Manage Goodnovel

How to cancel goodnovel and avoid losing your coins and reading progress

Understanding goodnovel and why you might want to cancel

Goodnovel is a digital reading platform that lets you discover and read original novels across multiple genres. You access content through a mix of free chapters and premium paid material. To unlock more stories, you purchase coins or subscribe to a plan. If you've signed up and now find the service isn't right for you, Stopee is here to walk you through cancelling without losing your data or money unnecessarily.

What goodnovel offers

Goodnovel operates as a content library where you build your reading list and purchase access to premium chapters using in-app coins. The platform is operated by New Reading Technology Pte Ltd, a Singapore-registered company at 8 Burn Road #04-04 Trivex, Singapore 369977. You can read on your smartphone via the iOS App Store or Google Play, or directly on the web. Subscriptions auto-renew monthly unless you stop them.

Why cancellation matters

Many readers cancel Goodnovel because they've exhausted their reading list, prefer free alternatives, or find auto-renewal charges unexpected. The key is cancelling before your next billing date so you don't pay for a month you won't use. Stopee has helped thousands of consumers avoid surprise charges by explaining exactly when and how to cancel.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital content. You have rights even if Goodnovel's terms include strict refund clauses.

What singapore law means for you

Goodnovel operates under Singapore law and is registered locally. This means you're protected by the Consumer Protection (Fair Trading) Act, which prohibits unfair contract terms and misleading conduct. If Goodnovel charges you after cancellation or makes cancellation deliberately difficult, you have grounds to escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

The law gives you a cooling-off period for many digital purchases, though Goodnovel's terms may try to exclude this. Keep all receipts, screenshots of offers, and email confirmations. These are your evidence if a dispute arises.

What to do if goodnovel refuses to cancel

If you cancel correctly but Goodnovel continues charging you, or if the company makes cancellation impossible, contact CASE at 1800-6100-6 (toll-free) or visit case.org.sg. Document every step: screenshots of your account, cancellation confirmation emails, and transaction records. Stopee recommends taking action within 30 days of an unauthorised charge.

How to cancel goodnovel across all platforms

Cancellation works differently depending on where you subscribed. You'll cancel through Apple, Google, or Goodnovel's website directly. Each route is straightforward if you follow the steps precisely.

Cancel via apple app store (iOS)

If you subscribed through your iPhone, you cancel in Apple's Settings app, not in Goodnovel itself. Apple handles your subscription and processes the cancellation.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Goodnovel.
5. Tap Cancel Subscription.
6. Confirm your choice when prompted.

Pro tip: Apple will ask you to confirm one more time. Don't skip this step-many users tap through and miss the final confirmation button. Once you confirm, you'll see "Subscription Cancelled" and retain access to your paid content until the current billing cycle ends (usually your next monthly renewal date).

Warning: If you delete the Goodnovel app without cancelling first, your subscription continues and you'll be charged. Cancellation happens in Settings, not by deleting the app.

Cancel via google play (Android)

Android users access subscriptions through the Google Play Store app. Google processes your cancellation and you keep access until your billing cycle ends.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Choose Goodnovel from the list.
6. Tap Cancel Subscription.
7. Follow the prompts to confirm cancellation.

Pro tip: Google Play shows your cancellation effective date clearly. Take a screenshot so you have proof. If you're charged after this date, use that screenshot as evidence when disputing the charge with Google or CASE.

Like Apple, cancelling on Google Play does not end your access immediately. You keep reading until the end of your current billing period.

Cancel via goodnovel's website

If you subscribed directly on Goodnovel's website, you cancel through your account settings on that same site. You can also email support to request cancellation.

1. Visit goodnovel.com and log in with your username and password.
2. Click on your profile or account icon (usually in the top right corner).
3. Select Account Settings or Subscription Settings.
4. Locate the Subscription or Billing section.
5. Click Cancel Auto-Renewal or Unsubscribe.
6. Confirm the cancellation in any follow-up screen.

Pro tip: If you can't find the subscription settings, email contact@goodnovel.com with the subject line "Subscription Cancellation Request." Include your account email, username, and the date you want the cancellation to take effect. Stopee recommends sending this email from the same address registered with your Goodnovel account so they can verify ownership.

Warning: Some users report difficulty finding the cancellation link on Goodnovel's website. If you don't see an obvious "Cancel" button, email support. Don't simply delete your account-that doesn't always stop billing. Ensure you receive a cancellation confirmation email before assuming it's done.

What happens after you cancel

Cancellation stops future charges, but your account and content access work differently depending on your platform and when you cancel.

Your access and purchased content

When you cancel, your access to paid chapters continues until the end of your current billing cycle. If your renewal date is 15 June and you cancel on 5 June, you still read premium content until 15 June. After that date, you'll see only free chapters unless you resubscribe or purchase coins.

Coins you've already purchased or received as part of a promotion remain in your account indefinitely (unless Goodnovel's terms state otherwise). Your reading history, bookmarks, and purchased chapters are tied to your account and don't disappear after cancellation.

Your account and personal data

Cancelling your subscription does not delete your account. Your username, email, reading progress, and purchased content history stay on file. This is helpful if you decide to return later-you'll pick up exactly where you left off.

If you want your account completely removed, email contact@goodnovel.com and request account deletion. Goodnovel will ask you to confirm, so expect a follow-up email. Warning: Deleting your account may remove access to content you've purchased or coins you've stored. Ask support what happens to your coins before confirming deletion. Stopee always recommends clarifying this before proceeding.

Refunds and getting your money back

Goodnovel's refund policy depends on where you purchased and what you bought. Coins, subscriptions, and direct purchases have different rules.

Direct purchases on goodnovel's website

Goodnovel's terms state that direct purchases (coins or chapter unlocks bought on the website) are generally non-refundable. However, Singapore's Consumer Protection Act may override this if you can show the service was faulty or misleading. If you purchased coins and never received them, or if Goodnovel charged you twice, you have grounds for a refund.

Contact contact@goodnovel.com with your transaction ID, purchase date, and a clear explanation of what went wrong. Include a screenshot of your purchase receipt. If Goodnovel refuses, escalate to CASE with your evidence.

Purchases through apple app store

If you bought coins or subscribed through the App Store, Apple handles refunds, not Goodnovel. Apple typically offers a 14-day refund window for most purchases, and sometimes extends it if you contact them directly.

1. Open the App Store app on your iPhone.
2. Tap your profile icon in the top right.
3. Select Purchase History.
4. Find the Goodnovel transaction.
5. Tap the three dots next to it.
6. Select Report a Problem.
7. Choose a reason (accidental purchase, didn't work as expected, etc.) and submit.

Apple reviews your request and usually emails you within 24-48 hours. If approved, they credit your App Store balance or original payment method.

Purchases through google play

Google Play also offers a separate refund process from Goodnovel. You have up to 48 hours to request a refund for most purchases.

1. Open the Google Play Store app.
2. Tap your profile icon.
3. Select Payments and Subscriptions.
4. Tap Purchase History.
5. Find the Goodnovel charge.
6. Tap it to see details.
7. Select Request Refund and choose your reason.
8. Confirm.

Pro tip: Google's 48-hour window is strict. If you notice an unwanted charge, act immediately. Stopee emphasises timing here: delays mean you forfeit the refund.

Pricing and subscription plans

Goodnovel's pricing varies by region, platform, and current promotions. Always verify the exact cost and renewal terms before purchasing.

Pro tip: Prices on your iPhone may differ from Android or the website because Apple and Google add their own fees. Always check the exact price in your app before confirming purchase. Take a screenshot of the offer and the full terms. Stopee recommends this step because promotion terms-especially auto-renewal language-are often buried in small print.

Common mistakes that cost you money

Cancelling seems simple, but small oversights lead to unwanted charges and lost money. Here's what trips up most users.

Deleting the app instead of cancelling

The biggest mistake: removing the Goodnovel app from your phone without cancelling first. Your subscription keeps running in the background. You'll be charged next month and never see the bill because you don't have the app installed anymore. Cancel first through Settings (Apple) or the Play Store (Google), then delete the app.

Cancelling in the wrong place

If you subscribed on your phone, cancelling on the website won't stop your charges. Each platform manages its own subscriptions separately. You must cancel where you subscribed. If you're unsure, contact Goodnovel support and tell them your subscription platform. They'll direct you to the right cancellation method.

Misreading trial terms

Trial offers often auto-renew to a paid plan after a few days. You must cancel the trial before it ends or you'll be charged the full subscription price. Most users forget the trial expiry date and get hit with a surprise charge. Set a phone reminder for two days before your trial ends and cancel immediately.

Not saving proof of cancellation

When you cancel, you receive a confirmation screen or email. Take a screenshot or save the email. If Goodnovel charges you again, you have timestamped proof you cancelled. This evidence is crucial when you contact support or escalate to CASE.

Assuming coins refund automatically

Unused coins don't convert to cash or refund when you cancel. If you have SGD $15 worth of coins and cancel, those coins stay in your account for 180-365 days (depending on Goodnovel's policy). They don't disappear. However, if your account is deleted, you may lose them permanently. Use your coins before requesting account deletion.

Cancellation checklist

Before you cancel, use this checklist so you don't miss any important steps or lose access to paid content you've purchased.

1. Check the date of your next renewal (visible in your subscription settings or confirmation email).
2. Use any remaining coins or chapter unlocks before cancellation (they don't refund, but you can still read the content).
3. Take screenshots of your account, subscription status, and any promotional offers you received.
4. Cancel via the correct platform (Apple, Google, or Goodnovel website-whichever you subscribed through).
5. Save your cancellation confirmation email or take a screenshot of the confirmation screen.
6. Verify your subscription is marked as "Cancelled" in your settings one week later.
7. Watch for a final charge on your renewal date; if it appears, contact support immediately with your proof of cancellation.
8. If requesting account deletion, ask support what happens to your coins first. Wait for written confirmation before proceeding.

When you should cancel goodnovel

Not everyone should cancel. Here's when keeping your subscription makes sense and when it doesn't.

Getting help from stopee if things go wrong

You've cancelled correctly, but Goodnovel charged you anyway. Or you can't find the cancellation button. This is where escalation becomes critical.

Contact goodnovel's support directly

Email contact@goodnovel.com with a clear subject: "Billing Issue: Unauthorized Charge After Cancellation" or "Cancellation Request." Include your account email, username, the transaction ID of the unwanted charge, and your cancellation date. Goodnovel's support typically responds within 48-72 hours.

Save a copy of every email you send and receive. Stopee always recommends forwarding your own email to yourself as backup so you have a permanent record.

Escalate to your payment provider

If Goodnovel doesn't refund the unwanted charge within 7 days, contact your credit card issuer or bank. Explain that you cancelled your subscription but were charged anyway. You can file a dispute called a chargeback. Your bank will investigate and typically refund you within 10 business days while they investigate.

Report to singapore's consumer regulator

If Goodnovel refuses to acknowledge your cancellation or deliberately makes the process impossible, contact the Consumers Association of Singapore (CASE) at 1800-6100-6 (toll-free) or case.org.sg. You can also email the Competition and Consumer Commission of Singapore (CCCS) if you believe Goodnovel's terms are unfairly restrictive.

Have your evidence ready: cancellation confirmation emails, screenshots, transaction records, and all correspondence with Goodnovel. Stopee has helped thousands of consumers escalate disputes like this, and regulators take documented cases seriously.

Goodnovel's address and contact details

If you need to send official correspondence or paperwork, use Goodnovel's registered office address in Singapore.

Goodnovel (New Reading Technology Pte Ltd)
8 Burn Road #04-04 Trivex
Singapore 369977
Phone: Not publicly listed (use email)
Email: contact@goodnovel.com
Privacy/legal correspondence: Check the website footer or privacy policy for the mailing address for privacy-related requests.

Pro tip: If sending a legal letter about an unpaid refund or billing dispute, send it via registered mail to this address. You'll have proof of delivery, which strengthens your case if you later need to involve CASE or CCCS.

Final summary: take control of your goodnovel subscription

Cancelling Goodnovel is straightforward once you know which platform to use. The key is cancelling on the same service where you subscribed-Apple Settings for iOS, Google Play for Android, or Goodnovel's website for direct subscriptions. Always save proof of cancellation and verify that billing has stopped one week later. If an unwanted charge appears after you've cancelled, escalate immediately to your bank or CASE. You're protected by Singapore law, and you have clear rights to dispute unfair charges.

Your coins and reading history are safe even after cancellation, so don't rush to delete your account. Use any remaining credits, then decide whether to keep your account or request full deletion. Stopee has helped thousands of consumers cancel Goodnovel cleanly, recover lost refunds, and avoid surprise charges. If you hit any roadblocks, remember that CASE and your payment provider are your allies-use them if Goodnovel doesn't cooperate. You're in control. Cancel with confidence.