Manage Now Tv

How to cancel now TV in singapore and protect your refund rights

What is now TV and why you might want to cancel

Now TV is a subscription streaming and broadband service that lets you access TV shows, movies and add-on content on a flexible, month-to-month basis. You can sign up directly through the Now TV website or via third-party app stores like Apple App Store or Google Play. The flexibility sounds appealing, but many Singapore subscribers find themselves locked into unwanted charges or struggling to locate the cancellation button. At Stopee, we help thousands of consumers navigate these exact situations every month.

How now TV subscriptions work

When you subscribe to Now TV, you choose a content membership (such as Entertainment, Cinema or Sports), and you can add optional upgrades like device bundles or broadband speed boosts. Your billing and cancellation process depend entirely on where you signed up. If you subscribed through the Now TV website, you cancel there. If you used an app store, you must cancel through that platform instead. This split system is where most cancellation problems start.

Why cancellation matters

Your subscription renews automatically by default unless you actively cancel before the next billing date. Even after you cancel, your account may continue to charge if you signed up via a third party and did not cancel through that platform too. Understanding where you signed up and which rules apply is the first step to taking back control of your subscription.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you important legal protections when you purchase digital services like Now TV, and Stopee wants you to understand these rights fully.

The 14-day cooling-off right

You have a 14-day right to change your mind from the date of purchase or delivery for most digital subscriptions. This means you can cancel within 14 days and claim a refund without penalty, provided you have not expressly agreed to immediate access and supply. Now TV's own terms acknowledge this protection. If Now TV claims you waived this right, ask for written evidence that you explicitly consented to immediate supply before you paid.

Protection against misleading terms

If you were placed on a minimum-term plan without clear, upfront disclosure of the cancellation restrictions, you may have grounds to dispute the charges or seek a refund. The Consumer Protection (Fair Trading) Act prohibits unfair contract terms that unfairly limit your right to cancel or that hide cancellation penalties in small print. If you believe Now TV misled you about contract length or cancellation fees, document everything and escalate to the Consumer Association of Singapore (CASE) if the company refuses to help.

Methods to cancel your now TV subscription

You have two main cancellation routes depending on where you signed up, and Stopee recommends you verify which one applies to you before you start.

Cancel via the now TV website

This is the fastest and most reliable method if you signed up directly on nowTV.com.

1. Open a web browser and go to the Now TV website (nowtv.com).
2. Sign in to your account using your email and password.
3. Navigate to "My Membership" or "Manage Account" (the exact label may vary).
4. Locate the subscription you want to cancel and select the cancellation option.
   • Read any confirmation message carefully-it should confirm your cancellation date.
   • Check whether you are on a minimum-term plan; if you are, you may not be able to cancel until the term ends.
5. Once you cancel, your access continues until the end of your current paid period.
6. Auto-renewal will stop after that date, unless you are locked into a minimum-term contract.
   • Pro tip: Take a screenshot of the cancellation confirmation page. This is your proof.

Cancel if you signed up via an app store

If you subscribed through Apple App Store, Google Play or another platform, you must cancel through that same platform. Now TV has no power to cancel app-based subscriptions for you.

1. Open the app store where you signed up (Apple App Store or Google Play).
   • On iPhone: Go to Settings > [Your Name] > Subscriptions > Now TV > Cancel Subscription.
   • On Android: Open Google Play > Menu > Subscriptions > Now TV > Cancel.
2. Confirm the cancellation and note the effective date.
3. Verify the cancellation was processed by checking your subscription list again after a few minutes.
   • Warning: App store cancellation buttons sometimes reappear after a few taps. Refresh the page and check a second time.

Cancel by post (if online cancellation fails)

If you cannot cancel online or via the app store, you can send a written cancellation request by post to the Now TV Bristol address.

1. Write a clear letter stating:
   • Your full name and account email address.
   • Your Now TV account or customer reference number (find this on your invoice or account).
   • The date you want the cancellation to take effect.
   • A request for written confirmation of the cancellation.
2. Send your letter to:
   • Now TV, PO Box 7050, Bristol BS20 7WY, United Kingdom
3. Keep a copy of your letter and the postal receipt as proof of posting.
   • Pro tip: Use tracked postage so you can confirm delivery. Processing by post typically takes 7 to 14 days after receipt.

What happens after you cancel

Cancellation does not mean you lose access immediately, and understanding the timeline prevents confusion and unwanted charges.

Your access timeline

Once you cancel, you retain full access to Now TV until the end of your current paid billing period. If you paid for a monthly membership and cancel on the 15th of the month, you keep access until the last day of that month. Your account then closes and auto-renewal stops. This grace period gives you time to download or save any content you want to keep (if the service allows it).

Minimum-term plans and locked contracts

If you are on a minimum-term plan (for example, a 12-month contract), cancelling does not stop your charges until the term ends. You keep access for the entire term, but you cannot avoid paying the full contract price. If you were not clearly told about the minimum term before you signed up, escalate this to CASE-it may be an unfair contract term.

What happens to add-ons

If you have add-ons like Boost or Ultra Boost attached to your account, they are usually cancelled automatically once your main content membership ends. However, if you purchased an add-on through an app store, it may continue billing until you cancel it through that platform separately. Check your app store subscription settings to be sure.

Will you get a refund when you cancel

Your refund eligibility depends on when you cancel and the specific circumstances of your purchase, and Stopee recommends you understand these rules before cancelling.

The 14-day money-back guarantee

Now TV offers a 14-day right to change your mind from the date of purchase. If you cancel within this window, you are entitled to a refund without penalty. The refund should be processed without undue delay and no later than 14 days after you notify Now TV of the cancellation. Keep your cancellation confirmation email-you will need it as proof if a refund does not arrive on time.

Refunds after the 14-day window

Once the 14-day cooling-off period expires, Now TV does not offer pro-rata refunds for unused days or remaining access. If you cancel on day 25 of a monthly subscription, you have forfeited the unused time. The only exception is if you can prove that the subscription was sold to you unfairly or that Now TV breached its contract terms.

How to claim a refund

1. Submit a refund request within the 14-day window by contacting Now TV support.
   • Use the contact form on the Now TV website or email support directly.
   • State that you are exercising your right to cancel and request a full refund.
2. Provide your cancellation confirmation email and the date of purchase.
3. Wait for Now TV's response-they should confirm the refund within 3 to 5 business days.
   • Warning: If you do not receive the refund within 14 days of notification, escalate to your bank or credit card company and dispute the charge.
4. Check your bank account or payment method to confirm the refund arrived.

Pricing and billing information

Now TV pricing varies by plan and currency, and you should always verify your exact charges in your account rather than relying on estimates.

Do not assume pricing conversions from other regions. For accurate charges in your Singapore account, log in and check your billing section or contact Now TV support directly. Stopee recommends you screenshot your billing summary so you have proof of what you paid.

Common mistakes that delay or block cancellation

Cancellation seems simple, but small mistakes can trap you in recurring charges for months-so we want you to avoid them.

Signing up and cancelling through different platforms

The biggest trap is signing up via the Now TV website but trying to cancel through an app store, or vice versa. Each platform operates independently, and cancelling in one place does not cancel in the other. You will keep being charged until you cancel through the exact platform where you signed up. Always verify your original sign-up method before you start cancelling.

Cancelling too late in the billing cycle

If your billing date is the 1st of each month and you cancel on the 28th, you have likely already been charged for next month. Now TV does not offer refunds for late cancellations in most cases. Cancel at least 3 to 5 days before your next billing date to avoid unwanted charges.

Forgetting to cancel add-ons separately

If you paid for Boost or Ultra Boost through an app store, cancelling your main membership will not cancel the add-on. You must cancel the add-on through the same app store separately. Check your subscriptions list in both Apple and Google to be sure.

Not keeping cancellation proof

If you delete your cancellation confirmation email or screenshot, you have no proof if the company claims you never cancelled and keeps billing you. Keep all confirmation emails for at least 60 days after cancellation, and store a screenshot of the confirmation page as backup.

After you cancel: what to monitor

Cancellation is not truly complete until your billing date passes without a charge, and staying vigilant protects you.

Check your bank statements

Monitor your bank account or credit card for 5 to 7 days after your paid period ends. You should see no charge from Now TV on or after the expected renewal date. If a charge appears, contact your bank immediately and dispute it as unauthorized if Now TV refuses to reverse it.

Verify your account is closed

Log into your Now TV account after the cancellation date to confirm your membership status shows as "Cancelled" or "Inactive". If it still shows as active or if you can still access content after the paid period ended, contact Now TV support-you may still be subscribed.

Request written confirmation

If Now TV does not automatically email you a final confirmation, reach out and ask for written proof that your account has been fully cancelled. Stopee recommends this step if you are disputing charges later.

Your cancellation checklist

Use this checklist to confirm you have completed every step and protected yourself.

What real customers say about cancelling now TV

Customer experiences vary widely, and understanding common feedback helps you prepare for what you might encounter.

Positive experiences

Some subscribers report smooth cancellations when they used the website portal and kept cancellation confirmations. Users who signed up through the Now TV website and cancelled in the same place typically face fewer delays. Those who followed up directly with support and documented their requests have had success obtaining refunds within the 14-day window.

Negative experiences and red flags

Common complaints include missing or hidden cancellation buttons on the website, recurring charges appearing weeks after cancellation, and slow or unhelpful customer service responses when users request proof of cancellation. Some users report that cancelling via an app store did not sync with their Now TV account, leaving them trapped in an active subscription on the website. If you encounter any of these issues, escalate to CASE or dispute the charge through your bank instead of accepting Now TV's delays.

When you should escalate your complaint

If Now TV refuses to cancel, claims you never signed up, or keeps charging you after cancellation, you have legal remedies.

Dispute through your bank

Contact your bank or credit card company and dispute the Now TV charge as unauthorized or fraudulent. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and investigate within 7 to 10 working days.

File a complaint with the consumer association of singapore (CASE)

If Now TV refuses to help and your bank dispute fails, file a complaint with CASE. CASE can investigate whether Now TV violated the Consumer Protection (Fair Trading) Act by hiding cancellation terms, misleading you about contract length, or applying unfair charges. Stopee encourages you to file with CASE if you believe you were treated unfairly-you have this right.

Escalate to the info-communications media development authority (IMDA)

If Now TV is a licensed telecommunications service and you cannot reach resolution through CASE, IMDA may have jurisdiction. Contact IMDA's Consumer & Public Affairs Office to lodge a formal complaint.

Summary and next steps

Cancelling Now TV is straightforward if you know which platform to use, when your billing date falls, and what your legal rights are. Start by confirming where you signed up, then cancel through that same platform before your next billing date arrives. Save every confirmation email and monitor your bank account for unauthorised charges. If Now TV refuses to cancel or keeps billing after cancellation, do not accept delays-dispute the charge through your bank or escalate to CASE immediately.

Stopee has helped thousands of consumers cancel streaming subscriptions, avoid recurring charges, and recover refunds through the channels we have outlined here. Your consumer rights are real, your cancellation request is valid, and you deserve clarity from the company. If you need further guidance on disputing charges or understanding your protections, Stopee and the Consumer Association of Singapore are here to support you.

Key contact details

For cancellation by post, send your request to:

Now TV, PO Box 7050, Bristol BS20 7WY, United Kingdom

For additional complaints, contact:

Consumer Association of Singapore (CASE), 170 Ghim Moh Road, Singapore 279621. Phone: 1800 6100 135. Website: www.case.org.sg