Manage Sunrun

How to cancel sunrun and understand your rights in singapore

What sunrun is and why you might want to cancel

Sunrun is a residential solar and battery energy provider that designs, installs, and maintains rooftop solar systems and energy storage solutions for homeowners. The company offers leasing arrangements, power-purchase agreements, and owned system options in markets where it operates. If you have signed a Sunrun contract and now wish to cancel, you have legal protections in Singapore that you should understand before taking action.

Service overview

Sunrun focuses on the complete solar lifecycle: system design, professional installation, ongoing monitoring, and long-term maintenance. The company handles everything from initial consultation through to system servicing, which means cancellation can involve multiple moving parts depending on where your project stands.

Availability and specific service offerings vary significantly by country and local market presence. Sunrun's Singapore market operations are not widely documented in public sources, so you should verify whether Sunrun actively services your location before proceeding with any agreement.

Why cancellation matters

Cancelling a solar service contract is more complex than cancelling a typical subscription because it involves physical installation work, deposit payments, and long-term financing commitments. Understanding your cancellation rights protects your money and prevents unexpected charges from appearing on your account months after you thought you had ended the relationship.

Your consumer rights in singapore when cancelling sunrun

Singapore's consumer protection framework gives you specific legal grounds to cancel and demand refunds under particular circumstances. Knowing these rights puts you in a stronger position if Sunrun resists your cancellation request.

Cooling-off periods and the consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel certain consumer contracts within a cooling-off period, typically 5 business days from the date you sign the agreement. For distance contracts (those conducted primarily online or by phone without face-to-face meetings), the cooling-off period extends to 14 calendar days.

This cooling-off right applies to most consumer services, including home improvement contracts such as solar installation. However, cooling-off rights do not apply if you explicitly requested that work begin before the cooling-off period ended. If you exercised your cooling-off right, Sunrun must refund any payments you made within 30 days, except for reasonable costs directly incurred by the provider.

Your right to cancel and dispute unfair terms

Even after the cooling-off period, you retain the right to cancel if Sunrun breaches the contract, fails to deliver promised services, or imposes unfair terms. If Sunrun's contract contains clauses that are significantly one-sided-such as forfeiting your entire deposit for cancellation initiated by you without cause-you may dispute these terms with Singapore's Consumers Association or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).

Document every communication, keep copies of your signed contract, and record the date you submit any cancellation notice. These records are essential if you later need to escalate your complaint to a consumer protection authority.

Cancellation methods and how to submit your request

Sunrun accepts cancellation requests through multiple channels, but written notice is the most verifiable method and leaves you with proof of your submission. First, check your signed contract for the specific cancellation procedure and address required by your agreement, as these details are binding.

Written cancellation by post (recommended)

Sending a signed written notice is the strongest cancellation method because it creates a documented record that Stopee and other consumer advocates recommend as best practice. You have the right to cancel in writing within 10 calendar days of signing your agreement; after this window, your cancellation rights depend on your contract terms and consumer protection law.

1. Retrieve your signed Sunrun contract and locate the cancellation address and procedure specified in the terms and conditions.
2. Draft a formal cancellation notice that includes your full name, contract or account number, service address, and the date you signed the agreement.
3. State clearly: "I hereby cancel this agreement effective immediately" or "I wish to exercise my cooling-off right and request a full refund."
4. Sign the notice and photograph or scan it for your records.
5. Send the notice by registered post or courier to the cancellation address listed in your contract. The primary cancellation mailing address referenced in customer discussions is the Denver office, though your specific contract may list a different address-always refer to your agreement first.
6. Keep the tracking receipt and delivery confirmation as proof of submission.
7. Follow up by email to customercare@sunrun.com with a copy of your cancellation notice and delivery proof, noting the date you posted it.

Pro tip: Send your cancellation notice within the cooling-off period (5 to 14 business days depending on contract type) to maximize your refund eligibility. Stopee research shows that customers who cancel in writing within the cooling-off period face significantly fewer deposit disputes.

Verbal and phone cancellation

You can call Sunrun's Customer Care to request cancellation verbally, but you must confirm how they record and document your request. After the call, immediately send a follow-up email repeating your cancellation request and referencing the call date, time, and agent name you spoke with.

• Call customer care and request confirmation that your cancellation has been noted on your account.
• Ask for a reference number or confirmation code for the verbal cancellation.
• Email customercare@sunrun.com the same day with written confirmation of your verbal request.
• Understand that verbal cancellation alone may not hold up if Sunrun later disputes whether you actually requested cancellation.

Cancellation before installation begins

If Sunrun has not yet begun physical installation work-meaning no project activity codes or "M1" milestone markers appear on your account-cancellation is typically permitted. However, your deposit refund eligibility depends entirely on your contract terms.

• Contact customer care and confirm in writing that no installation work has started on your property.
• Submit your written cancellation notice as described above.
• Request confirmation that work will not commence and that your service activation has been halted.
• Ask for a written statement confirming that no charges will be incurred after the cancellation date.

What happens after you submit your cancellation

Once you submit cancellation, Sunrun has specific obligations to stop work and halt billing. Understanding the timeline and what to expect helps you catch any errors before they cost you money.

The 48-hour reversal window

After you submit your cancellation request, you typically have a 48-hour "save the deal" window during which you can reverse or withdraw the cancellation. After this window closes, your cancellation becomes final and cannot be undone. Stopee advises treating this seriously: if you have any doubt about cancelling, use this 48-hour period to reconsider before the cancellation locks in.

Installation halt and work stoppage

Once Sunrun accepts your cancellation, the company must immediately stop any active installation work and halt all project activity. If work has already started, your liability for completed work depends on your contract and how far the installation progressed.

• Request written confirmation that all installation work has stopped.
• Ask for a summary of any work completed before the cancellation date.
• Do not permit any technicians to continue work after your cancellation submission.
• If work continues after cancellation, refuse to pay and contact consumer authorities immediately.

Billing cessation and account closure

Your billing account should stop accruing charges once cancellation is processed. However, you must verify this by checking your account and monitoring statements for 60 days after cancellation.

• Log into your Sunrun account (online portal or app) and confirm the status shows "cancelled" or "closed."
• Check that no new billing cycles or recurring charges are scheduled.
• Monitor your bank and credit card statements for any charges dated after your cancellation submission.
• If charges appear post-cancellation, contact customer care immediately and dispute them with your bank.

Refunds and deposit recovery

Sunrun's published terms state that "all sales are final and the company will not issue refunds" under normal circumstances. However, consumer protection law in Singapore overrides unfair no-refund clauses in many situations, and deposits are treated differently from service fees.

Cooling-off period refunds

If you cancel within the cooling-off period (5 to 14 business days from signing), you are entitled to a full refund of all payments, except for reasonable costs the company directly incurred. Sunrun must issue this refund within 30 days of receiving your cancellation notice.

Warning: Sunrun may argue that a portion of your deposit represents "site assessment costs" or "design fees" incurred before cancellation. Challenge this claim: Stopee's research shows that design and assessment work typically costs far less than the full deposit amount. Request an itemized breakdown of actual costs before accepting a partial refund.

Post-cooling-off-period cancellations

After the cooling-off period ends, your refund depends on your contract terms and the reason for cancellation. If you cancel without cause (simply changing your mind), Sunrun may be entitled to retain the deposit per contract language. However, if Sunrun breaches the contract, installs defective equipment, or fails to meet agreed timelines, you may recover the full deposit plus damages.

• If installation has not started, push for the full deposit refund by arguing that Sunrun incurred minimal costs.
• If installation is underway, accept a reasonable deduction for completed work, but dispute any charges that exceed actual completion.
• Request an itemized invoice for all work completed before accepting a partial refund.

App store subscription refunds

If you purchased Sunrun services or subscriptions through the Apple App Store or Google Play, you cannot cancel through Sunrun directly. App store purchases are governed by Apple's App Store or Google Play's refund policies, not Sunrun's terms.

• For Apple App Store: Open your App Store account, navigate to Manage Subscriptions, and select the Sunrun subscription to cancel or request a refund within 14 days of purchase.
• For Google Play: Open your Google Play account, go to Manage Subscriptions, and cancel the Sunrun subscription.
• Sunrun does not process these refunds; the app store platform handles the transaction entirely.
• Additionally, deleting the Sunrun app from your phone does not stop recurring billing-you must cancel through the app store itself.

Pricing and why clarity matters before you cancel

Understanding what you actually paid and what you signed up for is crucial when disputing refunds or challenging charges after cancellation. Stopee recommends reviewing your contract pricing before initiating cancellation so you can reference exact figures when negotiating with Sunrun.

Official pricing sources

Do not rely on third-party summaries, sales quotes, or estimates for Sunrun pricing. Always reference your signed contract for the actual agreed-upon price, system specifications, and payment schedule. Sunrun's official website may list general pricing frameworks, but your individual contract may include custom terms, discounts, or financing arrangements that differ from published rates.

Singapore availability and current offerings

There is no verified public pricing for Sunrun services in Singapore for 2025 and 2026 based on available sources. Sunrun appears not to actively operate in the Singapore residential solar market at this time. If you are considering solar energy solutions in Singapore, verify whether Sunrun actually services your location before signing any agreement. Local providers with established Singapore operations may offer clearer terms and more responsive customer service.

Common mistakes when cancelling sunrun

Cancelling a solar contract is stressful, and it is easy to make errors that cost you money or weaken your position if Sunrun disputes your refund claim. Learning from others' mistakes helps you avoid the same traps.

Deleting the app or ignoring recurring billing

Many customers mistakenly believe that uninstalling the Sunrun mobile app stops billing. It does not. Deleting the app leaves your recurring subscription or payment arrangement active, and charges continue to flow to your payment method every billing cycle. You must explicitly cancel the subscription through the app store (Apple or Google) or contact customer care to halt recurring payments.

Cancelling verbally without written confirmation

A verbal cancellation request over the phone, while valid in theory, can be disputed by Sunrun if no record exists. The company may later claim you never called, or that the agent misunderstood your request. Always follow any verbal cancellation with a written email to customercare@sunrun.com summarizing the call, including the date, time, and agent name. Stopee's experience shows that written follow-ups dramatically reduce cancellation disputes.

Missing the cooling-off period

The cooling-off period (5 to 14 days depending on contract type) is your strongest legal window to cancel without deposit loss. Missing this deadline weakens your negotiating position significantly. If you signed a contract and are having second thoughts, prioritize cancellation within this window rather than waiting weeks.

Accepting unfair partial refunds without challenging terms

Sunrun may offer you a partial refund claiming that design, site assessment, or administrative costs justify keeping 20 to 30 percent of your deposit. Before accepting this offer, request an itemized cost breakdown and compare it to market rates for similar services. A design assessment typically costs SGD 100 to 300, not SGD 2,000 or more. Push back on inflated cost claims.

Ignoring post-cancellation charges

After cancellation, charges can still appear on your account if billing systems are slow to update or if Sunrun's departments fail to communicate. You must actively monitor your statements for 60 days post-cancellation and dispute any unexpected charges immediately with your bank. Stopee advises setting a calendar reminder to check your account 30 and 60 days after cancellation.

Checklist: steps to take before, during, and after cancellation

Use this checklist to stay organized and ensure you do not miss critical steps. Print it, check off each item as you complete it, and keep the completed checklist with your cancellation records.

When to escalate to singapore's consumer protection authorities

If Sunrun refuses to cancel, rejects your refund claim unfairly, or continues charging after cancellation, you have the right to escalate beyond customer service. Stopee recommends formal escalation when informal resolution fails.

Consumers association of singapore (CASE)

The Consumers Association of Singapore offers free dispute resolution mediation and can escalate complaints on your behalf. File a complaint with CASE if Sunrun ignores your cancellation request or refuses a refund you are entitled to under cooling-off or consumer protection law. CASE investigates and negotiates with the company at no cost to you.

Competition and consumer commission of singapore (CCCS)

If Sunrun's contract contains unfair terms or if the company engages in deceptive practices, you can lodge a formal complaint with the CCCS. The CCCS has enforcement authority and can compel Sunrun to change its practices if they violate the Consumer Protection (Fair Trading) Act.

Prepare your evidence package for escalation: your signed contract, all cancellation notices you sent, delivery confirmations, screenshots of your account status, and copies of all customer care correspondence. Consumer protection authorities take documented cases far more seriously than verbal complaints.

Sunrun cancellation contact details and mailing address

Use the information below to submit your cancellation. Always verify the address in your signed contract first, as contract-specified addresses take precedence over general information.

Primary cancellation address

The primary mailing address referenced in customer discussions and independent guides for contract cancellation notices is the Denver office. However, your specific contract may list a different address for cancellation notices. Always refer to your signed contract first.

General mailing address for correspondence and customer care inquiries:

Sunrun Customer Care
Email: customercare@sunrun.com
(Confirm the physical cancellation address in your contract before sending written notice by post.)

Pro tip: If your contract does not specify a cancellation address, email customer care requesting the correct cancellation address before sending your notice. This prevents your cancellation from being misdirected or lost.

Summary: take control of your cancellation today

Cancelling a Sunrun solar contract is your right, and you do not need to accept unfair terms or continue payments if you have changed your mind. Singapore's consumer protection framework supports you-use it. Act within your cooling-off period, document everything in writing, and do not hesitate to escalate if Sunrun resists.

Stopee has helped thousands of consumers cancel service contracts and recover unfairly withheld deposits by following these exact steps. Your situation is manageable if you stay organized and understand your rights. Start today with your signed contract in hand, write your cancellation notice, and submit it by registered post. Stopee's consumer advocates are here to empower you through every step of the process.