Manage Globe

How to cancel globe roaming and prepaid services from singapore

What is globe and why you might cancel

Globe is a major mobile and fixed-line operator based in the Philippines, serving millions of subscribers with postpaid mobile plans, prepaid roaming bundles, and app-based subscriptions. If you live in Singapore or travel there frequently, you may have activated Globe roaming packs like GoRoam to stay connected during visits. As your needs change-whether you've found a local Singapore plan, switched networks, or simply no longer need the service-cancelling Globe becomes straightforward once you know your options.

Who should read this guide

This guide is written for Singapore-based users and travellers who hold Globe roaming subscriptions, prepaid packs, or app-based services and want to cancel cleanly without surprises. Whether you're cancelling a one-time roaming bundle or a recurring subscription managed through the app store, Stopee walks you through every step, pricing detail, and consumer protection you're entitled to.

What you'll learn

You'll discover the three main cancellation routes-the GlobeOne app, Facebook Messenger, and Globe's 211 hotline-plus how to cancel app-store subscriptions through iTunes and Google Play. You'll also see Globe's refund policy, pricing for popular Singapore roaming packs, what happens after you cancel, and your consumer rights under Singapore law. Stopee has gathered this information to empower you to make cancellations confidently.

Globe roaming and prepaid pricing for singapore users

Below is a snapshot of Globe's verified roaming pack prices relevant to Singapore travellers and users.

Pro tip: Prices shown are current market rates; confirm with Globe before activating a pack, as rates may change. If you've already paid for a pack and want to cancel, Stopee recommends checking whether your pack is mid-activation (non-cancellable) or if you're still within a cancellation window.

How to cancel globe services from singapore

You have three primary cancellation channels: the GlobeOne app, Facebook Messenger, and the 211 hotline. Choose the method that fits your situation and follow the exact steps below.

Cancel via the GlobeOne app

The GlobeOne app is the fastest and most documented way to request termination of your postpaid account. You'll receive confirmation in the app and can screenshot it for your records.

1. Download or open the GlobeOne app on your phone (available on iOS and Android).
2. Log in with your Globe account credentials (mobile number and password).
3. Tap Help or Support from the main menu.
4. Search for "termination" or "cancel account" or select "Account termination" if it appears as a quick option.
5. Follow the in-app prompts to confirm your cancellation request. The app will ask you to confirm your reason and billing status.
6. Submit your request. The app will show a confirmation screen with a reference number.
7. Screenshot the confirmation screen and save it to your phone or cloud storage. This is your proof of cancellation and will be essential if you need to escalate later.
8. Wait for a confirmation email from Globe. This typically arrives within 24 to 48 hours.

Pro tip: Open the app during business hours (Monday to Friday, 8 AM to 6 PM Philippines Standard Time) if you want to chat with support in real time about your termination.

Cancel via facebook messenger

If you prefer a conversation trail, Facebook Messenger is a formal cancellation channel monitored by Globe's customer service team. Your messages are logged and can serve as evidence of your cancellation request.

1. Open Facebook and navigate to Globe Philippines' official business page (search "Globe" and verify the blue tick).
2. Click Message to open a direct message thread with Globe.
3. Type a clear message: "Hi, I would like to cancel my postpaid account. My mobile number is [your number]. Please assist with the termination process."
4. Send the message and wait for a response. Response times range from 2 to 24 hours depending on the time of day.
5. Globe's team will respond with next steps. They may ask for your account details, billing status, and reason for cancellation.
6. Provide the information they request and confirm your intent to cancel.
7. Screenshot every message in the thread, including Globe's responses. Download these as image files or PDFs.
8. Retain these screenshots until your cancellation is fully processed and you receive a formal confirmation.

Warning: Ensure you are messaging the official Globe page (check for a verified badge). Scammers sometimes create fake Globe support accounts. Never share your full card details or OTP (one-time password) over Messenger.

Cancel by calling the 211 hotline

If you prefer to speak directly to a representative, Globe's 211 hotline (or the international equivalent +63 2 7730-1000) allows you to request termination over the phone. Be prepared to verify your account details.

1. Dial 211 from your Globe mobile phone, or call +63 2 7730-1000 if calling from Singapore.
2. Listen to the automated menu and select the option for "Account Services" or "Billing and Account."
3. When connected to a representative, state clearly: "I would like to terminate my postpaid account" and provide your mobile number.
4. The representative will verify your identity by asking for your account PIN, date of birth, or billing address. Answer truthfully.
5. Confirm that your account is off-contract and all outstanding balances are paid. If you're under contract, you may face early termination fees (see "What happens when you cancel" below).
6. Once verified, the representative will process your cancellation request and provide a reference number.
7. Write down the reference number, the representative's name, and the date and time of the call. Keep this information in a safe place.
8. Ask the representative to email you a confirmation of the cancellation. If they cannot, request they note in your account file that you called to terminate.

Pro tip: Call during off-peak hours (early morning or late evening) to reduce wait times. Have your account PIN ready before calling to speed up verification.

Cancel app-store subscriptions (iTunes and google play)

If you've subscribed to GlobeStudio or other Globe apps through iTunes or Google Play, you must cancel through your app store, not directly with Globe. This prevents the app from auto-renewing your subscription on your next billing date.

For iOS (iTunes/Apple):

1. Open the Settings app on your iPhone or iPad.
2. Tap Your Name at the top of the screen.
3. Tap Subscriptions.
4. Find the Globe app (e.g., "GlobeStudio") in the list.
5. Tap on the app name to open its subscription details.
6. Tap Cancel Subscription. Apple will ask you to confirm and may offer a discounted renewal. Select Confirm Cancellation to proceed.
7. You will receive a confirmation on screen and via email. Your access to the app continues until the end of your current billing cycle.

For Android (Google Play):

1. Open the Google Play Store app on your device.
2. Tap the Profile icon in the top right corner.
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Find the Globe app in the list and tap it.
6. Tap Cancel subscription. Google Play will confirm the cancellation date and access end date.
7. Tap Cancel subscription again to confirm. You'll receive a confirmation email.

Pro tip: Check your email for a cancellation confirmation from Apple or Google within 24 hours. If you don't receive one, log back into your account to verify the subscription was cancelled.

What happens when you cancel your globe account

Understanding the timeline and implications of cancellation helps you plan your communication needs and avoid unexpected charges.

Termination timing and billing cycles

Postpaid account terminations typically take effect at the end of your current billing cycle, not immediately. If your billing cycle ends on the 15th of each month and you request cancellation on the 5th, your account will remain active and billable through the 15th. Services remain usable during this period. After the 15th, your line will stop working and you cannot make calls or use data. For app-store subscriptions, cancellation takes effect after your paid subscription period ends (e.g., if you cancel mid-month on a monthly plan, you retain access until the end of that month).

Service access and what you lose

After your termination date passes, your mobile line ceases to function. You cannot make calls, send SMS, or use mobile data. Any roaming packs or add-ons active on your account are deactivated. If you have enabled any automatic payments or recurring charges, those will stop once the account is closed. If you had a postpaid plan with a fixed monthly fee, your final bill will include charges up to and including your termination date.

Early termination fees and contract penalties

Warning: If you are still under contract (i.e., you signed a multi-month or multi-year commitment and have not yet reached the contract end date), Globe may charge an early termination fee. This fee is typically calculated as a percentage of your remaining contract value or a fixed amount depending on how much time remains on your contract. Check your original contract or call 211 to ask about your contract status before submitting a cancellation request. If you proceed with cancellation while under contract, you will be liable for these fees, and Globe will deduct them from any final refund or add them to your final bill.

Refunds after cancellation

Globe's refund policy is restrictive and sometimes frustrating. Understanding what to expect helps you manage your expectations and follow up effectively.

Globe's stated refund policy

Globe does not provide refunds for unused portions of prepaid plans, roaming packs, or subscription services. If you purchase a GoRoam 5 GB pack for $15.00 and use only 1 GB before cancelling, the remaining 4 GB is non-refundable. Similarly, if you cancel a monthly subscription on day 15 of a 30-day billing cycle, you forfeit the remaining 15 days of access (though you retain access until the end of the cycle). This is Globe's default position and is stated in their terms and conditions.

Exceptions and practical refund steps

Refunds are discretionary and Globe will only consider them in specific circumstances: if you were charged twice for the same service, if you cancelled within a cooling-off period (if applicable under local law), or if there was a billing error. If you believe you qualify for a refund, contact Stopee for guidance on your consumer rights, then take these steps:

1. Gather your evidence: screenshots of your cancellation request (from the app or Messenger), your final bill from Globe, and any emails confirming the charges.
2. Call 211 or message Globe's Facebook page with a refund request. State the reason clearly (e.g., "I was double-charged for a roaming pack" or "I cancelled within the cooling-off period").
3. Ask for a written response. If Globe denies your refund request, ask them to explain the reason in writing and cite the clause in their terms that supports the denial.
4. If Globe approves a refund, ask for a timeline. Refunds typically take 5 to 10 business days to appear in your account, depending on your payment method.
5. Verify that the refund has been credited to your original payment method (credit card, debit card, or mobile wallet). Check your bank or payment app to confirm.

Pro tip: If you paid via a credit card and Globe refuses to refund you, you can dispute the charge directly with your credit card issuer. This is called a chargeback or dispute, and your bank may reverse the transaction if you can show evidence that you cancelled the service or that Globe billed you in error.

Your consumer rights under singapore law

As a consumer in Singapore, you have protections under the Consumer Protection (Fair Trading) Act (CPFTA). These rights apply even if Globe is a foreign company and you are cancelling a service with a Philippines-based provider.

Key protections

The CPFTA prohibits unfair contract terms that significantly disadvantage consumers. If Globe's cancellation process is intentionally obscured, if they charge hidden fees not disclosed upfront, or if they refuse to cancel despite your clear request, you may have grounds to file a complaint. Additionally, if Globe engages in misleading advertising (e.g., claiming a roaming pack is "unlimited" when it is not), you can escalate to the Consumer Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

How to escalate if globe refuses to cancel

If you've submitted a cancellation request via the GlobeOne app, Messenger, or hotline and Globe has not acknowledged your request or has denied it without cause, follow this escalation path:

1. Document everything: gather screenshots of your cancellation request, any emails from Globe, and your call logs.
2. Send a formal written cancellation notice to Globe's support email or registered address (request this via the 211 hotline). State clearly: "I formally request the immediate termination of my account [mobile number] effective [date]. I am not under contract and have settled all outstanding balances."
3. If Globe does not respond within 14 days or continues to deny your cancellation, file a complaint with CASE. CASE is Singapore's official consumer mediator and can pressure Globe to resolve the dispute.
4. Include in your CASE complaint: your cancellation request evidence, Globe's responses (or lack thereof), and copies of your bills showing any charges after your intended cancellation date.
5. CASE will investigate and may award you compensation or force Globe to cancel your account. CASE complaints are free and can be filed online at www.case.org.sg.

Pro tip: Stopee recommends keeping your documentation (screenshots, emails, call notes) for at least 12 months after cancellation. If a dispute arises later, this evidence will support your position with CASE or your bank.

Common mistakes to avoid when cancelling globe

Many users lose time and money by overlooking simple but costly errors. Here's how to sidestep the most common pitfalls.

Mistake 1: assuming cancellation is immediate

You request cancellation on the 5th and expect your account to close that same day. Instead, you're charged for an entire month on the 15th because termination takes effect at the end of the billing cycle. To avoid this, calculate when your next billing date falls and submit your cancellation request at least 5 to 7 days beforehand. This gives Globe time to process your request before the next charge hits.

Mistake 2: not checking your contract status

You cancel without realizing you signed a two-year plan six months ago. Globe charges you an early termination fee equal to several months of service. Before cancelling, call 211 and explicitly ask: "Am I currently under a contract? If yes, what is the early termination fee?" Write down the representative's answer and the date of the call.

Mistake 3: cancelling via unsecured channels

You send a cancellation email to a generic support address and assume it was received. Weeks later, you're still being charged, and Globe claims they never got your request. Always use the official channels: the GlobeOne app (which logs your request), Facebook Messenger (which creates a permanent message thread), or the 211 hotline (where you write down the reference number). Avoid sending emails to addresses you've found yourself online-these may not be monitored.

Mistake 4: not following up on roaming pack cancellations

You purchase a GoRoam pack, use part of it, and assume it expires automatically. Instead, you're charged for the same pack again 30 days later because prepaid packs often auto-renew unless you explicitly disable auto-renewal. When you activate a roaming pack, immediately check the app to see if there's an "auto-renew" toggle. Turn it off if you don't want to be charged again.

Mistake 5: not saving your cancellation proof

You cancel via the GlobeOne app, see a confirmation screen, and move on. Three months later, you're still being billed, and Globe says there's no record of your cancellation. Screenshot every confirmation screen, download every confirmation email, and save them to a folder titled "Globe Cancellation" on your phone or computer. Stopee advises saving these for at least one year after cancellation.

Checklist for cancelling globe safely

Use this checklist to ensure you've covered every step and protected yourself against common problems.

• I have confirmed my account status: either off-contract or aware of early termination fees.
• I have identified my next billing date and submitted my cancellation request at least 5 to 7 days before that date.
• I have chosen a cancellation method (GlobeOne app, Facebook Messenger, or 211 hotline) and completed the cancellation request.
• I have received and saved a confirmation: reference number, confirmation email, or message thread screenshot.
• I have checked my outstanding balance. If there is a balance due, I have either paid it or confirmed that it will be deducted from any refund.
• For app-store subscriptions, I have cancelled through iTunes or Google Play and received an in-app or email confirmation.
• I have checked my billing account 3 to 5 days after my intended termination date to verify that no new charges have been applied.
• I have saved all documentation (screenshots, emails, call notes) in a folder or cloud storage for future reference.
• If I was expecting a refund, I have verified that it has appeared in my bank account within 10 business days.

After you cancel: what to expect and what to do next

Cancellation doesn't end when Globe confirms it. You still have responsibilities to monitor your account and plan your next steps for staying connected.

Monitor for unwanted charges

Even after your termination date, it's possible (though rare) that Globe will attempt to charge you. For 30 days after cancellation, check your credit card or mobile wallet statements weekly. If you see a charge from Globe after your termination date, contact your bank immediately and dispute the charge. Provide your cancellation confirmation as evidence. Most banks will reverse unauthorized charges within 5 to 10 business days.

Disconnect any linked payment methods

If you set up automatic payments (e.g., auto-debit from your credit card) for your Globe account, contact your bank or card issuer and cancel the automatic payment mandate. This prevents accidental charges if Globe's systems malfunction or if there's a data breach.

Update your emergency contact information elsewhere

If your Globe number was linked to two-factor authentication for your email, banking apps, or social media, update those services now with a new phone number or email. Waiting until your old number is disconnected could lock you out of critical accounts.

Explore alternative roaming options for future singapore trips

Once you've cancelled Globe, research alternatives. Stopee recommends comparing local Singapore prepaid SIM cards (Singtel, StarHub, M1), eSIMs from international roaming providers, or your home country's roaming plans. Often, a local Singapore SIM is cheaper and faster than international roaming, especially if you stay longer than a few days.

Comparing cancellation methods: which route is best for you

Each cancellation channel has strengths and weaknesses. Choose based on your situation and preference.

Recommendation: For maximum protection, use the GlobeOne app first. If the app is unavailable or you don't have access, follow up via Facebook Messenger to create a written record. The 211 hotline is fastest for real-time queries but requires you to document the call yourself.

Where to send your formal cancellation letter (if required)

If you've submitted a cancellation request via app or phone and Globe has not responded within 7 days, or if you want to send a formal written termination notice for legal protection, you can mail a certified letter to Globe's headquarters. Use this address:

Globe Telecom, Inc.
Customer Service Department
The Globe Tower, 426 Shaw Boulevard
Makati, Metro Manila 1200
Philippines

Pro tip: Write your cancellation letter in clear, simple language. Include your full name, mobile number, account number (if known), current billing address, your intent to cancel, and the effective cancellation date you're requesting. Keep a copy for yourself and send the original via registered mail so you have proof of delivery. Allow 10 to 14 days for postal delivery and processing.

Stopee's final advice: take control of your cancellation

Cancelling a telecommunications service can feel bureaucratic and intimidating, especially when the provider is based overseas. But you have clear rights as a Singapore consumer, and you have multiple channels to enforce those rights. Stopee has helped thousands of consumers cancel telecommunications services cleanly, and we've learned that the key is documentation: screenshot everything, write down reference numbers, and follow up within 7 days of submission. If Globe doesn't respond or refuses to cancel, escalate to CASE with your evidence in hand. You are not powerless, and Globe cannot refuse to cancel a service you no longer want-not without violating your consumer protections. Use the steps, timelines, and escalation paths in this guide to reclaim your communication freedom today.