Manage Buffalo News

How to cancel buffalo news subscription and claim your refund from singapore

Understanding buffalo news and why you might cancel

Buffalo News is a U.S.-based daily newspaper offering local, national, and international reporting alongside sports and opinion coverage. The publication provides both digital-only access and print-plus-digital bundles, with auto-renewing subscriptions billed weekly or annually.

If you've subscribed from Singapore, you may find the service no longer meets your needs-whether due to high renewal costs, changed reading habits, or difficulty accessing content from your location. Whatever your reason, Stopee is here to guide you through cancellation with clarity and confidence.

Who this guide is for

This guide is written for readers in Singapore who currently subscribe to Buffalo News or are considering cancellation. You'll find step-by-step instructions, refund guidance, your consumer rights under Singapore law, and practical strategies to avoid common pitfalls during the cancellation process.

What you'll learn

By the end of this Stopee guide, you'll know exactly how to cancel your subscription across all platforms, what to expect after cancellation, whether you're entitled to a refund, and how to protect yourself if Buffalo News continues billing after you've cancelled.

Buffalo news pricing and plan options

Before you cancel, understanding what you're paying for helps you decide whether cancellation is truly the right choice.

Current subscription plans and costs

Buffalo News does not publish Singapore-specific pricing in SGD. The figures below are U.S. dollar amounts converted to approximate Singapore dollars using current exchange rates. Your actual billing may vary depending on your card issuer's conversion rates and any promotional pricing you initially received.

Pro tip: If you're paying weekly, your total annual cost could exceed S$700-800. Switching to an annual plan upfront would save roughly 15-20 per cent, but only if you intend to keep the subscription long-term.

Why costs add up quickly

Weekly billing cycles mean you renew 52 times per year. Even a small weekly charge compounds quickly. Additionally, if you're paying in USD and your bank converts to SGD, you may face currency conversion fees on each transaction. This is one of the primary reasons Singapore readers cancel-the cumulative cost becomes difficult to justify for a U.S.-based publication.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you even when purchasing services from overseas companies.

Right to cancel within a cooling-off period

Under the Consumer Protection (Fair Trading) Act, you generally have the right to cancel distance contracts (services purchased online) within 14 calendar days without providing a reason. This applies even though Buffalo News is U.S.-based, because you-the consumer-are located in Singapore.

You must exercise this right within 14 days of subscribing or receiving clear cancellation terms. If Buffalo News fails to provide transparent cancellation information at point of purchase, your cooling-off period may be extended.

Right to clear cancellation information

Buffalo News must disclose cancellation methods and any associated costs before you complete your purchase. If the cancellation process is hidden, unclear, or deliberately difficult to find, this violates consumer protection standards. Stopee recommends documenting any lack of clear cancellation information-this strengthens your position if you need to escalate a complaint.

Protection against unauthorised billing

If Buffalo News continues charging you after you've cancelled, you have the right to dispute these charges with your bank or card issuer. Singapore's Payment Card Regulations protect cardholders against unauthorised or fraudulent transactions. If the company cannot provide proof that you authorised the charge, your bank can reverse it.

Escalation point: CASE (Consumer association of singapore)

If Buffalo News refuses to process your cancellation, denies your refund request, or continues billing after cancellation, you can lodge a complaint with the Consumer Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost and can compel companies to respond. Stopee advises keeping all cancellation requests, confirmation emails, and billing statements to support your complaint.

How to cancel buffalo news from singapore

Cancellation methods vary depending on where you purchased your subscription. Follow the steps that match your situation.

Cancelling a digital-only subscription

Digital-only subscriptions cannot be cancelled through the Buffalo News website-you must contact customer service by phone.

1. Gather your account details before calling
   • Locate your subscription email address
   • Note your billing card last four digits
   • Find your subscription start date (visible in your first invoice or confirmation email)
   • Have your current renewal date ready if visible on your account
2. Call Buffalo News customer service
   • Use this number: +1 716-849-4444 (U.S. number; plan for international dialling costs from Singapore)
   • Call during U.S. business hours (Monday-Friday, 08:00-17:00 Eastern Time)
   • Be prepared for wait times; have 15-20 minutes available
3. Request immediate cancellation
   • Clearly state: "I want to cancel my subscription effective immediately."
   • Provide your email address and billing details when asked
   • Ask for a cancellation confirmation number
   • Request written confirmation via email
4. Document the call
   • Write down the agent's name and the date/time of the call
   • Note any confirmation number provided
   • Save any confirmation email Buffalo News sends
5. Monitor your billing
   • Check your card statement 3-5 days after cancellation
   • If you're charged again, contact your bank immediately to dispute

Warning: Many users report dropped calls or difficulty reaching a representative. If your call disconnects, redial and ask for a supervisor. If you cannot reach anyone after three attempts, escalate to your bank with proof of cancellation attempts.

Cancelling an apple app store subscription

If you purchased Buffalo News through the Apple App Store, you must cancel through Apple, not through the Buffalo News website.

1. Open the Apple App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Buffalo News" in the list
5. Tap it and select "Cancel Subscription"
6. Confirm the cancellation (Apple will ask why you're cancelling)
7. Check for a cancellation confirmation email from Apple

Pro tip: Apple provides immediate confirmation in the app. Take a screenshot showing "Subscription Cancelled" for your records.

Cancelling a google play subscription

If you subscribed through Google Play on an Android device, cancel through Google Play, not Buffalo News directly.

1. Open Google Play on your Android device or visit play.google.com
2. Tap your profile icon (top right)
3. Select "Payments and subscriptions" then "Subscriptions"
4. Find and tap "Buffalo News"
5. Tap "Cancel subscription"
6. Follow Google's confirmation prompts
7. Wait for a confirmation email from Google

Pro tip: Google also provides immediate in-app confirmation. Screenshot this for your records in case you need to dispute a charge later.

What happens after you cancel

Cancellation doesn't always mean immediate access loss-timing depends on your billing cycle and when you cancel relative to your next renewal date.

Access and timing

If you cancel before your renewal date, you typically retain access until the paid period ends. For example, if you're on a weekly plan and cancel on a Tuesday before your Friday renewal, you'll likely lose access on Friday. If you're on an annual plan, you may keep access through to the end of the subscription year, even after cancellation is processed.

Buffalo News does not always provide clear confirmation of your final access date. Stopee recommends asking for this information when you cancel, then noting it in your calendar to avoid surprise access loss.

Account data and email

Cancelling your subscription does not delete your account. Your login credentials and reading history typically remain in place. If you want to delete your personal data entirely, contact Buffalo News separately and request account deletion.

Billing and card statements

After cancellation, monitor your card statements for 7-10 days. Users report that charges sometimes continue even after phone or online cancellation requests. If you see an unexpected charge, act immediately:

• Contact your bank or card issuer within 3 days of spotting the charge
• Request a chargeback or dispute
• Provide evidence of your cancellation (confirmation number, call notes, or cancellation email)
• Your bank can reverse the charge and prevent future unauthorised transactions

Warning: Do not ignore unexpected charges in the hope they'll stop. Disputed charges have time limits, and your bank is more likely to reverse them if you report within 3 days.

Refund eligibility and how to claim

Buffalo News does not publish a clear refund policy accessible from Singapore. Refunds are handled on a case-by-case basis, which puts you at a disadvantage unless you know your rights.

When you may be entitled to a refund

You have a stronger claim for a refund in these situations:

• You cancel within 14 days of subscribing (your statutory cooling-off period under Singapore law)
• Buffalo News did not provide clear cancellation information before you purchased
• You were charged after requesting cancellation
• A technical fault prevented you from accessing the service
• You were auto-enrolled without explicit consent

How to request a refund

1. Email Buffalo News at subscriptions@buffalonews.com with the subject line: "Refund request-subscription cancellation"
2. Include in your email:
   • Your account email address
   • Your billing card last four digits
   • Subscription start date
   • Date you requested cancellation
   • Amount you are requesting refunded
   • Reason for the refund request (e.g., "Cancelled within 14-day cooling-off period," or "Charged after cancellation")
   • Any confirmation numbers or call notes from your cancellation attempt
3. Request written confirmation of receipt within 48 hours
4. Allow 7-10 business days for a response
5. If Buffalo News refuses, escalate to your bank with your email chain

Pro tip: Keep your email professional and factual-avoid emotional language. Reference your consumer rights under Singapore law: "Under the Consumer Protection (Fair Trading) Act, I am entitled to a refund for this distance contract." This signals you understand your legal position.

If buffalo news refuses your refund

If the company denies your refund request and you believe you have a valid claim, escalate to CASE (Consumer Association of Singapore). Stopee recommends filing a complaint with CASE, which costs nothing and often compels companies to reconsider. Provide CASE with:

• All email correspondence with Buffalo News
• Proof of cancellation (confirmation number, call notes, screenshots)
• Your bank statement showing the charge
• A clear explanation of why you believe you're entitled to a refund

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially when dealing with an overseas company. Here are the pitfalls Stopee users encounter most often-and how to sidestep them.

Not keeping proof of cancellation

This is the biggest mistake. If you call customer service, many users assume the call itself is enough. It isn't. Always request and retain:

• A confirmation number (write it down during the call)
• Call date and agent name
• Written confirmation via email
• Screenshots of in-app cancellation confirmations

Without this documentation, you have no proof if Buffalo News charges you again or denies that cancellation occurred.

Cancelling in the wrong place

If you subscribed through the App Store or Google Play, cancelling on the Buffalo News website will not work. You must cancel through the app store itself. Stopee users who cancel in the wrong location often discover weeks later that they're still being charged.

Not monitoring your card statement

Many cancellations succeed, but some slip through. Charges can continue for weeks after you've cancelled, especially if you paid for a multi-week or annual plan. Check your statement every 3-5 days for the first two weeks after cancellation. If an unexpected charge appears, dispute it immediately-delays reduce your chances of a successful reversal.

Waiting too long to escalate

If you're charged after cancellation, contact your bank within 3 days. After 60 days, most banks can no longer dispute the charge. Stopee users who delay often find they've lost the right to claim back unauthorised charges.

Not referencing your consumer rights

Buffalo News may hope you don't know about Singapore's cooling-off period or refund protections. When you request a refund, always cite the Consumer Protection (Fair Trading) Act. This demonstrates you understand your legal standing and makes the company more likely to respond positively.

Your cancellation checklist

Use this checklist to ensure you've covered every step and protected yourself throughout the cancellation process.

Key takeaways and next steps

Cancelling Buffalo News is straightforward once you know the process, but the company's lack of clear online cancellation options creates unnecessary friction. By following the steps Stopee has outlined, you bypass common delays and protect yourself against unauthorised charges.

Remember: you have rights. Singapore's Consumer Protection (Fair Trading) Act is on your side, and CASE is available if Buffalo News refuses to cooperate. Document every step, escalate to your bank if needed, and don't hesitate to file a complaint with CASE if the company continues billing after cancellation.

Where to send cancellation requests

For written cancellation requests and refund inquiries, use this mailing address:

Buffalo News
One News Plaza
Buffalo, NY 14202
USA

Include your subscription details, cancellation request date, and your name and email address. Send via registered mail to create a delivery record.

Get support from stopee

Stopee has helped thousands of consumers cancel subscriptions, claim refunds, and protect themselves against unwanted charges. If you encounter resistance from Buffalo News or need guidance on escalating your case to CASE, Stopee provides free cancellation support. Visit Stopee.com to learn more about your options and access community resources from other Singapore readers who've successfully cancelled.