Manage Tunecore

How to cancel tunecore and protect your music distribution rights

What tunecore is and why you might cancel

Tunecore is a digital music distribution service that pushes your tracks to over 150 streaming platforms including Spotify, Apple Music, and Amazon Music. You keep 100% of your royalties-Tunecore takes no percentage-but charges an annual subscription fee to keep your music live across those channels.

You might cancel Tunecore because the annual cost no longer fits your budget, you want to switch to a competitor like DistroKid or CD Baby, your music goals have shifted, or you've decided not to release new material right now. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you avoid unexpected charges and understand your rights as a consumer in Singapore.

How tunecore pricing works

Tunecore operates on an annual subscription model with three main tiers. The Rising Artist plan costs USD 22.99 per year and gives you unlimited releases to all 150+ stores plus basic support. The Breakout Artist tier at USD 39.99 per year adds Store Automator, daily trend reports, and a cover art creator. The Professional plan, priced at USD 49.99 per year, includes premium sales analytics, custom label settings, UPC codes, and country-level restrictions.

If you purchased your subscription through the Apple App Store or Google Play, you will be charged in local currency (SGD) and must cancel through those platforms, not through Tunecore's website. This distinction is critical and often causes confusion among independent artists.

Why consumers cancel tunecore

Artists typically cancel when they stop releasing music regularly, want to consolidate their distribution across fewer platforms, or find that the annual fee does not justify the benefits they are actually using. Some switch distributors after negotiating better rates elsewhere. Others downsize their recording operations temporarily and want to pause spending. Understanding your cancellation reason helps you choose the fastest cancellation method-and Stopee recommends thinking through this before you begin.

Your consumer rights when cancelling tunecore in singapore

What the consumer protection act says about digital services

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within 14 days of purchase if you are unhappy with the service and the service provider has not already begun performing it. However, since Tunecore typically begins distributing your music immediately upon payment, this cooling-off window may not apply in practice.

If Tunecore charged you without your consent, charged you after you cancelled, or misrepresented the service at purchase, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Stopee recommends documenting all your communications and payment records before escalating.

Your rights to your music and earnings

Cancelling your Tunecore subscription does not automatically remove your music from streaming platforms unless you explicitly request a takedown. Your royalties earned before cancellation remain yours and will be paid out according to Tunecore's standard payout schedule-typically 30 to 60 days after the end of the month in which streams were recorded. You retain access to your analytics and reports for a limited period after cancellation, so download these before you cancel if you plan to keep them for your records.

How to cancel tunecore step by step

Cancel via the tunecore web dashboard (recommended method)

The web dashboard is the fastest way to cancel your subscription and avoid future charges. This method works if you purchased directly from Tunecore's website using a credit card or PayPal.

1. Go to tunecore.com and log in using the email address associated with your account.
2. Click on your account menu (usually located in the top right corner or under a "Profile" or "Settings" option).
3. Select "Manage Subscriptions" or "Billing" from the dropdown menu.
4. Locate your active subscription plan and click "Cancel Renewal" or "Cancel Subscription"-do not select "Takedown All Stores" unless you want your music removed from all platforms immediately.
   • Pro tip: "Cancel Renewal" stops future charges but keeps your music live on streaming platforms. "Takedown All Stores" removes all your releases from all platforms within 24 to 48 hours.
5. Follow the on-screen prompts and confirm your cancellation. Tunecore may offer you a discount code to retain you-only accept if you genuinely plan to re-subscribe.
6. Take a screenshot of the cancellation confirmation page or save the confirmation email to your records. This is your proof of cancellation.

Cancel if you purchased through the apple app store

If you subscribed to Tunecore via the Apple App Store on an iPhone or iPad, you must cancel through your Apple ID settings, not through Tunecore's website. Apple's system does not relay cancellation requests to Tunecore, so you must manage the subscription directly.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions".
3. Find "Tunecore" in your active subscriptions list and tap it.
4. Tap "Cancel Subscription" and confirm when prompted.
5. Save a screenshot of the cancellation confirmation-Apple will also send you a confirmation email.

Warning: If you cancel through Apple but your Tunecore account remains active on the web, you may be charged twice if you accidentally renew. Log into tunecore.com after cancelling via Apple and verify that your subscription shows as "cancelled" or "no active plan".

Cancel if you purchased through google play

Android users who subscribed to Tunecore through Google Play must manage and cancel their subscription in the Google Play Store app or on the Google Play website.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
2. Tap your profile icon (top right) and select "Payments and subscriptions".
3. Click "Subscriptions" and find "Tunecore" in your list of active subscriptions.
4. Tap "Tunecore" and select "Cancel subscription".
5. Confirm the cancellation when prompted and take a screenshot for your records.

Google will send a confirmation email. Your access to Tunecore will continue through the end of your current billing cycle, then automatically terminate.

Cancel via tunecore support if the dashboard does not respond

If you cannot access the dashboard cancellation option-for example, if you forgot your password or the system shows an error-you can request cancellation through Tunecore's support portal.

1. Visit tunecore.com and click "Help" or "Support" at the bottom of the page.
2. Submit a support ticket with the subject line "Cancel my subscription" or "Request cancellation of renewal".
3. Include your registered email address, account name (artist or label name), and the date you wish the cancellation to take effect.
4. Request written confirmation of your cancellation and ask support to confirm your music will remain live (or be taken down, depending on your preference).
5. Save all email correspondence-these emails are your proof of cancellation request.

Tunecore's support team typically responds within 2 to 3 business days. Stopee recommends following up by email if you do not receive a response within 5 business days.

What happens to your music and money after you cancel

Your music on streaming platforms

Cancelling your Tunecore subscription does not automatically take your music offline. Your releases will remain live on Spotify, Apple Music, Amazon, and all other platforms unless you specifically request a takedown before or immediately after cancellation.

If you want to remove your music after cancelling, you have two options: (1) log back into your Tunecore account within a limited window after cancellation and request "Takedown All Stores" from the dashboard, or (2) contact Tunecore support with a takedown request. Takedowns usually process within 24 to 48 hours but can take up to two weeks to fully propagate across all platforms.

Important: If you do not request a takedown and your subscription lapses without renewal, your music may remain live indefinitely-but you will no longer receive updated analytics or support from Tunecore.

Your royalties and earnings

All royalties you earned before cancellation-from streams, downloads, or other revenue sources-remain in your Tunecore account and will be paid out according to Tunecore's standard payout schedule. Cancellation does not forfeit your earnings. However, once your subscription ends, you will no longer accrue new royalties from streams on Tunecore's network; you will only earn royalties from direct relationships you have established with platforms outside of Tunecore.

Request a final royalty report from Tunecore before cancelling if you want a complete record of your lifetime earnings. You can usually download reports from your dashboard under "Reporting" or "Analytics".

Your account data and analytics

After cancellation, your account data typically remains accessible for 30 to 90 days. Download all reports, analytics, and sales data you need before or immediately after cancelling, as Tunecore may delete your account information after this grace period. Stopee recommends saving these files to your computer or cloud storage so you have a permanent record of your music's performance.

Will you receive a refund from tunecore

Tunecore's standard refund policy

Tunecore generally does not refund annual subscription fees once the billing cycle has begun, even if you cancel midway through the year. If your renewal was charged on January 1st and you cancel on June 15th, you will not receive a refund for the unused portion of your subscription.

To avoid charges entirely, you must cancel before your renewal date. Tunecore will email you a renewal reminder 14 days before your subscription is due to renew-read this email carefully and mark your calendar so you do not miss the cancellation window.

Exceptions and special circumstances

If Tunecore charged you multiple times in error or charged you after you requested cancellation, you may be entitled to a refund. Contact Tunecore support immediately with proof of the duplicate charges (your credit card or bank statement) and request a refund of the erroneous amount.

If you purchased your subscription through the Apple App Store or Google Play, refunds are handled entirely by Apple or Google, not by Tunecore. You must submit a refund request directly to Apple (Settings > [Your Name] > iTunes & App Store > [Your Apple ID] > View Apple ID > Purchase History > Tunecore > Report Problem) or to Google Play (play.google.com > Account > Payments & Subscriptions > Subscriptions > Tunecore > Cancel Subscription, then request a refund). Both platforms typically grant refunds for subscriptions cancelled within 48 hours of purchase if you did not use the service.

Escalating a refund request in singapore

If Tunecore refuses a refund you believe you are entitled to, you can file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE mediates disputes between consumers and businesses at no cost. If your claim exceeds SGD 10,000, you may pursue the matter through the District Court. Stopee recommends documenting all communications and providing CASE with screenshots of charges, emails, and cancellation requests.

Common mistakes to avoid when cancelling tunecore

Cancelling a music distribution service can feel daunting, especially when your income and creative work are on the line-but the process is simpler than you might fear. Here are the pitfalls that trip up artists most often:

Mistake 1: confusing "cancel renewal" with "takedown"

"Cancel Renewal" stops your subscription and future charges but leaves your music live on streaming platforms. "Takedown All Stores" removes your music from all platforms within 24 to 48 hours. If you choose Takedown when you only meant to cancel your plan, your music disappears from Spotify and Apple Music immediately-and you lose potential earnings from streams. Most artists want "Cancel Renewal" unless they are retiring from music entirely. Read the confirmation dialogue twice.

Mistake 2: cancelling via app store but not checking the web dashboard

If you bought your subscription on Apple or Google Play, cancelling through those platforms does not automatically cancel your Tunecore web account. Your web account may still show an active subscription. Log into tunecore.com after cancelling via app store and verify that your subscription status shows as "no active plan" or "cancelled". If it still shows an active renewal, submit a separate cancellation request through Tunecore's support portal.

Mistake 3: cancelling after the renewal date and expecting a refund

Tunecore charges your payment method on your renewal date and does not issue refunds for the unused portion of the year. If your renewal date is January 1st and you cancel on March 15th, you will have paid for the full year. To avoid this, set a phone reminder for 10 days before your renewal date and cancel by that date if you do not plan to renew.

Mistake 4: not saving your confirmation email or screenshot

Tunecore's cancellation process generates a confirmation page, but this page disappears once you navigate away. Take a screenshot of the confirmation or save the confirmation email to a folder on your computer labeled "Subscriptions Cancelled". If a charge appears on your account after you cancel, this proof of cancellation protects you when you dispute the charge with your bank or file a complaint with CASE.

Mistake 5: forgetting to download your reports before cancelling

Once you cancel, your access to detailed analytics and sales reports will expire within 30 to 90 days. Download all reports you might need for tax purposes, royalty tracking, or portfolio building before you hit the cancel button. You cannot recover this data after your account is deleted.

How to track your cancellation and avoid double charges

Verification checklist after cancellation

After you submit your cancellation request, follow this checklist to confirm the process completed successfully:

1. Verify your confirmation email arrived within 24 hours. If it did not, check your spam folder or contact Tunecore support.
2. Log back into tunecore.com 48 hours after cancellation and confirm your subscription status shows "cancelled" or "no active plan".
3. Check your bank statement or credit card statement for the next 30 days to ensure no new charges appear after your cancellation date.
4. If you purchased via Apple or Google Play, also verify those platforms show "no active subscription" to Tunecore.
5. Mark your calendar with the date your last billing cycle ends so you know exactly when your access expires.

What to do if you are charged after cancellation

If a charge from Tunecore appears on your bank statement after your cancellation date, act immediately:

1. Log into tunecore.com and take a screenshot showing your subscription status as "cancelled". This proves you requested cancellation.
2. Contact Tunecore support with your cancellation confirmation email and the screenshot of the erroneous charge. Request an immediate refund.
3. If Tunecore does not respond within 5 business days or refuses to refund, contact your bank or credit card company and dispute the charge as "unauthorized" or "subscription not cancelled as requested". Provide your cancellation confirmation as evidence.
4. File a complaint with CASE (case.org.sg) if the bank's dispute resolution does not resolve the issue within 30 days.

Stopee has helped thousands of consumers resolve post-cancellation charges by providing clear documentation and following these escalation steps in order.

Tunecore alternatives and comparison

Why you might switch distributors

If you are cancelling Tunecore because you want more advanced analytics, lower annual costs, or better customer support, consider these alternatives before you finalize your cancellation. Switching is painless if you plan ahead-most distributors allow you to re-upload your catalogue in a few hours.

Before you cancel Tunecore, research one or two alternatives and ensure they support all the platforms where you want your music distributed. Stopee recommends comparing not just cost but also customer support quality and feature usefulness to your specific music career goals.

Final steps and how to stay organized after cancellation

What to do in the days after you cancel

Cancelling your subscription is not the end of your relationship with Tunecore-there are loose ends to tie up. In the 48 hours after cancellation, log into your account and download your complete artist profile, including your profile picture, biography, and verified artist links. Some distributors offer to import this metadata from Tunecore, which saves you hours of re-entry work if you switch platforms.

Next, retrieve all your royalty reports, sales breakdowns by country or platform, and any custom cover art or promotional materials you created within Tunecore. Save these to a dedicated folder on your computer (for example, "Music Admin > Tunecore Archive > 2024") so you can reference them later if you need proof of earnings for tax purposes or contract negotiations.

If you plan to keep your music live on streaming platforms but no longer use Tunecore, consider whether you need to set up direct relationships with platforms like Spotify for Artists or Apple Music for Artists. These free tools give you real-time analytics and artist profile control without paying a middleman.

Keeping organized records of your cancellation

Create a cancellation file containing the following documents:

• Screenshot of your cancellation confirmation page or confirmation email from Tunecore
• Your Tunecore account email address and the date you cancelled
• The cancellation method you used (web dashboard, support email, or app store)
• Your final Tunecore statement showing all-time earnings and final royalty payment date
• If applicable, the confirmation email from Apple or Google Play showing your app store subscription cancellation

Store this file in your cloud storage (Google Drive, OneDrive, Dropbox) and on your personal computer. Stopee recommends organizing all your subscription cancellations in one master spreadsheet with columns for service name, cancellation date, final payment amount, confirmation, and status. This habit protects you if you ever need to prove you cancelled a service in disputes with your bank or regulatory bodies.

Contact information and how to reach tunecore

Where to send cancellation requests if email fails

If Tunecore's support portal is unresponsive or you need to send written cancellation notice by mail, use this address:

Tunecore, Inc.
P.O. Box 3133
Brooklyn, NY 11202
United States

Alternatively, Tunecore maintains an office in Austin, Texas for business inquiries. If you are escalating a complaint to a regulatory body in Singapore, include evidence that you attempted to resolve the issue directly with Tunecore via their support portal and email before filing a formal complaint.

Escalation contacts in singapore

If Tunecore refuses to honour your cancellation request or charges you after you cancel, contact these Singapore consumer protection authorities:

• Consumers Association of Singapore (CASE): 6100 0315 (phone) or case.org.sg (website). CASE mediates disputes for free and can help you recover overcharged fees.
• Ministry of Trade and Industry (MTI): Handles formal complaints about unfair trading practices and can investigate if Tunecore breaches Singapore's Consumer Protection (Fair Trading) Act.
• Your bank or credit card provider: Can dispute charges as "subscription not cancelled as requested" or "unauthorized charge" within 60 days of the transaction.

Summary and your next steps

Cancelling Tunecore is straightforward if you follow the right steps in the right order: log into your web dashboard, select "Cancel Renewal" (not Takedown), save your confirmation, and verify the cancellation 48 hours later. If you bought via app store, cancel through Apple or Google instead. Download your reports before the grace period expires. If unexpected charges appear, dispute them immediately with your bank and file a complaint with CASE.

Stopee understands that managing music distribution involves balancing creative ambitions with financial reality. Whether you are taking a break from music, switching platforms, or downsizing your releases, cancelling Tunecore should not cost you stress or money. Use this guide to cancel with confidence, protect your earnings, and move forward with your music career on your own terms. Stopee is here to empower you at every step-from cancellation to recovery if something goes wrong.