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Cancel Cultivist: The Right Way
How to cancel cultivist and claim your refund in singapore
What is cultivist
Cultivist is a premium membership service designed for art enthusiasts who want priority access to museums, curated cultural experiences, exclusive talks and global art travel. You pay an annual membership fee upfront and gain entry to a network of partner institutions worldwide, plus member-only events and itineraries. Memberships are managed by Cultivist Ltd., and your benefits depend entirely on which plan you choose.
How cultivist membership works
When you join Cultivist, your membership renews automatically each year unless you cancel before the renewal date. Cultivist will send you renewal reminders, but the onus is on you to cancel proactively if you no longer want to continue. Your membership remains active and you keep full access to all benefits until the end of your paid term, even after you submit a cancellation request outside the 14-day cooling-off window.
If you joined through the Apple App Store or Google Play, your refund rights may differ slightly because those platforms have their own refund policies alongside Cultivist's terms.
Cultivist pricing and plans in singapore
Cultivist lists two main annual membership tiers with features tailored to different levels of engagement. Pricing is displayed in USD on their website; when you pay from Singapore, your bank or payment provider will convert to SGD at current exchange rates.
Membership plans and features
| Plan | Annual price (USD) | Key benefits | Best for |
|---|---|---|---|
| Enthusiast | $440 USD | App access, priority entry to 80+ museums, online talks, City Art Walks, curated itineraries, Private Hours events | Casual art lovers |
| The Club | $2,850 USD | All Enthusiast benefits plus exclusive events, artist dinners, private tours, art concierge service, global trips, expanded guest access | Serious collectors and frequent travellers |
At current exchange rates (approximately 1 USD = 1.35 SGD), the Enthusiast plan costs around $595 SGD annually, while The Club runs to roughly $3,845 SGD per year. Stopee recommends checking Cultivist's website directly for any current promotions or regional pricing adjustments before you commit to membership.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you important protections when purchasing services like Cultivist memberships online. Understanding these rights strengthens your position if you need to cancel or dispute a charge.
The 14-day cooling-off right
Cultivist honours a 14-day right of withdrawal globally, including for Singapore customers. This means if you cancel within 14 calendar days of purchasing your membership, you are entitled to a full refund of your annual fee, no questions asked. Refunds are issued back to your original payment method within 14 days of Cultivist receiving your cancellation notice.
Pro tip: Mark your purchase date clearly in your calendar and count 14 days forward. If you are unsure whether you fall within this window, submit your cancellation request anyway and state that you are exercising your right of withdrawal-Cultivist must honour this by law.
Refunds after the cooling-off period
Once the 14-day window closes, Cultivist's membership fees become non-refundable under their standard policy. However, if you discover a legitimate fault with the service (for example, you cannot access features you paid for, or the service is misrepresented), you may have grounds to claim under the Consumer Protection (Fair Trading) Act. Stopee recommends documenting any issues with screenshots and timestamps before you escalate.
If you purchased through Apple App Store or Google Play, you have a separate 15-day refund window with those platforms, which may offer more flexibility than Cultivist's direct refund policy.
Escalation and dispute rights
If Cultivist refuses a refund you believe you are entitled to, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation and can investigate unfair trading practices. Stopee has seen many consumers successfully resolve disputes through CASE when companies initially denied refunds they should have paid.
How to cancel cultivist: step-by-step guide
Cancellation at Cultivist is straightforward once you know which channel to use. You have three main options depending on how you purchased your membership.
Cancel via email (direct membership)
If you purchased your membership directly from Cultivist's website, use this method.
- Open your email client and compose a new message to membership.admin@thecultivist.com
- In the subject line, write: "Membership Cancellation Request" (or similar)
- In the message body, include:
- Your full name as it appears on your membership account
- Your registered email address
- Your membership plan (Enthusiast or The Club)
- A clear statement: "I wish to cancel my Cultivist membership effective immediately" (or state your preferred cancellation date)
- If you are within the 14-day cooling-off period, state: "I am exercising my right of withdrawal under the Consumer Protection (Fair Trading) Act"
- Send the email and await a response within 3-5 working days
- Cultivist will confirm cancellation and advise whether a refund applies
- If a refund is due, check your bank statement or original payment method within 14 days
Warning: Do not rely on phone calls or social media messages for cancellation. Email creates a written record that protects you if there is a dispute later. Stopee always recommends written cancellation for any subscription service.
Cancel an apple app store purchase
If you subscribed to Cultivist through the Apple App Store, Apple handles your refund, not Cultivist directly.
- On your iPhone or iPad, open the App Store app
- Tap your profile icon in the top right corner
- Select Subscriptions
- Find Cultivist in your active subscriptions list
- Tap Cultivist
- Tap Cancel subscription or Edit subscription (wording varies by iOS version)
- Follow the on-screen prompts and confirm cancellation
- Apple will immediately stop future renewals
- If you purchased within the last 15 days, tap Report a problem and request a refund; Apple reviews refund requests within 24-48 hours
If Apple denies your refund request and you believe you are entitled to one under the cooling-off right, contact Apple Support directly and escalate to ask for a manager review. You can also lodge a complaint with CASE if Apple refuses.
Cancel a google play purchase
If you joined Cultivist through Google Play, Google processes your refund.
- On your Android device, open Google Play
- Tap your profile icon and select Payments and subscriptions
- Select Subscriptions
- Find Cultivist and tap it
- Tap Cancel subscription
- Choose your reason and tap Continue
- Confirm cancellation
- Google will stop future charges immediately
- To request a refund, return to your purchase in Google Play, tap Report a problem, and select Request refund
Google's refund window is typically 15 days from purchase. If you are past that window, you will need to contact Cultivist directly via email (see above) to request a refund under the cooling-off right.
What happens after you cancel cultivist
It is natural to feel uncertain about what comes next. Here is exactly what to expect so there are no surprises.
Your membership access and timeline
Once you submit a cancellation request outside the 14-day cooling-off period, your membership does not end immediately. You retain full access to all member benefits (museum entry, events, app features) until the end of your current paid term. For example, if you are 6 months into your annual membership and you cancel, you keep your benefits for another 6 months; automatic renewal will be blocked after that.
This is a key point: Cultivist will not refund you for unused time after the 14-day window has closed, but you still get to use what you have already paid for.
Account data and records
Cultivist retains your account and payment records as required by Singapore law and their privacy policy. You will not automatically lose access to your account history. If you wish to request deletion of personal data or have other privacy concerns, email membership.admin@thecultivist.com and reference the Personal Data Protection Act (PDPA). Stopee recommends requesting confirmation in writing that any data deletion has been completed.
Your access to the Cultivist app will be disabled once your membership expires, but any records of your past bookings or events attended will remain with Cultivist unless you specifically request deletion.
Common mistakes to avoid when cancelling cultivist
Cancellation can feel stressful, especially if you are unsure of your rights or how the process works. Here are the pitfalls Stopee has seen most often-avoid them and your cancellation will be smooth.
Delaying past the 14-day window
The most costly mistake is waiting too long to cancel if you want a refund. The 14-day cooling-off period starts from the date you complete your purchase, not when you receive a confirmation email. Count your days carefully and submit your cancellation request well before day 14 expires. After day 14, you lose your right to a refund unless Cultivist agrees otherwise or there is a service fault.
Assuming a phone call counts as cancellation
Do not rely on calling Cultivist or chatting with them verbally-these conversations leave no written proof. Always cancel via email to membership.admin@thecultivist.com so you have a timestamped record. If Cultivist later claims they never received your cancellation, you can forward your email as evidence.
Forgetting to cancel the auto-renewal
If you are cancelling a platform purchase (Apple or Google), do not assume that asking Cultivist customer service to cancel will stop the auto-renewal. You must cancel the subscription directly through the app store so that the platform stops charging you. Stopee recommends doing both: email Cultivist to cancel the membership and also cancel the auto-renewal in your app store account.
Not checking your bank statement after cancellation
After you cancel, verify that no new charges appear on your next billing date. If Cultivist or the app store charges you again after you submitted a valid cancellation request, contact them immediately and demand a reversal. Dispute the charge with your bank within 60 days if the merchant refuses to refund it.
Your cancellation checklist
Use this checklist to ensure you have completed every step correctly and protected yourself throughout the process.
| Task | Completed | Notes |
|---|---|---|
| Confirm your membership purchase date and count 14 days forward | ☐ | If within 14 days, you qualify for a full refund |
| Send cancellation email to membership.admin@thecultivist.com | ☐ | Include your name, email, plan name, and clear cancellation statement |
| If Apple or Google purchase, also cancel via the app store | ☐ | Do this even if you email Cultivist |
| Keep a copy of your cancellation email and any receipts | ☐ | You may need these as proof later |
| Wait 3-5 working days for Cultivist's response | ☐ | If no response, follow up with a second email |
| Check your bank statement for a refund (if eligible) within 14 days | ☐ | Refunds return to your original payment method |
| Verify no new charges appear on your next billing date | ☐ | Set a reminder 1 week before your old renewal date |
Should you cancel cultivist or try to keep it
Before you commit to cancellation, pause and think about whether you are truly done with the service or just frustrated temporarily.
Strong reasons to cancel
Cancel Cultivist if you rarely use the museum access or events, the annual cost no longer fits your budget, you have moved away from areas where partner museums are located, or you find the app features disappointing. You should also cancel if you purchased within 14 days and have decided it is simply not worth the upfront fee.
Reasons to keep it (at least for now)
If you are within your paid term and you cancel outside the 14-day window, you will not receive a refund; you will simply lose the ability to renew. If you think you might travel to a major city with partner museums in the next few months, keeping your membership active through the end of your term may deliver more value than cancelling now. Stopee suggests waiting until your renewal date approaches, so you can make a fresh decision with current information.
If you need help: escalation and contact information
Cultivist does not operate a physical office in Singapore for in-person cancellations. All cancellations and customer service are handled digitally through email or the app store platforms.
Primary contact for cancellation
Email: membership.admin@thecultivist.com
This is the only official email address Cultivist provides for membership cancellations and disputes. Response times are typically 3-5 working days. If you do not hear back within a week, send a follow-up email with "URGENT: Cancellation Follow-up" in the subject line.
Escalation if cultivist refuses your refund
If Cultivist denies a refund you believe you are entitled to under the Consumer Protection (Fair Trading) Act or the 14-day cooling-off right, lodge a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer authority and offers free mediation.
Consumers Association of Singapore:
Phone: +65 6100 0315
Email: enquiry@case.org.sg
Website: case.org.sg
CASE will investigate your complaint and contact Cultivist on your behalf. If Cultivist breached consumer law, CASE can compel them to refund you or reverse unauthorized charges. Stopee recommends gathering all email correspondence, payment receipts, and screenshots of the service features you paid for before you contact CASE.
Your data rights
Under the Personal Data Protection Act (PDPA), you have the right to request what personal data Cultivist holds about you and to request deletion. Email membership.admin@thecultivist.com with the subject "PDPA Data Access Request" or "PDPA Data Deletion Request" and include your full name and registered email. Cultivist must respond within 30 days. If they refuse or delay unreasonably, you can file a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.
Why stopee matters for your cancellation journey
Navigating subscription cancellations-especially international services like Cultivist-can feel overwhelming, but you are not alone. Stopee has helped thousands of Singapore consumers cancel memberships, reclaim refunds, and understand their consumer rights. Our guides cover every major subscription service, and we make the steps crystal clear so you do not waste time or lose money to auto-renewals.
Whether you are cancelling Cultivist today or protecting yourself against surprise charges tomorrow, Stopee is your free, independent guide to cancellation and consumer empowerment. Visit stopee.com to explore guides for hundreds of services and arm yourself with the knowledge you need to stay in control of your subscriptions.