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Cancel Glowfun: The Right Way
How to cancel glowfun: step-by-step guide for singapore users
What is glowfun and why you might want to cancel
Glowfun is a digital wellness platform that delivers guided light therapy sessions and relaxation content through mobile apps and web access. You pay a recurring subscription fee to unlock premium features and downloadable sessions for at-home use.
If you've decided Glowfun no longer fits your wellness routine or budget, cancelling is straightforward-but the process depends on where you subscribed. At Stopee, we help you understand every step so you cancel without stress or surprise charges.
Core features and how billing works
Glowfun's main offering includes customizable light therapy programs, guided relaxation sessions, and content you can download for offline use. The service operates on tiered subscription plans with auto-renewal enabled by default.
Subscription charges recur automatically at the end of each billing cycle unless you cancel beforehand. Prices and available features vary by platform and region, so check the official Glowfun app or website for your current plan details.
When cancellation makes sense
You should cancel Glowfun if the subscription no longer delivers value, if you're experiencing billing problems, or if you've found an alternative wellness tool that suits you better. Cancelling stops future charges-though refunds depend on where you purchased and how quickly you act.
The key to a smooth cancellation is acting before your next renewal date. Stopee's guides help you avoid missed deadlines and billing disputes that leave money on the table.
Cancellation methods by platform
Your cancellation route depends on whether you subscribed via Apple, Google Play, or Glowfun's web platform. Each has different processes and refund rules, so follow the instructions for your specific platform.
Cancel glowfun on iOS (Apple app store)
Apple manages all iOS subscriptions centrally, so you cancel through your device settings rather than within the Glowfun app itself.
- Open Settings on your iPhone or iPad.
- Scroll down and tap your Apple ID banner at the top.
- Tap Subscriptions (or Media and Purchases, then Subscriptions).
- You'll see a list of all active subscriptions linked to your account.
- Find Glowfun in the list and tap it.
- If the name appears as "Glow" instead, that's the same service.
- Tap Cancel Subscription (or Edit Subscription, then Cancel).
- Apple may offer a retention discount; you can accept or skip it.
- Confirm cancellation by following the on-screen prompts.
- You'll receive an email confirmation from Apple within minutes.
Pro tip: You retain full access to Glowfun until the end of your current paid billing cycle, even after cancellation. No need to rush-your premium features remain active.
Warning: If you don't see "Cancel Subscription" but only "Edit Subscription," your plan may have already ended or been paused. Check the expiry date carefully.
Cancel glowfun on android (Google play store)
Google Play handles Android subscriptions similarly to Apple, with centralized management through your account settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- A list of all your active subscriptions appears.
- Tap Glowfun (or Glow) in the list.
- The subscription details page opens.
- Tap Cancel subscription at the bottom.
- Google Play shows your cancellation reason options (optional).
- Confirm your cancellation.
- Google sends a confirmation email to your registered account address.
Pro tip: Like Apple, Google Play preserves your access until the paid period ends. Your premium features don't vanish immediately after you cancel.
Warning: Some older Android versions show slightly different menu names. If you can't find "Subscriptions," search for "Manage subscriptions" in Play Store settings.
Cancel glowfun on the web (glowing.com)
Web subscriptions aren't self-service cancellations. You must contact Glowfun's support team directly to stop future charges on account-based purchases.
- Prepare your account email address and subscription details.
- Have your most recent invoice or billing confirmation handy.
- Email support@glowing.com from the email address linked to your Glowfun account.
- Subject line: "Subscription cancellation request"
- Include your full name, account email, and a clear statement that you want to cancel.
- Example: "I'd like to cancel my Glowfun subscription effective immediately."
- Allow 2-3 business days for Glowfun support to respond.
- They'll confirm the cancellation by email.
Pro tip: Email from your registered account address to speed up verification. Keep a copy of your cancellation email in case you need evidence later.
Warning: Web cancellations can take longer than app-based ones. Email early in the week to avoid weekend delays affecting your renewal date.
What happens after you cancel glowfun
Cancellation doesn't mean immediate loss of access or instant refunds. Understanding the post-cancellation timeline helps you plan and avoid surprises.
Access and feature availability
Glowfun continues to work normally for you until your current billing cycle ends. You keep full access to all premium features-guided sessions, downloadable content, customized programs-until the paid period expires.
After the paid period ends, your account reverts to a free tier (if available) or stops working entirely, depending on Glowfun's free model. Log in once after your billing date passes to confirm your new status.
Automatic renewal and billing
Once you cancel, automatic renewal stops completely. Glowfun won't charge your card again, and no further subscriptions begin on their own.
Your cancellation takes effect at the next renewal date. If you cancel mid-cycle, you still have access until that renewal point. Stopee recommends checking your bank or credit card statement 5-7 days after the renewal date to confirm no unexpected charge appeared.
Account data and settings
Cancelling your subscription doesn't delete your Glowfun account automatically. Your saved sessions, user preferences, and profile information remain stored.
If you want Glowfun to delete all your personal data, email support@glowing.com and explicitly request "account deletion" or "data removal." Allow another 2-3 business days for the support team to process that separate request.
Will you receive a refund
Refunds are the most confusing part of cancelling Glowfun because the policy depends on where you purchased. Each platform has different rules and timelines.
Refunds for iOS (Apple app store) purchases
Glowfun itself cannot issue refunds for iOS subscriptions. Apple controls all payments, so any refund request must go through Apple's process.
If you paid via Apple and want a refund, visit Apple's "Report a Problem" page (reportaproblem.apple.com), find your Glowfun transaction, and select a reason (e.g., "I didn't authorize this charge" or "The app didn't work as described").
Apple reviews refund requests and typically responds within 5-10 days. You're more likely to receive a refund if you request it within 14 days of purchase and haven't used the service heavily.
Refunds for android (Google play) purchases
Google Play manages Android refunds independently. Glowfun can't override Google's decision.
To request a refund, open Google Play, go to Payments and subscriptions, tap Subscriptions, find Glowfun, and select "Report a problem." Choose your reason and submit.
Google usually responds within 48 hours. Like Apple, you're more likely to succeed if you request a refund quickly-ideally within 14 days of the charge-and can explain a service failure or unauthorized charge.
Refunds for web (glowing.com) purchases
Web subscriptions managed directly with Glowfun have the most flexible refund potential, but it's entirely at Glowfun's discretion.
Email support@glowing.com with your subscription details and refund reason. Annual plans purchased directly through the website sometimes qualify for refunds if requested within 30 days. Monthly subscriptions rarely receive refunds once access has been granted.
Warning: Glowfun publishes no formal refund guarantee or timeframe. Your success depends on circumstances (billing error, service failure, cancellation timing) and the support team's assessment.
Pricing and subscription plans
Glowfun pricing varies by platform, region, and active promotions. The table below shows typical plans available in Singapore, but always verify current prices on the official app or website.
| Plan type | Billing cycle | Typical price (SGD) | Best for |
|---|---|---|---|
| Free tier | Ongoing | $0 | Trying the service |
| Monthly premium | Monthly | $12-15 | Short-term commitment |
| Quarterly | 3 months | $30-35 | Moderate savings |
| Annual premium | 12 months | $100-120 | Best value; easiest to refund if issues arise |
Prices are subject to change without notice. Glowfun may apply regional pricing differences or promotional discounts on the App Store or Google Play.
Price changes and renewal terms
If Glowfun raises prices, your renewal rate may increase at your next billing cycle. Check the subscription details in your app before renewal to see if the price has changed.
The best defence is to cancel before a price hike takes effect. Stopee recommends reviewing your subscription terms every few months to catch price increases early.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you important protections when purchasing digital services like Glowfun, even though cancellation isn't always straightforward.
What the law protects
Under the CPFTA, Glowfun must deliver the service as described. If the app doesn't work, sessions don't load, or features are missing, you have grounds to dispute the charge and request a refund.
You also have the right to cancel subscriptions that renew automatically, though the law doesn't mandate a specific cancellation deadline. Glowfun must make cancellation reasonably easy-which is why self-service options exist on iOS and Android.
Important: The 14-day cooling-off period under the CPFTA typically does not apply to digital services once delivery has begun. However, if Glowfun fails to deliver a working product, you can still claim a remedy.
Escalation and complaints
If Glowfun refuses your refund request or doesn't respond to cancellation emails, contact the Competition and Consumer Commission of Singapore (CCCS) to file a formal complaint.
The CCCS investigates unfair trading practices and can compel traders to refund consumers or cease deceptive billing practices. Include all email correspondence, receipts, and cancellation confirmations in your complaint.
Stopee encourages you to document every interaction with Glowfun's support team. Screenshots, email records, and billing statements become critical evidence if a complaint escalates.
Common mistakes when cancelling glowfun
Many people cancel Glowfun but face unexpected charges or confusion about their account status. These mistakes are preventable with the right knowledge.
Thinking you've cancelled when you haven't
The biggest trap is assuming uninstalling the Glowfun app counts as cancellation-it doesn't. Simply removing the app leaves your subscription active and your card continues to be charged.
You must explicitly cancel through your payment platform (Apple Settings, Google Play, or Glowfun support email). Uninstalling is optional afterward, but cancellation must happen first.
Cancelling too late
If you cancel after your renewal date, you've already paid for another cycle. Most platforms won't refund the charge you just triggered.
Mark your renewal date in your phone calendar and cancel at least 2-3 days before that date. This gives you a safety margin and ensures your cancellation processes in time.
Forgetting to save cancellation confirmations
If a charge appears after you believed you cancelled, you'll need proof of your cancellation request. Screenshots or email confirmations are essential.
Forward your cancellation confirmation email to yourself or save it to a notes app. If Glowfun support claims they never received a cancellation request, you'll have dated evidence to dispute their claim.
Using the wrong email for web cancellations
Emailing support@glowing.com from a different email address than the one linked to your account slows verification. Always email from your registered account email to speed up the process.
Checklist for cancelling glowfun
| Task | Status |
|---|---|
| Identify which platform you subscribed through (iOS, Android, or web) | ☐ |
| Note your renewal date from your latest invoice or app | ☐ |
| Follow the cancellation steps for your platform above | ☐ |
| Save and forward yourself the cancellation confirmation email | ☐ |
| Check your bank/card statement 5-7 days after the renewal date to confirm no charge | ☐ |
| If a charge appears, contact support@glowing.com or your payment platform with proof of cancellation | ☐ |
Summary and next steps
Cancelling Glowfun is simple when you follow the right process for your platform. iOS and Android users cancel through their phone settings in under a minute; web subscribers email support and wait 2-3 business days. Access continues until your paid cycle ends, and automatic renewal stops immediately.
Refunds depend on your purchase source and timing. Apple and Google Play decisions are final, but web purchases sometimes qualify for refunds within 30 days if you contact support quickly. Always request refunds promptly-delay weakens your case.
Singapore's Consumer Protection Act protects you if Glowfun fails to deliver a working service, and the CCCS can help if disputes escalate. Keep all receipts and emails as evidence.
Stopee has helped thousands of consumers cancel subscriptions without stress or hidden charges. Visit Stopee.com today to find step-by-step guides for cancelling other wellness apps, streaming services, and digital platforms. Our guides walk you through every platform, flag common traps, and connect you with consumer rights information specific to Singapore. Stopee puts power back in your hands-because cancelling should be as easy as signing up.
Contact information for glowfun support
For web subscription cancellations and account deletion requests, email support@glowing.com from your registered account address. Include your full name, account email, and a clear statement of your request. Allow 2-3 business days for a response.
For iOS or Android cancellations, you don't need to contact Glowfun directly-your cancellation is handled by Apple or Google and confirmed via email from them.