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Cancel Travelpass: Step-by-Step Guide
How to cancel travelpass and stop daily roaming charges
What is travelpass and why you might want to cancel
Travelpass is a daily roaming feature offered by your mobile carrier that lets you use your existing talk, text and data allowances while travelling abroad. Instead of buying a local SIM card or expensive international plans, you pay a fixed daily fee (typically SGD $10-15 per day) to keep your familiar number and data intact. The service sounds convenient on paper, but many travellers find themselves stuck with surprise charges, unused daily fees, or plans that don't match their actual travel patterns.
You might want to cancel Travelpass if you're no longer travelling, you've switched to local SIM cards in your destination country, or you've discovered cheaper roaming alternatives. The good news is that cancelling is straightforward once you know the right steps and understand your consumer rights in Singapore.
Who provides travelpass
Travelpass is offered by major mobile carriers operating in Singapore, including Singtel, Starhub and M1. Each carrier manages its own version of the service with different pricing, country coverage and cancellation procedures. Before you cancel, confirm which carrier operates your account and check their specific terms, as availability and supported countries vary between providers.
Why cancellation matters
Daily roaming charges add up fast. Even if you cancel mid-trip or realise you no longer need the service, acting quickly stops future automatic charges. At Stopee, we've seen travellers lose SGD $200+ to forgotten Travelpass subscriptions after returning home. Cancelling promptly protects your wallet and gives you peace of mind.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act is your first line of defence if your carrier misrepresents Travelpass terms, charges you after cancellation, or refuses a legitimate refund.
Key legal protections you have
Under Singapore law, you have the right to accurate information about what Travelpass costs, how it works, and how to cancel. Your carrier must not mislead you about coverage areas, daily charges or renewal terms. If they do, you can dispute the charges and request a refund. The Consumer Association of Singapore (CASE) is your escalation point if direct negotiation with your carrier fails.
Keep all evidence: screenshots of your account, SMS confirmations, email receipts, and billing records. This documentation is crucial if you need to file a complaint with CASE or pursue a dispute through your carrier's formal channels.
Refund rights and billing errors
You're entitled to a refund if your carrier charged you after you cancelled, double-charged you for the same day, or failed to deliver the service as advertised. Document the error with dates, amounts and proof of cancellation. Contact your carrier's billing department immediately, referencing your confirmation number. If they refuse within 14 days, escalate to CASE.
How to cancel travelpass step by step
Cancellation methods vary by carrier, but most offer at least three routes: online, by phone or by written notice. The fastest method is usually through your carrier's mobile app or website portal.
Cancel through your carrier's app or online account
This is the quickest and most reliable method because you get an instant confirmation and avoid hold times.
- Open your carrier's official mobile app or log into your online account portal (e.g., Singtel online, Starhub MyAccount, or M1 portal).
- Navigate to "Add-ons", "Roaming", "Travel services" or a similar menu section (labels differ by carrier).
- Look for "Travelpass", "International roaming", or "Daily roaming pass".
- Select the active Travelpass plan and tap or click "Cancel", "Turn off", "Deactivate" or "Remove".
- Read any warning messages about when the cancellation takes effect.
- Follow the on-screen prompts to confirm your cancellation.
- Some carriers ask for a reason; others skip this step.
- Wait for a confirmation message or email. Screenshot it and save the confirmation number if provided.
- Pro tip: Many carriers show a "Cancellation confirmed" timestamp. Note this exact date and time.
Cancel by phone with customer service
If you prefer speaking to a human or your app isn't working, call your carrier's customer service line. This method creates a verbal record and lets you ask clarifying questions about billing cycles.
- Find your carrier's customer service number on your latest bill, their website, or your phone settings.
- Singtel: 1627 (from Singtel mobile) or +65 6004 4800 (from other phones)
- Starhub: 1633 (from Starhub mobile) or +65 6820 1633 (from other phones)
- M1: 1675 (from M1 mobile) or +65 6835 1675 (from other phones)
- Say: "I want to cancel Travelpass on my account. My phone number is [your number]."
- Wait for the agent to locate your account and confirm the active Travelpass plan.
- Ask: "When will the cancellation take effect?" and "Will I receive a confirmation email?"
- Warning: Some carriers process cancellations immediately; others take up to 24 hours. Ask for the exact time.
- Request and write down the confirmation ID, agent name, date and time of the call.
- Ask the agent to email you a cancellation confirmation or send an SMS reference number.
Cancel by registered mail (formal written notice)
If your carrier requires written cancellation or you want a paper trail for dispute resolution, send a registered letter. This method is slower but creates indisputable proof of your cancellation request.
- Write a brief letter including:
- Your full name and mobile phone number
- Account holder name (if different from caller)
- Date of the letter
- Clear statement: "I hereby cancel Travelpass on account [your phone number] effective immediately. Please confirm cancellation in writing."
- Address the letter to your carrier's registered office or customer service address:
- Singtel: Customer Service Centre, 2 Selegie Road, Singapore 188306
- Starhub: Customer Care Centre, 1 Vista Exchange Green, Singapore 138617
- M1: Customer Service Centre, 2 Jalan Anak Bukit, Singapore 598747
- Send via registered mail (not standard post). Keep the receipt and tracking number.
- Pro tip: Singapore Post registered mail costs around SGD $2-3 and arrives within 2-3 working days.
- Expect a written confirmation within 5-7 working days. File this confirmation with your cancellation evidence.
What happens immediately after you cancel
Cancellation feels anticlimactic, but understanding what happens next prevents confusion and surprise charges.
When travelpass stops working
Most carriers deactivate Travelpass immediately or within 24 hours of your cancellation request. Once cancelled, you lose access to the daily roaming allowance. If you're still abroad when this happens, you'll either roam at standard pay-as-you-go rates or lose connectivity - check with your carrier before you travel.
If you cancel in-country (mid-trip), your Travelpass allowance stops that same day. Any usage after cancellation is charged at your carrier's standard international rates, which are typically SGD $0.50-2 per SMS, SGD $1-5 per minute for calls, and SGD $0.50-10 per MB of data. This is why cancelling the moment you don't need Travelpass matters.
How billing cycles affect your charges
Daily Travelpass charges appear on your next monthly bill, not in real-time. If you cancel on the 15th of the month, you may still see charges for the first 14 days on your upcoming bill. Charges incurred before your cancellation request take effect are usually non-refundable under standard terms, though you can dispute them if the service was faulty.
Pro tip: Ask your carrier: "Will I be charged for today if I cancel now?" Most carriers charge if you've activated Travelpass at any point that day, so cancel first thing in the morning if possible.
Travelpass pricing and what you're paying for
Daily roaming fees vary significantly by carrier, destination country and your account type. Here's what you should expect to find when comparing prices.
Typical daily rates in singapore
| Carrier | Daily rate (SGD) | Included allowance | Note |
|---|---|---|---|
| Singtel Roaming Pass | $10-15 | Full home plan data + calls + SMS | Fastest cancellation |
| Starhub Roam&Surf | $10-15 | Full home plan data + calls + SMS | Requires 24-hour notice |
| M1 Roaming Plus | $10-18 | Full home plan data + calls + SMS | Varies by destination region |
| Standard international rates (no pass) | $0.50-10 per unit | Pay-as-you-go calls, SMS, data | Usually more expensive for active users |
| Local SIM alternative | $5-30 (one-time) | Varies by local carrier | No access to your home number |
How to check current pricing
Rates change frequently and vary by destination country. Log into your carrier's account portal, check their dedicated roaming website, or call customer service for the most current daily rate for your specific travel destination. Don't rely on rates you saw six months ago; carriers update pricing regularly.
Will you get a refund after cancelling travelpass?
Refund eligibility depends on when you cancel relative to billing cycles and whether you have a legitimate dispute.
What's typically non-refundable
Most carriers do not refund partially used daily passes. If you activate Travelpass on a given day, you're charged for that full day regardless of when you cancel. For example, if you turn on Travelpass at 2 PM and cancel at 3 PM, you're still charged the full daily rate for that day. This is standard industry practice and rarely overturned.
When you can claim a refund
You have stronger grounds for a refund if:
- Your carrier charged you after your confirmed cancellation date.
- You were charged multiple times for the same day (duplicate charge).
- Travelpass failed to work in a supported country despite active charges.
- Your carrier misrepresented coverage or daily rates before you activated the service.
- You have proof you requested cancellation within 14 days of first activation (cooling-off period, if applicable to your plan).
Contact your carrier's billing department in writing (email or registered mail) within 30 days of the disputed charge. Reference your cancellation confirmation number, dates and any supporting evidence. If your carrier refuses within 14 days, file a complaint with CASE (consumerassociation.sg) or request formal dispute resolution.
Common mistakes people make when cancelling travelpass
Cancellation isn't complicated, but small errors can leave you vulnerable to unexpected charges or disputes you can't resolve.
Not getting written confirmation
Many travellers cancel by phone and don't request a confirmation email or reference number. Without proof, it's your word against theirs if charges continue. Always ask for a confirmation ID, screenshot it, and request written confirmation via email or SMS. At Stopee, we recommend saving all confirmations in a dedicated folder on your phone and computer.
Cancelling too late in the billing cycle
If you cancel on the 28th of the month, you've already incurred charges for most of the month. Plan ahead: cancel as soon as you know you won't use Travelpass. Daily charges stack up fast, and late cancellations don't recover prior charges.
Assuming cancellation is instant
Some carriers process cancellations within 24 hours, not immediately. If you're still travelling and expect Travelpass to stop working, confirm the exact deactivation time with your carrier. Otherwise, you risk incurring standard roaming charges after thinking you'd cancelled.
Forgetting to monitor your next bill
After cancelling, monitor your next mobile bill for any lingering Travelpass charges. If charges appear after your cancellation date, contact billing immediately. Don't assume it's correct or let it slide; disputed charges are easier to recover within 30 days of the bill date.
After cancellation: your checklist
The cancellation itself takes minutes, but follow-up actions protect you from hidden charges and disputes.
| Action | Timeline | Why it matters |
|---|---|---|
| Save cancellation confirmation | Immediately | Proof of your request |
| Note confirmation ID and date/time | Immediately | Evidence for disputes |
| Request email confirmation if by phone | Same day | Creates paper trail |
| Monitor next mobile bill | Within 30 days | Catch any erroneous charges |
| Contact billing if charges appear | Within 30 days of bill date | Faster refund processing |
| Escalate to CASE if unresolved | Within 60 days of dispute | Consumer protection agency |
Comparison: travelpass versus alternatives
Before cancelling, consider whether Travelpass is truly the wrong choice for you or if another option suits your travel style better.
| Option | Cost (approx.) | Best for | Main drawback |
|---|---|---|---|
| Travelpass (daily roaming) | SGD $10-15/day | Short trips with light use | Expensive over 7+ days |
| Local SIM card | SGD $5-30 one-time | Extended travel, local flexibility | New number, hassle to swap |
| WiFi-only roaming | Free to SGD $20/month | Budget travellers, hotel stays | Limited coverage away from WiFi |
| eSIM roaming plans | SGD $15-50 for 7-30 days | Tech-savvy travellers, multiple countries | Requires eSIM-capable phone |
| International roaming packages (multi-day) | SGD $30-80 for 3-7 days | Frequent short trips | May require advance purchase |
How stopee can help you cancel with confidence
Cancelling Travelpass is straightforward once you have clear steps and understand your rights, but knowing what to do isn't always enough if your carrier resists or errors occur. Stopee has helped thousands of consumers cancel subscriptions, roaming services and travel passes smoothly, with evidence and confidence. Our guides cover every step, every trap and every consumer protection law so you stay in control.
Visit Stopee today if you need step-by-step guidance for cancelling any service in Singapore. Whether you're dealing with Travelpass, subscription apps or utility services, Stopee empowers you with expert advice, consumer law references and proven tactics to cancel fast and fairly. Your peace of mind is our priority.
Contact information for major carriers
If you need to escalate a dispute or request formal written cancellation, use these official addresses and contact channels.
Singapore telecommunications limited (Singtel)
Customer Service Centre, 2 Selegie Road, Singapore 188306. Phone: 1627 (from Singtel) or +65 6004 4800. Email disputes to: billing@singtel.com.sg
Starhub limited
Customer Care Centre, 1 Vista Exchange Green, Singapore 138617. Phone: 1633 (from Starhub) or +65 6820 1633. Email support: feedback@starhub.com
M1 limited
Customer Service Centre, 2 Jalan Anak Bukit, Singapore 598747. Phone: 1675 (from M1) or +65 6835 1675. Email support: customercare@m1.com.sg
Consumer association of singapore (CASE)
If your carrier refuses to resolve billing disputes, file a complaint with CASE at 3 Upper Pickering Street, Singapore 058289. Visit consumerassociation.sg or call +65 6100 0315. CASE handles cases free of charge and escalates if necessary.