Manage Belong

How to cancel belong in singapore: your complete guide to ending beauty treatments and subscriptions

Understanding what belong offers and why you might cancel

Belong operates in Singapore primarily as Belong Aesthetics Pte. Ltd., a beauty treatment provider registered at 103 Irrawaddy Road #02-08 Royal Square at Novena. You may have signed up for subscription-based beauty services, membership plans or ongoing treatment packages that auto-renew. This guide from Stopee will help you understand your cancellation options and consumer rights under Singapore law.

Before you cancel, confirm which Belong product you subscribed to. The company may offer different services under the same brand, and cancellation methods differ between them. Take 60 seconds now to check your last invoice or confirmation email, as this will speed up your cancellation request significantly.

Why people cancel belong

Common reasons for cancelling Belong include: finding better value elsewhere, moving away from Singapore, budget changes, disappointing results or simply forgetting that auto-renewal was enabled on your account. You are not alone if any of these apply to you.

The good news? Singapore's Consumer Protection (Fair Trading) Act 2003 gives you specific rights. Stopee recommends understanding these rights before you contact Belong, as they form your leverage if the company resists cancellation or refuses a refund.

What belong typically offers

Belong Aesthetics provides beauty treatments such as facials, laser therapy, body treatments or other cosmetic services. Many customers sign up for membership packages or monthly subscription plans that renew automatically until cancelled. Some plans offer discounted per-visit rates in exchange for committing to a subscription period.

You may have purchased a package upfront (e.g., "10 treatments for SGD 500") or committed to a monthly auto-renewal at a fixed rate. Knowing which applies to your account is essential, as refund eligibility differs between them.

Your consumer rights when cancelling in singapore

Singapore law protects you during subscription cancellations, and Stopee wants you to claim these protections confidently. The Consumer Protection (Fair Trading) Act 2003 and the Distance Contracts Regulations require service providers to honour clear cancellation terms.

Cooling-off rights and fair trading rules

Under Singapore's distance contracting rules, if you signed up for Belong online or over the phone, you may have a 7-day cooling-off period to cancel without penalty. This applies if the contract was not made face-to-face at Belong's premises. If you signed up in person at the studio, cooling-off rights may not apply, but unfair contract terms can still be challenged.

Belong must provide you with clear cancellation instructions in writing (on paper, email or your account dashboard). If they make cancellation deliberately difficult or hide the process, this breaches the Fair Trading Act, and you can escalate to the Consumers Association of Singapore (CASE) for support.

What you can claim if cancellation is refused

If Belong refuses to cancel your subscription without valid reason, you have several levers. First, request a written explanation of why they will not cancel. Second, cite the Consumer Protection Act and ask them to justify the refusal in writing. Third, if they still refuse, lodge a complaint with CASE (the official consumer advocate in Singapore).

Stopee has seen many cancellation disputes resolved quickly once a consumer mentions CASE or indicates they plan to escalate. Most companies comply immediately to avoid regulatory involvement.

Methods to cancel belong: step-by-step instructions

Belong offers several cancellation routes depending on how you pay and what type of plan you hold. This section walks you through each one so you choose the fastest, safest path.

Cancelling in person at the studio

If you prefer to handle cancellation face-to-face, visit Belong Aesthetics at 103 Irrawaddy Road #02-08 Royal Square at Novena during business hours. Request to speak with the manager or customer service team.

1. Bring your membership card or account details (name, phone number, membership number if you have one).
2. State clearly: "I want to cancel my subscription effective immediately" or on a specific date.
3. Ask the staff to process the cancellation in front of you and provide a written confirmation receipt with the cancellation date and reference number.
4. Do not leave until you have this receipt in your hand.
5. Take a photo of the receipt on your phone as a backup.

Pro tip: Visit during quieter hours (mid-morning or mid-week) to avoid rushed staff who might "forget" to process your request properly.

Cancelling by phone or email

If visiting the studio is inconvenient, you can cancel remotely. Stopee recommends email for all remote cancellations, as it creates a written record that protects you.

1. Find Belong's customer service contact details on your latest invoice or their website.
2. If no email address is listed, call the studio directly at the Novena location and ask for the cancellation email address or request cancellation by phone.
3. Draft a clear, professional email or prepare a script for your phone call. Include: your full name, account number (if you have one), phone number, email, and the date you want the cancellation to take effect.
4. Write or say: "I am cancelling my Belong subscription effective [date]. Please confirm cancellation and provide a reference number."
5. If calling, note the date and time of your call, the staff member's name, and any reference number they provide.
6. Send a follow-up email within 24 hours summarizing the phone conversation and asking for written confirmation.

Warning: Never rely on a phone call alone. Always follow up with email to create a paper trail.

Cancelling a credit card or payment plan

If Belong charges you automatically via credit card or a payment service, you can also request cancellation directly from your bank or payment provider as a backup measure. However, Stopee advises contacting Belong first, as cancelling at the payment source without notifying the provider can trigger dispute fees.

1. Log into your credit card or payment provider's app or website.
2. Locate the recurring charge from Belong.
3. Review the original contract date and any cancellation terms listed in your payment history.
4. Request to block or cancel the recurring charge, noting the effective date.
5. Screenshot the cancellation confirmation from your bank.
6. Email Belong with your bank's cancellation confirmation and a separate cancellation request, so they update their records and do not pursue the debt.

This dual approach protects you from surprise charges while giving Belong a chance to process your cancellation cleanly.

What happens after you cancel: timeline and next steps

Cancellation does not happen instantly, and understanding the timeline helps you stay in control. Stopee breaks down the typical post-cancellation period so you know what to expect and when to follow up if something goes wrong.

Immediate steps after submitting cancellation

Once you submit your cancellation request (in person, by email or by phone), the clock starts. You should expect acknowledgment within 2 to 3 business days.

1. Within 1 business day: Note the date and method of your cancellation request. Save any confirmation email or receipt.
2. Within 3 business days: Check your email for a cancellation confirmation from Belong. If you do not receive one, send a follow-up email or call.
3. Note the cancellation date provided by Belong (the date access ends or the date the last charge will be processed).
4. Mark this date on your calendar and set a phone reminder for one day before, so you can verify no further charges occur.

Checking that charges have stopped

Your most important post-cancellation task is verifying that Belong stops charging you. Do not assume.

1. Check your credit card or bank statement 5 to 7 days after your stated cancellation date.
2. Confirm no charges from Belong appear after the cancellation effective date.
3. If a charge does appear, contact your bank immediately and provide your cancellation confirmation email as evidence.
4. Email Belong simultaneously with a copy of the charge and your cancellation confirmation, asking for an explanation and refund.

Pro tip: Set up a bank alert so you are notified the moment any recurring charge from Belong is attempted. This gives you hours, not days, to dispute it.

What happens to your data and access

After cancellation, your account access to online booking systems or member apps will be revoked. Any personal data (consultation notes, skin type records, treatment history) remains with Belong unless you request deletion.

If you want your personal data deleted, send a separate email citing Singapore's Personal Data Protection Act 2012 (PDPA) and request that Belong delete or anonymise your personal information within 30 days. Stopee recommends this step if you are concerned about privacy or do not want to be contacted for promotional offers.

Refunds and what you can recover after cancellation

Refund eligibility depends on when you cancel relative to your billing cycle and what type of plan you purchased. Stopee will help you understand what you can realistically claim.

Refunds for prepaid packages or memberships

If you paid upfront for a package (e.g., 10 beauty treatments for SGD 500) and have only used 3 treatments before cancelling, you have a strong refund claim. Belong's terms should specify a prorated refund policy.

To claim: send an email requesting a refund with your calculation (unused treatments multiplied by the cost per treatment). Attach proof of payment and your cancellation confirmation. Most companies will process this within 7 to 14 days if you are clear and reasonable.

Warning: Belong may cite a "non-refundable" clause, but if this clause was not clearly disclosed before you paid or contradicts the Consumer Protection Act, it may be unenforceable. Stopee recommends contesting unfair clauses by referencing fair trading rules.

Refunds for monthly subscriptions

If you cancel mid-billing cycle, Belong will likely not refund the partial month. For example, if you cancel 10 days into a SGD 99 monthly subscription, you will not recover the SGD 65 balance. However, if you cancel before the next automatic charge, no further money is taken from you.

Check your cancellation confirmation email to confirm the "final charge date." If Belong processes a charge after this date, request a refund immediately with your cancellation confirmation as proof.

Disputing charges and requesting refunds

If Belong refuses a refund you believe you are entitled to, escalate using these steps:

1. Email Belong's customer service a formal written request (not a phone call) citing the specific clause in their terms that entitles you to a refund.
2. If they refuse within 7 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE will mediate for free.
3. Provide CASE with: your cancellation confirmation, proof of payment, your refund request email and Belong's refusal.
4. CASE typically resolves cases within 4 to 8 weeks. If Belong still refuses, you can pursue a small claims tribunal (for claims under SGD 10,000).

This is rarely necessary, as most companies settle once CASE is involved, but Stopee wants you to know your full options if Belong becomes difficult.

Common cancellation traps and how to avoid them

Cancellation disputes often stem from preventable mistakes. Stopee has identified the traps consumers fall into and shows you how to sidestep them.

Trap 1: assuming in-app cancellation works

Many subscription services offer an in-app "cancel" button, but Belong may not honour in-app cancellations if you subscribed directly (not through the App Store). If you tapped a cancel button in the Belong app or website, do not assume you are cancelled.

Always follow up with email confirmation to Belong's customer service. Request written acknowledgment that your subscription has been cancelled. Do not rely on the app's confirmation alone.

Trap 2: ignoring the billing cycle

Belong charges on a set date each month (e.g., the 1st). If you cancel on the 15th and your charge date is the 1st of next month, you may still be charged once more. Understand your exact billing cycle and cancel before the next charge date if you want to avoid a final charge.

Request the exact charge date from Belong when you cancel so you are not caught off guard.

Trap 3: not documenting cancellation

Disputes happen when one party says "I cancelled" and the other says "We never received that request." You must create a written record. Email is proof. In-person receipts are proof. Phone calls alone are not proof.

Before cancelling, decide your method (in person with receipt, email, or certified mail). Execute that method. Save or photograph all confirmation documents. Stopee cannot stress this enough: documentation is your insurance policy.

Trap 4: cancelling with the bank without notifying belong

If you ask your bank to block the Belong charge but do not tell Belong directly, the company may pursue you for non-payment or flag you with a debt collector. Always notify Belong first via email, then block the charge at the bank, then send Belong proof of the bank cancellation.

Pricing comparison and whether you should cancel

Stopee helps you decide whether cancelling is the right move by comparing value. Review the table below to weigh your options.

If three or more factors in the right column apply to you, cancellation makes sense financially and practically. Stopee empowers you to make this choice without guilt; your budget and needs come first.

Common mistakes people make when cancelling belong

Cancelling a subscription feels daunting, and small errors often create frustration that could have been prevented. Stopee has seen these mistakes slow down cancellations or trigger unnecessary refund disputes.

Mistake 1: not reading the terms before signing up

You cannot change what you did not know, but you can learn from it now. If you signed up without reading cancellation terms, retrieve your original confirmation email and read the "Cancellation Policy" or "Terms and Conditions" section today. This tells you exactly what Belong expects.

If terms are unclear or missing, that is actually in your favour; Belong cannot enforce a policy it did not clearly communicate. Screenshot the absence of clear terms and use this in any refund dispute.

Mistake 2: waiting too long to cancel

Every week you delay, another automatic charge may hit your account. If you know you want to cancel, do it this week. Stopee recommends cancelling before the next billing cycle, not after. This prevents one more charge and speeds refund processing.

Mistake 3: relying on customer service promises without documentation

A staff member may promise "We will cancel and refund you next week," but if this is not in writing, it is not a promise Belong has to keep. Always ask the staff member to put it in writing, either immediately or via follow-up email.

Protect yourself: "Thank you for that. Can you please send me a confirmation email with the cancellation date and refund amount so I have it for my records?" This simple question shifts accountability to the company.

Your pre-cancellation checklist

Before you cancel, Stopee recommends ticking off this checklist to ensure a smooth process and protect your interests.

• Locate your latest invoice or confirmation email from Belong and confirm the account name, account number and billing date.
• Check your payment method (credit card, debit card, bank transfer) so you can monitor for charges after cancellation.
• Screenshot or download your Belong account page showing active subscription status, remaining treatments (if applicable) and membership details.
• Write down the exact cost per month or the total prepaid amount and the number of unused services you should receive a refund for.
• Verify Belong's cancellation contact details: email address and phone number for customer service.
• Set a calendar reminder for 10 days after your cancellation date to verify no charges have been processed.
• Prepare your cancellation reason (optional but helpful: "Budget constraints," "Relocating," "Insufficient results," etc.) in case Belong asks.
• If cancelling in person, note the studio's opening hours and plan to visit during business hours with proof of identity.

Completing this checklist now eliminates friction later and demonstrates to Belong that you are serious and organised, which often speeds processing.

Contact information and where to file complaints

If Belong refuses to cancel or honour a refund, Stopee points you toward official support channels that have real authority.

Belong aesthetics contact details

Direct cancellation requests to: Belong Aesthetics Pte. Ltd., 103 Irrawaddy Road #02-08 Royal Square at Novena, Singapore. Phone (if available) and email should be on your invoice or the Belong website. If you cannot find contact details, visit the studio in person during business hours.

Escalation: consumers association of singapore (CASE)

If Belong ignores your cancellation request or refuses a valid refund, lodge a free complaint with CASE (Consumers Association of Singapore). Visit www.case.org.sg or call 6100 0820 during office hours. Provide CASE with: your cancellation confirmation email, your refund request, Belong's refusal, and proof of payment.

CASE will contact Belong on your behalf and mediate. Most disputes resolve within 4 to 8 weeks, often in your favour. Stopee has tracked many cases where CASE intervention resolved stubborn cancellation issues that direct contact could not.

Small claims tribunal for amounts over SGD 500

If your refund dispute involves more than SGD 500 and CASE mediation fails, you can file a claim at the Singapore State Courts Small Claims Tribunal. This is a low-cost, informal legal process that does not require a lawyer. Filing fees start at SGD 10 for claims under SGD 5,000.

This is a last resort, but Stopee wants you to know it exists as a safety net if Belong behaves unreasonably.

Final summary: taking control of your belong cancellation

Cancelling Belong does not have to be stressful or confusing. Armed with the steps, rights and traps outlined in this guide from Stopee, you can cancel confidently and protect yourself from surprise charges or unfair refusals.

Remember: you have consumer rights under Singapore's Consumer Protection (Fair Trading) Act. Belong is obliged to honour clear cancellation requests and refund unearned prepaid services. Do not accept delays or evasive responses. Document everything in writing. Follow up consistently. Escalate to CASE if needed. Stopee has helped thousands of consumers cancel troublesome subscriptions and recover refunds by following this exact process. You can too.

Start with your pre-cancellation checklist today. Send your cancellation email this week. Verify charges stop within 10 days. And if Belong resists, you know exactly how to escalate. Stopee is here to remind you: this is your money, your choice, and your right.