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Cancel Elevatevpn: Step-by-Step Guide
How to cancel ElevateVPN in singapore: your complete guide to stopping auto-renewal
What ElevateVPN is and why singaporeans use it
ElevateVPN is a subscription-based virtual private network service that encrypts your internet traffic and masks your location while you browse online. The service runs on mobile devices and web platforms, offering users in Singapore a way to enhance their online privacy and security through a subscription model.
You access ElevateVPN through app stores or in-app purchases, depending on your device. Location-specific features and pricing may vary by platform and region, so the cost you see in the Singapore app will differ from prices listed elsewhere online.
How ElevateVPN works in singapore
The service operates globally, and Singaporean users can download it from the Apple App Store or Google Play Store. Once you subscribe, you gain access to encrypted browsing, IP masking, and other privacy tools. Your subscription auto-renews on a regular billing cycle unless you actively cancel it.
Why you might want to cancel
You may decide to cancel ElevateVPN for several reasons: the service doesn't meet your privacy needs, you've found a better alternative, you're cutting subscription costs, or you simply no longer use it. Whatever your reason, Stopee is here to walk you through the cancellation process so you avoid unexpected charges.
ElevateVPN pricing in singapore
ElevateVPN does not publish a publicly available price list in Singapore Dollars on its website. Your most reliable source for current SGD pricing is the app itself.
Where to find accurate SGD prices
Open the ElevateVPN app on your device and tap the "Upgrade" or pricing section. This in-app display shows the exact cost you will pay in SGD, including any platform fees and local taxes. Do not rely on third-party websites or screenshots for Singapore pricing, as rates change frequently and vary by billing cycle (monthly, quarterly, or annual).
| Billing cycle | Typical cost range (approx.) | Auto-renewal | Best for |
|---|---|---|---|
| Monthly | SGD $5-15 | Every month | Testing the service |
| Quarterly | SGD $12-35 | Every 3 months | Moderate users |
| Annual | SGD $40-120 | Every 12 months | Best value per month |
Pro tip: Check your app store purchase history to see exactly what you paid last time and when your next renewal is due. This helps you time your cancellation before the charge hits your account.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, though digital services like VPN subscriptions sit in a grey area of the law.
What consumer protection laws cover
The Consumer Protection (Fair Trading) Act prohibits misleading or deceptive conduct by traders. If ElevateVPN has misrepresented its service (for example, claiming to unblock content it cannot, or hiding auto-renewal terms in fine print), you may have grounds to dispute a charge or request a refund. However, the Act typically does not guarantee automatic refunds for unused subscriptions simply because you changed your mind.
When you might have a legal claim
Your statutory consumer rights may apply if: you were not clearly informed about auto-renewal before you subscribed, the service is defective and does not work as advertised, or the billing terms were buried or unclear. If ElevateVPN refuses to refund you despite a genuine breach of contract or misleading terms, you can escalate to the Consumers Association of Singapore (CASE) or contact the Singapore Police Force's e-Cybersecurity Division for fraud concerns.
Stopee recommends keeping screenshots of the terms you saw when you subscribed, your purchase receipts, and any communication with ElevateVPN support. These documents strengthen your case if you need to dispute a charge with your bank or escalate to CASE.
How to cancel ElevateVPN: step-by-step by platform
Your cancellation method depends on where you bought your subscription. Most Singaporean users subscribe through the Apple App Store, Google Play Store, or directly via the ElevateVPN app using a card or in-app payment method. Stopee will walk you through each platform so you cancel correctly the first time.
Cancel ElevateVPN via apple app store
If you subscribed through the Apple App Store (iPhone or iPad), you must cancel your subscription through Apple's system, not inside the ElevateVPN app.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap ElevateVPN (or Elevate - the name may vary).
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation. A pop-up will ask if you want to keep your subscription; select Confirm Cancellation.
What happens next: Apple will stop charging you after your current billing cycle ends. You retain full access to ElevateVPN until that date. After the cycle ends, your account reverts to any free tier or loses access.
Warning: Do not delete the ElevateVPN app thinking it cancels your subscription. Deleting the app does nothing to stop auto-renewal through the App Store. You must follow the steps above.
Cancel ElevateVPN via google play store
If you subscribed on an Android device through Google Play, cancel your subscription directly in the Google Play app.
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap ElevateVPN or Elevate.
- Tap Cancel subscription at the bottom.
- Follow the on-screen prompts to confirm your cancellation.
What happens next: Google will stop charging you at the end of your current billing period. You keep your service active until that date.
Cancel ElevateVPN via web or stripe (direct payment)
If you purchased directly through the ElevateVPN app using a Stripe-powered payment method (debit or credit card), cancel your subscription inside the app.
- Open the ElevateVPN app.
- Tap the Me or Account tab at the bottom (usually a person icon).
- Select Settings.
- Look for Account Status, Subscription, or Billing.
- Tap Cancel service or Cancel subscription.
- Follow the on-screen prompts. The app will ask for a reason and may offer discounts; ignore these unless you want to stay subscribed.
- Confirm your cancellation. You will receive an email confirmation shortly.
What happens next: The app will stop charging your card at the end of your current billing cycle. You remain connected until that date arrives.
Pro tip: If you subscribed through a third party (such as a reseller or a phone provider bundle), contact that organisation to cancel. App Store and Google Play always take priority, so if you are unsure which method you used, check your credit card statement or your email for the most recent receipt.
What happens after you cancel ElevateVPN
Cancelling your subscription triggers several changes to your account and access. Understanding what happens next helps you avoid surprises and stay connected to your VPN if you need it during the wind-down period.
Your access and service after cancellation
After you cancel, you retain full access to all ElevateVPN features until the end of your current billing cycle. If your billing cycle is monthly and you cancel on the 15th of the month, you stay connected until the end of that month. Once the billing date passes, your account either reverts to a free tier (if ElevateVPN offers one) or loses access entirely, depending on the subscription terms you agreed to.
Your personal data, profile settings, and browsing logs remain stored by ElevateVPN after cancellation. Cancelling your subscription does not delete your account automatically.
Stopping auto-renewal and future charges
Cancellation immediately stops auto-renewal. Your card will not be charged when your next billing cycle arrives. However, if you subscribed through multiple platforms (for example, both Apple and Google Play), you must cancel each subscription separately. If you only cancel your Apple subscription but forget to cancel your Google Play subscription, you will still be charged through Google.
Pro tip: After cancelling, set a calendar reminder for the day after your billing cycle ends. Log back into your account and verify that your access has ended and you have not been charged. This catches any errors quickly.
ElevateVPN's refund policy explained
ElevateVPN's official policy states that purchases are generally final and non-refundable. Refunds are granted only at the company's sole discretion, which means you cannot simply request your money back if you change your mind.
When you might get a refund
You have a stronger case for a refund if: the service was billed in error (for example, you were charged twice in one day), the service is defective and does not work at all, or you were misled about the auto-renewal terms. If the service simply does not meet your expectations, ElevateVPN is unlikely to refund you.
How to request a refund from ElevateVPN
- Gather your receipt. Find your most recent purchase receipt in your email or in your app store account.
- Document the problem. Write down the date the charge occurred, how much you were charged, and why you believe a refund is warranted (e.g., "Service was down for 48 hours" or "I was charged twice").
- Contact ElevateVPN support. Look for a contact link inside the app (usually in Settings or Help). Send a support ticket with your receipt and explanation.
- Wait for a response. ElevateVPN typically replies within 3-7 business days. Be polite but firm; explain that the charge was unauthorized or the service failed.
Refunds for app store purchases
If you bought your subscription through Apple or Google Play, you can also request a refund directly from those platforms. Many users find success here because Apple and Google have consumer-friendly refund policies.
- Apple App Store refunds: Go to reportaproblem.apple.com, find your ElevateVPN charge, and select "Report a Problem." Request a refund and explain why. Apple typically responds within 24-48 hours.
- Google Play refunds: Open Google Play, go to Payments and subscriptions > Subscriptions, tap ElevateVPN, then tap "Report a problem." Google allows refunds within 48 hours of purchase for most cases.
Stopee advises requesting a refund through your app store first. These platforms are more responsive than ElevateVPN directly, and you have stronger consumer protections under their policies.
Common mistakes when cancelling ElevateVPN
We know cancellation can feel stressful, especially when money is on the line. These mistakes are easy to make, but they are also easy to avoid if you know what to watch for.
Deleting the app instead of cancelling your subscription
The biggest mistake: deleting ElevateVPN from your phone thinking it stops the subscription. It does not. Deleting the app leaves your subscription active and your card will still be charged. You must cancel through Settings (Apple), Google Play, or the ElevateVPN app itself, depending on where you bought it.
Cancelling only one subscription when you have multiple
If you subscribed to ElevateVPN on both your iPhone (via Apple) and your Android phone (via Google Play), you now have two separate subscriptions. Cancelling one does nothing to the other. You must cancel each subscription on each platform separately.
Cancelling too late in the billing cycle
If you wait until after your renewal date, your card has already been charged. Cancelling on the 31st when your renewal happens on the 1st means you just paid for another cycle. Check your app store billing schedule and cancel at least two days before your next renewal date.
Pro tip: Most app stores show your renewal date clearly in the subscription details. Mark it on your calendar so you cancel early enough.
Not saving your receipt or cancellation confirmation
After you cancel, take a screenshot or forward the confirmation email to yourself. If ElevateVPN charges you again by mistake (it happens), you will have proof of your cancellation request. This is vital if you need to dispute the charge with your bank or escalate to Stopee for advice.
Your cancellation checklist
Use this checklist to ensure you have cancelled correctly and will not face surprise charges.
| Task | Completed | Notes |
|---|---|---|
| Identified where you subscribed (Apple, Google, or web) | Check your receipt email | |
| Located your renewal date | Found in Settings or app store subscription details | |
| Cancelled via the correct platform | Apple, Google Play, or ElevateVPN app | |
| Received cancellation confirmation | Do not skip this | |
| Saved screenshot of cancellation confirmation | For proof if disputes arise | |
| Set reminder to verify access ended after billing date | Check 24 hours after renewal date passes |
Customer reviews and ratings for ElevateVPN
ElevateVPN maintains a 4.5 out of 5-star rating across app stores, with users generally praising its ease of use and privacy features. However, some Singaporean users report that the app occasionally disconnects or runs slowly on older devices. A few reviewers mention difficulties reaching customer support for refund requests.
If you are on the fence about cancelling, read recent app store reviews to see whether other users are experiencing the same issues you face. If the app's problems are widespread, you are not alone in wanting to cancel.
How stopee can help you stay in control
Cancelling a subscription should be simple, but companies often make it deliberately difficult to keep you locked in. Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid hidden charges, and recover refunds they were not even aware they could claim.
When you feel stuck or unsure whether you have cancelled correctly, visit Stopee.com. We provide step-by-step cancellation guides for over 1,000 services, including ElevateVPN. Our guides are updated regularly to reflect the latest app store policies and cancellation procedures in Singapore.
If ElevateVPN refuses to honour your cancellation request or continues to charge you after you have cancelled, Stopee offers escalation templates and advice on how to dispute the charge with your bank or report the company to CASE. You are not powerless: you have consumer rights, and Stopee is here to help you exercise them.
Save this guide, bookmark Stopee.com, and share it with friends. When you cancel today, you take back control of your money and your online experience.
Contact information and next steps
If you have cancelled ElevateVPN and still have questions, here are your options:
- ElevateVPN support: Open the ElevateVPN app and tap Help or Support (usually in Settings). Send a ticket with your account email and receipt.
- Apple App Store support: Visit reportaproblem.apple.com to report a billing issue or request a refund.
- Google Play support: Open the Google Play app, go to Help & Feedback, and select your issue from the menu.
- Consumers Association of Singapore (CASE): If ElevateVPN refuses your refund request or you suspect unfair practices, contact CASE at 6100 0315 or visit case.org.sg. CASE is Singapore's leading consumer authority and can investigate complaints for you.
- Stopee.com: Visit Stopee for escalation advice, refund templates, and cancellation guides for thousands of other services. Stopee has helped thousands of consumers like you take control of their subscriptions and reclaim their money.
You have cancelled ElevateVPN. You are now protected from auto-renewal charges. Stopee wishes you smooth sailing ahead.
Written by Nadia Abdullah
Private Law Graduate · 3 years experience
My honours thesis looked at how standard-form contracts shift termination risk onto consumers. I write here to turn that academic work into something practical: what your contract really lets you do, and which clauses won't survive scrutiny.