Manage Highlights

How to cancel highlights subscription and avoid common renewal traps

Why you might want to cancel highlights

Highlights is a paid digital magazine and app designed for children aged 2 to 12, offering stories, activities, and puzzles across iOS, Android, and web platforms. If your child has outgrown the content, your family budget has shifted, or you simply want to explore other options, cancelling is straightforward once you know which platform to use. At Stopee, we help families navigate subscription cancellations with confidence, and Highlights cancellations are among the most common requests we see.

When cancellation makes sense

You might cancel Highlights if your child no longer engages with the material, if you've found a lower-cost alternative, or if you want to pause during school holidays. Some families cancel after the free trial expires rather than commit to a paid plan. Whatever your reason, you have the right to stop paying whenever you choose.

Before you cancel: what to know

Highlights operates across three separate platforms: the App Store (iOS), Google Play (Android), and the official Highlights website. Critically, each platform manages subscriptions independently. If you subscribed through the App Store, you must cancel through the App Store, not through the Highlights website. This confusion costs families time and leads to unwanted renewals. Stopee has identified this as one of the top cancellation mistakes.

Highlights pricing and plan options

Highlighting your budget options helps you decide whether to stay or cancel.

Current pricing in singapore

Pricing fluctuates by region and promotional offers. Check the official Highlights website at highlightsapp.net/pricing to confirm the current rates for your subscription type before you make any cancellation decision.

Why pricing matters for cancellation

If you're on an annual plan, cancelling early means you forfeit the unused portion under standard terms. However, under Singapore's Consumer Protection (Fair Trading) Act, if you cancel within 14 days of purchase or if the service fails to meet statutory standards, you may have grounds for a partial refund. Stopee recommends documenting your cancellation date and the service start date before reaching out to support.

How to cancel highlights on each platform

Your cancellation method depends entirely on where you originally subscribed. Follow the steps for your specific platform carefully.

Cancel highlights on iOS (App store)

If you subscribed via your Apple ID, you must cancel through iPhone Settings, not the Highlights app or website.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top of the Settings menu.
3. Select Subscriptions from the list.
4. Find and tap Highlights in your active subscriptions list.
5. Tap Cancel Subscription (not Pause or Edit).
6. Confirm your cancellation by selecting the final confirmation prompt.

Critical timing: Cancel at least 24 hours before your next billing date. Check your last App Store receipt for the exact renewal date. If you miss the window, you'll be charged for another month (or year). Most users miss this deadline because they cancel on the last day of their billing cycle.

Pro tip: Screenshot your cancelled subscription status immediately. Apple's confirmation email may take a few hours, and you'll want proof for your records if you're contacted about a disputed charge.

Cancel highlights on android (Google play)

Android users must cancel through the Google Play Store app, not through the Highlights app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the dropdown menu.
4. Tap Subscriptions to view your active plans.
5. Find Highlights and tap it.
6. Select Cancel subscription and confirm when prompted.

Warning: On Android, the cancellation process can vary slightly depending on your device manufacturer and Android version. If you don't see a Cancel option, look for Manage or Pause instead. Google Play's interface has changed over time, so the exact wording may differ.

Pro tip: Set a phone reminder for 48 hours before your renewal date. Google often doesn't send renewal reminders, so Stopee recommends taking control of your calendar instead of relying on the app.

Cancel highlights through the website

If you subscribed directly through the Highlights website (rather than through an app store), cancel your subscription through the same website.

1. Visit highlightsapp.net and sign in to your account using your email and password.
2. Navigate to Account Settings or Subscription Settings (usually in the top menu or profile dropdown).
3. Locate your active subscription and select it.
4. Look for a Cancel Subscription or Manage Subscription button.
5. Click Cancel or Disable Auto-Renewal (depending on the interface).
6. Follow any on-screen prompts to confirm your cancellation.

What happens next: Your access continues until the end of your paid billing period. You won't be immediately locked out. If you paid for a full year, you'll keep access for the remaining months even after cancellation.

Pro tip: Save your cancellation confirmation email or take a screenshot of the confirmation page. Website confirmations can disappear from your account dashboard within days, so document everything for Stopee's records or for any future disputes.

What happens after you cancel highlights

Understanding what to expect after cancellation helps you avoid panicking over normal behaviour.

Your access after cancellation

You retain full access to Highlights until the end of your current paid billing period. If you cancel on 15 March with a 30 April renewal date, you access the full service through 30 April. On 1 May, your access ends and the app logs you out.

You won't be charged again as long as you cancelled through the correct platform. The auto-renewal setting is disabled immediately on iOS and Android, and within 24 hours on the web.

Renewal and billing after cancellation

Once cancelled, future automatic charges stop. Your payment method won't be billed after the current period ends. However, Stopee strongly advises you to verify this by checking your subscription status 5-7 days after cancellation. App Store and Google Play platforms occasionally display cancelled subscriptions incorrectly, which can confuse families.

If a charge appears after cancellation, contact Highlights support immediately with your cancellation confirmation and a screenshot of your platform's subscription management page. Most platforms offer automatic refunds for duplicate charges within 30 days.

Refunds and your rights under singapore law

Refunds are rarely given for change of mind, but Singapore law protects you in specific situations.

Standard refund policy

Highlights' standard terms state that paid subscription fees are non-refundable once the subscription begins. Unused free trial time is forfeited when you convert to a paid plan. These terms are within normal limits for digital services.

Your legal rights under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act grants you important statutory rights. You may be entitled to a refund or remedy if:

• You purchased the subscription within the last 14 days and changed your mind (cooling-off period may apply depending on how you purchased).
• The service fails to deliver as advertised or is unfit for its purpose.
• Highlights was unavailable for an extended period without your approval.
• You were charged after requesting cancellation and the company failed to process it within a reasonable timeframe.

Stopee recommends gathering documentation before contacting support: your purchase receipt, the exact date you requested cancellation, any emails confirming or denying your request, and screenshots of your subscription status. Present this evidence to Highlights support in writing (email, not phone).

How to escalate a refund claim

If Highlights refuses your refund claim and you believe you have legal grounds, escalate to the Consumers Association of Singapore (CASE). CASE handles disputes at no cost and can mediate between you and the company. Stopee has helped many users successfully recover funds by involving CASE early, which often accelerates company responses.

Common cancellation mistakes and how to avoid them

We understand that cancellation can feel unnecessarily complicated, especially when you're juggling family responsibilities and app platforms.

Platform mismatch: the biggest trap

The most common mistake is cancelling through the wrong platform. You subscribe via the App Store, then cancel on the Highlights website, and the subscription auto-renews because the App Store still thinks you're active. This confusion triggers unwanted charges and frustration.

How to avoid it: Before cancelling, find your original purchase receipt or credit card statement to confirm which platform charged you. Look for "Apple", "Google Play", or "Highlights Inc." on the charge. Match your cancellation method to that platform.

Missing the renewal deadline

Cancelling on the last day of your billing cycle often results in one final charge because the system processes renewal before your cancellation takes effect. This is especially common on iOS, where the 24-hour buffer is strict.

How to avoid it: Cancel at least 3-5 days before your renewal date, not on the day before. Build in a safety margin.

Forgetting to confirm the cancellation

Many platforms require a final confirmation tap or email link. If you skip this step, your cancellation is incomplete and you'll be charged. Stopee recommends waiting for a confirmation message or email before closing the app.

Not documenting your cancellation

If a dispute arises later, you need proof that you cancelled. Screenshots and confirmation emails are invaluable. Don't assume the platform has your back; take control of the evidence.

Checklist: before you cancel highlights

Use this checklist to ensure a smooth cancellation.

• Locate your original purchase receipt or credit card statement to identify your subscription platform (App Store, Google Play, or website).
• Check your renewal date by viewing your subscription details on that platform.
• Cancel 3-5 days before renewal to avoid a final charge.
• Confirm cancellation through the entire process, including any final confirmation prompts or emails.
• Screenshot or save your cancellation confirmation page.
• Wait 24-48 hours and verify your subscription still shows as cancelled on the platform.
• If you need a refund, gather all documentation and contact Highlights support within 14 days.

Comparing highlights to similar services

If you're cancelling because you want alternatives, understanding how Highlights compares helps you choose your next platform.

Contact information for escalation and support

If you encounter problems during or after cancellation, you have multiple avenues for help.

Highlights customer support

Email Highlights support at help@highlightsapp.net or visit the contact page on highlightsapp.net. Include your account email, the platform you subscribed through, and your cancellation request date. Expect a response within 3-5 business days.

Consumer protection authorities in singapore

If Highlights fails to respond or refuses a valid refund claim, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315. CASE is the official dispute-resolution body for consumer issues and can pressure companies to refund or resolve service failures.

Payment provider dispute (charge-back)

If you're charged after cancellation, contact your credit card company or bank. Most will process a dispute or charge-back within 30 days, though this should be your last resort after contacting Highlights and CASE.

Final thoughts: you're in control

Cancelling a subscription should never feel like a puzzle, yet companies design these processes to be confusing, hoping you'll abandon the attempt and accept another charge. You're not powerless in this situation. By identifying the correct platform, timing your cancellation properly, and documenting every step, you cancel on your terms.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their spending. The same clarity and confidence you'll find on Stopee's guides applies here: know your rights, follow the steps, and don't hesitate to escalate if the company ignores your cancellation request. Your family's budget matters, and Stopee is here to help you protect it.