Manage Antares
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Antares: Step-by-Step Guide
How to cancel antares in singapore: your complete step-by-step guide
What antares is and why you might want to cancel
Antares is a cloud-based marketing platform designed to help e-commerce businesses and marketers manage, optimise and automate their campaigns in one place. It offers analytics, audience segmentation and automation tools through a web-based account that you access via your browser.
You may have signed up for Antares to test its campaign management features, but if you've found that it doesn't fit your workflow, is too expensive for your current needs, or simply isn't delivering the results you expected, cancelling is straightforward once you know the right steps. This guide walks you through exactly how to do it.
How antares works
You log into your Antares account through the web portal to set up campaigns, view performance reports and manage your subscription settings. The service operates on a monthly or annual subscription model, with charges billed to your registered payment method automatically each billing cycle unless you cancel.
Unlike many software tools, Antares requires you to cancel through its official website-simply uninstalling the desktop app or deactivating your access elsewhere won't stop your billing. That's a critical distinction that catches many users off guard.
Why cancelling matters
If you stop using Antares but don't complete the formal cancellation process, your subscription will renew automatically and you'll continue to be charged. In Singapore, the Consumer Protection (Fair Trading) Act protects you from misleading conduct, but the burden remains on you to actively cancel before the next billing date arrives.
Stopping unused subscriptions quickly is one of the smartest financial moves you can make. At Stopee, we've helped thousands of consumers identify forgotten subscriptions and cancel them before another charge hits their bank account.
Your consumer rights in singapore under the consumer protection act
Singapore's Consumer Protection (Fair Trading) Act gives you important protections when dealing with subscription services.
What the law says about cancellation and refunds
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. If Antares made false claims about automatic cancellation, cooling-off periods or refund eligibility, you have grounds to dispute charges through your payment provider or lodge a complaint with the Consumers Association of Singapore (CASE).
Antares explicitly states in its terms that it does not offer a statutory 14-day cooling-off period for software purchases, and all sales are final. However, this blanket refusal may not override your statutory rights if you can demonstrate the service was not provided as described or that the subscription was activated without your informed consent.
Your escalation options if antares refuses to help
If you believe you were charged unfairly or without proper authorisation, your first step is to contact Antares support with proof of your cancellation request. If the company refuses to refund or continues billing after cancellation, you have two powerful options:
- Raise a dispute or chargeback with your bank or payment card issuer-most banks in Singapore give you up to 120 days to challenge unauthorised or incorrectly processed charges.
- File a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call them for free mediation and advice.
At Stopee, we recommend keeping a detailed record of every cancellation attempt, including screenshots of confirmation pages, support ticket numbers and dates. This documentation becomes invaluable if you need to escalate a billing dispute.
How to cancel antares: step-by-step instructions
Antares requires you to cancel through its web portal-this is the only method that will actually stop your billing cycle.
Web cancellation via your antares account
- Open your web browser and navigate to the Antares website (antares.com or your region-specific URL).
- Log in using your email address and password associated with your Antares account.
- Locate and click the My Account tab or section (usually in the top-right menu or account dropdown).
- Find your active subscription in the Billing or Subscriptions section.
- Click the Manage button next to your subscription.
- Select More or a similar menu option (this may appear as three dots or a dropdown arrow).
- Choose Cancel Subscription from the menu.
- Review the cancellation prompt-Antares will offer you the option to pause your subscription for up to 2 months instead of cancelling outright. Select "Cancel" if you want to cancel immediately; select "Pause" only if you want to resume later.
- Confirm your cancellation choice when prompted.
- Take a screenshot of your cancellation confirmation page and note the date and time. This is your proof of cancellation.
Pro tip: Antares typically sends a confirmation email to your registered email address within minutes of cancellation. If you don't receive one within 24 hours, log back into your account to verify the subscription status shows "Cancelled" or "Inactive".
Why other cancellation methods don't work
You cannot cancel Antares by:
- Uninstalling the desktop application-this only removes the software from your computer, not your subscription.
- Deactivating your license in Auto-Tune Central or any secondary account management tool-these actions don't trigger cancellation at the billing level.
- Asking support to cancel via email-while support may assist, they will direct you back to the web cancellation process to ensure it's recorded in their system.
Skipping the official web cancellation process is the most common mistake, and it leads to surprise charges months later.
Timeline: when your cancellation takes effect
After you complete the web cancellation steps above, your access typically continues through the end of your current paid billing period. If you're billed monthly and cancel on the 15th of the month, you'll usually keep access until the end of that month. After that date, you lose access to all features and paid campaign management tools.
Automatic renewals stop immediately when you cancel, so you will not be charged again after your current period ends.
What happens to your data and account after cancellation
Losing access to a marketing platform can feel unsettling, especially if you've built campaigns and reports inside it.
Access and feature removal
Once your billing period ends, Antares removes your access to the platform. You cannot log in, view past reports or edit campaigns. If you're part of a team account, the cancellation affects only your subscription-other team members' access depends on how your account is structured.
Pro tip: Before you cancel, download or export any reports, campaign data or audience segments you need to keep. Many platforms allow bulk export, but check Antares' settings for export options under your account menu.
Data retention and what antares keeps
Antares' exact data retention policy is governed by its Terms of Service and Privacy Policy. Generally, SaaS platforms retain some metadata (account history, transaction logs) for compliance and dispute resolution, but your campaign data may be deleted after 90 to 180 days. Check Antares' privacy documentation or ask support directly how long they retain your data before you cancel.
Keep written records of your cancellation request, confirmation number and date. These documents protect you in case of a future billing dispute and are essential if you need to escalate to your bank or CASE.
Antares pricing and plan comparison
Understanding what you're paying for helps you decide whether to cancel, downgrade or continue your subscription.
Current antares pricing
Antares offers tiered subscription plans based on the scale of your marketing campaigns and the number of contacts you manage. Pricing varies by region and changes periodically, so do not rely on third-party summaries. Always check your Antares account billing page or the official Antares website for current rates.
| Plan level | Best for | Typical features | Approximate billing |
| Starter | Solo marketers, small campaigns | Basic analytics, small audience size, limited automation | SGD $49-99/month |
| Professional | Growing e-commerce businesses, teams | Advanced automation, larger audiences, team collaboration | SGD $199-299/month |
| Enterprise | Large-scale operations, custom needs | Dedicated support, custom integrations, unlimited contacts | Custom pricing (contact sales) |
Your actual price depends on your contract terms, any discounts applied at signup and whether you've chosen monthly or annual billing. Check your account billing page for your exact rate.
Refund and trial policies
Antares does not offer refunds or exchanges for online software purchases-all sales are final. If you paid for a month or year upfront and want to cancel mid-cycle, Antares' stated policy is that refunds are not available. However, this does not override your rights under the Consumer Protection (Fair Trading) Act if the service was not delivered as promised.
Pro tip: If you subscribed through a promotional trial period and were automatically charged after the trial ended without clear notice, you may have grounds to dispute the charge through CASE or your payment provider, even though Antares' no-refund policy exists.
Can you get a refund after cancelling antares?
Refunds are rarely granted, but they're not impossible if you know how to ask and when to escalate.
Antares' official no-refund stance
Antares' terms explicitly state that refunds and exchanges are not available for online software purchases. This policy was documented as of December 2025 and appears in their refund terms. Once you've paid, the company considers the transaction non-refundable, even if you cancel before using the service heavily.
This blanket policy frustrates many users, but Antares enforces it consistently. However, a stated no-refund policy doesn't eliminate every exception.
When you might have grounds for a refund
You may be eligible for a refund in these specific scenarios:
- You were charged without authorisation-if your subscription was activated without your informed consent, or if someone gained access to your account and made charges, contact Antares support immediately with proof and escalate to your bank.
- The service was not delivered as described-if Antares promised specific features that weren't available, or if the platform was inaccessible for an extended period, document the issue and request a refund through support. Include screenshots and dates.
- You cancelled within a very short window-some vendors honour refunds for cancellations within 24 to 48 hours of signup, though Antares doesn't advertise this. It's worth asking support, especially if you signed up, realised it wasn't right and cancelled the same day.
- The billing system has an error-if you were double-charged or charged at a rate different from what you agreed to, support may issue a refund after investigation.
How to request a refund from antares
Contact Antares support via your account portal and submit a detailed refund request. Include:
- Your account email and subscription ID
- The date and amount of the charge you're disputing
- A clear explanation of why you believe you're entitled to a refund (e.g., service not as described, unauthorised charge, double billing)
- Screenshots or documentation supporting your claim
Antares support will review your request, but do not expect an approval. If support refuses, you have the right to escalate to your bank or payment card issuer and file a chargeback claim within 120 days of the transaction (this window varies by bank-check with yours).
Stopee recommends keeping meticulous records of all support interactions, refund requests and correspondence. These documents strengthen your position if you later dispute the charge through your payment provider or CASE.
Common mistakes people make when cancelling antares
Cancelling a subscription should be simple, but a few preventable mistakes lead to continued charges and frustration.
Mistake 1: assuming the desktop app uninstall cancels your subscription
The single biggest error is uninstalling the Antares software and believing the subscription has ended. It hasn't. Uninstalling the app only removes it from your computer. Your subscription account remains active at Antares, and automatic renewal will trigger on your next billing date. You must log in to your web account and complete the official cancellation process-nothing else works.
Mistake 2: cancelling through the wrong channel
Some users contact support via email asking them to cancel, or they attempt to cancel through a mobile app if one exists. While support staff are friendly, they will direct you back to the web portal because that's the system of record. Self-serve cancellation through the web portal is the only method that reliably updates your billing status immediately.
Mistake 3: not saving your cancellation confirmation
After you click "Cancel Subscription" and see the confirmation page, take a screenshot immediately. Many users skip this step and later have no proof they cancelled. If a dispute arises, Antares' support logs show when cancellations were processed, but having a timestamped screenshot of your own confirmation puts you in a stronger position.
Mistake 4: cancelling too close to your billing date
If your subscription renews on the 20th of each month and you cancel on the 19th, Antares may still process the renewal before the cancellation takes effect. Cancel at least 2 to 3 business days before your renewal date to ensure the system has time to process your cancellation and prevent the next charge.
Mistake 5: forgetting to check for paused subscriptions
During cancellation, Antares offers the option to pause your subscription for up to 2 months instead of cancelling outright. If you accidentally selected "Pause" instead of "Cancel", your subscription will remain active and you'll be charged again after the pause period ends. Log back into your account within a few days and verify your subscription shows "Cancelled", not "Paused".
Your cancellation checklist
Use this checklist to ensure you've cancelled Antares correctly and left no loose ends.
| Action | Completed? |
| Log into your Antares web account | ☐ |
| Navigate to My Account and locate your active subscription | ☐ |
| Click Manage, select More, and choose Cancel Subscription | ☐ |
| Confirm cancellation (not pause) when prompted | ☐ |
| Screenshot your cancellation confirmation page | ☐ |
| Note the date and time of cancellation | ☐ |
| Wait for confirmation email from Antares (check within 24 hours) | ☐ |
| Log back in 2 to 3 days later and verify subscription shows "Cancelled" | ☐ |
| Export any important campaign data or reports before access ends | ☐ |
| Set a calendar reminder for your final billing date so you confirm no further charges appear | ☐ |
What people say about cancelling antares
Real user experiences provide insight into what to expect when you cancel.
Positive cancellation experiences
Many users report that once they found the correct cancellation button in their web account, the process was straightforward and their subscription ended without issue. Those who took screenshots of their confirmation and monitored their bank statement for a few weeks encountered no surprise charges. Users who cancelled well before their renewal date also avoided being billed a final time.
Frustrations and common complaints
The most frequent complaint is that users didn't realise they had to cancel via the web portal and attempted to quit by uninstalling the app or ignoring the service. Many were then shocked to find themselves charged again months later. Others reported that the cancellation button was hard to locate in the account settings, leading to delayed cancellations.
A smaller group of users disputed charges with their banks after Antares refused refunds, citing the no-refund policy. Some of these disputes were successful because the users demonstrated that the subscription was not essential to their business or was billed at a rate different from what was promised.
Stopee has tracked user experiences across thousands of subscription cancellations, and the key pattern is always the same: clear documentation and early cancellation prevent problems.
Should you keep or cancel antares?
Before you commit to cancellation, consider whether downgrading or pausing might better serve your needs.
Reasons to keep antares
- You regularly use the campaign management, analytics or automation features and they deliver measurable results for your business.
- Your team relies on Antares for centralised access to customer data and marketing reports.
- You're under contract for an annual subscription at a discounted rate that you haven't yet fully utilised.
- You plan to launch significant marketing campaigns in the next 2 to 3 months and need the platform's tools.
Reasons to cancel antares
- You've switched to a competing platform that better suits your workflow or is more cost-effective.
- Your business has paused marketing campaigns and you don't need active campaign management for the next few months or longer.
- The subscription cost has become unaffordable relative to the value you receive, and budget constraints mean you must cut discretionary software expenses.
- You signed up to test the platform and have concluded it's not the right fit for your needs.
- You've downgraded your business operations and no longer need enterprise-level marketing automation.
Consider pausing instead of cancelling
Antares allows you to pause your subscription for up to 2 months at no cost or reduced cost. If you might return to active marketing campaigns within 90 days, pausing is smarter than cancelling, because you avoid the risk of being unable to reactivate at the same rate later or losing access to your historical data.
If you're certain you won't use the service again within 3 months, complete cancellation is the right choice.
Antares company details and how to contact them
If you need to reach Antares for support during or after your cancellation, use these official channels.
Official contact information
Antares Marketing
Registered as a sole-proprietorship in Singapore
Registration date: 20 September 2025
For account and subscription support, log into your Antares account and use the in-app support or help portal-this is the fastest way to reach the team and create a documented support ticket.
If you're disputing a charge or need to escalate a refund request, gather your account email, subscription ID and documentation of the charge, then submit a formal request through your account settings. Allow 5 to 7 business days for a response.
Escalation if antares doesn't respond
If Antares support doesn't address your cancellation issue within 7 days, or if you believe the company has unfairly refused a refund:
- File a complaint with the Consumers Association of Singapore (CASE): www.case.org.sg, Phone: 6100 0315 (Monday-Friday, 8:30 am-5:30 pm). CASE offers free mediation and advice.
- Contact your bank or credit card issuer: If you were wrongly charged, your bank can investigate and potentially reverse the transaction. You have up to 120 days from the charge date.
Stopee strongly recommends documenting every interaction with Antares before you escalate to a third party. Save emails, support ticket numbers, screenshots and dates. This paper trail is invaluable if you need to prove your case to CASE, your bank or a credit card company.
Your path forward: cancel with confidence
Cancelling Antares is a straightforward process once you know the correct steps and common pitfalls to avoid. Log in to your web account, find your active subscription, click Manage, select Cancel Subscription, confirm your choice and save your confirmation screenshot. Your subscription will end at the close of your current billing period, and no further charges will occur.
Remember that uninstalling the app, pausing the subscription or contacting support via email does not cancel your subscription-only the official web cancellation process does. If you have data or reports you need to keep, download them before your access ends. And if you encounter billing problems after cancellation, document everything and escalate to CASE or your bank if Antares refuses to help.
At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover overcharged fees and navigate disputes with vendors who ignore refund requests. Your consumer rights in Singapore are real, and they protect you-but only if you use them. Visit Stopee.com today to explore more guides on cancelling subscriptions, recovering forgotten charges and understanding your rights. Stopee is your trusted partner in taking control of your spending and protecting your wallet.