Manage Wyze

How to cancel wyze and keep your smart home running smoothly

What wyze is and why you might cancel

Wyze is a smart home company that makes affordable cameras, sensors, plugs, lights and cloud services designed for DIY setup and remote monitoring. You get basic features for free, but Wyze also offers optional subscription plans that unlock cloud storage, intelligent detection features and advanced AI capabilities for your cameras.

You might decide to cancel your Wyze subscription for several reasons: you've moved house, you no longer need the advanced features, you found a competitor that suits you better, or you simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to guide you through the process clearly and make sure you avoid common pitfalls.

When cancellation makes sense

Cancelling makes sense if you're paying for features you don't actively use, if your circumstances have changed, or if you want to downgrade to Wyze's free tier while keeping your devices. Keep in mind that cancelling your subscription does not delete your account or remove your devices-it simply stops the automatic renewal of your paid plan.

What you need to know before you start

Wyze subscriptions are managed online through your account dashboard or mobile app. There is no phone line or physical mailing address for cancellations. Your service remains active until the end of your current billing period, and Wyze does not offer prorated refunds for mid-period cancellations. This means if you cancel on day 15 of a 30-day billing cycle, you will not receive a credit for the remaining 15 days.

Wyze subscription plans and pricing in singapore

Understanding your plan type and cost helps you make an informed decision about whether to cancel, downgrade or keep your subscription active.

Available subscription tiers

Wyze offers three main camera subscription plans, each with monthly and annual billing options. Annual billing typically gives you a discount compared to paying monthly. The table below shows the standard pricing; your local SGD rates may vary depending on currency conversion and regional pricing adjustments.

How to check your current plan

To see exactly which plan you are subscribed to and how much you are paying, sign in to your Wyze account at my.wyze.com, navigate to Account, then Services. Here you will see your active subscription, the next billing date and your renewal amount. If you subscribed through the Apple App Store or Google Play, you may need to check those platforms instead to see your billing details and plan information.

How to cancel wyze via the website

Cancelling through the Wyze website at my.wyze.com is the most straightforward method if you subscribed directly with Wyze using a credit card, debit card or other payment method.

Step-by-step website cancellation

1. Open a web browser and go to my.wyze.com.
2. Log in using your Wyze account email and password.
3. Click on your Account icon or menu (usually in the top right or left sidebar).
4. Select Services from the account menu.
5. Find your active subscription and click Manage subscription.
6. Click Edit next to your plan details.
7. Select Cancel and confirm your cancellation.
   • Wyze will ask you to confirm that you want to cancel.
   • You may see a retention offer or survey asking why you are leaving.
8. Verify your cancellation via email-Wyze will send a confirmation to your registered email address.

Pro tip: Screenshot or save the confirmation email that Wyze sends you. This serves as proof of cancellation and protects you if billing issues arise later.

What happens after you click cancel

Your subscription is immediately flagged for cancellation, but your service continues until the end of your current billing period. For example, if your renewal date is 15 March and you cancel on 1 March, your Cam Plus, Cam Unlimited or Cam Unlimited Pro features remain active until 15 March. After that date, your account automatically reverts to the free Wyze tier, and you lose access to cloud storage and advanced detection features.

How to cancel wyze subscriptions purchased on apple app store

If you subscribed to Wyze through the Apple App Store on your iPhone or iPad, you must cancel through Apple's own system, not through the Wyze app itself.

Cancellation steps for iOS users

1. Open the Wyze app on your iPhone or iPad.
2. Tap your Account icon at the bottom of the screen.
3. Tap Services.
4. Locate your subscription plan and tap Edit Plan.
5. Change the quantity to 0 (zero).
6. Tap Cancel Subscription.
   • You will be automatically redirected to Apple's App Store subscription management page.
   • Confirm the cancellation on the Apple screen.
7. Return to the Wyze app to confirm the cancellation was processed.

Warning: If you do not complete the cancellation on Apple's server, your subscription will not be cancelled, and you will continue to be billed. Always verify that the status shows "Cancelled" or "Expires on [date]" in your Apple Account settings before closing the app.

Alternative: cancel directly via apple settings

You can also cancel an App Store subscription without opening the Wyze app. Go to Settings on your iPhone or iPad, tap Apple ID (your name at the top), then Subscriptions, find Wyze and tap Cancel Subscription. This method is often faster and bypasses the Wyze app entirely.

How to cancel wyze subscriptions purchased on google play

Subscribers who set up Wyze through Google Play on Android devices must cancel through Google Play, not through the Wyze app alone.

Cancellation steps for android users

1. Open the Wyze app on your Android phone or tablet.
2. Tap your Account icon at the bottom of the screen.
3. Tap Services.
4. Find your subscription and tap Edit Plan.
5. Reduce the quantity to 0 (zero).
6. Tap Cancel Subscription.
   • The app will route you to Google Play's subscription management portal.
   • Confirm the cancellation on the Google Play screen.
7. Wait for a confirmation notification in the Wyze app or check your Gmail for a cancellation receipt from Google.

Warning: App Store and Google Play subscriptions are separate from Wyze's direct billing system. If you signed up through Google Play, Wyze cannot cancel your subscription for you-only Google Play can process the cancellation. Attempting to cancel through the Wyze website will not work if your subscription is tied to Google Play.

Alternative: cancel via google play directly

Open the Google Play Store app, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, select Wyze, and tap Cancel Subscription. This method skips the Wyze app entirely and can be quicker.

What happens after you cancel

Cancelling your Wyze subscription is not the end of your relationship with the service-your account remains active, but your paid features are frozen on a specific date.

Service access and timeline

After you cancel, your subscription remains active and fully functional until the end of your current billing period. On that date, your account automatically downgrades to Wyze's free tier. You lose access to cloud storage, intelligent person/pet/vehicle/package detection, Friendly Faces recognition, and any other premium features tied to your cancelled plan. Your devices remain connected to your account, and basic device functions (like live view and local recording) continue to work.

What you keep and what you lose

You keep your camera recordings stored locally on your device's microSD card (if you use a card). You lose remote 14-day or 60-day cloud backups of your footage. You also lose advanced AI detection notifications unless you upgrade to a paid plan again. Your account, login credentials, device pairings and account history remain intact, so you can resubscribe at any time.

Automatic renewal stops

Once you cancel, Wyze stops all automatic renewal attempts. Your payment method will not be charged again unless you manually resubscribe to a plan through my.wyze.com or the Wyze app.

Refund policy and what you can expect

Wyze's refund policy is strict and does not offer prorated credits for mid-period cancellations. Understanding your refund options before you cancel helps you make an informed decision.

Subscription refunds

Wyze does not issue refunds or credits for subscription cancellations, regardless of when during your billing period you cancel. If you subscribe to Cam Plus for SGD $3 per month and cancel after 10 days, you will not receive a credit for the remaining 20 days. This policy applies to subscriptions purchased directly through Wyze, the App Store and Google Play.

Your only option to recover money is to dispute the charge with your bank or payment provider if you believe you were charged in error, or to contact Wyze's customer support to request a one-time goodwill refund (though approval is not guaranteed).

Hardware refunds (Wyze devices)

If you purchased Wyze cameras, sensors, plugs or other hardware from Wyze's online store, the hardware refund policy is separate from the subscription policy. Wyze accepts returns for hardware within 30 days of purchase if the product is unopened, unused and in original condition. You must ship the item from the same country where you purchased it, and shipping costs are not refundable unless required by law. Refunds are issued to your original payment method, as store credit, or as a gift card.

App store and google play refunds

If you purchased your Wyze subscription through Apple App Store or Google Play, you have a small window to request a refund. Apple typically allows refund requests within 14 days of purchase for app and subscription charges, while Google Play allows requests within 48 hours in some regions. Contact Apple Support or Google Play Support directly to request a refund-Wyze cannot process these refunds for you.

Your consumer rights in singapore

Singapore's consumer protection laws give you specific rights when purchasing subscriptions and digital services. Knowing these rights is essential if Wyze refuses to help or if billing issues occur.

Consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel certain distance sales (like online purchases) within 14 days of purchase, provided specific conditions are met. For digital content and subscriptions, however, this cooling-off period may not apply if you have already used or accessed the service. If you cancel your Wyze subscription immediately upon purchase and before using the premium features, you may have grounds to request a refund under this Act.

Faulty goods and non-performance

If you purchase Wyze hardware that is faulty, defective or does not perform as described, you have the right to reject the goods and claim a refund within a reasonable time of discovery. For most consumer goods in Singapore, a reasonable timeframe is around 30 days, though this can vary depending on the nature of the fault. Wyze's 30-day return policy aligns closely with this consumer right.

Escalation and dispute resolution

If Wyze refuses to help you cancel, process a refund, or address billing errors, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a report with the Enterprise Singapore (ESG) consumer protection team. Stopee recommends documenting all communications with Wyze, taking screenshots of your account and billing history, and saving confirmation emails before escalating your case.

Common mistakes to avoid when cancelling

Cancelling subscriptions can feel stressful, especially when dealing with multiple platforms and billing systems. You are not alone in making these mistakes-Stopee has seen thousands of users encounter the same traps.

Mistake 1: cancelling in the wyze app but not realizing you subscribed through app store or google play

Many users cancel in the Wyze app, assume they are done, and then receive another charge from Apple or Google weeks later. Wyze's app cannot cancel subscriptions that were purchased through third-party platforms. Always check where you signed up: if you see the subscription in Apple Wallet or Google Play billing settings, you must cancel there, not in Wyze.

Mistake 2: forgetting to check your cancellation confirmation

After clicking "Cancel Subscription," take a screenshot or save the confirmation email. If you don't receive a confirmation email within 24 hours, log back in to your account and verify the subscription status. Some users assume they cancelled successfully without verifying, only to discover a new charge the next month.

Mistake 3: confusing account deletion with subscription cancellation

Cancelling your subscription and deleting your Wyze account are two different actions. Cancelling stops the automatic renewal of your plan but keeps your account and devices active. Deleting your account removes everything permanently. If you want to keep your devices and account but stop paying for the subscription, cancel only the plan, not the account.

Mistake 4: not reviewing your final bill

Check your bank or credit card statement 5 to 7 days after your cancellation date. Verify that no new charge appears on your next expected billing date. If a charge does appear, contact Wyze immediately and request a refund, citing your cancellation confirmation email as proof.

Wyze cancellation checklist

Use this checklist to ensure you cancel correctly the first time and avoid unexpected charges.

How stopee helps you cancel wyze and thousands of other services

Cancelling subscriptions can be tedious and error-prone, which is why many consumers turn to Stopee for assistance. Stopee is a consumer advocacy platform that helps you cancel unwanted subscriptions, negotiate better rates, claim refunds and resolve billing disputes with hundreds of services-including Wyze.

Why use stopee

Stopee saves you time by automating the cancellation process. Instead of navigating multiple platforms and waiting for confirmation emails, Stopee handles the communication with Wyze on your behalf. Stopee also helps you identify subscriptions you may have forgotten about, recover refunds you are owed, and keep track of your active plans so you never get overcharged again. Our team at Stopee has helped thousands of consumers cancel Wyze subscriptions and reclaim their money.

Next steps

Visit Stopee today to review your Wyze subscription status, initiate a cancellation, or request a refund if you believe you were billed unfairly. Stopee's tools are designed to be simple, fast and transparent-no hidden fees or complicated processes. Let Stopee handle the cancellation so you can focus on what matters to you.