Manage Vivifi

How to cancel vivifi and reclaim your data allowance: the complete singapore guide

Understanding vivifi and why you might want to cancel

Vivifi is a subscription-based mobile service in Singapore that offers SIM-only plans without long-term contracts. You pay month-to-month via credit or debit card, and you get flexible local data allowances, international roaming bundles, and online account management. The service appeals to budget-conscious users who value simplicity and large data pools.

But life changes. Your data needs shift. You find a cheaper plan elsewhere. Or you simply want to switch providers without penalty. That is exactly what Vivifi's no-contract model promises-and that is why Stopee exists: to help you follow through on that promise without stumbling into hidden fees or missed deadlines.

This guide walks you through every step of cancelling Vivifi in Singapore, from the exact deadline you must meet to what happens after your final billing cycle. You will also learn your consumer rights under Singapore law and how to recover unused charges if Vivifi refuses to cooperate.

Vivifi plans at a glance

Vivifi publishes several monthly plans, each tailored to different usage patterns. The table below shows the current pricing and core features. All prices are in Singapore dollars (SGD) and charge monthly on your nominated credit or debit card.

Your consumer rights in singapore

Before you cancel, understand the legal protections that apply to you. Singapore's Consumer Protection (Fair Trading) Act sets out your rights when you buy or cancel a service. Vivifi must treat you fairly throughout the cancellation process, and they cannot enforce unreasonable terms that conflict with consumer law.

Fair trading act protections for mobile subscribers

The Consumer Protection (Fair Trading) Act protects you from unfair contract terms, misleading information, and aggressive pressure tactics. When you cancel Vivifi, you are entitled to clear communication about deadlines, billing terms, and what happens to your data and bonuses.

If Vivifi misrepresents their cancellation policy, withholds a refund you are due, or refuses to process your cancellation request within a reasonable timeframe, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE offers free mediation and can push back on unfair practices. Stopee encourages you to keep copies of all emails and cancellation requests as evidence.

Key consumer rights when cancelling

• You have the right to cancel your subscription without penalty, provided you meet the stated notice period (7 calendar days before the end of the month for Vivifi).
• You have the right to clear, written confirmation of your cancellation request and the effective date.
• You have the right to dispute any charges applied after your cancellation date.
• You can escalate complaints to CASE if Vivifi fails to honour their cancellation terms or treats you unfairly.

The official method to cancel vivifi

Vivifi processes all cancellations through email. There is no online cancellation button, no in-app option, and no phone line. Email is your single point of contact, so follow the steps precisely to avoid delays or rejection.

Step-by-step cancellation process

1. Open your email client and draft a new message to help@vivifi.me. Use a subject line like "Request to cancel subscription" or "Termination request-[Your phone number]" so your email stands out.

   • Include your full name, phone number, and account email address in the body.
   • Write a clear, one-sentence termination request: "I request that my Vivifi subscription be cancelled effective [end of current billing month]."
   • You do not need to provide a reason, but you may if you wish.

2. Send your email before 5 pm Singapore time, at least 7 calendar days before the end of the current billing month. This is critical. If your billing cycle ends on the 25th, you must send your cancellation email by 5 pm on the 18th at the latest.

   • Check your Vivifi invoice or account portal to confirm your exact billing cycle end date.
   • If you miss the deadline, your cancellation takes effect at the end of the following month, and you will be billed again.

3. Wait for confirmation. Vivifi typically responds within 24 to 48 hours. They will confirm the cancellation date and explain what happens next.

   • Pro tip: Save this confirmation email in a dedicated folder. You may need it if disputes arise later.

4. Continue using your service until the end of your billing cycle. Your mobile line remains active and fully functional until the last day of the month in which you submitted your cancellation.

5. After the end-of-month date, your Vivifi service terminates automatically. Your phone number and SIM card are no longer active with Vivifi, and no further charges appear on your card.

Important clarification about app-based cancellations

Do not attempt to cancel Vivifi through the Apple App Store or Google Play. Vivifi subscriptions are not in-app purchases; they are billed directly to your credit or debit card. If you cancel via the app store, you will disable the app but not stop the monthly billing. Email remains the only valid cancellation method. Stopee has guided thousands of users through this exact confusion, and it remains the most common mistake.

What happens after you cancel vivifi

The period between your cancellation request and your service end date can feel uncertain. Here is exactly what unfolds, step by step.

Your service access during the final month

After you submit your cancellation email, you retain full access to your mobile service and data for the remainder of the current billing cycle. If you cancel on the 18th and your billing ends on the 25th, you have 7 days of continued service. You can call, text, and use data normally.

On the first day of the following month (or on your billing cycle end date, whichever applies), your line is terminated. Your phone loses network connectivity. Any attempt to use the SIM card will fail because Vivifi has deactivated it on their network.

Data, roaming bonuses, and unused allowances

Any one-time roaming bonuses you have not yet used are forfeited when your subscription ends. For example, if you own the one-time 100 GB Malaysia roaming bonus but have not activated it, you lose access on termination. Vivifi does not convert unused bonuses to cash or credit.

Unused local data (your monthly allowance) is also lost. If you have 50 GB remaining in your data pool, you cannot transfer it to another month or roll it over to a new plan. Plan your data usage carefully in your final month.

No pro-rata refunds

Vivifi states clearly that mobile plans are non-refundable and non-exchangeable once activated. Even if you cancel on the 1st of your billing month and have 29 unused days remaining, you will not receive a refund for that unused portion.

Important: You do pay an advance one month at sign-up. This advance is also non-refundable under Vivifi's standard policy. However, if you believe you are owed a refund due to a billing error, service failure, or misleading information, you can pursue a case-by-case review (explained in the next section).

Understanding vivifi's refund policy and exceptions

Vivifi's baseline position is "no refunds." But Stopee knows that policy is not always final, especially if you have a legitimate grievance or Vivifi made an error.

When refunds are typically refused

• Unused service in your final month: non-refundable.
• Unused data allowances: non-refundable and forfeited.
• One-time roaming bonuses you did not activate: non-refundable.
• Charges after SIM loss, suspension, or damage: non-refundable unless a specific billing adjustment is approved.
• The one-month advance payment collected at sign-up: non-refundable as a rule.

Exceptions and case-by-case reviews

Vivifi does consider refunds on a case-by-case basis. If any of the following apply to you, contact Vivifi and request a billing adjustment:

• You were charged twice in a single month due to a system error.
• You were billed after your official cancellation date (this is a breach of contract and you are entitled to a reversal).
• Vivifi misled you about the refund policy or cancellation terms at sign-up.
• Your plan was suspended or cancelled due to Vivifi's error, not your own request, and you wish to recover the charge.
• You paid for an advertised feature or bundle that Vivifi failed to deliver.

If a refund is approved, it appears as a billing credit rather than a cash payout. The credit is applied to your account and may be used toward a future plan or rolled back to your card at Vivifi's discretion.

How to request a case-by-case refund review

Email Vivifi at help@vivifi.me with the subject "Request for billing adjustment" or "Refund review-[Your phone number]." Explain your situation clearly, include dates, and attach screenshots or invoices that support your claim. Be specific about what went wrong and why you believe you deserve a refund or credit.

Vivifi will respond within 5 to 7 business days. Do not assume silence means approval; follow up if you do not hear back. If Vivifi refuses your request and you believe they are acting unfairly, escalate to CASE (Consumers Association of Singapore) for free mediation.

Common mistakes when cancelling vivifi

Cancellation deadlines and billing cycles are confusing, and it is easy to slip up. Here are the pitfalls Stopee has seen most often-and how to avoid them.

Missing the 7-day, 5 pm deadline

This is the most costly mistake. You send your cancellation email on the 19th when your billing ends on the 25th, thinking you are safely ahead of time. But you send it at 8 pm. Vivifi may not receive or process your request until the next business day, by which time the 5 pm cutoff has passed. Your cancellation is rejected or pushed to the next month, and you are charged again.

How to avoid it: Calculate your billing cycle end date. Subtract 7 days. Set a phone reminder for 4 pm on that date and send your cancellation email immediately. Do not assume you have the whole day.

Attempting to cancel via the app or app store

You download the Vivifi app, look for a "Cancel subscription" button, find the in-app purchase option, and remove the app. Your subscription continues to bill because Vivifi subscriptions are not in-app purchases. You think you have cancelled but Vivifi has not received your request.

How to avoid it: Email is the only cancellation method. Do not interact with the app or app store for cancellation purposes. Open your email client and send a message to help@vivifi.me.

Assuming your cancellation is processed without confirmation

You send an email to Vivifi on the correct date and time. You assume it is received and approved. You do not wait for a confirmation. Three weeks later, your next bill arrives and you realize Vivifi never responded to your original email-perhaps it landed in their spam folder, or they simply missed it.

How to avoid it: Always wait for written confirmation from Vivifi. If you do not receive a reply within 48 hours, resend your cancellation request and ask for acknowledgement. Keep a record of every email you send.

Not understanding what "end of billing month" means

You think "end of billing month" means the calendar month (the 30th or 31st). But Vivifi operates on rolling monthly cycles, not calendar months. Your cycle may end on the 14th, 25th, or any other date. If you cancel on the assumption you have until the 30th and your actual cycle ends on the 18th, you miss the deadline.

How to avoid it: Log into your Vivifi account or check your latest invoice. Your billing cycle end date is listed clearly. Use that date, not the calendar.

Forgetting to use your remaining data before the end date

You cancel Vivifi but decide to take your time using up your remaining data. On your final billing day, you still have 20 GB unused. You assume Vivifi will carry it over or credit you. Instead, your service terminates and the data vanishes with no refund or credit.

How to avoid it: In your final billing month, use as much data as you reasonably can. Plan to watch videos, stream music, or download files before your service ends. Any unused allowance is forfeited-there is no second chance.

Cancellation checklist for vivifi subscribers

Use this checklist to ensure your cancellation is complete and error-free. Check off each item as you proceed.

Comparing vivifi to other singapore mobile providers

If you are cancelling Vivifi because you have found a better option, Stopee recommends comparing the alternatives carefully. The table below shows how Vivifi stacks up against other popular no-contract providers in Singapore.

Vivifi remains one of the most aggressive on pricing, especially at the budget end. However, if your cancellation reason is poor customer service or unclear billing, you may find that other providers offer more transparent online cancellation options and faster customer support channels.

Escalation: what to do if vivifi refuses to cancel

In rare cases, Vivifi may refuse your cancellation request, claim they never received your email, or continue billing after your official cancellation date. Stopee provides a clear escalation path.

Step 1: document everything

Collect all emails you sent to Vivifi, delivery receipts (if available), confirmation messages, and billing statements showing charges after your cancellation date. Create a timeline of events. This evidence will be essential if you escalate.

Step 2: send a formal follow-up email

Email Vivifi again at help@vivifi.me with the subject "Formal notice: cancellation request not processed-[Your phone number]." Reference your original cancellation email (include the date and time). State that despite your request, you continue to be charged. Request written acknowledgement within 5 business days.

Step 3: escalate to consumers association of singapore (CASE)

If Vivifi does not respond or refuses your cancellation, file a complaint with CASE. CASE offers free mediation and can exert significant pressure on companies that breach consumer law. You can file online at case.org.sg or visit their office. Provide CASE with all your documentation and evidence of Vivifi's non-compliance.

CASE can help you recover wrongful charges and force Vivifi to process your cancellation. Most cases are resolved within 30 days.

Step 4: chargeback through your bank

If CASE mediation fails and Vivifi continues to charge your card after cancellation, contact your bank and request a chargeback for unauthorized charges. Provide your bank with proof of your cancellation request and the confirmation email from Vivifi. Your bank can reverse the charges and investigate the dispute.

How stopee helps you stay on top of cancellations

Cancelling a subscription should be simple, but companies design friction into the process to keep you paying. Vivifi's 7-day email deadline and lack of an online cancel button are deliberate obstacles. Stopee exists to demystify these traps and empower you to cancel with confidence.

By following this guide, you now understand Vivifi's exact cancellation process, your consumer rights, what to expect afterward, and how to escalate if things go wrong. Stopee has helped thousands of Singapore consumers navigate mobile service cancellations, recover refunds, and avoid surprise charges. You are equipped to do the same.

If you cancel Vivifi and encounter resistance, keep a copy of this guide and refer to the escalation section. Your consumer rights are not optional-they are law. And Stopee is here to remind you of them whenever you need clarity.

Contact information for disputes

Vivifi customer support: help@vivifi.me

Consumers Association of Singapore (CASE): 6100 0315 | case.org.sg | 170 Clementi Road, Singapore 129740

Singapore Infocomm Media Development Authority (IMDA) (for telecom complaints): 6377 3800 | imda.gov.sg

Start your cancellation today. Send that email. Get your confirmation. And move forward with the provider that truly serves your needs. Stopee has the guides, the knowledge, and the reassurance you need at every step.