Manage Herald

How to cancel herald and protect your subscription rights in singapore

What herald is and why cancellation matters

Herald is a digital news magazine offering in-depth coverage of current events, culture, and lifestyle to readers across Singapore and beyond. You get exclusive articles, live updates, daily digital newspapers, interactive puzzles, and audio playback through the app and web platform. The service operates on auto-renewing subscriptions, which means your account will charge automatically unless you take action to stop it. Understanding how to cancel Herald properly is your first step toward taking control of your subscription spending, and Stopee is here to guide you through every part of that process.

How herald subscriptions work

When you subscribe to Herald, you sign up for one of several auto-renewing plans, billed weekly, monthly, quarterly, six-monthly, or annually in Singapore dollars. The subscription renews automatically at the end of each billing period unless you cancel beforehand. Your payment method could be linked through the Apple App Store, Google Play Store, or directly to your Herald account, depending on where you signed up. Once your current billing period ends, your access ends too, even though you may receive advance notices.

Why you might want to cancel

You might cancel Herald for practical reasons: you have found alternative news sources, your budget has tightened, or you simply no longer use the app. Life changes quickly, and Stopee understands that your subscription priorities shift. Whatever your reason, you have the right to cancel without penalty or explanation once you have paid for your current period. The key is acting before the next auto-renewal date.

Herald pricing and subscription plans

Herald offers flexible billing options across multiple time periods, all priced in Singapore dollars.

All plans unlock the same core features: ad-free reading, live updates, daily digital newspapers, interactive puzzles, and audio playback. The main difference is how often you pay and how much you save per billing cycle. Stopee recommends reviewing your plan choice before cancelling-if you are on a longer cycle (quarterly or six-monthly), cancelling earlier means you lose access immediately after that paid period ends.

Step-by-step cancellation methods for herald

Your cancellation process depends on where you originally subscribed. Follow the exact steps for your platform to avoid common traps.

Cancel herald through apple app store

If you signed up using an Apple device (iPhone, iPad, or macOS), your subscription is managed through Apple ID and iTunes billing.

1. Open the Settings app on your iPhone or iPad
   • If using macOS, open the App Store instead
2. Scroll down and tap "Subscriptions" (on iPhone/iPad) or look for "Subscriptions" in your account menu (macOS)
3. Locate "The Herald" in your active subscriptions list
4. Tap "The Herald" to open the subscription details
5. Select "Cancel Subscription" and confirm your cancellation
   • You will see a prompt asking you to confirm-select the final confirmation option
   • Some versions of iOS may show "Edit Subscription" instead; select that, then choose "Cancel"
6. Wait for the system to confirm your cancellation with a notification
   • Pro tip: Take a screenshot of the confirmation screen as proof

What happens next: Your Herald subscription remains active until the end of your current billing period. Apple will not charge you again after that period ends. You keep full access to all features until your paid time runs out.

Cancel herald through google play store

Android users who signed up via Google Play manage their subscription through Google account settings.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find and tap "The Herald"
5. Select "Cancel subscription" and follow the on-screen prompts
   • Google may ask you why you are cancelling-you can skip this or provide feedback
   • Confirm the cancellation when prompted
6. Look for a confirmation message indicating your subscription has been cancelled

What happens next: Your Herald access continues until the end of your current billing period. After that date, Google will not auto-renew your subscription, and you will lose access to all member features.

Cancel herald through your account on the web

If you subscribed directly through the Herald website or manage your subscription via their account portal, you can cancel online.

1. Go to the Herald official website (https://www.heraldbpc.org.sg/)
2. Sign in with your account email and password
   • If you cannot remember your password, use "Forgot password" to reset it
3. Navigate to "Account Settings" or "Subscription Settings" in your dashboard
4. Locate your active subscription and select "Cancel" or "Manage subscription"
5. Follow the cancellation prompts and confirm your request
   • Herald may ask you to confirm once more before processing
6. You should receive a confirmation email at your registered address within 24 hours

Warning: If you subscribed via the web but payments flow through Apple or Google, you must cancel through that platform, not the Herald website. Cancelling only in your account settings may not stop the payment if the payment method is controlled by an app store.

Pro tip: If the cancellation button does not work or you do not receive confirmation, contact Herald support directly at their Geylang address or request help through Stopee's guidance-Stopee specialises in resolving stuck cancellations where companies make the process deliberately difficult.

What happens after you cancel herald

Cancellation is only the start; understanding what comes next protects you from surprise charges and lost access.

Your access timeline after cancellation

When you cancel Herald, your access does not end immediately. Instead, you retain full subscriber privileges-ad-free reading, live updates, puzzles, and audio-until the last day of your paid billing period. Once that period ends, Herald automatically locks premium features and you revert to a free or expired account status. This is called "access through period end," and it applies regardless of whether you cancelled on day one or the final day of your cycle.

For example, if you are on a monthly plan and cancel on the 5th, but your billing date is the 20th, you still have access until the 20th. No refund applies to the remaining time. Stopee recommends marking your calendar with your billing date so you do not lose track.

Auto-renewal stops immediately

Once you submit your cancellation request, Herald's system stops your automatic renewal right away. This means no future charges will hit your payment method. However, your current paid period always runs to completion-you cannot shorten it or get a prorated refund by cancelling early.

Your account data and settings

Herald retains your account data and any saved preferences or downloaded content under their Terms of Service. The retention period and deletion policy are governed by those terms. If you want to delete your full account and personal data, that is a separate request from cancellation and may require you to contact Herald support directly. Stopee advises keeping records of your cancellation confirmation in case Herald later claims your subscription is still active.

Refunds and your rights after cancellation

Understanding refund rules is critical because Herald does not automatically refund partial billing periods, and you need to know when you can push back.

Herald's stated refund policy

According to Herald's Terms of Service, subscriptions paid are non-refundable except where required by law. Once your billing period begins, you cannot reverse payment or reclaim unused time. Virtual items purchased within the app (such as extra features) are final and non-refundable once content delivery starts. This is Herald's standard position, and they apply it consistently.

Your legal rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act gives you important protections that override Herald's stated policy in specific situations. Under this Act, you have the right to cancel distance contracts (digital services sold online) within 14 days of purchase without giving a reason, provided the service has not yet begun. However, once Herald has delivered content (given you access to the first day or week of articles), the 14-day cooling-off period no longer applies.

Additionally, if Herald misrepresented the service, failed to deliver promised features, or charged you without proper authorisation, you can file a complaint with the Consumer Association of Singapore (CASE) or the Consumers Association of Singapore. Stopee recommends documenting any billing discrepancies and service failures-screenshots and email confirmations are your evidence.

When you might claim a refund

You have grounds to request a refund in these situations:

• You cancelled within 14 days of first purchase and before accessing the service
• Herald double-charged you or charged the wrong amount
• Your subscription was charged after you cancelled, due to a system error
• Herald did not deliver the promised service (app crash, permanent access loss, missing features)
• You did not authorise the initial charge (fraud or account compromise)

In these cases, contact Herald support first with proof (screenshots, transaction history, confirmation emails). If Herald refuses, escalate to your payment provider (Apple, Google, or your bank) and file a dispute. As a last resort, contact CASE for mediation. Stopee has seen companies reverse refusal decisions when presented with documented complaints and consumer law references.

Common mistakes people make when cancelling herald

Cancellation seems simple, but people get trapped by preventable errors all the time. Stopee wants you to avoid these pitfalls.

Cancelling in the wrong place

The most frequent mistake is cancelling your Herald account (logging out, deleting the app, or closing your profile) without actually cancelling the subscription itself. Your account and your subscription are separate. Deleting the app does not cancel billing. Signing out does not stop charges. You must explicitly cancel the subscription through the payment platform that holds it (Apple, Google, or Herald web account). Stopee emphasises: if you do not follow the exact cancellation steps above, you will keep getting charged.

Missing the renewal date

If you cancel one day after your auto-renewal, you have lost an entire billing cycle because Herald will not refund. The moment your payment processes, that period is locked in and non-refundable. Set a calendar reminder for two or three days before your renewal date so you cancel in time, even if you have already decided to leave.

Assuming app-store cancellation works for web subscriptions (and vice versa)

If you signed up directly on Herald's website but later linked an Apple or Google account, you may be double-covered. Cancelling in one place does not automatically cancel the other. Always check all payment methods and platforms to ensure you have cancelled everywhere you might be charged. Stopee recommends logging into your Herald account and checking "Subscriptions" or "Billing"-if it shows an active subscription from Apple or Google, you must cancel there too.

Ignoring refund windows

If you signed up but have not yet accessed content and are still within 14 days, you have a cooling-off right under Singapore law. Many people cancel too late and lose this protection. Act fast if you change your mind within two weeks of purchase.

Your checklist for cancelling herald safely

Use this checklist to ensure you complete cancellation correctly and protect yourself.

Contacting herald if cancellation fails

If you have followed the steps above and your subscription still does not cancel, or you see unexpected charges, contact Herald directly.

Herald contact details

Herald's official address is located at Guilin Building, No. 8 Lorong 27A Geylang, Singapore 388106. This is the registered office where you can mail a written cancellation request if digital methods fail. Include your full name, account email, subscription plan, and a request to cancel effective immediately. Keep a copy for your records.

For faster resolution, visit the Herald website (https://www.heraldbpc.org.sg/) and look for a "Contact Us" or "Support" link to find email or live chat options. When you contact them, reference your cancellation date, the platform you cancelled through, and your confirmation screenshot. Stopee recommends sending this by email so you have a paper trail.

When to escalate beyond herald

If Herald does not respond within 7 business days or refuses to cancel, escalate to your payment provider:

• Apple: Report the issue in App Store settings under "Problem with purchase" or contact Apple Support directly
• Google Play: Use "Contact us" in the Play Store or file a dispute through your Google account
• Your bank or credit card: Request a chargeback for unauthorised recurring charges
• Consumers Association of Singapore (CASE): File a complaint at www.case.org.sg if Herald breaches consumer rights

Stopee has helped thousands of consumers cancel subscriptions by documenting disputes and escalating them properly-these channels work because they are official and companies take them seriously.

Summing up your herald cancellation rights

Cancelling Herald takes just a few minutes when you know the exact steps and follow them in the right order. You have the right to cancel at any time, and your access lasts through the end of your paid period. Refunds are rare but possible if you act within 14 days of purchase before accessing the service, or if Herald made a billing error. After cancellation, auto-renewal stops immediately, and you will never see another charge.

Stopee is here to support your journey toward smarter subscription management. Whether you cancelled smoothly or hit a snag, Stopee remains your trusted resource for navigating digital services with confidence and clarity. Visit Stopee at stopee.com for guides on cancelling other subscriptions and reclaiming control over your spending.