Manage Wave

How to cancel wave and claim your refund in singapore

What is wave and why you might want to cancel

Wave is a subscription service designed for small business owners in Singapore who need receipt scanning, bookkeeping support, and business coaching.

The platform offers two main paid tiers: Wave PRO for digital receipt management and pro features, and Wave Advisors for hands-on bookkeeping and coaching services. You can subscribe via their web platform or through iOS and Android mobile apps.

If you've signed up for Wave and found it doesn't fit your business needs, or you've discovered a better alternative, canceling quickly and cleanly is entirely within your rights. At Stopee, we help thousands of Singapore consumers understand exactly how to exit subscriptions without losing money or access to your data.

Common reasons to cancel wave

You might cancel because the monthly cost no longer justifies your usage, you've found cheaper accounting software, or Wave's features don't align with your business workflow. Perhaps you initially purchased through impulse and now want to reconsider. Whatever your reason, canceling is straightforward once you know the steps.

How stopee helps you cancel confidently

Stopee specializes in helping you navigate cancellation processes across all major subscription services. We provide step-by-step guidance tailored to Singapore's consumer protection laws so you recover refunds you're legitimately owed and avoid hidden charges.

Wave pricing in singapore dollars

Understanding what you're paying helps you decide whether cancellation makes financial sense.

If you're on the annual plan, canceling mid-year might trigger a refund depending on Wave's terms and your consumer rights. Always check your billing statement for the exact amount you're paying.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services, though the rules differ from Europe's stricter cooling-off periods.

What protections apply to you

Singapore law does not automatically grant you a 14-day cancellation window for online subscriptions like the EU does. Instead, your rights depend on Wave's terms and conditions, the platform you purchased through (App Store, Google Play, or their website), and whether Wave misrepresented its service.

If Wave's service fails to perform as described, or you discover the subscription was charged in error, the Consumer Protection (Fair Trading) Act gives you grounds to request a refund. You can escalate complaints to the Consumers Association of Singapore (CASE) if Wave refuses to cooperate.

Platform-specific protections

If you purchased through Apple App Store, you're also covered by Apple's refund policies, which allow refunds within 14 days of purchase for accidental or unauthorized subscriptions. Google Play similarly honors refunds within 48 hours for digital purchases.

Pro tip: Keep all confirmation emails and screenshots of your subscription charges. These documents strengthen your refund claim with Wave or with CASE if escalation becomes necessary.

How to cancel wave step by step

Cancellation differs depending on whether you subscribed on Wave's website, through Apple's App Store, or Google Play. Follow the exact steps for your platform.

Cancel your wave web subscription

If you signed up directly at waveapps.com, use this process to cancel immediately.

1. Go to waveapps.com and sign in with your email and password.
   • Forgot your password? Use the "Forgot password?" link to reset before proceeding.
2. Click on Business Settings (usually a gear icon or menu option in the top right).
   • Select the business account you want to cancel if you manage multiple accounts.
3. Navigate to Manage Subscriptions or Billing.
   • You may see this labeled as "Plans," "Subscriptions," or "Billing Settings" depending on your account age.
4. Locate the active subscription and click Cancel Subscription.
   • Wave will ask you to confirm your cancellation and may offer a retention discount-decline if you're certain about leaving.
5. Submit your cancellation request.
   • You'll receive an email confirmation. Save this for your records.
6. Your subscription remains active until the end of your current billing period.
   • If your billing period ends on the 15th of next month, you retain full access until then.

Warning: Do not delete your Wave account immediately after canceling your subscription. Deleting the account may prevent you from requesting a refund or retrieving your financial data later.

Cancel your wave subscription on apple app store

If you subscribed through an iOS device, Apple handles your cancellation and refund eligibility.

1. Open the Apple App Store on your iPhone or iPad.
   • Do not open the Wave app itself-you must use the App Store.
2. Tap your profile icon in the top right corner.
   • This icon shows your initials or Apple ID picture.
3. Select Subscriptions.
   • You'll see all active and inactive subscriptions tied to your Apple ID.
4. Find Wave in the list and tap it.
   • If you don't see Wave, scroll down or use the search function.
5. Tap Cancel Subscription or Cancel Free Trial (depending on your status).
   • Apple will confirm your cancellation and may show you a "Keep Subscription" option-skip this if you want to cancel.
6. Your subscription ends at the next renewal date.
   • Apple will send you a cancellation confirmation email within minutes.

Pro tip: If you subscribed within 14 days and want a refund, request it immediately through the App Store. Tap "Report a Problem" on the Wave subscription page and select "I'd like a refund." Apple approves most refunds requested within 14 days of purchase.

Cancel your wave subscription on google play

Android users cancel through Google Play Store's subscription management system.

1. Open the Google Play Store app on your Android device.
   • Ensure you're using the same Google account you used to purchase Wave.
2. Tap your profile icon in the top right corner.
   • This is usually a circular icon with your initials or photo.
3. Go to Manage your Google Play account.
   • Select the Payments and subscriptions tab.
4. Tap Subscriptions.
   • You'll see all active subscriptions.
5. Select Wave from the list.
   • Tap Cancel subscription and confirm your choice.
6. Your access ends at the next renewal date.
   • Google will send a confirmation email.

Google Play refunds follow a 48-hour window from purchase. If you're within that window, you can request a refund by selecting "Request a refund" on the subscription page instead of simply canceling.

Cancel wave advisors bookkeeping or coaching

Wave Advisors services (bookkeeping and coaching) cancel through a different process-direct email to Wave's support team.

1. Compose an email to waveadvisors@waveapps.com.
   • Include your full name, email address, and Wave account email.
2. Clearly state which service you want to cancel: bookkeeping, coaching, or both.
   • Example: "I wish to cancel my Wave Advisors bookkeeping service effective [date].".li>
3. Request a cancellation confirmation and a final invoice.
   • This protects you in refund disputes later.
4. Send the email and keep a copy for your records.
   • Expect a reply within 2-3 business days.
5. Your service ends at the end of the calendar month Wave receives your notice.
   • If you email on the 10th of the month, your service continues through the 30th/31st.

Warning: Wave Advisors has strict refund windows. Bookkeeping refunds exclude the first month paid; only unused months qualify for pro-rata refunds. Coaching offers a full refund within 60 days of payment but zero refund after 60 days. Act quickly if you want your money back.

What happens after you cancel

Canceling your subscription doesn't instantly cut off access-understanding the transition period protects your business continuity.

Your access during the transition period

After you submit your cancellation, Wave keeps your account active until your paid billing period ends. If you paid for January through March, you keep full access through 31 March even if you cancel on 5 January.

This grace period lets you export your receipts, download financial reports, and transition to a competitor without losing critical data. Use this window wisely.

After your final billing date

Once your billing cycle concludes, Wave locks your account. You can still sign in to view archived data, but you lose access to PRO features like receipt scanning and detailed reports. Download everything you need before this date.

Pro tip: Set a calendar reminder for 7 days before your final billing date. Use that week to export all receipts, invoices, and financial records into PDF or CSV format for your records.

Will you get a refund?

Refund eligibility depends on which Wave service you purchased and how long you've held the subscription.

Wave PRO web subscription refunds

Refunds for Wave PRO purchased directly from waveapps.com are governed by Wave's Paid Subscription Terms. To request a refund, contact Wave Support through their in-app chat (usually a Mave chatbot) or email support.

Wave does not automatically refund unused time on monthly subscriptions. You must explicitly request a refund and justify why (billing error, service failure, or unauthorized charge). Stopee recommends requesting a refund within 14 days of your purchase date-this aligns with consumer best practice and strengthens your case.

Pro tip: If Wave refuses your refund, escalate to the Consumers Association of Singapore. CASE can mediate disputes and pressure Wave into compliance with Singapore's Consumer Protection (Fair Trading) Act. Provide CASE with your cancellation email and any evidence that Wave misrepresented its service.

Apple app store refunds

Apple honors refund requests for Wave subscriptions within 14 days of purchase. To request a refund, open the App Store, go to your subscription, and tap "Report a Problem." Select "Request a Refund" and choose a reason (accidental purchase, service quality issue, or unauthorized charge).

Apple typically processes refunds within 5-7 business days. If Apple denies your request, you can appeal once-resubmit your case with specific details about why the service failed to meet your expectations.

Google play refunds

Google Play allows refunds within 48 hours of purchase for digital subscriptions. Open the Google Play Store, navigate to your subscription, and select "Request a Refund." Google refunds most requests submitted within this window automatically.

After 48 hours, refunds are discretionary. Contact Google Play Support with evidence that the service malfunctioned or was billed in error. While less generous than Apple, Google sometimes grants refunds beyond 48 hours if you can prove Wave breached its service level agreement.

Wave advisors bookkeeping refunds

Wave Advisors bookkeeping operates under a strict refund structure: the first month you pay is non-refundable, but subsequent unused months receive pro-rata refunds. If you paid for 3 months of bookkeeping and canceled after 1 month, you recover approximately two-thirds of your payment.

Send your refund request to waveadvisors@waveapps.com with your cancellation notice. Include your invoice number and the specific refund amount you expect. Wave typically processes bookkeeping refunds within 10-14 business days.

Wave advisors coaching refunds

Wave Advisors coaching has a generous 60-day refund window: you can claim a full refund minus the value of coaching sessions already completed, provided you request it within 60 days of your first payment.

After 60 days, Wave offers zero refund regardless of how many sessions you attended. If you're unsure about coaching value, request cancellation within 60 days to preserve your refund eligibility. After that threshold passes, you forfeit all refund rights.

Common mistakes people make when canceling wave

Canceling a subscription feels straightforward, but small oversights cost you money and access to your data.

Deleting your account before requesting a refund

Many users delete their Wave account immediately after canceling the subscription, assuming they've completed the process. This is a critical mistake: deleting your account erases your ability to request refunds, recover receipts, or dispute charges later.

Always keep your Wave account active for at least 30 days after canceling. This window gives you time to confirm no surprise charges appear, request refunds if needed, and export any remaining data. Only delete your account after confirming your final refund or deciding you no longer need your historical data.

Canceling on one platform while continuing on another

If you subscribed on both the App Store and Google Play (perhaps on different devices), canceling one doesn't cancel the other. You might think you've stopped the charges when in reality you're still being billed through a second platform.

Check all three purchase channels: waveapps.com, Apple App Store, and Google Play. Search your subscription list on each platform and cancel any active Wave subscriptions you find. Cross-reference your monthly bank statement to confirm all Wave charges have stopped.

Missing the refund window

Apple (14 days), Google Play (48 hours), and Wave Advisors coaching (60 days) all enforce strict refund deadlines. If you cancel Wave on day 15 after an App Store purchase, Apple will decline your refund request automatically.

Request refunds immediately upon deciding to cancel. Don't wait for your next billing cycle or assume you'll remember to claim a refund later. Stopee recommends submitting your refund request within 7 days of deciding to cancel, which gives you a comfortable buffer before platform deadlines expire.

Ignoring final charges after cancellation

Canceling your subscription doesn't guarantee you won't be charged again. If you cancel on the 10th of the month but your billing date is the 15th, a final charge may process before your cancellation takes effect.

Review your bank statement for 30 days after canceling. If you spot a Wave charge after cancellation, report it immediately to Wave Support or your payment processor (Apple, Google, or your bank). The faster you dispute the charge, the easier it is to recover.

Checklist before and after canceling

Use this checklist to ensure you cancel cleanly and recover every refund you're owed.

Before you cancel

• Screenshot your current subscription plan, price, and billing date.
• Export all Wave receipts, reports, and financial data to PDF or CSV format.
• Note your Wave account email address and any associated business information.
• Check your bank statement to confirm the exact amount you've been charged each month.
• Calculate how many days remain until your next billing date (to assess refund eligibility).
• Confirm which platform(s) you subscribed through: web, App Store, Google Play, or multiple.

During cancellation

• Complete the cancellation steps for every platform where you subscribed.
• Save cancellation confirmation emails from Wave, Apple, or Google.
• Note the date and time you canceled each subscription.
• Request a refund immediately if eligible (within 14 days for App Store, 48 hours for Google Play, 60 days for coaching).
• Keep a copy of your refund request and any support correspondence.

After cancellation

• Monitor your email for Wave refund confirmations (typically 10-30 days post-request).
• Check your bank statement 5-7 days after the refund confirmation-funds should appear by then.
• Verify that no new Wave charges appear on your billing statement after the final billing date.
• Download and save your final Wave invoice for accounting and tax records.
• If a refund doesn't arrive, escalate to the payment platform (Apple, Google) or CASE (Singapore) within 30 days.
• Only delete your Wave account after confirming the refund has been processed and no disputes are pending.

Contact wave's cancellation office

If you face difficulties canceling Wave or need to escalate your refund, contact Wave directly at their Singapore operations address.

Wave cancellation and support contact

Wave's primary Singapore office for general operations (including subscription inquiries) is located at CT Hub 2. This address handles general customer service requests and billing disputes.

For immediate cancellation support, your best option is Wave's in-app chat or email support through waveapps.com. For Wave Advisors specifically, email waveadvisors@waveapps.com with your cancellation notice.

If Wave doesn't respond within 7 business days, escalate your complaint to the Consumers Association of Singapore (CASE). CASE mediates subscription disputes and can compel Wave to refund your money if they find the company in breach of Singapore's consumer protection laws. Contact CASE at 6100 0315 or visit case.org.sg.

Final summary: cancel wave confidently with stopee

Canceling Wave is straightforward once you follow the correct steps for your platform and understand your refund rights under Singapore law. Whether you subscribed on the web, App Store, or Google Play, the process takes fewer than 5 minutes to initiate.

The keys to a successful cancellation are: (1) cancel on every platform you subscribed to, (2) request refunds within the applicable window (14 days for App Store, 48 hours for Google Play, 60 days for Wave Advisors coaching), (3) keep all confirmation emails and screenshots, and (4) monitor your bank statement for surprise charges afterward.

If Wave refuses your refund or you encounter obstacles during cancellation, Stopee and the Consumers Association of Singapore have the tools and legal authority to recover your money. At Stopee, we've helped thousands of consumers cancel Wave subscriptions and claim refunds they were legitimately owed. Visit stopee.com today to confirm your cancellation rights and access additional guides for every subscription service you're paying for.