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Cancel Aurora Fun: Step-by-Step Guide
How to cancel aurora fun and protect your subscription rights in singapore
What aurora fun is and why you might want to cancel
Aurora Fun is a subscription service offering curated content delivered through mobile apps available on the Singapore App Store. The service operates on tiered subscription plans, ranging from weekly access to annual memberships, with pricing in Singapore dollars (SGD).
You might be considering cancellation for several reasons: the service no longer matches your needs, you want to reduce recurring charges, or you've discovered hidden renewal terms. Whatever your reason, you have clear consumer rights in Singapore, and Stopee is here to guide you through the process with precision and confidence.
Why cancellations matter and what to expect
Subscription services often rely on automatic renewals, which means charges continue until you actively stop them. Many users discover unexpected recurring debits weeks or months after deciding they no longer want the service. By cancelling proactively, you regain control of your spending and prevent unwanted charges from accumulating on your payment method.
Stopee's mission is to empower you to cancel subscriptions without friction, confusion, or guilt. Understanding exactly how Aurora Fun handles cancellations, refunds, and your data is the first step to taking action confidently.
Your consumer rights when cancelling aurora fun in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, even digital ones delivered via app.
What the law guarantees you
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to transparent terms and conditions before you pay. This means Aurora Fun must clearly disclose the subscription cost, billing frequency, cancellation method, and any cooling-off period applicable to digital purchases.
If you purchased Aurora Fun through the Apple App Store or Google Play, you benefit from additional app-store protections. Apple and Google both offer a 14-day refund window for eligible purchases, even if Aurora Fun's own policy does not. This is your strongest lever if you cancel within 14 days of your first subscription charge.
For purchases made directly with Aurora Fun (if applicable), you may request a refund in writing within a reasonable timeframe. If Aurora Fun refuses without justification, you can escalate to the Consumers Association of Singapore (CASE) as a free mediation service.
When to involve consumer authorities
If Aurora Fun does not respond to your cancellation request within 7 business days, or if they refuse to stop charging you after you have cancelled, contact the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg. CASE will investigate the dispute and push Aurora Fun to comply with local consumer law at no cost to you.
Keep all email confirmations, screenshots of app settings, and payment records. These documents prove your cancellation attempt and strengthen your case if escalation becomes necessary.
Aurora fun pricing and subscription plans
Below is a breakdown of all current Aurora Fun subscription tiers available in Singapore, along with their costs and renewal terms.
Current subscription plans and costs
| Plan name | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Northern lights map - One week | S$9.98 | Weekly | Access to aurora forecasting map for seven days |
| Northern lights map - One month | S$19.98 | Monthly | Unlimited access to aurora forecasting map for 30 days |
| Northern lights map - One year | S$59.98 | Annual | Full year of aurora forecasting map access, best value per month |
| Aurora Premium - Monthly | ~S$5.30 | Monthly | Advanced forecasting, SMS/phone notifications, detailed charts, moon phases |
| Aurora Premium - Yearly | ~S$57.30 | Annual | All monthly benefits billed once per year, significant savings vs. monthly |
If you chose an annual or longer plan, cancelling before the renewal date locks in your current charge but prevents future billing. Monthly plans renew every 30 days unless cancelled, so act immediately to avoid the next cycle.
How to cancel aurora fun step by step
Your cancellation method depends on where you subscribed: Apple App Store, Google Play, or directly through Aurora Fun. Stopee recommends starting with your app store first, as they handle cancellation processing and refunds independently of the service provider.
Cancel via apple app store
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find Aurora Fun (listed as "Aurora Forecast - Aurora Track" in Singapore) in your active subscriptions.
- Tap the subscription to open its details page.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm and may offer a discounted renewal rate. Ignore this and proceed with cancellation.
- Confirm the cancellation by tapping again.
- You will receive an email confirmation from Apple. Your access will continue until the current billing period ends.
Pro tip: If you cancel mid-billing cycle (for example, on day 15 of a 30-day plan), you retain access until day 30. You will not be charged for the next period.
Cancel via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" then "Subscriptions."
- Locate Aurora Fun in your subscriptions list.
- Tap it once to see details.
- Select "Cancel subscription."
- Google will present a cancellation reason form. Choose any reason that applies; this feedback is optional.
- Tap "Cancel subscription" again to confirm.
- Google will send you a confirmation email. Your access ends when the current billing period expires.
Warning: Do not uninstall the app without cancelling the subscription first. Uninstalling does not stop recurring charges. Always cancel through the app store settings, not by deleting the app.
Cancel directly with aurora fun (website or support)
- Log into your Aurora Fun account on the app or website.
- Look for "Account," "Settings," or "Subscription" in the main menu.
- Navigate to your subscription or billing section.
- You should find an option to view active subscriptions or "Manage subscriptions."
- Select the subscription you wish to cancel.
- Tap or click "Cancel," "Unsubscribe," or similar wording.
- Confirm your cancellation request.
- Some services may ask for feedback. This step is usually optional.
- If no in-app cancellation option exists, contact Aurora Fun support directly using the corporate address listed at the end of this guide.
- Send a formal cancellation request by email or registered mail. Include your account email, subscription plan, and the date you wish to cancel.
- Request written confirmation of your cancellation within 7 days.
Pro tip: If you cannot locate a cancellation button in the app, take a screenshot of the account settings screen and email it to support along with your cancellation request. This creates a paper trail.
What happens after you cancel aurora fun
Cancellation does not mean instant access loss. Understanding what changes and what remains is crucial to avoiding confusion about your account status.
Your access after cancellation
When you cancel Aurora Fun, you retain access to all content and features until the end of your current billing cycle. If you cancelled on day 10 of a 30-day monthly plan, you can continue using the service until day 30 without interruption.
After your billing period ends, Aurora Fun will revoke your access. You can no longer log in, stream content, or use premium features. Any downloaded content may remain on your device, but you will not receive updates or new materials.
If you have multiple active subscriptions with Aurora Fun (for example, a weekly plan and a monthly plan simultaneously), you must cancel each one separately. Cancelling one does not affect the other.
Your account data and privacy after cancellation
Cancelling your subscription does not automatically delete your account, personal data, or payment information. Aurora Fun will likely retain your data according to their privacy policy and legal obligations.
If you wish to erase your personal information completely, request account deletion in writing to Aurora Fun's support address. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of your data, though the company may retain information for legal, regulatory, or fraud-prevention purposes for a limited period.
Will you receive a refund from aurora fun
Refunds are not guaranteed simply because you cancel, but your path to recovery depends on several factors: when you cancelled, which platform you used, and Aurora Fun's stated policy.
Refunds via apple app store or google play
If you subscribed through Apple or Google, you have a strong refund opportunity. Both app stores permit refund requests within 14 days of the initial purchase, regardless of Aurora Fun's own refund policy. This is your most reliable path to a refund.
- Open the App Store or Google Play app on your device.
- Navigate to your purchases or order history.
- Find the Aurora Fun charge you wish to refund.
- Tap or click the transaction to view its details.
- Select "Report a Problem" or "Request a Refund."
- Explain your reason (e.g., "subscription no longer needed" or "charged without consent").
- Submit your request.
- Apple and Google typically respond within 24 to 48 hours. Refunds appear in your original payment method within 3 to 5 business days.
Pro tip: If your first refund request is denied, you can appeal it immediately. Frame your second request around accidental subscription or non-use if your initial reason was vague.
Refunds directly from aurora fun
If you paid Aurora Fun directly (not through an app store), your refund depends on their published policy. Since no verified refund policy was publicly available during our research, contact their support team in writing and make your case based on Singapore consumer law.
Request a refund within 14 days of your subscription purchase, citing the Consumer Protection (Fair Trading) Act. Explain that you were not given adequate notice of cancellation difficulty or that the service did not match its description. Save all correspondence.
If Aurora Fun refuses, escalate to the Consumers Association of Singapore (CASE) at case.org.sg. CASE can pressure the company to refund if their refusal violates consumer protection standards.
Common cancellation mistakes to avoid
Many subscribers attempt to cancel but make critical errors that leave recurring charges active. Understanding these pitfalls protects you from wasted money.
Mistakes that don't actually cancel your subscription
Simply deleting the Aurora Fun app from your phone will not cancel your subscription or stop future charges. The app is only a gateway to access; your subscription lives on the company's servers and in their billing system. Uninstalling the app is like ignoring a bill notice-the debt remains active.
Changing your payment method, deactivating your credit card, or blocking Aurora Fun's payment attempts may cause charges to fail, but they do not formally cancel your subscription. Aurora Fun will keep trying to bill you, and repeated failed charges may damage your credit history or result in collection notices.
Logging out of your Aurora Fun account is not cancellation either. You must enter account settings, locate your subscription details, and explicitly select "Cancel" or send a written cancellation request.
Warning: If you notice that cancellation charges continue to appear on your statement after you believed you cancelled, contact your bank immediately. Request a chargeback for unauthorized recurring charges. This forces Aurora Fun to respond and strengthens your complaint to CASE.
Steps to confirm you have successfully cancelled
- Wait 24 to 48 hours after submitting your cancellation request through the app store or Aurora Fun.
- Check your email for a confirmation message from Apple, Google, or Aurora Fun.
- Return to your subscription settings in the app store or Aurora Fun account.
- Verify that the subscription no longer appears in your active subscriptions list, or that it shows a "Cancelled" status with an end date.
- Review your next billing date.
- Confirm that no charge is scheduled for the future. If a renewal date still appears, contact support immediately.
- Monitor your bank or payment method for the next 30 days.
- Ensure no unexpected Aurora Fun charges appear. If they do, take screenshots and report them to your bank and CASE.
Should you cancel aurora fun? key factors to consider
Deciding whether to cancel is personal, but Stopee helps you weigh the pros and cons so you can act with confidence.
Reasons to keep your subscription
If you actively use Aurora Fun's forecasting map or premium features, and the cost aligns with your budget, renewal may make sense. Annual plans offer better value per month than weekly subscriptions, so switching to annual billing reduces your overall cost if you plan to continue using the service long-term.
Strong reasons to cancel immediately
You should cancel if the service has not delivered on its promises, if the cost has become unaffordable, or if you discover unexpected auto-renewal terms you did not agree to. You should also cancel if you notice Aurora Fun charges appearing on your statement but cannot remember subscribing or authorising the charge.
Stopping a subscription you no longer use is the most direct way to reclaim control of your spending. Every dollar not spent on unused services is a dollar you can put toward priorities that matter.
How stopee helps you cancel with confidence
Stopee exists to simplify subscription cancellation for consumers across Singapore and beyond. We provide step-by-step guides, consumer rights information, and real service data so you never feel trapped by automatic renewals.
Our research for Aurora Fun revealed that cancellation methods vary depending on your subscription platform, and refund policies are not clearly published. Stopee bridges this gap by offering you proven pathways to cancellation and escalation routes if Aurora Fun resists.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. Visit Stopee.com today to explore guides for over 500 services, access consumer rights templates, and connect with escalation resources when you need them.
Contact address for aurora fun cancellation requests
If you cannot cancel through the app or in-app settings, send a formal written cancellation request to Aurora Fun's corporate office. Use registered mail or email to create a documented record of your request.
Primary cancellation mailing address
Aurora Fun (RedQ)
Corporate Head Office
[Note: Stopee recommends verifying the current office address on Aurora Fun's official website or app contact page before sending correspondence, as corporate addresses may change. Contact CASE or Stopee if you cannot locate verified contact details.]
In your letter, include your full name, account email, subscription plan, current billing cycle, and your requested cancellation date. State that you are formally requesting cancellation under the Consumer Protection (Fair Trading) Act of Singapore. Keep a copy for your records and request written confirmation within 7 business days.
If this address proves outdated or inactive, escalate directly to the Consumers Association of Singapore (CASE) at case.org.sg with copies of your cancellation attempts, and they will investigate on your behalf.
Your path forward
Cancelling Aurora Fun takes minutes if you follow the correct process for your subscription platform. Whether you subscribed via Apple, Google Play, or directly, you now have the precise steps, consumer protections, and refund levers needed to act with certainty.
Stopee is committed to ensuring you never feel powerless in front of recurring charges. If Aurora Fun resists your cancellation or continues charging after you have cancelled, document everything and escalate to CASE. You are protected by Singapore law, and these authorities exist to enforce your rights.
Take action today. Cancel Aurora Fun using the method that matches your subscription platform, confirm cancellation within 24 hours, and monitor your bank statement for the next cycle. Stopee will remain your resource if questions arise-visit stopee.com anytime for additional guides, consumer rights information, and escalation support.