Manage Faphouse

How to cancel faphouse and protect your billing in singapore

What is faphouse and why you might cancel

Faphouse is an adult content subscription platform where creators share exclusive videos, photos and live streams with paying subscribers. You can subscribe to individual creators or purchase platform plans, with billing handled directly by Faphouse, Apple, Google or third-party payment processors. Prices are shown in USD on the website, though you may be charged in SGD at checkout depending on your payment method and location.

Common reasons to cancel

You might decide to cancel because you no longer use the service, want to reduce spending, or prefer to explore other platforms. Some subscribers cancel after completing a trial period or realising the content doesn't match their expectations. Others stop their subscription when they notice unexpected recurring charges or want to regain control over their billing. Whatever your reason, cancelling should be straightforward, and Stopee is here to guide you through every step.

The challenge with faphouse cancellation

Cancelling Faphouse can be confusing because the process depends entirely on which payment method you used. If you subscribed through Apple App Store or Google Play, you cannot cancel through Faphouse itself; you must cancel via your device settings. If a third-party processor handles your billing (such as Epoch, Centrobill or Crownbill), you need to contact that processor directly. Direct subscriptions require you to access your Faphouse account settings or submit a formal cancellation request. This fragmented approach means many users don't know where to start, which is exactly why Stopee has created this comprehensive guide.

Pricing and billing structure to understand before you cancel

Understanding Faphouse pricing helps you anticipate charges and confirms what you're cancelling.

Prices shown in USD on the official Faphouse pricing page are converted to SGD at your bank's exchange rate at the time of payment. Check your last receipt to confirm the exact amount you were charged so you know exactly what you're cancelling.

Your consumer rights under singapore law

As a consumer in Singapore, you have important protections that apply even to digital subscriptions like Faphouse.

Consumer protection (Fair trading) act and cooling-off rights

Singapore's Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period for distance contracts (including online purchases). This means you can cancel and request a refund within 14 days of subscribing without providing a reason, provided you have not yet fully consumed the digital content. For trial subscriptions or monthly plans you purchased more than 14 days ago, this right no longer applies, but you are still entitled to accurate billing and no unauthorized charges.

Pro tip: If you subscribed within the last 14 days and have not consumed significant content, you can invoke your cooling-off right and request a refund directly from Faphouse or your payment processor, even if their terms claim no refunds. Stopee recommends keeping a clear record of your subscription date to prove your eligibility.

Protection against unauthorized or recurring charges

If Faphouse continues to bill you after you cancel, or charges you without clear consent, you have the right to dispute the charges through your bank. Singapore's Payment Systems Act requires payment processors to act on chargeback requests fairly. You can also report violations to the Consumers Association of Singapore (CASE) for mediation.

Warning: Do not ignore unexpected charges. Contact your bank or card issuer immediately if you notice unauthorised or recurring payments after you believed you had cancelled.

How to cancel faphouse based on your payment method

The cancellation process depends entirely on how you paid. Stopee breaks down each pathway so you know exactly which steps apply to you.

Cancel if you subscribed via apple app store

Apple handles all App Store subscriptions, so Faphouse cannot cancel for you. You must cancel through your Apple ID settings.

1. On your iPhone, iPad or Mac, open the Settings app (or System Settings on Mac).
   • On Mac, click your Apple ID profile icon in the top-left corner instead.
2. Tap or click your Apple ID profile at the top (on iOS, this appears under your name; on Mac, this is your account name).
3. Select Subscriptions.
4. Find Faphouse in the list of active subscriptions.
5. Tap or click on the Faphouse subscription.
6. Tap or click Cancel subscription.
   • Apple may offer you a discount or free period to keep the subscription. You can decline and proceed with cancellation.
7. Confirm your cancellation choice.
8. Screenshot the cancellation confirmation page showing the date and status as "Cancelled" for your records.

Pro tip: Apple shows your cancellation effective date clearly. Access ends at the end of the current billing period unless you cancelled before renewal. You retain access until that date even though the subscription is marked cancelled.

Cancel if you subscribed via google play

Google Play subscriptions are managed through your Google account, not Faphouse. You must cancel directly in the Play Store.

1. On your Android device, open the Google Play Store app.
2. Tap the profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Faphouse.
6. Tap Cancel subscription.
7. Follow the on-screen prompts and confirm cancellation.
   • Google may display cancellation reasons or retention offers. You can skip these and proceed with cancellation.
8. Take a screenshot of the cancellation confirmation showing the date and status.

You will receive a confirmation email from Google confirming the cancellation. Your access continues until the end of the current billing cycle.

Cancel if a third-party processor handles your billing

If your payment was processed by Epoch, Centrobill, Crownbill or another billing partner, you must contact that processor directly to stop renewals. Faphouse relies on these processors and cannot force a cancellation on their systems.

1. Identify your payment processor by reviewing your bank or card statement for the company name shown in the transaction (e.g., "Epoch", "Centrobill").
2. Visit the processor's website or search "[Processor name] customer support".
3. Log in to the processor's customer portal using your email and password.
   • If you do not have login credentials, look for a "Forgot password" or "First time login" link.
4. Navigate to your subscriptions or billing section and find the Faphouse subscription.
5. Select the option to cancel or stop recurring billing.
6. Screenshot the cancellation confirmation with the date and reference number.
7. If you cannot access the portal, email the processor's support team directly.
   • Use a subject line like: "Cancel Faphouse subscription - [Your Account Email]".
   • Include your account email, the subscription name (Faphouse), and request immediate cancellation.
   • Keep a copy of the email for your records.

Warning: Some third-party processors are slow to process cancellations. If you do not receive confirmation within 48 hours, follow up by email or contact your bank to monitor for unauthorised charges.

Cancel if you purchased directly on faphouse

If you subscribed directly on the Faphouse website without using Apple, Google or a third-party processor, you can cancel through your account settings or via formal cancellation notice.

1. Log in to your Faphouse account on the website.
2. Navigate to Account Settings or Billing.
3. Look for a Subscriptions, Manage Subscriptions or Cancel Subscription option.
4. Click to cancel and follow any on-screen prompts.
   • Faphouse may ask for cancellation reasons. You can leave this blank or skip it.
5. Confirm cancellation and screenshot the confirmation page.
6. If no cancellation option appears in your account, submit a cancellation request via Faphouse support.
   • Use the contact form on the website and clearly state: "I request immediate cancellation of my Faphouse subscription effective today."
   • Include your registered email address and account username.

Pro tip: For added legal protection, you can also send a dated, signed cancellation letter by post to Faphouse's registered business address. This creates a timestamped paper record that is harder for the company to dispute. See the address details at the end of this guide.

What happens after you cancel

Cancellation does not happen instantly, and your account data follows specific rules.

Access after cancellation

When you cancel, the automatic renewal stops, but you retain access to content until the end of your paid period. If you paid for monthly access on the 15th, you stay subscribed until the 15th of the next month. Once that date passes, your access ends and you can no longer view paid content. Trial periods end similarly: if you cancel during a 7-day trial, access stops at the end of day 7.

Your account and archived content

Cancelling a subscription does not automatically delete your Faphouse account, saved bookmarks, or download history. Your account remains dormant unless you delete it manually. If you want to erase all account data, search your account settings for a Delete Account option, or request account deletion through support. Keep copies of any receipts, cancellation confirmations or support correspondence in case you need to dispute future charges.

Refund eligibility and how to request one

Refunds from Faphouse are limited, but you have options depending on your situation and when you subscribed.

Faphouse's refund policy

Faphouse's published terms state that refunds are generally not available once payment is processed. No publicly advertised 14-day cooling-off or money-back guarantee appears on their pricing pages. This means most charges are considered final. However, your legal rights may override their policy in certain circumstances, which Stopee explains below.

When you can request a refund

You can pursue a refund in these situations:

• Within 14 days of subscribing: If you subscribed fewer than 14 days ago and have not consumed substantial content, you can invoke your cooling-off right under Singapore's Consumer Protection (Fair Trading) Act. Contact Faphouse or your payment processor in writing and request a full refund. Keep copies of your request and any response.
• Unauthorized or duplicate charges: If Faphouse or your payment processor charged you multiple times for the same subscription, or billed you without clear consent, you can dispute the charge through your bank. File a chargeback claim and provide evidence (screenshots of your account showing one subscription, confirmation of cancellation attempts, etc.).
• Apple or Google billing issues: If you subscribed via Apple App Store or Google Play, you can request a refund directly from Apple or Google within 48 hours of purchase through their official refund processes. Both platforms have customer support channels for refund requests.
• Billing errors: If you were charged the wrong amount or charged after you confirmed cancellation, contact your payment processor immediately. Provide evidence of the error and your cancellation request.

Pro tip: When requesting a refund, always send your request in writing (email or formal letter) and include: your account email, the date you subscribed, the amount charged, and a clear explanation of why you deserve the refund. This creates a paper trail that protects you if the company refuses or if you escalate to your bank or CASE.

Common mistakes that prevent successful cancellation

Many subscribers cancel one payment method but miss another, or delay cancellation thinking they can address it later. Here are the pitfalls Stopee sees repeatedly.

Not cancelling the right payment method

If you have multiple payment methods or subscribed through both Apple and the Faphouse website, you must cancel both separately. Cancelling your Faphouse account does not cancel an Apple subscription; cancelling an Apple subscription does not stop direct billing from Faphouse. Check all your subscriptions across all platforms and cancel each one individually.

Forgetting to screenshot the cancellation confirmation

Without a screenshot showing the date, time and cancellation status, you have no proof you cancelled. If a charge appears after you thought you cancelled, the company will claim you never requested cancellation. Always screenshot the confirmation page before closing the browser or app.

Cancelling a subscription but not the account

Stopping a subscription does not delete your account or saved payment method. Some users cancel their subscription, assume their account is gone, and then get surprised by a new charge when Faphouse auto-reactivates the subscription using the old payment method. After cancelling, log back in and verify the subscription status shows "Cancelled" or "Inactive".

Ignoring post-cancellation charges

If a charge appears after you cancelled, act immediately. Contact your bank or payment processor within 30 days to dispute the charge. After 30 days, you may lose your right to dispute. Do not assume the charge will resolve on its own.

Checklist for safe cancellation

Use this checklist to confirm you have completed every step and protected yourself.

Cancellation address and formal notice option

If you want to create a formal, timestamped record of your cancellation request, you can send a certified letter to Faphouse's registered business address. This approach is especially useful if you have had previous billing disputes or need strong evidence for a refund claim.

Faphouse registered address for formal cancellation notice

Send your cancellation letter to:

Faphouse
Spyrou Kyprianou 79
3011 Limassol
Cyprus

Use a postal service that provides proof of delivery (such as registered mail or a tracked courier). Your letter should include:

• Your full name and registered email address
• The date of the letter (clearly written)
• Your account username or subscriber ID (if known)
• A clear statement: "I hereby request immediate cancellation of my Faphouse subscription, effective today. No further charges should be applied to my account."
• Your signature
• A copy of your most recent payment receipt or invoice

Pro tip: Keep the tracking number and proof of delivery. Even though Faphouse is based in Cyprus, sending a formal notice to their registered address creates legally admissible evidence that you notified them of cancellation. If a charge appears after the letter's delivery date, your bank will side with you in a dispute.

What stopee has learned about cancelling faphouse

Cancelling Faphouse is straightforward once you know which payment method you used, but the company's multi-channel billing model means many users cancel in the wrong place or miss a secondary subscription. The most common outcome is that cancellation succeeds, but users fail to document it, leaving themselves vulnerable to future charges they cannot dispute. Your protection depends on three things: cancelling the correct payment method, taking screenshots, and monitoring your account for 60 days afterward.

Singapore's Consumer Protection (Fair Trading) Act gives you the right to a 14-day refund if you subscribed recently and have not consumed substantial content. Use this right if it applies to you. If you cancel outside the 14-day window, refunds depend on proving unauthorized charges or billing errors, which requires evidence.

Stopee has helped thousands of consumers cancel streaming and subscription services across dozens of platforms. We know the patterns, the traps, and the payment processors that drag their feet. This guide reflects real-world experience, not the company's marketing. Follow the steps above exactly as written for your payment method, take screenshots, keep records, and contact us if you encounter resistance. Your right to cancel is absolute; your proof of cancellation is your responsibility. Stopee is here to help you get it right the first time.