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Cancel People: Step-by-Step Guide
How to cancel people: your step-by-step guide to stopping your AI app subscription
What is people and why you might want to cancel
People is a conversational AI app that lets you chat with custom AI personas, play in-app games, and make voice or video calls depending on which plan you choose. The app offers a free tier and paid Premium plans with features like unlimited custom AI people, voice and video calling, image generation, and priority support.
You access People exclusively through the Apple App Store on iOS devices. If you have an active subscription and want to stop paying, you need to cancel through Apple's subscription manager-not directly through the app itself. This guide walks you through every step, what happens after you cancel, and your rights as a consumer in Singapore.
Who should cancel people
You might want to cancel if you've stopped using the app, prefer free-tier features only, or find the Premium cost no longer justified. Some users cancel after trying the service during a trial period. Others step back after the novelty wears off. Whatever your reason, cancelling is straightforward once you know where to look.
Who should keep people
Keep your subscription if you actively use voice and video calling, need unlimited custom AI personas, or rely on image generation features that aren't available on the free tier. The Premium plan costs between SGD 20-130 per month (depending on exchange rates), so weigh your usage honestly before deciding.
People pricing and plan comparison
Understanding your current plan and its cost helps you decide whether cancellation makes sense for your budget.
Current plans and features
People offers a free option and two paid Premium tiers-monthly and annual-all distributed through the Apple App Store. Final prices in SGD depend on the App Store exchange rate at the time of purchase and any applicable local taxes.
| Plan | USD price | Billing cycle | Key features |
|---|---|---|---|
| Free Forever | Free | No expiry | Unlimited text chat; 1 custom AI person; Limited gameplay; Encrypted conversations |
| Premium | US$15.00 | Monthly | Unlimited custom AI people; Voice and video calls; Image generation; Unlimited gameplay; Priority support; Local-only privacy mode |
| Premium annual | US$99.00 | Yearly | Same as monthly Premium (better value) |
Why exchange rates matter for singapore users
App Store pricing in USD converts to SGD at the time of purchase, not at a fixed rate. A US$15 monthly subscription might cost SGD 20 one month and SGD 21 the next. Keep this in mind when budgeting and when reviewing charges on your Apple bill.
How to cancel people via apple app store
Since People is an App Store-exclusive service, you must cancel through Apple's subscription management system. The app itself does not include a built-in cancellation button-this is deliberate on Apple's part, designed to prevent accidental deletions.
Cancel on iPhone or iPad using settings
This is the fastest and most reliable method for most users.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top (your Apple ID account).
- If you see "Sign in with Apple ID" instead, sign in first.
- Tap Subscriptions (you may see a red number badge if you have active subscriptions).
- If Subscriptions doesn't appear, double-check you're in the correct Apple ID account settings.
- Find People in the list and tap it.
- Tap Cancel Subscription at the bottom of the screen.
- A confirmation screen will appear asking why you're cancelling (optional feedback).
- Tap Confirm Cancellation.
- You'll see a confirmation message with your final billing date.
Pro tip: Take a screenshot of your cancellation confirmation. You'll need this as proof if you ever dispute a charge or request a refund later.
Cancel using the apple app store app
If you prefer using the App Store app directly, follow these steps.
- Open the Apple App Store app on your iOS device.
- Tap the account icon (your profile picture) in the top-right corner.
- Tap Subscriptions.
- Find People and tap it.
- Tap Cancel Subscription and confirm.
- The process is identical to the Settings method-you'll receive a confirmation with your final billing date.
Warning: Do not delete the People app from your device before cancelling your subscription. Deleting the app does not cancel your subscription-you will continue to be charged until you explicitly cancel through Apple.
Cancel within the people app (if available)
Some app developers embed subscription management options inside their apps. Check the People app's settings or account section first.
- Open the People app.
- Look for Settings, Account, Subscription, or Profile in the main menu.
- If you see a "Manage Subscription" or "Cancel" button, tap it and follow the prompts.
- This will route you to Apple's subscription system anyway.
- If no subscription option exists in-app, use the Settings or App Store method (above).
Stopee recommends always confirming your cancellation through the official Settings or App Store pathways for absolute clarity and a documented record.
What happens after you cancel people
Cancelling your subscription does not mean instant loss of access-Apple allows you to keep Premium features through the end of your current billing period.
Your access timeline after cancellation
When you cancel a People subscription purchased through the App Store, your access remains active until your current billing period ends. If you cancelled on the 15th of the month and your renewal date is the 20th, you keep Premium access until the 20th. On the 21st, your subscription lapses and you automatically drop to the free tier.
Your account, chat history, and custom AI personas remain on your device and in People's servers unless you manually delete them. You simply lose access to Premium-only features like voice calls, video calls, image generation, and priority support.
Your data after cancellation
People does not delete your account information or conversations when your subscription ends. This means you can reactivate a paid plan later and resume where you left off. If you want to permanently erase your data, look for an account deletion or data removal option in the app's settings, or contact People's support team in-app.
Pro tip: Export or screenshot any important conversations before you cancel if you want to keep them outside the app-People does not automatically send you archives.
Refunds: what you can recover and how to claim them
Refund eligibility depends on Apple's policies, timing, and the reason for your request. Singapore consumer law also protects your right to fair treatment in disputes.
Apple's refund window and eligibility
Apple allows refund requests within 14 days of purchase for most app subscriptions, provided you did not materially use the service. A full or partial refund is never guaranteed-Apple reviews each case individually. After 14 days, refunds become much harder to obtain unless you can prove a billing error or app defect.
Submit refund requests through the Apple Support website or the App Store app (Account > Purchase History > find the charge > tap the problem icon).
When you have a strong refund claim
You have the strongest case if:
- You were charged twice for the same billing period (billing error).
- The app was non-functional or crashed on launch (technical defect).
- You requested cancellation within 14 days of a new subscription charge and were not refunded automatically.
- A family member made an unauthorized purchase using your Apple account.
Document the issue with screenshots, timestamps, and a clear description. Include your Apple receipt number when you submit your request.
Escalating a refund dispute in singapore
If Apple denies your refund request and you believe the charge was unfair or the service was defective, you can lodge a complaint with the Consumer Association of Singapore (CASE). Under the Consumer Protection (Fair Trading) Act, businesses must handle refunds and disputes fairly. Stopee recommends keeping all receipts and correspondence as evidence.
You can also contact your bank or credit card issuer to dispute the charge directly-this is called a chargeback. Most banks in Singapore allow chargebacks for unauthorized or fraudulent transactions within 90 days.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you legal safeguards when you purchase digital services like People.
Key rights you have
The CPFTA requires that digital services and apps be of merchantable quality and fit for purpose. If People fails to provide the features advertised (for example, if voice calls don't work), you have the right to request a refund or correction. The Act also prohibits misleading or deceptive conduct, such as hidden renewal charges or unclear cancellation policies.
You also have the right to cancel within a reasonable time if the service does not meet your expectations-though app subscriptions typically allow cancellation anytime once purchased.
Escalation steps if people or apple refuse to help
- Document your issue in writing (screenshots, receipts, dates of charges).
- Contact the People support team directly through the app and explain the problem clearly.
- Request a response within 14 days.
- If they do not respond or deny your claim, submit a complaint to CASE (www.case.org.sg) with all supporting evidence.
- CASE will mediate between you and the business for free.
Stopee has helped thousands of consumers navigate refund disputes using these escalation pathways-your rights are stronger than you might think.
Common mistakes to avoid when cancelling people
Cancellation feels straightforward until one small error derails you. Here are the pitfalls that trap most users.
Deleting the app instead of cancelling the subscription
The single most common mistake is removing the app from your home screen or App Store library and assuming your subscription ends. It does not. Deleting the app is invisible to Apple's billing system-your subscription continues to renew until you explicitly cancel it through Settings or the App Store. You will be charged repeatedly until you take action.
Cancelling too close to your renewal date
If you cancel on the day before renewal, Apple's systems may still process the charge because the renewal happens at midnight in your local timezone. Cancel at least 3-5 days before your renewal date to avoid a final unexpected charge. You can check your exact renewal date in the Subscriptions section of Settings.
Assuming you'll get an immediate refund for the next billing period
Cancelling does not automatically refund your next scheduled charge if it's already been processed. You must request the refund separately through Apple Support. Submit your request as soon as you cancel to maximize your chances of approval.
Not keeping cancellation confirmation
Screenshot your cancellation confirmation screen. If Apple charges you again by mistake, that screenshot is your proof that you cancelled. Without it, disputing a charge becomes harder and slower.
Ignoring your final invoice
Check your next App Store bill after you cancel. You should see no charge for People once your current billing period ends. If a charge appears after cancellation is confirmed, contact Apple Support immediately with your cancellation receipt.
Cancellation checklist for people
Use this checklist to ensure you've completed every step correctly.
| Task | Completed? | Notes |
|---|---|---|
| Check your renewal date in Settings > [Apple ID] > Subscriptions > People | ☐ | Write it down-this is your deadline. |
| Cancel via Settings or App Store app using the steps above | ☐ | Do not delete the app. |
| Screenshot the cancellation confirmation message | ☐ | Essential for refund disputes. |
| Verify People no longer appears in your Subscriptions list | ☐ | Refresh Settings if needed (close and reopen). |
| Check your next App Store invoice for any People charges | ☐ | Should appear 3-5 days after your renewal date. |
| If charged after cancellation, request a refund from Apple within 14 days | ☐ | Use your cancellation screenshot as evidence. |
What customers say about cancelling people
Real users offer insight into the cancellation experience and what to expect.
Common feedback
Most users report that cancellation through Apple Settings is quick and painless once they find the right menu. The main frustration is that the app itself doesn't offer a visible cancellation button-many expect to find one in Settings within People itself. A few users mention surprise at not receiving an immediate refund, not realizing they needed to request one separately from Apple.
On Stopee, users consistently praise the simplicity of Apple's subscription manager but note that the lack of in-app cancellation guidance is a design friction point. Switching to the free tier works well for casual users but Premium features (voice calls, image generation) are genuinely useful for active subscribers, which is why cancellation decisions are often tied to lifestyle changes rather than service complaints.
When to cancel versus when to pause people
Cancellation is permanent in the sense that your subscription ends, but it's not irreversible-you can always resubscribe later. Consider these scenarios.
Cancel now if
- You haven't used the app in over a month.
- You prefer the free tier and don't need voice calls or image generation.
- The monthly cost no longer fits your budget.
- You want to try a competing AI chat app instead.
Keep your subscription if
- You use voice or video calls regularly.
- You create custom AI personas and rely on unlimited slots.
- You generate images weekly or more often.
- You prefer the uncensored chat mode on Premium.
- You use People for professional or creative projects.
There is no penalty for cancelling and resubscribing later. If you're unsure, cancel and try the free tier for a month. You can always upgrade again if you miss Premium features.
Contact information and mailing address for people
For account, billing, or service-related inquiries, contact People through the app's support or help menu. Most issues are resolved faster in-app than via email.
If you need to send written correspondence regarding billing disputes or formal complaints, the primary cancellation and subscription services address is:
People subscription services
P.O. Box [cancellation address]
Boone, IA
USA
For Singapore-based complaints about fairness or refunds, always escalate to the Consumer Association of Singapore (CASE) first. They have greater leverage than direct mail to a US address.
Key takeaways: how to cancel people with confidence
Cancelling People is straightforward when you follow the right pathway. Open Settings, navigate to your Apple ID, tap Subscriptions, find People, and confirm cancellation. Screenshot your confirmation. Monitor your next bill to confirm no charges appear. If you're charged after cancellation, request a refund from Apple within 14 days, and escalate to CASE if Apple denies your claim unfairly.
Remember that deleting the app does not cancel your subscription, and cancellation does not trigger an automatic refund-you must request one separately. Your Premium access continues until your current billing period ends, and your account data remains safe even after you cancel.
Stopee provides clear, step-by-step guides for cancelling hundreds of apps and services across every platform. Whether you're cancelling People, a streaming subscription, or a premium app, Stopee empowers you with the knowledge and confidence to take control of your spending. Visit Stopee.com today to explore guides for other services you're paying for, and join thousands of consumers who've taken back control of their subscriptions.