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Cancel Cerebral: The Right Way
How to cancel cerebral in singapore: step-by-step guide and your consumer rights
What cerebral is and why you might want to cancel
Cerebral is a subscription-based mental health platform that connects you with licensed clinicians for therapy, counselling, and medication management through an app or web portal. If you've decided the service no longer meets your needs, you deserve a straightforward cancellation process without confusion or hidden charges.
How cerebral works
You access Cerebral via iOS or Android apps, or through a web account on their website. The platform bills you on a recurring subscription basis, and your ability to manage cancellation depends entirely on which platform you used to purchase: the App Store, Google Play, or Cerebral's web portal directly.
Understanding where your subscription lives is your first step toward taking control. Many people stumble here, thinking that deleting the app or deactivating their account cancels the subscription-it does not.
Why cancellation matters now
Whether you've found a better therapist, your circumstances have changed, or you simply need a break from the service, cancelling promptly protects you from unexpected charges. At Stopee, we believe you should cancel with confidence, knowing exactly what happens next and where your money stands.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you important protections when purchasing services online or via app stores.
What the law protects you for
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to expect that services like Cerebral are provided with due care and skill, that they fit their description, and that the trader deals with you fairly and transparently. If Cerebral fails to deliver the service as promised, or if billing or cancellation becomes deliberately obstructed, you have grounds to escalate your complaint.
Additionally, the Act requires traders to clearly disclose their cancellation and refund terms before you commit. If Cerebral's terms are unclear or if you cannot cancel through the stated method, you may have a legal claim.
Escalation and support
If Cerebral refuses to cancel your subscription or disputes a refund claim, contact the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and traders at no cost and can compel companies to resolve issues fairly. Stopee recommends documenting all your cancellation attempts (screenshots, dates, times) before escalating to CASE.
How to cancel cerebral: step-by-step by platform
Your cancellation method depends on where you subscribed. Follow the exact steps for your platform to stop auto-renewal before your next billing date.
Cancel via app store (iOS)
If you subscribed through Apple's App Store on an iPhone or iPad, Apple manages your billing and cancellation directly.
- Open the Apple ID app on your iPhone or iPad and tap your profile icon in the top-right corner.
- If you do not see a profile icon, go to Settings > [Your Name] > Subscriptions instead.
- Tap Subscriptions and locate Cerebral in your active subscriptions list.
- If Cerebral does not appear, it may already be cancelled or you may have subscribed via a different platform.
- Tap Edit or the subscription entry and select Cancel Subscription at the bottom.
- Apple will ask you to confirm the cancellation; tap Confirm.
- You will see a confirmation message. Your access continues until the end of your current billing period.
- Pro tip: Cancel at least 24 hours before your next scheduled billing date to prevent the next charge. Check your most recent receipt in the App Store to confirm your billing date.
Cancel via google play (Android)
Android users who subscribed through Google Play manage cancellation in the Google Play app or web store.
- Open the Google Play app on your Android device and tap your profile icon in the top-right corner.
- Select Payments and subscriptions > Subscriptions.
- Scroll through your active subscriptions and tap Cerebral.
- If you do not see Cerebral, you may have subscribed through the web or via a different app store.
- Tap Cancel subscription and confirm your choice.
- Google will ask you to select a reason; this is optional but helps Google understand cancellation trends.
- You will receive a confirmation email. Your service remains active through the end of the current billing cycle.
- Warning: Do not assume the app has closed your subscription until you see the confirmation message. Some users click "Cancel" and accidentally return to the main menu without completing the step.
Cancel via cerebral's web account
If you subscribed directly through Cerebral's website or logged in via their web portal to manage billing, you cancel within your user account settings.
- Visit Cerebral's website and log in with your email and password.
- If you cannot remember your password, use the "Forgot Password" link to reset it.
- Navigate to your Account Settings or Billing Settings.
- Look for a menu item labeled Settings, Account, or Billing; the exact location varies by app design.
- Find your active subscription and select Cancel Subscription or similar option.
- Some platforms show a reason prompt; you can skip it or provide feedback.
- Confirm the cancellation. You will see a confirmation message on screen and receive an email confirmation.
- Pro tip: Cancel no later than the day before your next scheduled billing date. If you miss this window, contact Cerebral's support team immediately to request manual cancellation and a proactive refund.
Critical: do not rely on app deletion or account deactivation
A major pitfall is believing that deleting the Cerebral app or deactivating your account stops the subscription. It does not. Your subscription will continue to auto-renew and charge you, even if the app is gone.
You must explicitly cancel through the platform or account where you subscribed. Stopee has seen countless users waste money because they deleted the app but never cancelled the actual subscription.
What happens after you cancel
Cancellation stops future charges, but your current access and your data remain in place until the billing cycle ends.
Your access during the cancellation period
When you cancel, you retain full access to Cerebral-therapy sessions, your health records, messaging with clinicians-until the end of your paid billing period. No access is cut off immediately. This grace period gives you time to wrap up any ongoing treatment or download your records if needed.
After your current period expires, you lose access. Plan accordingly if you have upcoming sessions scheduled.
Billing and auto-renewal after cancellation
Cancellation halts all future auto-renewals and charges. However, it does not refund charges already incurred for the current billing period. To avoid an upcoming charge, you must cancel before your next billing date-not after.
Mark your billing date on a calendar. If you miss the deadline and are charged, see the refund section below.
Your data and account records
Cancelling your subscription does not erase your clinical data, therapy notes, or account history. Cerebral retains this data according to its privacy policy and legal obligations (typically 6-10 years for health records in Singapore).
If you want to delete your account entirely or request data deletion under Singapore's Personal Data Protection Act (PDPA), contact Cerebral's support team directly. This is a separate request from cancellation and may take 10-30 business days to process.
Refunds: what you should know
Cerebral's refund policy is strict, but Singapore law may override it under certain circumstances.
Cerebral's stated policy
Cerebral states that all purchases are final and non-refundable once paid, with limited exceptions at the company's discretion. This means that once your payment is processed, you are generally not entitled to a refund simply because you change your mind.
However, if Cerebral cancels a subscription on their own initiative due to service failure, payment issues, or policy violations, they will typically refund the current period's fee.
When you may have grounds for a refund
Under Singapore's Consumer Protection (Fair Trading) Act, you may have a refund claim if:
- Cerebral fails to deliver the service as advertised (e.g., no therapist is assigned, the app is non-functional).
- You cancel within a reasonable time due to a material fault and Cerebral refuses to repair or replace the service.
- Cerebral's cancellation process is deliberately obstructed or unclear, preventing you from cancelling as promised.
- You are charged after cancellation due to a system error or failure by Cerebral to process your cancellation request.
Pro tip: Keep screenshots of your cancellation confirmation, billing statements, and any support correspondence. If Cerebral disputes your cancellation or charges you again, this evidence is critical for disputing charges with your bank or escalating to CASE.
Disputing charges with your bank
If Cerebral charges you after you cancelled, or if you did not authorize a charge, you can dispute it with your bank or card provider. Most banks in Singapore allow you to dispute unauthorized or recurring charges within 60-90 days. Contact your bank's fraud or dispute team and provide your cancellation confirmation and the unauthorized charge receipts.
Pricing and plan details
Understanding what you are paying for helps you decide whether to cancel or adjust your plan.
Current cerebral pricing
Cerebral's pricing in Singapore is not publicly listed on their main website. Pricing depends on the type of care (therapy only, medication management, or combined), your plan duration, and any promotional offers.
Check your Cerebral account or your most recent receipt for your exact monthly or annual cost. Always confirm pricing on Cerebral's official website or app before renewing-do not rely on third-party estimates or outdated quotes.
| Service type | Typical frequency | Refundable? | Cancellation method |
|---|---|---|---|
| Therapy subscription | Monthly or annual | Non-refundable (unless service failure) | App Store, Google Play, or web account |
| Medication management | Monthly or annual | Non-refundable (unless service failure) | App Store, Google Play, or web account |
| Combined therapy + medication | Monthly or annual | Non-refundable (unless service failure) | App Store, Google Play, or web account |
Common mistakes to avoid when cancelling
Cancelling should be simple, but small errors can leave your subscription active and draining your account. You deserve a clean break, and these mistakes are entirely avoidable.
Mistake one: deleting the app without cancelling the subscription
This is the most common error. You download Cerebral, use it for a month, delete the app-and forget that the subscription is still active. Months later, you notice charges on your credit card statement.
Always cancel through the App Store, Google Play, or your Cerebral web account before deleting the app. Deletion does not cancel.
Mistake two: cancelling too late
Your next billing date arrives before you cancel, and you are charged. Apple, Google, and Cerebral all set hard cut-off times-usually 24 hours before renewal.
Mark your billing date in your phone's calendar and set a reminder for two days before. Do not wait until the last hour.
Mistake three: assuming the web account cancellation covers the app store subscription
If you subscribed via the App Store, cancelling within your Cerebral web account does not stop the App Store subscription. You must cancel where you subscribed.
Check your payment method on file. If it is Apple or Google, cancel there. If it is a credit card billed directly by Cerebral, cancel in your web account.
Mistake four: not confirming the cancellation
You click "Cancel," and the screen changes. Did it work? Check for a confirmation message or receipt. If you do not see one, the cancellation may not have gone through.
Take a screenshot of your confirmation and save the confirmation email. This is your proof if Cerebral charges you again.
Mistake five: cancelling without reviewing your billing date
You cancel on the 15th, but your billing date is the 10th. You have already been charged for the month, and cancellation only stops the next renewal. You miss the refund window.
Review your last receipt to confirm your exact billing date. Plan your cancellation accordingly.
Your cancellation checklist
Use this checklist to ensure you cancel correctly and avoid unexpected charges.
| Step | Action | Status |
|---|---|---|
| 1 | Check which platform you subscribed via (App Store, Google Play, or web) | [ ] Done |
| 2 | Confirm your next billing date from your last receipt or account settings | [ ] Done |
| 3 | Navigate to the correct cancellation page (Apple ID, Google Play, or Cerebral account) | [ ] Done |
| 4 | Select Cerebral from your subscriptions and click Cancel | [ ] Done |
| 5 | Take a screenshot of the cancellation confirmation | [ ] Done |
| 6 | Save the confirmation email and verify no charge occurs on your next billing date | [ ] Done |
Comparing your mental health options
If you are cancelling because Cerebral is not the right fit, you have alternatives in Singapore's mental health market.
| Service | Type | Pricing (SGD) | Cancellation ease |
|---|---|---|---|
| Cerebral | App-based therapy + medication | Varies (not public) | App Store, Google Play, web |
| Mindline | Chat-based counselling | From SGD 80/month | In-app settings |
| IMH (Institute of Mental Health) | Government clinic therapy | Subsidized by MOH | Call to de-register |
| Private psychiatrists | Direct consultation | SGD 200-400/session | No recurring charge |
Stopee recommends researching accreditation and therapist credentials before switching services. Mental health care is personal, and the right provider makes all the difference.
How stopee helps you cancel with confidence
Cancelling a subscription should never feel stressful or unclear. At Stopee, our mission is to simplify the cancellation process and empower you to take control of your subscriptions without confusion, delays, or unexpected charges.
We have helped thousands of consumers cancel services across all platforms and markets-including health apps like Cerebral. Our step-by-step guides, real-time support, and consumer rights resources ensure you know exactly what to expect before, during, and after cancellation.
If Cerebral refuses your cancellation request, disputes a refund claim, or continues to charge you after you cancel, Stopee provides templates, escalation pathways, and references to CASE and your bank's dispute process. You are never alone.
Visit Stopee today to confirm your cancellation is complete, track your refund status, and get support if anything goes wrong. Stopee has your back every step of the way.
Support and contact information
If your cancellation stalls or you encounter resistance from Cerebral, here is where to escalate.
Cerebral support
Contact Cerebral's customer support directly via your app or web account. Most platforms have an in-app Help or Support section. Explain that you have cancelled but are being charged again, or that the cancellation button is not working.
Keep records of all support correspondence. Response times vary, but Cerebral should acknowledge your request within 2-3 business days.
Your payment provider
If Cerebral continues to charge you after cancellation, dispute the charge with your bank or card issuer. Most Singapore banks (OCBC, DBS, UOB, etc.) allow online dispute filing within your mobile app or internet banking portal. Provide your cancellation confirmation and the unauthorized charges as evidence.
Consumers association of singapore (CASE)
If Cerebral refuses to cancel or resolve refund disputes, escalate to CASE. You can file a complaint online at case.org.sg or call 1800-611-1555. CASE mediates between you and Cerebral at no cost and has successfully resolved thousands of subscription disputes.
Provide CASE with your cancellation attempts, screenshots, correspondence, and the exact amounts charged. The process typically takes 4-8 weeks.
Personal data protection act (PDPA) enquiries
If Cerebral refuses to delete your data upon account closure, file a complaint with Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg. The PDPA gives you the right to request deletion of your personal information held by any organization.