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Cancel Axiom: The Right Way
How to cancel axiom in singapore: your step-by-step guide to stopping recurring charges
Why you might want to cancel axiom
Strength training and fitness memberships often promise results, but life changes. You might discover the program doesn't suit your fitness goals, your schedule has shifted, or you've found an alternative that works better for your body and budget. Whatever your reason, cancelling Axiom should be straightforward-and at Stopee, we make sure you understand every step before you take it.
Common reasons to cancel
You may want to cancel Axiom because the program feels too demanding, the recurring charges strain your budget, you've plateaued and need variety, or you prefer working with a different trainer. Others cancel because life circumstances-a job change, relocation, or injury-mean the subscription no longer fits. None of these reasons require justification; your decision to cancel is entirely yours.
What you should know before cancelling
In Singapore, digital content subscriptions like Axiom do not automatically qualify for a 14-day cooling-off period once you've accessed the service. This means understanding your refund rights ahead of time is critical. Stopee recommends reviewing the refund policy below and, if applicable, your billing cycle end date before you submit a cancellation request.
Axiom pricing and plans in singapore
Axiom offers tiered subscription options on both weekly and monthly billing cycles, with pricing listed in Singapore dollars (SGD).
Current plan options
Below is a breakdown of Axiom's publicly listed plans for the Singapore market. Confirm current pricing in the app or on the Axiom website, as promotions and rates may change.
| Plan name | Billing period | Price (SGD) | Best for |
|---|---|---|---|
| Premium Plan | Monthly | S$39.98 | Committed members wanting full features |
| Basic Plan | Monthly | S$39.98 | Members exploring the platform |
| Premium Plan | Weekly | S$14.98 | Short-term trial or flexible commitment |
| Basic Plan | Weekly | S$9.98 | Budget-conscious newcomers |
Subscription billing notes
Axiom operates on auto-renewing subscriptions, meaning your plan renews automatically at the end of each billing cycle unless you cancel beforehand. You are responsible for cancelling before your renewal date to stop future charges. Stopee emphasises that cancellation prevents future billing but does not refund unused time in your current paid period.
How to cancel axiom through your account
The easiest way to cancel Axiom is directly through your online account, where you control the process immediately without waiting for support replies.
Cancel via the axiom website
- Visit axiom.sg and log in with your email address and password.
- If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
- Navigate to your account settings or subscription management page.
- Look for a "Subscriptions," "Billing," or "Account" menu option in your profile area.
- Locate your active Axiom subscription in the list.
- The page should display your current plan, renewal date, and payment method.
- Select "Cancel subscription" or similar option next to your active plan.
- Axiom may ask you to confirm your reason for leaving; you can select a generic reason or leave feedback.
- Confirm the cancellation when prompted.
- You should receive an on-screen confirmation and a confirmation email within minutes.
- Verify the cancellation by returning to your subscription page.
- Your subscription status should now show "Cancelled" or "Active until [end date]."
Pro tip: Screenshot your confirmation email. If you're ever charged after cancellation, you'll have proof that you cancelled before the renewal date.
Cancel via the axiom mobile app
- Open the Axiom app on your iOS or Android device and log in.
- Tap the menu icon (usually three horizontal lines or your profile icon) in the bottom right or top left.
- Select "Account," "Settings," or "Subscription."
- Tap "Manage subscription" or "View billing."
- Select your active subscription and tap "Cancel."
- Confirm cancellation and save the confirmation message.
The mobile app cancellation process mirrors the website. Both methods stop future renewals immediately, though you retain access until your current billing cycle ends.
If you subscribed through the app store or google play
If you signed up for Axiom via Apple's App Store or Google Play Store, the platform handles your billing, and you must cancel there-not through Axiom itself.
Cancel your axiom subscription on apple app store
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find and tap "Axiom."
- Tap "Cancel subscription" or "Edit subscription."
- Confirm cancellation.
Warning: If you cancel within Axiom's app instead of the App Store, your App Store subscription may continue renewing. Always cancel on the platform where you subscribed.
Cancel your axiom subscription on google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right.
- Select "Manage subscriptions."
- Tap "Axiom."
- Tap "Cancel subscription."
- Follow any prompts to confirm cancellation.
Both the App Store and Google Play allow you to cancel a subscription before your next renewal date. Stopping the subscription on the platform prevents future charges while preserving access through your paid billing cycle's end date.
Contact axiom support to cancel
If you experience difficulty cancelling through your account or app, Axiom customer support can assist you directly.
How to reach axiom customer support
Axiom's support team can process cancellations on your behalf. Contact details should be available on axiom.sg or within the app settings area. When you reach out, provide your registered email address, full name, and account details to confirm your identity. Support-initiated cancellations work the same way as self-service cancellations: they stop future billing but preserve access until the current billing cycle concludes.
Expect a response within one to two business days. If Axiom is slow to respond, Stopee recommends following up with a second message that references your first request and includes your order details.
What happens immediately after you cancel axiom
Cancelling Axiom stops the recurring charge, but you retain full access to the platform and all features until your paid period expires.
Your access and account during the notice period
Once you cancel, Axiom typically allows you to use the service through the end of your current billing cycle. If you cancelled mid-cycle, you've already paid for that period, and the company will not prorate or refund the unused portion. Your login credentials remain active; you can download workouts, review progress, or export data before access ends.
What happens to your data
Your account and fitness data normally remain stored on Axiom's servers unless you request deletion. If you want to preserve workout history, progress photos, or performance metrics, download or screenshot them before access expires. To request permanent data deletion, contact Axiom support in writing; document this request in case you need proof later that you asked for removal.
Pro tip: Export or screenshot your progress and training history before your access ends. Once the account closes, retrieving old data becomes difficult or impossible.
Refund policy and your eligibility
In Singapore, digital fitness subscriptions are not automatically eligible for a 14-day cooling-off period once access has been granted. Axiom's refund policy is therefore restrictive, though exceptions do exist.
When axiom refunds charges
Axiom may refund your subscription if your request meets one of the following conditions:
- You request a refund within 30 days of your initial purchase (if you haven't used the service significantly).
- The service experiences unavailability exceeding 72 hours that prevents you from accessing content or features.
- You were charged due to a billing error or unauthorized transaction.
- Axiom discontinued features you specifically paid for.
If your refund request is approved, Axiom typically processes the credit within 5 to 10 business days to your original payment method.
When axiom does not issue refunds
Most cancellations fall outside refund eligibility. Axiom does not refund unused time in your active billing period if you cancel voluntarily. If you cancel mid-cycle, you forfeit the remainder of that month or week. This is why timing your cancellation carefully matters; cancelling on your renewal date means you've maximised your paid access.
Cancellations requested more than 30 days after purchase are treated as voluntary, and no refund applies under Axiom's standard terms.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital subscriptions. Stopee encourages you to understand these rights before engaging with support.
Key protections available to you
Under the Consumer Protection (Fair Trading) Act, the seller (Axiom) must not engage in unfair or deceptive practices. If Axiom charged you without clear consent, misrepresented features, or failed to disclose auto-renewal terms upfront, you have grounds to dispute the charge.
Additionally, the act entitles you to accurate information about subscription terms, cancellation methods, and refund eligibility before purchase. If Axiom's website or app made cancellation deliberately obscure or made false refund promises, that breaches consumer law.
How to escalate a dispute with axiom
If Axiom refuses to cancel your subscription or denies a refund you believe you're entitled to, take these steps:
- Send a formal written request (email is acceptable) to Axiom's support team, clearly stating your cancellation request or refund claim and the reason.
- Keep a copy of every email you send and receive.
- Allow 5 to 7 business days for Axiom to respond.
- If Axiom does not respond or refuses your request, contact the Consumers Association of Singapore (CASE).
- CASE offers free mediation and dispute resolution for consumer complaints.
- Visit case.org.sg or call their hotline for guidance.
- File a complaint with the Competition and Consumer Commission of Singapore (CCCS) if CASE mediation does not resolve the issue.
Stopee recommends keeping all correspondence in a dedicated folder. Screenshots of in-app subscriptions, confirmation emails, and payment statements strengthen your case if you need to escalate.
Common mistakes when cancelling axiom
Many people cancel Axiom but unknowingly make errors that result in continued charges or lost data. We understand how frustrating this can be, so let's walk through the pitfalls to avoid.
Mistake 1: cancelling through axiom's app when you subscribed via app store or google play
The most common error is cancelling within Axiom's own app if you initially signed up through Apple or Google. Axiom's app cancellation does not affect App Store or Google Play billing. You'll stop access within Axiom but the App Store or Google Play will continue charging you monthly. Always cancel on the platform where you originally subscribed.
Mistake 2: assuming cancellation refunds unused time
Axiom does not prorate refunds for unused days or weeks in your current billing period. If you cancel mid-cycle, that money is lost unless your situation qualifies for an exception (billing error, service outage, or purchase within 30 days). Plan your cancellation for your renewal date to avoid wasting prepaid access.
Mistake 3: not verifying cancellation in writing
If you cancel via phone or chat support, ask the agent to send you a confirmation email detailing the cancellation date and effective date. Without written proof, you have no evidence if Axiom charges you again after you thought you cancelled. Stopee strongly advises obtaining written confirmation every time.
Mistake 4: deleting the app thinking it cancels your subscription
Uninstalling Axiom from your phone does not cancel your subscription. The subscription exists independently of the app. You must explicitly cancel through the web account, the in-app settings, or by contacting support. Deleting the app only removes your access to that device; it does not touch your billing arrangement.
Mistake 5: ignoring renewal reminders
Axiom often sends renewal reminders via email. If you receive one and intended to cancel, act immediately. Missing the renewal date means you're charged for another cycle before you can cancel-and that charge may not be refundable.
Your cancellation checklist for axiom
Before you cancel, use this checklist to ensure nothing is overlooked and you're ready to leave.
| Task | Completed? | Notes |
|---|---|---|
| Note your subscription renewal date | ☐ | Cancel before this date to prevent a new charge. |
| Identify where you subscribed (web, App Store, or Google Play) | ☐ | You must cancel on the same platform. |
| Download or export your workout history and data | ☐ | Do this before access ends-recovery is hard afterward. |
| Log in and verify your current plan and billing date | ☐ | Confirm the details match what you expected. |
| Submit your cancellation request | ☐ | Use the self-service option if possible; it's fastest. |
| Screenshot or save your cancellation confirmation email | ☐ | Essential proof if disputes arise later. |
Contact information for axiom in singapore
If you need to reach Axiom directly for support or have questions, the following details may help:
Axiom's singapore location and support
Axiom (operating as R3 Fitness Pte Ltd) offers both boutique studio access and online subscription services. The company's web platform is axiom.sg. For customer support inquiries, account issues, or cancellation requests, visit the website and look for a "Contact us" or "Help" section, or check within the app settings for an email address or support form.
If you cannot locate support details within the app or website, Stopee recommends checking your confirmation email from when you first subscribed; it often lists a support email address or customer service phone number.
Deciding whether to cancel axiom: a summary
Cancelling a fitness subscription is a personal decision, and you deserve clarity on what happens next. If your reasons include cost, mismatched goals, or schedule conflicts, cancellation is straightforward once you know the rules. At Stopee, we've helped thousands of consumers cancel subscriptions, understand their rights, and recover unnecessary charges-and we're here to empower you to do the same with Axiom.
The key points to remember: cancel before your renewal date, use the platform where you subscribed, obtain written confirmation, and safeguard your data before access ends. Singapore's consumer protections back you up if Axiom refuses a legitimate refund or cancellation request. Stopee has walked thousands of consumers through exactly this scenario, and we're confident that following this guide will make your cancellation swift and stress-free. Visit Stopee.com for additional resources and support as you manage your subscriptions.