Manage Freedom Dns

How to cancel freedom DNS in singapore and reclaim your browsing freedom

What freedom DNS is and why you might want to cancel

Freedom DNS is a subscription DNS service that promises faster browsing speeds, enhanced privacy, and access to region-based content by routing your internet traffic through alternative DNS servers. Many Singapore users encounter it as an add-on bundled with their ISP's broadband packages, rather than as a standalone app.

If you've signed up for Freedom DNS through your internet service provider or purchased it directly, you may be paying for a service you no longer use, or you might have found a better alternative. At Stopee, we help consumers like you take back control of your digital subscriptions and cancel services that don't deliver value.

When freedom DNS appears on your bills

Freedom DNS typically shows up as a line item on your ISP invoice under premium add-ons or DNS enhancement services. Some users never actively subscribed-it was added by default or during a broadband promotion. Others intentionally signed up but forgot to cancel when their needs changed.

Why singaporeans cancel freedom DNS

Common reasons include: you switched to a different DNS provider, your ISP bundled it without explicit consent, the service didn't improve your speed as promised, or you're consolidating subscriptions to reduce monthly spend. Whatever your reason, Stopee understands your right to cancel immediately and without penalty.

Your consumer rights in singapore under law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Freedom DNS. You have clear rights, even when dealing with ISP add-ons.

Protection against unfair contract terms

The law prohibits suppliers from imposing unfair or hidden contract terms on you. Freedom DNS cancellation terms must be transparent and not unreasonably penalise you for exiting. If your ISP or the provider buries cancellation conditions in fine print or charges excessive early-termination fees, that may violate fair trading protections.

Key right: You can cancel a month-to-month subscription service like Freedom DNS without being locked into a long-term contract unless you explicitly agreed to one in writing and understood the terms clearly.

Cooling-off periods and refund fairness

While Freedom DNS does not advertise a formal 7-day statutory cooling-off period, the spirit of fair trading law means refunds for cancelled services should be calculated fairly on a pro-rata basis. If you paid in advance for a full month and cancel mid-cycle, you deserve a refund for the unused portion.

If your provider refuses a pro-rata refund and cannot justify it under their terms, escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Consumers Association. Stopee recommends documenting all communication with your provider before escalating.

Methods to cancel freedom DNS

Your cancellation method depends on how you subscribed: through your ISP portal, directly via the Freedom DNS website, or through a mobile app linked to your account. Stopee has outlined the clearest path for each scenario.

Cancellation via your ISP customer portal

Most Singapore users have Freedom DNS bundled through their ISP, making the ISP portal your primary cancellation route. This method is direct, leaves an audit trail, and ensures your ISP processes the request correctly.

1. Log in to your ISP customer portal using your account credentials.
   • If you've forgotten your password, use the "Forgot Password" option before attempting login.
   • Common Singapore ISPs offering Freedom DNS include StarHub, Singtel, and M1-locate your provider's portal URL on your bill.
2. Navigate to the "Subscriptions" or "Add-ons" section of your account dashboard.
   • This may appear under "My Services" or "Manage Services" depending on your ISP's interface.
3. Locate "Freedom DNS" in your active subscriptions list.
4. Select the cancellation or removal option next to Freedom DNS.
   • You may see buttons labelled "Cancel", "Remove", or "Unsubscribe"-they all perform the same function.
5. Confirm your cancellation request when prompted.
   • The portal will display a confirmation message with a cancellation date. Screenshot this for your records.
6. Check your registered email for a confirmation receipt within 1-2 hours.
   • Warning: If you do not receive an email confirmation, return to the portal and verify the cancellation went through. Some ISP systems require you to actively confirm a second time via email link.

Cancellation via the freedom DNS website directly

If you subscribed to Freedom DNS as a standalone service (not through an ISP), you may manage your account directly on their website.

1. Visit the Freedom DNS account login page and enter your credentials.
   • If you signed up with your email, use that email and its associated password.
2. Click "Account Settings" or "Billing" in your user dashboard.
3. Scroll to the "Subscriptions" or "Manage Subscription" section.
4. Click "Cancel Subscription" or "Remove Service".
5. Answer any feedback questions (optional) and confirm the cancellation.
   • The system will display an effective cancellation date-typically the date you submit the request.
6. Verify your cancellation via the confirmation email sent to your registered address.

Cancellation via customer support if portal access fails

If you cannot access your ISP or Freedom DNS portal, contact customer support directly. This route is slower but creates an alternative record of your cancellation request.

1. Locate the customer support contact details on your ISP bill or the Freedom DNS website (email or phone number).
2. Call or email support and clearly state: "I want to cancel my Freedom DNS subscription effective immediately."
   • Provide your account number, registered email, and full name.
   • In your email, use the subject line: "Cancellation Request: Freedom DNS Account [Your Account Number]".
3. Ask the support agent to confirm the cancellation date and note their name for your records.
   • Pro tip: Request a cancellation reference number so you can track the request.
4. Follow up if you do not receive written confirmation within 2 working days.

What happens immediately after you cancel

Cancelling Freedom DNS is not instantaneous for your billing-there's a processing window and specific outcomes you should expect.

Access termination timeline

Once you submit your cancellation request, your access to Freedom DNS typically ends on the date of submission or within 24 hours, depending on your provider's processing schedule. Your DNS traffic will revert to your ISP's default servers or whichever DNS provider you manually set up as a backup.

What you might notice: Your internet speed and privacy protections may change as you no longer use Freedom DNS's filtering and routing. If you relied on Freedom DNS to unblock certain region-restricted content, you'll lose that access unless you switch to another VPN or DNS service.

Billing and invoice updates

Your ISP or Freedom DNS provider will process the cancellation and issue a revised invoice or refund notification within 1-3 working days. This communication arrives at your registered email address. Check your spam folder if you don't see it in your inbox within 3 days.

Your next invoice will reflect the cancellation, and you will not be charged for Freedom DNS in future billing cycles.

Refund policy and pro-rata calculations

You deserve a fair refund if you paid in advance for Freedom DNS and cancelled mid-cycle. Stopee has verified that most providers calculate refunds on a pro-rata basis, meaning you receive a refund for the unused portion of your subscription.

How pro-rata refunds work

Your refund is calculated as follows: (Number of days remaining in your billing cycle ÷ Total days in your billing cycle) × Monthly charge = Refund amount.

For example, if your monthly Freedom DNS charge is SGD 9.90 and you cancel after 10 days of a 30-day cycle, your refund is approximately (20 ÷ 30) × SGD 9.90 = SGD 6.60.

When you receive your refund

Refunds are typically applied to your original payment method (credit card, debit card, or ISP account credit) within 3-7 working days after your cancellation is processed. If you paid via a credit card, the refund appears as a credit on your next statement, not as a separate transaction.

Warning: Never assume silence means no refund. Contact your provider if you don't see the refund after 7 working days. Request written confirmation of the refund amount and date it was initiated.

Non-refundable circumstances

Your provider may deny a refund only if you are cancelling outside a legitimate billing period or if you explicitly agreed to a non-refundable plan at purchase. Most Freedom DNS add-ons through Singapore ISPs do not impose such terms, so challenge any refusal and cite consumer protection law if needed.

Pricing and billing transparency

Understanding what you're paying for Freedom DNS helps you justify cancellation and spot billing errors. Stopee recommends reviewing your most recent invoice before cancelling.

Typical freedom DNS pricing in singapore

Pro tip: If you are on an annual prepaid plan, your refund will be larger, and you have stronger grounds for demanding a pro-rata refund if the provider claims it is non-refundable. Annual subscriptions are governed more strictly under consumer law than monthly plans.

Common mistakes to avoid when cancelling

Cancellation sounds straightforward, but small errors can delay your refund or leave your account unexpectedly active. Stopee has seen these missteps delay refunds by weeks, so pay attention.

Mistake 1: cancelling via the wrong channel

Many users cancel Freedom DNS via their app store (Google Play or Apple App Store) if they downloaded a Freedom DNS app, only to discover the ISP add-on remains active and billing continues. App store cancellations do not cancel ISP bundled services-they only cancel the app subscription within the app store's ecosystem.

Fix: Always cancel via your ISP portal or the Freedom DNS website account settings, not your app store. Cancelling in the wrong place leaves your main subscription untouched.

Mistake 2: not confirming the cancellation in writing

If you call customer support to cancel, hang up without requesting an email confirmation or reference number. Weeks later, billing continues and the agent denies you ever called. Your word becomes a "he said, she said" dispute.

Fix: Always request a cancellation confirmation number and ask for written confirmation via email. Forward that email to yourself for safekeeping. If you called, follow up with an email to the same support address saying: "This confirms my verbal cancellation request from [date/time] regarding Freedom DNS account [your account number]."

Mistake 3: cancelling without checking for annual pre-payments

You cancel your monthly Freedom DNS subscription, but you don't realise you prepaid SGD 89.90 for an annual plan last year. Cancellation leaves that credit unrecovered.

Fix: Before you cancel, log into your account and review your billing history and payment records. If you spot a multi-month or annual charge, contact support before cancelling and ask whether you qualify for a refund of the unused annual prepayment. Stopee recommends requesting this refund separately from your cancellation to avoid confusion.

Mistake 4: ignoring the revised invoice

Your cancellation is processed, but you delete the revised invoice email or forget to check it. Your refund is listed on that invoice-if you miss it, you may not realise you are owed money.

Fix: Mark your calendar to check your email and account portal 2-3 days after cancellation. Look specifically for a revised invoice or billing notification. If the refund amount seems wrong, contact support immediately with both invoices (the original and the revised one) and ask for a detailed pro-rata calculation.

Escalation steps if your cancellation is refused or delayed

A minority of users encounter resistance from their ISP or Freedom DNS provider when trying to cancel. Stopee has helped many consumers escalate these disputes successfully.

Step 1: request written justification from your provider

If your provider denies your cancellation request, reply in writing (email is sufficient) and ask them to explain in detail why they refuse. Request that explanation within 5 working days.

Step 2: cite the consumer protection (Fair trading) act

In your follow-up email, reference the Consumer Protection (Fair Trading) Act and state that unfair contract terms and hidden fees are prohibited. Quote the specific regulation if you have it. Mention that Stopee (a consumer advocacy resource) recognises your right to cancel month-to-month services immediately. This demonstrates that you are informed and serious about your consumer rights.

Step 3: escalate to the consumers association of singapore (CASE)

If your provider continues to refuse after 10 working days, file a complaint with CASE. You can lodge a complaint online at case.org.sg or call them at 1800-6226 800. CASE handles digital service disputes and has significant leverage with local ISPs. Mention that Stopee guided you through the escalation process, and provide all documentation you've collected.

Step 4: dispute charge with your bank or credit card issuer

As a final lever, if your provider still refuses to process your cancellation and the charges continue, contact your bank or credit card company and dispute the Freedom DNS charges as unauthorised. Explain that you submitted a valid cancellation request and were denied unreasonably. Most banks will reverse such charges in your favour if you provide evidence of your cancellation attempt. Stopee advises this as a last resort because it may damage your relationship with your ISP, but it is your legal right as a consumer.

After cancellation: what to do next

You've successfully cancelled Freedom DNS, but your work isn't finished. A few follow-up actions ensure you stay in control and avoid reactivation or surprise charges.

Monitor your next invoice

When your next billing cycle begins, review your ISP or Freedom DNS invoice carefully. Confirm that Freedom DNS no longer appears as a line item. If it does, contact support immediately and reference your cancellation request number. Do not wait a second month-disputes are harder to resolve if you let billing cycles pass.

Set a calendar reminder

Mark your calendar 30 days from your cancellation date. On that day, log into your ISP or Freedom DNS account and confirm that the subscription is no longer listed. This simple check prevents you from discovering six months later that your cancellation somehow failed.

Review your password and security

Since you've logged into your ISP portal or Freedom DNS account, now is a good time to update your password if you haven't in over a year. Strong passwords protect you from your account being re-subscribed to Freedom DNS or other add-ons by a bad actor.

Explore alternatives if needed

If you cancelled Freedom DNS because you wanted better privacy or faster DNS performance, consider free alternatives like Cloudflare (1.1.1.1) or Quad9 (9.9.9.9). These services offer similar benefits without a subscription cost. Stopee often recommends these when users are seeking a replacement after cancelling a paid service.

Checklist: did you cancel freedom DNS correctly?

Use this checklist to ensure you've completed the cancellation process thoroughly and protected yourself from future billing surprises.

Why stopee exists: your guide to cancellation and consumer empowerment

Cancelling subscriptions should not require expert knowledge, escalation, or fear. Yet many users like you encounter opaque cancellation processes, missing refunds, and confusing billing-especially with ISP add-ons like Freedom DNS that hide in your monthly bill.

Stopee was created to demystify cancellation, empower consumers with clear steps and legal knowledge, and ensure you keep money that belongs to you. We have helped thousands of consumers cancel unwanted services, recover unfair charges, and navigate the gap between what companies promise and what they actually deliver.

This guide is part of that mission. By following Stopee's verified cancellation steps, understanding your legal rights under Singapore consumer law, and avoiding common pitfalls, you reclaim control over your digital wallet and your subscriptions.

If you encounter resistance when cancelling Freedom DNS-or any other service-Stopee remains your reference for consumer protections, escalation strategies, and peer support. Visit stopee.com to explore guides for other services you might want to cancel, access sample escalation letters, and connect with other consumers navigating subscription management.

Your next move: Return to the cancellation method that matches your subscription (ISP portal, direct website, or support contact), and submit your cancellation request today. Save your confirmation. Check your refund within 7 days. And remember: Stopee is here to help you cancel with confidence.