. Refunds are processed within 5 business days of approval. If you subscribed and used Routine but want your money back, you have until day 30 to request a refund. After day 30, all sales are final per Routine's published terms and conditions.

To request a refund, email billing@routine.co with your order number, purchase date, and reason for the refund request. Include "Refund Request" in the subject line. Stopee recommends being specific: if you simply didn't use the service or found it wasn't for you, explain that clearly. Routine's support team is more likely to approve refunds for customers who tried the service in good faith rather than those requesting refunds months after purchase.

Refunds via apple app store

Apple allows refund requests up to 14 days after purchase. However, Apple's refund decision is automatic for some requests (especially those filed within 24 hours) and manual for others.

To request an App Store refund, open the Settings app, tap your profile name, select "Subscriptions", choose Routine, and tap "Report a Problem". Describe your issue (for example, "Charged but did not use service" or "Subscription renewed without consent") and submit. Apple will respond with a decision within 1 to 2 business days. If Apple denies your request, you can escalate to Apple Support and reference Singapore's Consumer Protection (Fair Trading) Act.

Refunds via google play

Google Play allows refund requests up to 48 hours after a charge. To request a refund, open the Google Play app, go to your Account, select "Payments and subscriptions", tap "Subscriptions", find Routine, and look for a "Request refund" or "Get help" option. Google Play will review your request and respond within 1 to 2 business days.

If Google denies your refund request and you believe the charge was unfair, contact Google Support directly or file a complaint with your bank if you paid by credit or debit card. Many Singapore banks can reverse charges on your behalf if you've made a good-faith refund request with the merchant first.

What to do if routine refuses a refund

If you've requested a refund and Routine denies it without explanation, or if the service charged you after you cancelled, escalate to CASE (Consumers Association of Singapore). CASE can investigate the complaint and mediate between you and Routine. You can file a complaint online at case.org.sg or call 6100 0315. Keep all evidence: cancellation confirmations, billing statements, and email correspondence with Routine's support team.

What happens after you cancel routine

Cancelling Routine doesn't mean you lose access immediately; understanding the timeline helps you decide when to cancel.

Access after cancellation

After you cancel, your access to Routine Premium features continues until the end of your current billing cycle. For example, if you subscribed on the 15th and cancel on the 20th, you'll have access through the 14th of the next month. On the 15th, your access reverts to the free version (if available) or stops entirely, depending on Routine's terms.

This grace period is actually beneficial. Stopee recommends cancelling as soon as you've decided the service isn't for you-don't wait until your next renewal date, because there's always a risk of being charged if you forget. Cancel now, use the service through the end of your cycle, then decide if you want to resubscribe later.

Auto-renewal stops

Once you cancel, Routine will not charge your payment method again. Your subscription enters a "cancelled" state, and no future renewals will occur. However, cancelling does not automatically refund charges already made unless you qualify for Routine's refund policy or the platform's refund window.

Account data and how to retrieve it

Cancelling your subscription does not delete your account or your habit-tracking data. Your account remains active, and you can log in and view your past routines, streaks, and achievements. If you want to export your data before cancelling, check Routine's settings or contact support@routine.com to request a data export in a portable format. This is useful if you're switching to a competitor app and want to preserve your history.

Common cancellation mistakes and how to avoid them

We understand that subscription management can feel overwhelming, especially when you're juggling multiple apps and recurring charges. These are the mistakes we see most often, and how to sidestep them.

Uninstalling the app instead of cancelling

The biggest mistake is deleting the Routine app and assuming your subscription is cancelled. It isn't. Your Apple ID or Google Play account continues to auto-renew the subscription until you explicitly cancel through Settings or the Play Store. You'll discover this mistake when you check your bank statement weeks later and see another charge. Always cancel through the platform's settings, not by deleting the app.

Missing the renewal date

If you wait until your renewal date to cancel, there's a narrow window where you might be charged before your cancellation takes effect. Stopee recommends cancelling at least 48 hours before your next renewal. You'll find your renewal date in your subscription details on the App Store, Google Play, or your account settings on yourroutine.com. Set a phone reminder 3 days before that date if you're on the fence about renewing.

Not saving cancellation confirmations

If a billing dispute arises, your cancellation confirmation is your proof. Many users receive the confirmation email but never check their inbox again. If Routine charges you after you've cancelled, you'll need that email timestamp to prove you cancelled on a specific date. Stopee advises screenshotting your cancellation confirmation and saving the confirmation email to a folder. This takes 30 seconds and can save you hours of dispute resolution later.

Cancelling but forgetting to check for refund eligibility

You might be entitled to a refund even if you cancel outside of Routine's published refund window, depending on how long you've had the subscription. Yourroutine.com offers 30 days; the App Store offers 14 days; Google Play offers 48 hours. If you're within these windows, always file for a refund. Many users cancel without requesting a refund, losing money they could have recovered.

Checklist before you cancel routine

Use this checklist to ensure you're cancelling smoothly and protecting your consumer rights.

• Identify which platform you subscribed through: web (yourroutine.com), Apple App Store, or Google Play.
• Find your next renewal date by checking your account settings or confirmation email.
• Calculate how many days remain in your current billing cycle.
• Decide if you're within the refund window (30 days for web, 14 days for App Store, 48 hours for Google Play).
• Open your account and navigate to the correct cancellation page for your platform (Settings > Subscriptions on iOS, Google Play app > Subscriptions on Android, or account settings on yourroutine.com).
• Initiate the cancellation and confirm it.
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email Routine sends you.
• If you're within the refund window, submit a refund request via the same platform within 48 hours of cancellation.
• Check your email 1 to 2 business days later for the refund decision.
• Verify that no further charges appear on your billing statement after your cancellation date.

How to contact routine for cancellation support

If you encounter issues during cancellation, Routine's support team can help. Here are the contact methods Stopee recommends.

Email support addresses

For general cancellation queries, email support@routine.com with your account email, full name, and cancellation request. Routine typically responds within 1 to 2 business days. For billing-specific issues (like disputed charges or failed cancellations), use billing@routine.co. General support is also available at support@routine.co.

When you email, be clear and concise: state your request upfront (for example, "I want to cancel my subscription effective immediately") and include your order or subscription details. If you've already attempted cancellation through the app or website, mention that and explain any error messages you received.

In-app support

Some versions of the Routine app include a "Contact Support" or "Help" button within the settings menu. If you see this option, you can message support directly without leaving the app. This route can be faster than email for simple queries.

Escalation path if routine doesn't respond

If Routine doesn't respond to your cancellation request within 3 business days, or if they refuse to cancel without a valid reason, escalate to CASE (Consumers Association of Singapore) at case.org.sg or 6100 0315. You can also lodge a complaint with the CCCS (Competition and Consumer Commission of Singapore) if you believe Routine is breaching the Consumer Protection (Fair Trading) Act.

Summary and next steps

Cancelling Routine is a straightforward process once you know which platform you're on and which steps to follow. Whether you're cancelling via the web, Apple's App Store, or Google Play, the key is to act within your refund window if one applies, save your confirmation, and verify that no further charges appear on your statement. Your consumer rights under Singapore law protect you if Routine makes cancellation difficult or refuses to process your request.

If you're unsure about the cancellation process or concerned about your consumer rights, Stopee has guided thousands of Singapore users through subscription cancellations and refund disputes. Visit stopee.com today to explore more subscription cancellation guides, escalation tips, and templates for disputing unfair charges. Stopee also offers a cancellation assistant service to help you navigate complex refund scenarios. Whether you need step-by-step support or just a second opinion on your rights, Stopee is here to empower you as a consumer.